Reid’s Cleaners & Laundry

We just moved into the neighborhood and I brought them 8 of my husbands shirts to be laundered, pressed and folded cause he was going on a trip.
The next afternoon someone calls me to let me know they accidently ripped one of the shirts ??? A lot of apologies and he told me he would give me a discount because I’m a ‘good customer’.
My husband goes to pick up his shirts, but doesnt get a discount, because the ‘third party’ who ripped the shirt needs to call them first?
So that was our first and definitely last visit to this place…

Consistent quality, very friendly staff, competitive prices. Store is very neat and professional. I rely on them for all my dry cleaning and shirt laundering.

I took my favorite dress to Reid’s on Bee Caves. They turned the dress a darker shade (that wasn’t the real problem). The couldn’t get the dry cleaning fluid off of the dress and called me to say that it would be delayed. Apparently, the dress now had marks on it. They enlisted the help of the owner. It came back clean and two sizes bigger. I returned the dress to them because they said that they thought they could fix it. They couldn’t. I supplied my original invoice for the dress and the owner refused to reimburse me. I was able to find the same dress and purchase it again. I’ve taken it to Kim’s Cleaners in Westlake three times, and it has come out perfect each time. I’ve given them one star only because the women that work at that Reid’s are very polite.