Sedona Springs

Sedona Springs wow there’s a lot to say. I will try to keep this short!
Firstly, the front office is seriously the most accommodating and friendly apartment staff EVER. I’ve never met such a compassionate front office staff before.& we all know how hard it is to find genuine compassion in the customer service world today. Jordan and one of the managers helped me and they were divine.
Secondly, they were VERY timely and fast with everything. I was originally supposed to move into their sister property down the street (Monterey Ranch) and luckily, that fell through. Obviously, I believe that happened for a reason. The apartment that I was supposed to move into (at the Ranch) ended up flooding and they didn’t have any other units available on THE MORNING OF THE DAY I WAS SCHEDULED TO MOVE. They were trying to get me to move my move… Oh h e l l t o t h e no! Everything was scheduled and in place and movers were already at my house. Luckily for me Sedona had one single bedroom unit available and almost ready for move in. The only thing it needed was carpet cleaning because the lovely manager said it wasn’t up to her standards! Amazing!
Thirdly, the maintenance team is INCREDIBLE. They are so fast in responding to your maintenance needs! You can tell that they really care. The majority of the employees (including the front office staff) has worked there for a long time. So, they all have a lot invested in the place and take great pride in working there.
Fourth, the location is to die for! It couldn’t be anymore convenient. The access to mopac is great & you are right in the middle of all of the south austin shopping! Oh and of course Monterey Oaks Rd is the perfect road to run/​jog/​skip/​walk the dog on.
Fifthly, it is a quiet complex! Most importantly. I have a huge issue when neighbors are loud or people are disrespectful & that (so far) hasn’t happened in this complex. There are many families that live in this complex and everyone complies with the 9pm noise rule.
This place is highly recommended. However, if you’re looking for something more updated and «modern» then this isn’t your place. Seeing as the complex is about 20 years old. However, they just renovated and they did a lovely job! Nice paint job and everything is always kept clean. Not to mention they have a ton of trash/​recycle dumpsters everywhere. It’s never too far of a walk.
Enjoy your time at Sedona! I know you will.

Finding a reasonably priced apartment in SW Austin can be a challenge. Sedona Springs fits the bill. It’s in a convenient location. It’s quiet and pleasant — being on the third floor, pretty much all I see out my windows and door are trees.
While it is a good deal, I think you have to be realistic about what you get for this price. It’s not the newest or most luxurious complex in Austin but they have done a lot of good work in the last year. And the front office and maintenance staff are all very nice and responsive. I’m satisfied. In fact, I just renewed my lease. Yes — my rent went up. No — they didn’t gouge me.

I love the apartments here and the great layout I live in!!! The office staff is SO friendly when I need something. Victoria has been awesome in helping me and I feel a personal connection with her! Also, the maintenance staff is on the ball and always quick with completing my work orders, even when they are routine, non-​urgent orders. The location is right there at Mopac and so very close to 290 and affordable for such a coveted location!

Curtis and his maintenance gang corrected a problem with the gym lock (I thought it was kind of a security issue). He communicated promptly and the issue is resolved.

Sedona Springs is an interesting apartment complex: If you just looked at the physical structure, you might think, «It could use a coat of paint.» At least, that was my thought when I first toured. But the apartment was nice… the location was great… the price was fantastic… and the folks in the front office were super, super kind.
As I depart at the end of my lease, I pass along the following «insider» information:
*THE STAFF MEMBERS AT SEDONA SPRINGS ARE THE NICEST PEOPLE YOU WILL EVER MEET IN THE APARTMENT INDUSTRY. They treat you **like a real human being*** instead of just a person who writes a check every month. I can’t begin to tell you the difference that makes. Their warmth and kindness never ceases to amaze me.
*When you submit a maintenance request, IT GETS FIXED THE NEXT DAY. They don’t mess around… and their maintenance team can fix *anything.* I am so thankful for their skills and speed.
*Location is simply fantastic: Located virtually at the intersection of Highway 290 and Mopac, I can head north, south, east, or west with ease.
*Parking is free… and there is plenty of it.
*Neighborhood is quiet. The complex backs to a greenbelt… and the neighbor across the street is a church.
*Never seen a bug in my apartment, although pest control is available. You just gotta ask.
The only reason I’m giving 4-​stars instead of 5-​stars is that the complex is 20-​years old. If you want a brand new apartment with everything shiny, new, and never used, then this won’t be your place. But if you don’t need a «brand new» apartment, you would be wise to give Sedona Springs a long, hard look.

The apartments are older than others in the nearby area and have fewer amenities. It’s shared water expenses so a family of five are charged the same as a family of 1 or 2. The AC/​heater needs replaced. Maintenance is prompted but under skilled.

