River Stone Ranch

I have lived here about 2 years. I moved in super excited because I have the most amazing floor plan. I still to this day think my floor plan is phenomenal.
I had several problems when I first moved in. The office was horrible with taking care of things. I can not tell you how frustrating this was.
To date the office has a completely new staff and they are all great! My favorite part of this complex, as crazy as it may sound, is the maintenance crew! They are all amazing!!! I have had minor issues and some major issues and they always have a smile on their face and are so so so kind! Riverstone Ranch has the best maintenance team I have ever experienced. They will take care of you!
I have read some of the recent reviews and they kind of make me laugh. As someone who was pretty unhappy when I first moved in (2 years ago) I have never experienced the things they listed. NO rats or rodents have EVER chewed my wires on my vehicle. I have also never seen a rat or rodent anywhere near my complex or around the complex. My vehicle is parked under a covered parking spot safely. Nothing has ever happened to my vehicle.
Bugs? Again, 2 years I have lived here… I have never ever ever seen a bug in my apt. Well I take that back. I have seen a few of those pesky water weird looking things, silverfish. Literally maybe 2 when I first moved in. Yes, you pay for pest control and they don’t come every month. BUT if you call the complex they will come the first chance they are on the property. I know this because I had wasp outside my apt a couple times. I live in the middle of the property and there are no bug issues here.
Yes, the walls are thin. I have been told that since the apartments are older that the pipes aren’t the greatest. This is my biggest pet peeve. I am on the ground floor. If the second or third floor shower or flush the toilet it sounds like a water fall is coming down my bedroom wall. Its pretty crazy. I have never heard anything like it. I have since gotten used to it. BUT at first it is really annoying. My sons room doesn’t do this at all. Guess all the pipes are in my room.
I have also seen a lot of complaints about the gates. I will say, when I first moved in I had major issues with the gates. They were always broken. ALWAYS! Over the past 6 months I have only seen the gate broken a couple times. This is huge compared to it only working like a week out of the month. When friends used to come over they never asked for the code because they always got in. Now, they always text me or call to get in. The gates have def come a long way.
There is always going to be someone bitching and complaing about something. I understand. I bitched and complained like no other when I first moved in. There were tons of issues.
Today, I am happy living here. The office is kind and helpful and my floor plan is amazing.
The only things I would change would be some minor upgrades to the interior.
I also have only met one of my neighbors. 2 years with a full building of people and only one person have I met. I do wish it was a little more family friendly. I do have a 10 year old boy and we have only seen one other kiddo around his age here. Big change from our last complex. He had friends all over. He rides the bus to and from school and there are only 3 kids that ride. Two in kindergarten and one in 2^nd grade. I will say when my son gets off the bus he has to walk through the office to get on the property and he always tells me how nice the people in the office are to him. He says one lady always gives him a hard time about not wearing his jacket (she is right!!! He shoves it in his backpack) I do wish there were more kids here for my son to play with. The summers at the pool have not been the best experience for us at all. Lots of partying and loud music. I have no problem with this at all but when my son wants to go to the pool and can’t even get in because there are people posted up all up and down the sides of the pool drinking with their mini iPod speakers blaring its annoying. I am hoping this summer is better and we are more comfortable going to the pool. Last year we went about 15 times and only made it in 3 times.
IN the end, Riverstone Ranch is a good place to live. The 2 bedroom 2 bath bigger unit is amazing! I love my apt!

I moved in a couple of days back and have already started liking the place. The management is really good and quick at providing services.
Barbara, the lease consultant directed me and expedited my lease cause I wanted to move the very next day and she made sure that there were no issues in the apartment.
Special thanks to Donna who helped me in shifting my stuff to the top floor.
Thanks to the management for their pro activeness and efficiency in terms of services/​maintenance.

