Leroy’s Ski & Snowboard Shops

We always stop in here before we leave Big Bear and I always find something cool! It’s a little pricey, but it’s a small shop on a mountain resort, everything is expensive up there! The people who work here are always nice and welcoming. I’ve never rented equipment here so I don’t know how that goes, but if you’re in need of purchasing some gear, they have some neat stuff!

Awesome company. Best in town.
We came up for the weekend and their staff worked with all of us to get everything we needed. Highly recommend. Some of the best customer service from a young staff

Giving it 2 stars bc of the guys in the back fitting the customers (who deserve more) and the prices of their products and rentals. Would give 1 star for their front desk customer service. Have been coming here for 5 years renting and purchasing various things. Things were drastically different since the older gentleman who managed the place and that we have seen the last 5 years isn’t running the show anymore.
The folks in the front counter aren’t on the same page when it comes to policies, consistencies, and speed. It would be helpful if they would learn how to be efficient and guide the customers immediately when they walk into the door when there is a line. When there is a long line, it would be helpful to yell out the instructions of the forms so customers are not shocked or blind sided when they finally get to the counter. In regards to policies and consistencies, when one sales agent gives the customer next to me damage protection waived due to possession of a military ID, mine should have as well (since I presented mine as my form of ID.) There shouldn’t be a need for discussion or verification. A policy is a policy. In addition, I have received a military discount on items purchased in the past and was told there wasn’t one anymore. That’s fine, a military discount isn’t an entitlement. However, please don’t tell me that the other sales agent was «just being nice about the damage waiver.» You can just as easily say «Sorry, we don’t offer it anymore.» When I replied with, «Oh things have changed,» don’t argue with me and say it hasn’t changed bc you obviously weren’t there when I was there the previous 5 years. When I started coming here, you were still in diapers.

Second time this month in Big Bear. The first time took my girlfriend and son. The second time I took my bosses family. The people were extremely friendly and very helpful with both getting you the right size equipment and helping you tightening your snowboots. The jacket I rented had a small tear along the right seem and the guy told me I could keep it. Paid 8 bucks at my cleaner and had a very comfy jacket for my second trip. The have a bathroom to change before you head up to Snow Summit.
1 – 10 rating
Cleanliness:10
Kindness:10
Selection:10
Prices:10
Thanks.

I came in here to hire ski gear and ended up purchasing a pair of snow boots and they were great value! The girl who was assisting me was really helpful I will defiantly recommend friends and family to come here!
Although get there early as they sell out pretty quickly on rental gear especially if there is fresh snow!

Over $ 400 in expenses after making the mistake of renting from leroys board and ski rentals
My partner and I rented a snowboard and skis from the location closer to lake arrowhead. Although we left LA at 5 am, This was the weekend of epic snow, and there was horrific traffic on top of the cup deciding to enforce snow chains. Out plan to get on the mountain around nine literally ended in us arriving closer to 3
When we realized we were going to have to night ski, we called this location as well as the location we rented at to see if we could return our rentals closer to snow summit. Both stores said it would be no problem.
We leave the mountain early to return rentals to this location– about 8:30 we arrive.
Oh, the owner came in and told us that you can’t return here cuz it’s too busy and the stores are different sizes– it confuses the rentals.
I will not make it down the black ice covered mountain in 30 minutes to return these rentals, nor will I put my safety in jeopardy to do so
«You can probably make it there» the rental desk employees agree. Not a risk I’m willing to take, nor something they should be suggesting.
I do not blame them. They are young and just doing their job. They were actually very sympathetic to the situation and offered overall great customer service
This is poor management I was made a promise by two different locations and 30 minutes to closing I am told that the circumstances have changed and they cannot follow through on what both locations agreed would be no problem.
The resolution? I am now taxed with getting a hotel ($ 400 for the cheapest in town because it is so last minute) so I can return my rentals to the other location before 10 am tomorrow.

Bad experience! Very rude and unprofessional.
We are going to avoid Leroy’s in the future and rent from a shop that employs more experienced and professional staff. This shop caused a huge amount of inconvenience and wasted time by charging us twice for the rental and then refusing to refund the money unless we physically brought the credit card in for them to process the refund. We live two hours away so that wasn’t an option which their inexperienced manager James didn’t seem to care about stating that is our problem and that we will have to just live with a double charge. Hmmm. Their mistake, our money and time. Disputing the credit card transaction and never going back. Would not recommend.

Horrible, up here for a weekend with the family decided to do some unplanned skiing tommorow. Normally I rent before the trip at sport chalet for exactly this reason. Fought traffic for 30 min to Leroys only to be told they refuse to rent equipment to me because they think I might night ski with it. The were helpful when they offered to charge me x2 to allow me to take it early. I suggest another shop

They’re quick and efficient with their rental process. Everyone there is friendly and respectful. They clearly want to offer assistance to get you quickly through the process with the right equipment and setup.
Armando was great with setting up my board and his excellent customer service left me feeling like I’m not just a rental customer among the crowd! Big thank you to him and all five stars are for his service in particular!
A few things I recommend to customers:
1) Check out their website for any discount offers on rentals.
2) Pay extra for damage waiver, it’s usually a small cost for great coverage.
3) Get the deluxe board– it’s easier to maneuver and their boards are really good quality (I’ve rented from 4 other places in the area).
This place has the best boards and customer service!

Get customer service going above and beyond! Thank you Korrie! She was so helpful and full of knowledge. She went thru the googles with me and showed me all the ins and outs! We both came to the conclusion that I needed the most expensive pair Lol. Thanks young lady for all your help! Happy new year!