Update: they have now put in a decent size dog park, Piper loves her new off-​leash freedom :)

I recommend, please do not make mistake for the decision for moving to this apartment. You do not know how rude the manager, Ms Maria can be. I did not renewed my contract with them only because of this lady. She called me today and asked me to return the washer and dryer (which I possed for last 1.5 year) because as per her documents (not any leasing doc or anything but some old work order) its their property. She also threat to call Police. Below are the excuse she put.
1. The support person who visited my apartment earlier saw and washer and dryer installed (does not know how she concluded from that belongs to Sedona)
2. She refer to some old work order when I was not in Apt concluded its her.
3. She asked me to provide the receipt that the washer and dryer is mine. When I said that I purchased through craiglist, she challenged that I have to provide receipt otherwise I am lying.
4. When I asked her to check my lease agreement, the rental receipt where anywhere the washer and dryer has not been mentioned, she said that it might not be mentioned by mistake and that does not mean that the Sedona owned Washer and Dryer was at the facilty.
There are multiple drawback of the community. Those are:
1. No community laundry. You must have to possess washer and dryer or go for costly rent
2. The ground floors are horrible during summer for pests and insects. No pest control (but they charge!)
3. No parcel delivery. Forget getting parcels from USPS or Fedex
4. Rude and worthless manager Ms Maria. She is experts to threat the residents without any valid reason.
5. Water bill is excessive high
6. Whenever you will leave the apartment, they will charge you without any reason, whatever clean you do the apartment. Even they will damage something on their own and charge. No walkthrough before vacating the apartment.

Avoid these apartments. I had a terrible experience attempting to rent an apartment there. The beginning of my experience was great, I went in and was assisted in finding an apartment that met the needs of my family. I applied that day, chose an apartment and paid the application fees. From then on things were awful. I never received anything in writing from them with a break down of what we would owe upon move in, and they had to get my credit card number from me twice for the app fee. 4 days before move in I was called and told that the apartment I was supposed to move into was not available because the tenants weren’t actually moving out but they had a smaller one that they’d give me for «maybe» the same price. A smaller apt for the same price? I don’t think so. Well, as it turns out that one wasn’t available either. I was promised by the leasing agent, who seemed to be more of a wrangler of unhappy future residents, that she would find something for me. To make a long story shorter… throughout the day I was told several different things: that they could maybe get us in with their sister property, but that I’d have to call them myself to get info. I was then told they had no apartments meeting my needs, then finally after raising a stink I was told that they had an apartment that was the exact same as I’d originally rented but it would be a later move in date. I was left wondering how this apartment magically appeared? Who were they screwing over to «accommodate» me? During this awful day of the run around from them, I called a few other communities and ultimately decided to live somewhere else. When I told the agent this, from that moment on she was rude® and seemed done with me. I came here to leave them a scathing review, but it looks like I’m just one of many. Wish I’d read this first! After all was said and done, they did not return my fees and I am still waiting on a call from the manager who was «out on property» every time I asked to speak with him/​her.

Sedona Springs was my home for 2 and a half years before I moved back to Houston in 2013, and it was overall a positive experience. Here is my breakdown of the pros and cons of the place, and you can do with them what you will (everyone has different dealbreakers and pluses when it comes to living spaces):
The GOOD:
— Very quiet community, comprised of mostly families. Everyone I met was very friendly. Plenty of dogs.
— Some nice greenspace, with older trees
— Sturdy construction. I lived on the second floor, and I never once heard my upstairs neighbor, and I never got a complaint from my downstairs neighbor. I could from time to time hear my next door neighbor’s tea kettle, but only if I was also in the kitchen.
— Huge bathroom, at least in my apartment, with a walk-​in closet. Rare for a one-​bedroom.
— Good proximity to the freeways and close to shopping (HEB, Starbucks, Costco, Whole Foods, Home Depot, Spec’s, all within a five minute drive)
— Quick and friendly response to maintenance requests.
The BAD:
— Be ready for rent to go up, and quickly. My rent skyrocketed while I was there, and I didn’t have much time to look for a different place to live. (This is the primary reason for the 3-​star rather than 4-​star review)
— Not enough recycling areas.
— You have to pick up packages from the USPS office rather than the front office. This sort of takes away the convenience of ordering things online, but not by much.
Would I live here again? Probably not, but it would depend on some factors. I think I could find something cheaper in other parts of town. But in all, I do not regret my experience with Sedona Springs.
LIFE TIP: If you do not want apartments charging a cleaning fee against your security deposit once you leave, do a walkthrough with the manager the day you turn in your key. It’s a lot harder for them to charge things to you while you are there, and you can explain away a lot of things while they are there. I have not been charged a cleaning fee for the last three apartments I’ve been through by doing this.