I must admit, I was a little skeptical about this place at first. I read all the reviews and almost didn’t even give this place a chance. However, the minute I walked into the front office, I was greeted by Barbara, who was extremely nice and extremely helpful. She showed me a few different options, layouts and floorplans. She was patient and didn’t act annoyed when I asked a lot of questions. I gave her a price point that I wanted to stick in and she was able to give me a few different options, and even showed me a few upgraded units and/​or units up front that were slightly more expensive but ultimately still very reasonably priced. Ultimately we chose River Stone Ranch because she made us feel so comfortable and at home from the minute we walked in. She was extremely helpful throughout the process, and even after we moved in. The few times we’ve had maintenance issues, she was able to help us get it taken care of within 24 hours (highly appreciated!).
There’s a lot of negative reviews about the community, but I think it’s great! We live in the first building so parking is never an issue. You also get one free covered parking spot which is a huge plus. The pool is nice and it’s never overly crowded. I love that there’s a lot of trees everywhere, it definitely helps with the heating/​cooling bill. The cabinets and countertops are a little outdated, but if you really want the upgraded units… than pay the extra money. They have units with updated fixtures. I think the people complaining are just expecting too much for what they’re paying. We paid a little extra to be close to the courtyard, pool, front… and to me it’s worth it. Which just ties back to why it’s important you get a leasing agent that’s able to thoroughly go through all your options with you. (THANKS BARBARA!)
We’ve lived here for 3 months now and are really happy we decided to move here. :)

we got our keys today! We were escorted by BARBARA throughout the whole process of getting our apartment. She took the time to keep us updated on the things we needed and even gave us her phone number so we could text her conveniently anytime we needed. She was very attentive and nice.

I was at Riverstone Ranch for 11 months. I would not advise anyone to consider it when looking for an apartment. The only thing convenient about it was the location.
When my son’s girlfriend found out I had moved to Riverstone she said she wished she had known I was thinking of moving there as she would have advised against it. She had once lived there.
The breezeway to my apartment was dirty all the time. When I first moved in I asked that it be washed but was told they did not do that. Nor do they keep the spider webs and dust off of the lamps in the breezeway, which, by the way, come on at odd hours and not always when it is dark and they are needed. It looked like the lamp near my door had never been cleaned. The webs on it were so thick they dimmed the light the lamp emitted. The breezeway was «cleaned» with a leaf blower on occasion but that did nothing for the «gunk» that had been spilled all over it throughout the years.
The interior of the apartment is cheap. The kitchen and bathroom cabinets are like those cheap cabinets used in garages. The counter tops were resurfaced and they are cheap. The counter top began to peel behind the kitchen faucet as soon as we moved in. Also, the veneer on the cabinets wanted to also peel off. The blinds over the patio door were constantly coming off their rail until I finally got a screwdriver and fixed the problem myself. The screen to the patio door would not stay on its track and we finally took it completely off and put it in our garage (extra $$$ per month). The patio door itself did not work properly and was very difficult to open. We had maintenance out to look at it but they were not able to do anything about it.
The biggest problem I had was with the garage. There was a heavy leak in the fire sprinkler system and it damaged and ruined some of my belongings. I reported the leak and maintenance came out and told me it had been fixed. I checked on it for the next couple of days and I did not see any further leaks. Then, a couple of weeks later we open the garage door and find that the sprinkler had started leaking again and the water had completely destroyed several nice pieces of furniture and a very nice rug that I was storing. When I moved out and the management and I had a disagreement over the return of my deposit I brought up my losses in the garage. I was told to report it to my renter’s insurance company as they would not do anything about it. That is all good except that I had a $ 500 deductible on my policy. The loss was the fault of the complex. They should have covered at least my deductible.
The refrigerator leaked water on the inside. We kept a cup under the leak and emptied it once a day. Also, anything tucked towards the back of the fridge froze. We tried adjusting the temperature but nothing helped. The dishwasher was a disgrace. It had some sort of grit on the inside that left a sandy grit on the bottom of the glasses.
Our upstairs neighbor let their tub overflow twice and water poured through the fire sprinkler into our bathroom and flooded our floor. We reported it too and maintenance personnel came out but all he was able to do was knock on their door, which they would not open.
Also, we were awaken most every morning by the upstairs neighbor because the ceiling/​floor was thin and vibrated with their every step. It sounded as if they were «tumbling» up there.
We were charged a «pest» fee every month but never once did they actually spray our apartment. We had a problem with those large water bugs, aka roaches, when the weather got warm.
I was notified that the grill stashed under the stairs next to my apartment door was a violation of my lease. I told them it was not my grill and I had no idea where it came from. I was told that it would be noted in my file but then again, a couple of months later, I was told again that it was a violation of my lease. Obviously they were not too concerned about it as the grill stayed there for many months and was still there when I moved out.
The dog park is not safe for smaller dogs. The fence stays at the back of the park are far enough apart that dogs can walk right through them.
The dog stations often have no bags and many times were over flowing.
Finally, twice my car had to be repaired because rats (yes, rats) had chewed through wiring. Not a good way to start your morning.
I was not happy at all upon my move out as they kept way more of my deposit than I thought was appropriate. They will beat you out of every dollar they can.
Do yourself a favor and look elsewhere. While I was living there, several of my neighbors moved out and they all had the same story.