Awesome service!!! Smith is great! He is super accommodating and I will definitely return!

LOVE the clothes at the shop in Big Bear, they are always so cute, comfy & stylish. Always on trend but they’re not oversold anywhere else. You always get unique and cute stuff. The staff is always super helpful but not overly pushy.

The folks at the rental shop were super helpful and friendly. I came with a big group. When setting up, they helped us all individually grab everything. At the end of the day, they let us drop off everything at once. Thank goodness, it was so much easier that way.
Their equipment is in good shape. I’m glad we found them.

So everyone understood the plan right and when to… LEEEROOOOOOY JENKINS!!! Dammit LEROY! Hahaha to be honest when looking for shops, this place’s name is what sold me!
The proximity to the slopes is awesome and the fact that they open early and close late is ideal! I went snowboarding with a friend and she had no gear so we looked on Unilocal and this name sold us.
Their rentals are way cheaper than getting them at the mountain and the staff is very helpful in explaining what size you need. She was able to have them choose a board and make sure she was comfortable. This place also lets you rent gear! If you don’t have any snow pants then you can rent them here! I also had my personal board waxed here and was done in a good amount of time.
Overall, 4 stars because of the rental prices, hours of operation and staff knowledge… but minus a star for selling ridiculously priced gear for sale, suggest ordering online or going to a specialty store not in proximity to a mountain haha

Coming here was the best idea I’ve had. Right when we walked in we met not 1 but 2 Tyler’s who were happy to greet us with friendly hellos. We proceeded to rent the snowboards and sure enough they gave us the best advice on how to work the equipment and a rundown on how to snowboard. I would recommend to anyone to rent from here these Tyler’s were gentleman and scholars in the ski industry.

I had never rented snowboarding gear or attire before so I don’t know how the price compares. I also wasn’t the one planning this trip so I had no involvement in the research but I recall my friend mentioning this was the best deal she could find. I will attest that we had helpful and friendly service from the staff at Leroy’s.
We came as a group of 7 girls. One girl had a $ 2 off coupon and the lady who worked the front desk applied it to the rest of the group even though we were all paying separately. That was nice. The paperwork was pretty painless. We signed our names on the dotted line and moved over to the boot and apparel fittings. Pants come in S/​M/​L. I don’t recommend wearing your own pants underneath but some of my group chose to do so. For the boots, no half sizes. I would recommend wearing thin socks or going one size up. The girls in my group who wore thick socks seemed to suffer the most throughout the day. It was also like 50 degrees last weekend so not sure what they were thinking but I guess girls overthink everything. I have been told I think like a man. And I was perfectly comfortable. Heres a tip, ladies– When renting snowboard gear, think like a man.
Next station was the board fitting. The girl sized me up and gave me the best-​fitting board. She actually just stood it up next to me for measurement but that was way more fun to say. I got a quick run-​down of how to fasten the boots to the board which was appreciated for a virgin. 4 sets of skis and poles, 3 snowboards, 7 pairs of boots and however many pairs of pants and snow jackets, we were in and out in 40 minutes which rounds to less than 6 minutes per person. We returned everything around 5pm in a quick drop and roll. With the discount, $ 23 for snowboard and boots (skis less for whatever reason) and $ 10 each for snow pants and jacket rentals. Even if it is hot, I would suggest renting or bringing a water resistant jacket because the tail of my shirt was soaking wet at the end of the day.
Solid rental experience. I would come back if I find myself in Big Bear again.

So I called in asking if they had the piece that connects your bindings to your board after searching everywhere.
I arrive and the B**** behind the counter immediately says no they don’t right after I ask and explain how I called in.
Lucky for her, the employee she treated like S*** the entire time I was there, corrects her and gives me the part.
As he begins to help me get the bindings situated (He was definitely trying to help) the same lady yells at him to attend other customers who had paid for a wax.
I had no issue with this but being a noobie at assembling the board it would have been nice to have a tid bit of help.
I planned on purchasing two hot waxes but after seeing how rude and disrespectful the manager was I decided to take my business elsewhere.
I give it 3 stars because the guy working there was extremely nice, helpful and gave me the part for free.
Avoid the lady behind the counter at all costs.

Very legit place to get a quick tune /​wax for cheap. The rental boards were all burton and the prices for those were at an insanely good price. Definitely worth the stop before hitting the slopes

Best place to rent your boards and gear! They have jackets and pants to rent, I had my own so only needed a board.
It’s about $ 23.50 with insurance for a day. Insurance is only $ 2, but def worth it in-​case something happens. They also sell a bunch of stuff like jackets, pants, beanies etc. They also have a $ 2 off rental coupon on the website, but you HAVE to print it out for it to be valid. In this day and age we were baffled, but she decided to give it to us anyways to use towards the insurance, that was nice of her!
They guys here are helpful, they have bathrooms. Places to sit and try on your boots to make sure they are comfy. Since my bf and I rented for 2 days on the 2^nd day we came back to give the stuff and argued about paying since it was his birthday and the guy started to give the card back, we both thought he was going to take mine haha, but instead he was like it’s on the house, happy birthday. I thought that was really awesome and we will definitely be coming here to rent all the time. I know I always do when I come up, but I will def recommend this place to more people. That was so kind and they always have great service! Glad to see they actually care!

Cool store with friendly, fast, and knowledgeable staff.
They have all of your ski and snowboard rental needs. They also have an awesome selection of accessories.
I was sold on their good selection of snowboard boots… Nike, Vans, and a few other brands.
Will be back in late Feb and March to check out their season closing deals for some new gear.