Jack Brown Cleaners

After a decade of using Jack Brown Cleaners at many of their other locations, I have finally given up on them. I moved into the area and this location is between my house and work — making it the easy place to do weekly drops. Sadly the people there are terrible, which is surprising since all other locations have such a great staff. They always make you feel guilty and same day service, frequently over charge, and do a mediocre job on the actual cleaning. Finally the people there are consistently rude.
Looking at the other reviews — I’m not the only person who has an issue with this location compared to the rest of the Jack Brown Cleaners in the area.

I would give zero stars if I could. I picked up a large order from this location yesterday, which included a comforter (a very expensive, custom made comforter) that I took because of the comforter special. First, two pieces of clothing are missing (which they deny), a silk blouse and pair of women’s slacks. Second, they charge $ 12 EACH to clean a dress and $ 6.50 for women’s or children’s (CHILDREN’S!!) slacks to be cleaned. I know. Next, one of the other silk blouses that did make it home looks as though the sharp point of the iron was jammed into the fabric – of course, in the very front of the blouse (no disguising THAT). And, finally, I have never actually paid almost $ 30 to have something cleaned for it come home actually dirtier than it was when I left it there. There were mystery spots that came off with a damp cloth all over the comforter. I just don’t know what to do – I am seriously considering putting a stop payment on my check right now. Yep, that’s what I’m going to do.
DO NOT GO TO THIS SHOP!!!

This is why I will no longer be going to Jack Brown Cleaners:
About a month ago I bought a new pair of jeans and they needed to be hemmed a bit. I brought them to Jack Brown Cleaners up on Bee Caves rd. I told them how much I needed them hemmed and they told me it would be ready the next day. I came back, and the pants were dry-​cleaned. I said again, I needed them hemmed, not dry-​cleaned, so they kept the jeans another week to hem them. When I got them back, they were hemmed 2 inches too short. My new jeans were ruined. I asked the manager for a refund for the pants and for the service. I only got $ 20 and a voucher for $ 5 off my next service. I was not too happy with that outcome but figured it was the best they could do and hoped that it was just a one time mistake.
Then this past Monday I brought my husband’s pants in to be hemmed and I used the voucher for $ 5 off. I went through the extra trouble explaining what happened last time and that I needed these jeans HEMMED not DRY-​CLEANED. They had the jeans for a week and when I brought them home, my husband tried them on, I noticed they were still too long. I measured them and saw that they did not hem them at all, but still charged me for the service. I even saw on the receipt that it said what needed to be done «Hem 5 ½ inches». I also noticed that the jeans were pressed which leads me to believe that they were dry-​cleaned, which I specifically told them not to do.
I am extremely dissatisfied with the level of service I have experienced at Jack Brown Cleaners and I have decided to no longer use any of their services at any of their locations. I do not trust their employees with my clothing. They do not listen to my needs and/​or do the complete opposite of what I tell them to do.

The manager at the Bee Caves Rd location is super rude and obviously an unhappy woman who should not be in a customer service job. We keep going there because it is so convenient but I think i will start going back to the one in Lakeway where Tim was the manager and we never had a problem. We have had three different issues with this Bee Caves location and all three times the manager was rude and very unaccommodating.

The lady that works behind the desk is miserable. Terrible service. Go elsewhere.

Jack Brown is not the place for dry cleaning. Very expensive and very rude. Their drive in service is slow. Jack Brown is the giant mega dry cleaner of Austin. They are the biggest and rest assured they do not care. My last trip to pick up clothes set a new level of rude unfriendly service. Never again. Adiós mofo!