I’ve lived here for 2 weeks and maintenance is on point with everything, Our AC went out and I called the emergency line and they were here within 5 minutes of me calling and brought us a Window unit temporarily and will follow back with us normal business hours! Who knew maintenance would come at 11:00pm!!! Nothing but good things to say about this place!

I lived here for under a year, years ago and none of the amenities worked or were open the entire time I lived there. The staff were so difficult and usually fighting with one another. The mailboxes were broken for two months and they never notified owners then blamed the post office… If the post office couldn’t mail a letter to us, how were they supposed to notify us? Intelligence is a wonderful thing. Mostly, the place is infested with scorpion, tarantulas, mili/​centipede things… I don’t know what they are! And other critters, particularly in the back buildings. They are so callous, they just ridiculed me and said «this is Austin living», because I moved from Houston. Gross. Don’t want to see their houses. I have now lived here for 6 years total and have NEVER experienced anything like I did there. My last apartment wasn’t amazing either, but NOTHING like living in RSR. Very unfortunate because it could be a gorgeous community.

The Good:
— The front office staff! — Victoria and Rachel rock!
— The maintenance team — Bless their hearts, they have to deal with our unit and they do a great job!
— The pool — ’nuff said.
The Normal for any Apt. Complex:
— Parking can stink sometimes
— Our AC unit seems to be possessed…
— As well as our kitchen light
— The walkway/​stair lights seem to not be fully lit all the time
The Weird:
— Someone cut a whole on the back fence by the back road so that dog walkers can go out back and play with their pups. However, it feels a little unsafe since it’s just a whole and not a locked fence where residents could use a key to get back and forth on their own and not let any walkers in. I love the whole in the fence for when I go run, but I just wish it had a gate for safety.
The Frustrating:
— You cannot hook up your own W/​D, you sign paperwork agreeing to let them do it for you — I completely get it, but it’s not fun.
— There aren’t any large mail boxes for deliveries — you have to drive out to the sticks to pick up your large mail deliveries
The Ugly:
— Our Unit in general was a hot mess that wasn’t fully move in ready (at least that’s how we felt)
The Whole Story:
My roommate and I moved in mid-​April. The first week after we moved in we didn’t even actually live there for most of it. (She hadn’t moved her bed in yet and most of my stuff was stolen out of my storage unit, so I didn’t have a bed our couch to sleep on either.)
After a few days we notice the place smelled funny and wasn’t going away. Since they had steam cleaned the carpets before we moved in we thought it was the vents from the AC not having been recently run. However, a few days later it still smelled weird. I called the office and they immediately said they would install new carpet as that was most likely the issue. We agreed as it had some stains that were pretty large.
We did not have a W/​D for over a week as no one hooked it up properly. Eventually the lead maintenance guy came by and checked it all out and got it running properly for us. 4 weeks later the washer leaked an entire load of water on the floor and it took forever for us to figure it out what was causing it. Apparently some rubber thing on the back needs to be replaced. I’m addicted to my W/​D, so the W/​D is actually a bigger deal than the AC unit. However, it seems to be running fine now. We NEVER touch as we are completely paranoid about getting fined for doing so. That means always waiting on the maintenance team to have someone available
The next weekend our AC unit went out on us, so we didn’t have AC for 3 days.
Then the kitchen sink leaks under the cabinet and the light in that room is possessed, it never comes on when you want it to. And, the screen to our apt is torn so bugs get in if we want to leave the glass patio door open.
HOWEVER, the team that works here is EXCELLENT and they are very helpful. Our place is finally starting to feel like home. The AC unit has truly been fixed (hopefully for the last time), the kitchen light has been rewired and replaced, the W/​D is working properly (when you workout twice a day — you cannot live without them). They are going to fix the leak under the sink and they have ordered a new screen to replace the torn one.
Our apartment has fresh soft carpet and the few things that needed to be patched (hole in wall) or replaced (missing shelves or blinds) before we moved in have now been taken care of. So, all in all, I give the place 4 stars (thus far).
If they add a big box for USPS to drop packages and put a gate on the fence where someone cut a whole, so that we can still go back and forth from the back street to the complex safely then I’ll give this place 5 stars.

