Rick’s Cleaners

Im sorry that u think leaving a response here but still having a terrible NON CUSTOMER SERVICE ORIENTED attitude … Not even ethical. Makes u a better business.
I want Unilocalwrs to know that u having posted that message in response to my review meant NOTHING.
Thwre was mo refund issued and mo apology for damaging my deaigner blazers.
He wanted me to waste YET more of my time to show him the problems. Is a photo not worth a thousand words. What do u want from me!
Do the RIGHT thing! That means refund customer a funda for a jov NOT done and u should even pay for that damaged blazer that is now burned.

Well that was interesting. Manager just quit as 5 customers were walking in to drop off. In all fairness, a driver took responsibility (wish I’d gotten his name) and said they would reopen at some point in the day. He was what you want in a dedicated employee.
Watched her March out… Kind of interesting but still need my clothes done!

I have never reviewed a business before, but this was SO bad that I felt it was my duty to warn people: This is the worst customer service I have had at any business in Austin! The front counter staff is incredibly rude and most of the time just ignores customers as they walk in. When they do address you, they are incredibly rude. If you can finally get past all the attitude, they’re work is shoddy at best. and usually just bad. The only thing they have going for them is that they are cheap. I have gone there 5 times to see if the experience improved, but it has only become worse each time! I would not recommend them to anyone. It is NOT worth the price!!! I just hope the owner doesn’t realize how bad his/​her business is to their customers!

I like this place because I am cheap. It’s not far from my home and it’s on my way to and from work. There is no drive thru and nothing fancy about it, but the price is right and they do a good job. Most of my items are not extremely expensive or fragile, so I am comfortable taking them here. They have coupons online and in the Austin Chronicle that reduce the price to $ 2.59 per item. They will send you coupons if you join their mailing list too. You really can’t beat that, especially in Westlake. 4 stars.

By far the worst dry cleaners I have ever been to. I don’t usually write reviews but people must know what a poor excuse for a business this place is. I am new to the area and thought I would give it a try. I didnt have anything extra special that needed cleaning. When I picked up my dry cleaning it had been a few days since i pulled out a pair of khaki pants I had them wash and iron. Well they had a red stain that appeared to have been caused by the iron. Like a red garment had been run through the iron prior to my pants and some of the color transfered to my pants. No big deal I thought I would just take them back and explain what they had done and all I wanted was for them to rec-​clean my pants. The girl asked me if I had my receipt, which I didn’t she then said she needed to ask her manager and out walked this rude Hispanic lady (I’m Hispanic by the way) saying I needed to pay for it if I didn’t have my receipt. She was matter of fact and pretty much didn’t care. I left and will not be back. You may be thinking your saving a little but its not worth it.

I’m not sure what happened but did what I said I wouldn’t do and went back a couple of times in the last months. When I’m not happy I say so but when a place does a turn around I feel obligated to also talk about it. The manager that I wasn’t happy with couldn’t have been more friendly and attentive the last several visits. I’m a fan again. Whatever happened internally, bravo. Good for you guys. I’m again a loyal and happy customer. Thanks,

I’m not a big Unilocal!reviewer. As you can see, I’ve only provide a few reviews over the years. I typically review when I receive outstanding or poor service. Unfortunately, this is the latter.
Honestly, when I decided to use this location I thought it was a Reid’s Cleaners location. But since I was there, I dropped off several shirts and pants for dry cleaning.
When I opened the bag with my dry cleaned pants — it was obvious that the stains I had were still there. Three to be exact — and each could be seen with a glance.
I took a claim check with the pants back to the store. I showed the manager the stains and her first response was «we don’t guarantee any stains.» Secondly she said I had the wrong ticket. I had taken the Laundry ticket — not the Dry Clean receipt. «You’re kidding me.» was my response. She merely pointed to the sign above. «But you have in your computer what I brought in.» Grudgingly she agreed to send them back.
OK…here’s the rub. ATTITUDE. Not an apology. Not those are hard stains. Not an explanation. Just «we don’t guarantee to remove stains.» OK… maybe other cleaners have the same caveat. But come on Rick — get someone who at least pretends to care about your customers. And do you REALLY need the receipt? I picked them up last week. I was off yesterday and came in the following work day. They’re still on the original hanger. It’s obvious they’re still pressed.
Rick you need to work on customer service.

