Leroy’s Snowboard Shop

I have to leave a follow up to my prior review. My credit card has refused to give me a credit for my bogus purchase at Leroy’s because I cannot prove that my bindings were set incorrectly by the stoned, moronic, lazy, rude, worthless employees at this dump of an establishment. It blows my mind that a business run this poorly can survive; although I guess if you can get paid for giving people unusable equipment, you still make a profit.
Please do everything in your power to NOT use Leroy’s for any rental equipment during your stay at Big Bear. If you do stop by Leroy’s, prepare to be VERY disappointed!

Wish I could give zero stars. Rented out some equipment here and wish I hadn’t.
Being cussed out was awesome. Reason? They weren’t organized and for some reason thought I was going to be able to give them the answer as to why they couldn’t figure out their system. Make sense? Yeah, didn’t make sense to me either.
The employees that work in here are uneducated, rude, ignorant, and classless. Don’t come here. There are so many rental shops around there, so don’t subject yourself to this loser ran store.

Worst customer service and attitudes I’ve ever seen in a retail store, especially one that deals in rentals and a whole customer experience. You guys give all of Big Bear a bad name!
So here was the situation. My family and I drove up to Big Bear after the big storm, and it was going to be my kids first time even seeing snow. Traffic was terrible, so we got up there later than we wanted to, but no worries, we’re here and we’re gonna have a good time… WRONG!
We go into LeRoy’s to rent all the girls equipment, and the girls tells us «people have been having trouble parking cause the park is busy». No problem, we’ll figure out where to park. She says «if you can’t find parking, we can not refund your rentals». No problem, again I’ll find somewhere to park. So I pay for everything and get sent over to pick up the equipment.
While picking everything up we learn that they don’t have the items in the sizes we needed. It took them over 45 minutes to try to put something together for us which would have been half @@@ at best, but whatever by this time it’s so late the kids won’t have long to board anyway.
We leave, and 5 minutes later as we pull into the parking lot that Snow Summit and Big Bear are all sold out for every type of ticket for all times of the day. I immediately call LeRoy’s and tell them, and their response… O, WELL THAT’S NOT OUR PROBLEM!
I couldn’t belive my ears. We drive back to the store and ask for a refund as we couod not use the equipment. One of the girls says «I told you there were no refunds». False, what you told me was that if we couldn’t find parking we couldn’t get a refund. No one ever told us the parks were sold out.
Another girls steps in and says well that’s not on us to know that. Aren’t you in the business of renting equipment people are going to be using on that mtn and customer service??? I understand that it’s 2 separate business and maybe they didn’t know right away, but what kind of business just says that’s not our problem. They then say that there is NOTHING they can do about it. Sure there is! How on earth does a company say there is nothing they can do about it? They can give a refund or store credit, but they just stuck to «nothing we can do about it «.
I asked to speak to a manager, but there wasn’t one there apparently. I had to wait over 45 minutes for her to come into work. Once she got there I could see where the employees got their attitudes from, the manager couldn’t care less about the situation.
Wouldn’t this be like going to Glamis or Pismo, renting dirt bikes, then finding out the dunes are closed? What kind of rental company rents stuff out and doesn’t have a policy that allows for a refund if you CAN NOT use the equipment and they are told in a very timely matter.
I think the dumbest thing I was told while I was there was that when they rent out the equipment they don’t know what we’re going to be using it for. How are these employees that dense that they don’t know when you rent a snowboard, you’re gonna go snowboarding?
Point of the story is that nobody in that place cared about the customer or their experience. It was bad enough we couldn’t do what we went up there to do but to get shafted with over a $ 100 rental fee for nothing is just terrible.
BTW…I learned this place was overpriced by about 15% on their retail items. Just around the corner from them I bought the same jackets and boots they had for way less!