I love my apartment complex! Ever since my fiancé and I have moved in we feel completely at peace here! It is like apartment heaven, you have a pool, tennis court, volleyball, basketball, and racquet ball! Not to mention a hiking trail that is in 24 acres of a nature preserve! My fiancé and I got lost in the woods and beautiful wildflowers yesterday. Who knew such a beautiful trail was literally right outside our door!!! The front office has been nothing but nice and treated us with the utmost respect since day one. The maintenance team is wonderful and very on schedule as well as just great people! The manager LOVES DOGS and just re-​did the entire dog park! Compared to our last apartments dog park this is a dream! Complete with frisbees scattered through out and benches and even obstacle courses! And a cute little red painted fake fire hydrant haha that is my favorite part. Our apartment is gorgeous and huge for a great price! With the prices so high in Austin right now ours was a steal! Fireplace is my favorite and the HUGE walk in closets! Every resident has been very friendly and this place feels very safe with good people living here unlike my last place you can tell they do thorough background checks. Love this place!

I have lived in this apartment fewer than 60 days and I have so many severe issues that I am moving out! I would recommend avoiding this complex.
1) My kitchen has flooded three times and maintenance has not resolved. I will attach a picture if possible to show the severity of the flooding. The inability to use my kitchen sink or dishwasher has resulted in pretty unlivable conditions. Every time I submit a service request they come in and look at it and act like there’s not a problem and leave to say the «addressed my concern quickly.»
2) Dogs are off-​leash creating an unsafe environment. There is also quite a bit of feces on the grounds.
3) The walls are thin, meaning that I frequently hear neighbors walking, talking, and listening to loud music. It’s difficult to sleep.
4) The staff is unresponsive and extremely rude. Any time I express a concern, they are dismissive and act like it’s my fault/​problem. For example, I was given a broken gate clicker upon move-​in and when brought it back to the office a few days later they accused me of breaking it!
I’ve never experienced this many issues with any apartment and especially not so quickly after I moved in. Save yourself trouble and don’t rent from River Stone Ranch.

Terrible management staff that will do anything to milk a dollar out of you. Everything is your fault. Even if their crappy «parking pass» rips. Its a pathetic piece of card-​stock that will cost you $ 100 to replace. The staff is very friendly at first until you move there then they will smile at you in a way that makes you cringe.
Gym sucks.
racket ball is nice when you can actually play. there is always someone playing– & always the same people.
Pool isn’t bad, but the chairs are black and way too hot to sit in when the sun is out.
same with the volleyball– don’t expect to play in the hott sand. You also have to have a key to get in-​which is very inconvenient. I would prefer a code
Speaking of inconvenient– they don’t keep your packages so you have to go to your local postal office for that.
On the subject of inconvenience– they will not give you a gate key to get in unless you pay them… resulting in having to go enter the code under the mailboxes. Why are the mailboxes so far anyways?
Finally– they only give you one spot– which results in one person parking with a breeze and the other roommate driving around for 5 minutes. or parking a mile away on nights and weekends.
all in all– they get the one star because Unilocal makes you give at-​least one.

I have lived at Riverstone Ranch for about a year and a half and will be moving out in January. Overall I have really loved living here and I have very few complaints. The only reason we are moving basically boils down to location. I love to be able to walk or bike to most places and the location of Riverstone Ranch makes that virtually impossible. There are no sidewalks and since it’s right on the frontage road it makes it very hard to walk my dogs anywhere but around the complex.
Let me start with a few things that I love!
My apartment is beautiful. I have vaulted ceilings, a cozy fireplace for chilly nights, a TON of storage, a very large walk in closet, a garden tub, and a dedicated utility room with extra storage and space for my washer and dryer. The apartment itself could do with some upgrades. My tub was painted and so was my sink and in the year and a half I’ve lived here the paint has peeled off. The kitchens really could use some upgrades, but overall it’s still a kitchen in an apartment and what can you really expect?
The office staff are super friendly and I love the maintenance staff as well. Any time I have had an issue with maintenance it has been fixed within a reasonable amount of time. The only thing I could never get fixed were my screens. They were constantly blowing off because they don’t fit properly and eventually I just stopped calling them about them.
The amenities are nice. The pool is full to the brim in the summer with everyone from college students to people out enjoying the day with their kids. Everyone is super friendly here. There are bbq’s and a fire pit and its a nice place to get together with friends. I have used the gym on many occasions although it gets full pretty often so go as early as you can if you want to run on a tread mill. They also have racket ball courts and a small basketball court. There are tennis courts across the property too, which look nice, but I don’t play tennis.
One of the other things that is tough about living here is traffic. Everyone from every direction is trying to merge onto Mo Pac in the morning at the same time, which can be nightmarish. If there is an accident anywhere between here and the freeway on ramp, forget it. I’ve spent 45 minutes waiting just to get on the freeway in the mornings sometimes. If they were to pave the road that runs next to Home Depot straight through into the complex it would solve SO many traffic issues and make life considerably easier on residents.
I haven’t moved out yet and so I don’t know how that will go, but I can always update my Unilocal later to reflect how my move out process went. I’ll keep you posted.