Rick’s certainly is not the best cleaners in town, but you get what you pay for. I use them for simple stuff like sweaters, simple blouses, skirts, pants, etc. and they do a good if not great job on that. However, anything tricky with fancy buttons or intricate pleating or details I will take someplace else (they have ruined buttons in the past — lesson learned — move on). They also have coupons on their website that make Rick’s an even better value. So for simple stuff, they are good… fancier stuff, not so much.

In the past I used Rick’s because it was convenient (near my daughter’s school). It was never a good experience going in there, and the dry cleaning was always margina. But it was something I could tolerate since I was always short of time. However, today, I made the mistake of thinking it would be easy enough to drop off a single item of dry-​cleaning. I’ve never met a more rude person, the «manager». It is beyond belief that this person is still employed considering the number of reviews that point out this fact. I can only believe that she has the support of the owner.

Do not give your business to Rick’s Cleaners! Do not waste your time and especially do not waste your money!
I took laundry and dry cleaning to Rick’s for several months. I always thought the attendants were rude and lazy, but the price was right. After finally getting tired of the attitude, I made a change to a different dry cleaner with great customer service and quality, although a bit pricey. Last week, I decided I would save a little money and go back to Rick’s since I was in the neighborhood. Huge mistake! When I picked up the laundry, one of my husband’s shirts was ripped. There was a note attached saying «due to age and wear, this garment could not withstand normal laundering procedures». When I brought this up to «Barbara», the rudest of the attendants and apparently the manager, and explained that this shirt was absolutely not ripped when I brought it in, she said the shirt must have been cleaned too many times and that this was not their fault. I wondered how she could have possibly known how many times this shirt had been laundered… Unfortunately, payment must be made when dropping cleaning off at this establishment. I asked if Rick’s would at least refund or credit me for the amount I had paid for cleaning this shirt and was told «no» and again that this was not their fault.
So I left with a ruined shirt, not so much as an apology AND paid them for it! BEWARE!

I guess Rick’s Cleaners is able to offer low prices because they hire the most unmotivated staff possible. I have gamely ignored the disinterested and downright rude service I have received over the last three years because of said prices, but I am no longer going to do that.
I brought back a sweater that still had the dry cleaner numbers pinned to it. I had opened up the bag to discover that there was some sort of dirt smudged all over the entire sweater. I hadn’t brought it in to the cleaners that way and it’s safe to say that it wasn’t cleaned while it was there.
I took it in to be redone. Now let me be clear that I didn’t take it in for a reimbursement. Nor to try and pay for the sweater which very well could be ruined. I took it in to see if they could TRY and do the job I had originally paid them to do.
Alas, Rick’s does not find it worth the $ 2.59 to fix what they had done to retain my loyalty because I didn’t have my original receipt.
«Could you look in your computer under my account?» I ask. «No. Our new system doesn’t save that kind of information…»
Really? You are telling me your brand new computer system, with built in RFID scanning capabilities, doesn’t have the ability to pull up an invoice from less than 2 weeks ago? If that’s the truth, well then let me be the first to welcome you to 2012, Rick.
Your tech choices are certainly unfortunate, but if you don’t find it worth eating $ 2.59 to retain my loyalty — a customer who visits twice monthly and spends at minimum $ 30 per trip and someone I KNOW your manager recognizes — then that’s the truly unfortunate part to me. There is a dry cleaner on every corner in Austin, so if Rick doesn’t have the wherewithal to trust a customer that they recognize as being loyal, than I don’t have the patience to continue to ignore their rude staff and utilize them.