DO NOT RENT HERE! I have lived here way too long. I moved here only when my rent went up somewhere else. The rent has increased more and more every year way too much. I wish I had stayed in my old place. The cost was worth it.
The first warning… the office staff is really good about presenting a good «picture» of the complex, but it is a large deception… be wary!
When I moved out of my old unit to move in with my boyfriend in the same complex (because the lease break fee was $ 1600), they put a picture of my old unit on another apartments pictures after I moved out and tried to charge me for all sorts of damages in that unit, which was not mine. For example, I never had a cat and in the pictures there was cat food left behind as part of the «damage» charges. When I started to get upset, the other manager ran in and said she had «just been called by maintenance» and it wasn’t actually my unit. Bull. We have had around 40 maintenance requests in the last year. 5 of which have been to fix the same problem. They kept saying that «contractors» we’re coming to help in fixing the master bath tub but they were not.
The paint is so thick, it was sticky when we moved in. It comes off the walls in chunks. The maintenance came to fix that too… it came off again in less than a day.
We had horribly rude upstairs neighbors for almost a year and complained multiple times (probably 20 times) about the shaking walls and ceiling. They even lied to the management and said they weren’t home when the managers came to listen in ours and could hear the sound. Nothing was done. It was so frustrating to not felt listened to or cared about.
Doing laundry is iffy. The water has been ok at times, but then there are times that the water line just smells which has affected many of our laundry loads. It’s really gross. We did fill out a maintenance request on this and they dismissed us. It took 6 tries with complaints about the fan to get it fixed.
We cannot get ANY packages delivered to the apartment (except from deliveries that will come to the door, due to «discrepancies» and missing packages in the management office. I have had more than one conversation inquiring about this at the post office, who informed of the problems (which the management blamed the post office for the reasons why we cannot receive USPS packages at the complex.
This is the absolute worst complex I have lived in!!! My boyfriend and I cannot wait until our lease is up. We will be informing them of all of our problems when we leave… again. Also, we will be photo/​video documenting our unit before we leave to make sure they do not pull the same thing from my single unit before.
Please heed this message and rent somewhere else.

I lived here for over a year. The apartment was spacious but construction was cheap. My stove slanted downward to a major degree, and my dishwasher was installed crooked. When my lease ended, they wanted an additional 17% percent at minimum to release long-​term and were unwilling to work with me regarding rates (I had to check back 3 times before I finally got a no).
In the end, I chose to pay month-​to-​month because my boyfriend and I were looking to buy a house ASAP. The leasing agent failed to mention that though my lease had ended, and I was paying almost $ 300 more for month-​to-​month, I was still required to give 60-​day notice.
I wasn’t happy about it, but okay. I gave notice mid-​month and spoke with the manager, who assured me that once I moved out, my apartment would go on the market to be re-​rented. I was out less than 30 days later and handed over the keys to a near perfect condition apartment. By the 1^st of the next month, I had not heard from the leasing office nor received a bill for rent or bills owed (according to their 60-​day policy). I went in to the office on the 4^th and was informed by the same manager that they did not forward a bill to my new address because I was still liable for rent through the end of the 60-​days, nor would they have left anything on my apartment door because I did not live there anymore. Ummmm, okay? Furthermore, I was informed that not only were they expecting me to pay rent for the remaining 18 days that month, but they also wanted water, sewer, and trash as well. When I asked the manager how the post-​move out walk-​through had been, she informed me that she «had not had time» to do it in the previous two+ weeks, and would not be doing it until 3 days before my obligation was officially up. The more questions I asked, the ruder the manager became.
Upon review of the company website, I saw that my apartment wasn’t listed as being available until over a month after I moved out. Clearly, they were making no effort to re-​rent the apartment prior to the end of the 60-​days as originally promised.
Overall, Sedona Springs is a corporate company only concerned with the bottom line. They make a cheap product with no concern for the happiness of their customer. I would not recommend this complex to anyone.

I’ve lived here for almost 1 year. I love my apartment. Its spacious, has a lot of windows, and I enjoy the built-​in shelving. the kitchen is HUGE! There is only one ceiling fan and the doors and light switches dont really make sense. the counters in the kitchen are cheap. nothing that i cant handle though. the positives totaaly outweigh the few negatives for sure. The pool and fitness area are nice enough and i do enjoy using thm. The community is safe, quiet, and clean. Maintenance requests are taken care of in an extremely timely fashion. Management and office staff have always been pleasant and supportive. I live out near the back of the complex facing a field, which is nice, however I have experienced a lot of scorpions in the house. Pest control took care of the situation for me but it was still alarming. Upon renewal my rent was raised by almost 100.00, but I think that it is worth it for the space and quality of my apartment and community.
I recommend living here. If you need a lot of space for a decent amount of money, his place should work well for you. There are several supermarkets nearby, including my fave– whole foods, other shopping options, a bus line, and it’s near Mopac and 290!

Sendona Springs is the worst. I moved out after living there for 2 years because they increased my rent by 20%… 20%!!! However, that is not why I gave them 1 star.
I was a perfect tenant and paid my rent early every month. After scrubbing that damn apartment all day before the day of move out they charged us almost $ 600 (on top of other ridiculous charges) for a piece of chipped linoleum. The day that we moved in the movers chipped the floor while installing the washer and dryer. I told the office this THE FIRST DAY we moved in. The woman was very pleasant and said she would call the company and charge them to take care of it. I checked on the progress a minimum of FIVE TIMES while living there. They claim they have no recollection of any of this and are refusing to take the charge off.
If you ever have anything you could be liable for there… NAG THEM EVERY DAY and MAYBE they will remember. I’m so disgusted with them.