I live here now and think it is a nice property, especially for the price. While it is inconvenient that front office does not hold packages for you, some services deliver to your door. Overall I really like my apartment and am happy with the interior as well as having a covered parking spot. I would recommend to friends.

Location is fine, but the staff doesn’t keep the doggie stations filled with bags so there is always dog mess on the grounds. There were irresponsible dog owners too that just didn’t pick up after their pet, but probably because the doggie stations were inconsistently filled. The exit gate was broken about 40% of the time. They seem to want to enter apartments about every 3 months, which is ridiculous. I have a dog that they asked me to secure in my bedroom because maintenance was supposedly afraid of dogs, but last time the tv in my bedroom was on when I got home… so I’m thinking he’s not too afraid of dogs and going through my stuff. Also, the neighbors weren’t too dog friendly even if they owned a dog.
I’ve since moved out and was very uneasy about the pre-​move out inspection they said they were entitled to «order supplies» if needed. They are very polite on the phone until you challenge their property rules. I tried to reschedule the pre-​move out inspection so I could be present due to my previous bad experiences. I was basically told I had no option since the ONLY time the supervisor could go was inconvenient for me.
Overall, it’s an old complex. My apartment smelled like cigarettes when I moved in. The kitchen is in desperate need of a makeover from the cheap linoleum countertops to the crappy white cupboards and the old appliances. My bathroom didn’t match the kitchen but I didn’t want them in my apartment again.
I DID like the large 1-​bedroom layout that connected the walk-​in closet with the room and the bathroom. Brilliant. I loved the fireplace in the bedroom although I never used it since I didn’t want to be bothered cleaning it. Oh and the size of the bedroom with the built-​in shelves. I loved the crown molding too. But the living room was too small for my couch so it blocked the patio door to fit. And the kitchen was tiny without a pantry really.

I have been living at River Stone Ranch since December and have nothing but good things to say about the community, location, and the office staff,
Me and my dog give it five stars for the awesome amenities (Daisy loves the dog park) like sand volleyball court, well maintained pool, indoor basketball, and a freaking racquetball court (pretty sweet, huh?).
The location is unbeatable and so are their rates. I’m a happy camper. :)

This place is held together with paper clips and rubber bands. But, it’s a lot less expensive than neighboring Park at Monterrey Oaks and the interior of my place is as nice as those. I won’t stay past my 9 months however and the reasons are:
* maintenance team is under staffed and repairmen are discourteous and unprofessional
* it can take upwards of a week to get repairs
* office staff is friendly enough! but they won’t really help you.
* the post office deems the mail center «unsafe» therefore, they won’t install parcel boxes at the mailboxes. Since the friendly but unhelpful office staff refuses to accept packages, be prepared for a trip to the Fredricksburg Road post office for retrieval of any mailed package (even if it could fit your small box)
* property manager is rude, sarcastic, and unprofessional
* grounds are poorly maintained. Broken light poles, cracked sidewalks, gates have no working locks
* security gate code is a joke! and hasn’t been changed since someone I know lived here is 2009
* because there is no security and apathetic management, the pool and volleyball area are frequently overrun by intruders who don’t live here
* the only landscaping is near the entry-​trust me, the area around the interior (tennis courts) hasn’t seem mulch in years
* the complex was built back in the days when drains were shared. I hear every water drain from above as it flushes down the wall pipes
* the flooring must be sub par. My upstairs neighbor isn’t large, but I hear his every step
* the dog park is a joke. Too small and inconvenient
* the dog poop station in the center area is forever out of bags and the trash can overflows frequently
In short, if you’re picky or have a preference for luxury, this is not a win.