The reason I stopped going before was because I had a coupon for 20 items, and brought in 40 (2 sets of 20 at the discounted price). On pickup, I was delivered 39 items and told I had to pay the difference in price between 39 and 40 since the discount no longer applied (and I couldn’t have ANY of my prepaid dry cleaning until I paid the extra).
When I argued that Rick’s staff had counted the clothes and the number was 40 at drop off, why would Rick’s staff now blame me for the missing item/​miscount and demand extra payment? This went on for at least 30 minutes while every staff member in the store stood their ground (and this includes calling on the phone to an outside manager) to confirm that I could not have my prepaid dry cleaning until I paid this fee. After paying the fee, I returned home to find that a garment was missing (thus the change in the garment count) — your staff lost it. I went back to track it down, it was never found.
So that’s a novel strategy — lost my stuff AND charge me extra for the privelege! Nice!
And by the way this is the story of why I stopped going to Rick’s the first time — the lost favorite sweaters is the most recent time.
So no, Ian, you can’t fix this. This is not a one time event. This is how you do business!
Just not with me.

Wish I had discovered this place sooner! Would’ve saved me some money and headache, dealing with «big» chain dry-​cleaners, who seem to care more about the bottom line than customer service.
Here, at Rick’s, it’s $ 2.59 for ANY garment. While, yes, it might be a little, teensy bit pricier to dry clean a dress shirt (compared to other cleaners), it’s a great deal when dry-​cleaning all your sweaters and winter-​wear! Note that the price jumps quite a bit to clean suede and leather though ($ 27.99).
My clothes were ready for pickup within 24-​hours, which was actually surprising for me, since *ahem* «take me to R___’s» never seemed to be able to do that for me. All my clothes looked well taken care of, and customer service was polite, honest, and efficient.
They apparently also clean and preserve wedding gowns for $ 109.99, though the girl managing the store during my visit couldn’t give me more details into what that cleaning entails. Good to know they offer that service though, you know, for people who procrastinate sentimental tasks like hauling a 30-​pound dress into the cleaners until four years post-​wedding…

I do not know how Rick’s cleaners wins awards for service in Austin. It is cheap and the WORST CUSTOMER SERVICE I have experience in town. As a company, Rick’s takes no responsibility for the quality of their service or customer service.

I had the worst experience at Rick’s cleaners. One time I took my new comforter to get it dry cleaned. I had only had it a couple of months. Rick’s destroyed it. I spoke to 3 different people about it and no one would compensate me for it. They blamed me and wouldn’t help. They said it wasnt their fault. I took it somewhere else and I was told that it had obviously been WASHED not dry cleaned like it was supposed to be. I WILL NEVER GO BACK AGAIN. The lesson is that if they make a mistake and ruin your things, they will NOT own up to it, but instead blame you.

Just wanted to say that I received an email from the owner letting me know that they had upgraded their dry cleaning processes and asking me to give it another chance. I have gone there quite a few times since and been much happier with the quality and service. They have really stepped it up here and the prices are still great.
I’m actually a regular customer here again and I can afford to get my clothes dry cleaned more often because of the prices. Nice work!

Recently moved up North and can report the Gattis School Road location is just as wonderful as the others we’ve used. They continue to be just wonderful.

Ricks is a welcome change from most dry cleaners in the Westlake area. A typical cleaner experience for me is overpriced, broken buttons, stains not removed, overpriced, and when they loose something they act like they have never met you before, and they are overpriced.
The service is similar to that of a refreshment stand at a kids baseball game with volunteer help. They charge 2.39 per item no matter what it is. It is prepaid so I dare them to loose something and tell me they never got it. I will have a receipt that says they did.
So far my two experiences there have been great. Westbank Cleaners– $ 8.00 per shirt, Rick’s Cleaners– $ 2.39.

After paying way too much for Dry cleaning, I decided to try Rick’s. The service was excellent and it was $ 2.19 for everything, and I do meean practically everything. 5 items for $ 11.00. They are right on. Most are $ 5. each at other cleaners,