Not sure why there are negative reviews, this place has been great. I’ve lived in numerous apartments around Austin and a few around this South Austin neighborhood and i have never had as good of an experience as I have here at River Stone Ranch. In fact I just renewed for another 9 months (price was better than 12).
— The staff is the friendliest and most helpful I’ve dealt with more so than any other complex. They actually care and listen to different wants and needs. Unlike a lot of other snooty apartment leasing consultants, this has been the most positive experience. In fact they were so nice that after I moved in I received a call from the front desk asking where I worked so they could bring me a thank you for referencing a friend. 2 days later nothing bundt cakes shows up at my work with a thank you card. Who else would do that? In case you were wondering the gal I dealt with was Victoria.
— Maintenance, have only needed it once since I’ve lived here for calcium build up, the staff responded quickly and had it taken care of before I came home from work. Not to mention they were friendly as hell as well.
— Amenities… Let me catch my breath. Raquetball, Basketball, Sand Volleyball, Tennis Courts, nice pool with tons of chairs, electric and charcoal grills, dog park, gym, trails, not mention a great location with it being walking distance to bars, restaurants, shopping. Literally walk everywhere.
— The price to pay for everything is incomparable to anything else in the area. I looked all around to every complex in the same vicinity and this place was at least $ 200 less expensive than its competition which offered less square footage and less amenities.
–Anyone whining about dog poop must have never lived anywhere dogs were aloud or been anywhere else in Austin. Yes there is occasional dog poop but that happens everywhere, for the most part it is very well kept and maintained. It is kind of tough to monitor everyone’s animal. It is the people not the complex, I’m taking a wild guess that where these poopy complainers live now they probably have a big pile in their front yard.
Anyways everything has been smooth, quick, easy, and enjoyable since day 1. The approval process happened in a day and I was able to move in 3 days later. I recommended River Stone Ranch to anyone.

I only signed a 9 month lease because I was skeptical but gave the place a chance. I am very glad I didn’t sign a longer lease. My issues are pretty consistent with the other residents, so I’ll just focus on a couple key ones.
Cons —
1. Dog poop — I have a dog, and I live right next to the dog poop station which is often over flowing and has no bags. I began keeping track of how long before the trash would be emptied and the bags filled — the record was 11 days. I’ve also stepped in dog poop over a dozen times IN THE TINY GRASSY AREA AROUND THE STATION. It’s definitely on the residents but I assume people take the stance of «if management doesn’t care, why should I?». Management definitely doesn’t care.
2. Utilities — This apartment is incredibly energy inefficient. My utilities in the winter were easily double and once triple my last apartment. The heat was unable to be set at a steady temperature, so it was constantly being adjusted and it cost me a ton of $$ — $ 186 one month for 800sf 1bd — ridiculous. Similar issues with the AC, but not as bad.
3. Overall management — Just poor in general. I had several billing inaccuracies and late notice warnings posted on my door that were in error.
4. No security — My car got broken into. It’s super easy to get on property if you don’t live here. The second gate is broken and always open. Not really an issue unique to this property, but so many other places have better security.
Pros —
The pool is fantastic, it’s pretty quiet, the employees and residents were pretty friendly.
Overall, look around, you can find a better value for similar overall cost — even if the rent is a bit higher.

cons:
— someone overdosed on heroin. I’m sure this happens everyday throughout different parts of the city, but yeah. heroin.
— I didn’t use my heater for an entire month and my utility was $ 150 for the apartment.
— my toilet had to be fixed 3 different times
— workout facility has two 10-​lbs dumbells, one 5-​lbs dumbbell, and one 15-​lbs dumbbell. good place to get weak.
— if you have multiple cars and one parking spot, you have to share the parking tag which might seem small, but gets pretty annoying.
— lots of dog doo doo throughout the complex (this is on the residents)
pros:
— price is average.

This was by far the WORST place I have ever lived. I feel like such an idiot for not Unilocaling it first. The hubby and I sold our home while were were on vacation out of the country. We had 2 days to relocate upon arriving back into Austin. This seemed like the best choice. It was NOT.
We paid the $ 1750 to get out of our lease within 2 weeks of moving in. We literally had the neighbors from hell who kept us up at all hours of the day and night, allowing their children to run wild on our ceilings. There is NO insulation between floors, so you hear EVERY single noise your up stair neighbor makes.
We wanted out within a week and the management would do nothing to help us. I even called their corporate office and they NEVER returned my calls. Dedication to excellent customer service my ass.
Before renting the place, I made sure to ask about the noise. I was flat our lied to that their were not complaints against my upstairs neighbors. They themselves admitted that the previous tenants complained about them numerous times.
The only good thing I can say about this situation is that it got my hubby to move us back to SoCal 8 months ahead of schedule and I am SOOOOO happy to be back home in perfect weather near the ocean.