Bob Mcdonald Inc

Great to service your car, accurate estimate and the work is done properly. Very friendly people, easy to work with and very fair pricing.

Excellent place to take your car for any problems or routine check ups! Owner John McDonald provides quality customer service and honest feedback. I have been using this Goodyear for years… Wouldn’t trust my car with any other store. If you want supreme customer service and impeccable car service then use Bob McDonald Goodyear! I would rate this store 11 out of 10 stars!

Stay away from this place! They will shamelessly cheat your money and lie! My car was making some noise and the engine was trembling and I took it to this place because it’s right across street from my work. They charged me 400 to fix it, told me the brake pad worn off and got rusty, but when I picked up the car the same problem existed! I took it back and they insisted there’s no more problem, noise or trembling. I had to go to another place to get it done.
plus they are very rude and were not willing to work with me to check with my warranty company to see if the repair could be covered. if you want your car fixed, go somewhere else!

Employees seem friendly to talk to, but they rip you off. A $ 20 oil change turned into $ 93. Brought my car in for a simple oil change and tire rotation, called me 30 minutes later. I thought my car was ready, then they told me air filter needs to be changed, battery needs to be cleaned, otherwise battery will die. I mean on a two year old car? Does that make sense? I just went with it, $ 70 extra for a peace of mind. What else can a person do when shop tells them their car will break?! I only hope they have the basic ethics to not purposely break my car. I will not be coming back here.

We have always taken our car there for routine oil checks etc. At this time our car had an exhaust leak and they took the time to give us a quote within a few hours. They informed us our resonator was bad along with the whole muffler and they would both need replaced for a total bill of $ 730.00. We elected not to have the maintenance done and took the car to a more exhaust specialized location, where they informed us the resonator was in good condition and the exhaust needed a section replaced. He was able to cut the damaged section out and re weld the exhaust section back on for a total bill of $ 180.00. In their defense, they may not have the ability to cut, bend and weld items on the spot. We just felt they were trying to change items that did not require replacement solely for their monetary benefit.

Higher prices on tires than competition. Dont waste time on their website because they can’t get most of it. No straight talk on the phone, a little pushy. My office mate had a bad experience here too.

Always friendly service and vehicle is ready on time as promised. Clearly communicates issues and resolution.

I have brought my car here for about three years, and have had good experiences. The staff is always nice, and drives me home while work is being done. And there are always coupons online! I would recommend them if you live in the area.

Excellent customer service and fair prices. Convenient location. Two tires & an alignment took roughly 90 minutes (on par with what they quoted). Clean restrooms & nice waiting area. I received a coupon in the mail & they accepted it with no problem.

Love this place and have for the last 7 years. They always keep my car in tip top shape and educate me on what I need to do to keep my car functioning at 100%! Can take a little long tho… I always arrive prior to service start time, they still take hours to complete… Could be worse.

The week before Christmas was the week of chaos for me. I had to move into a new home as well as plan a long road trip to Baltimore. Finding a nail in my tire (at 5pm the day before my drive) was just icing on the cake. I quickly called all local shops in the area to see who could patch my tire to make sure I had a safe 1200 mile round trip drive.
I chose Goodyear because the man I spoke with on the phone assured me that my safety was in his best interest. I race to the location and ask Goodyear if they could not only patch up my tire, but check all tires as well. «Sure» they said. They lied.
On the way home, I noticed the «check tire pressure light» was still on. Keep in mind that I live less than 2 miles from this Goodyear. I contacted Goodyear and they informed me that the light will stay on for a couple of miles and that they couldn’t check it that evening because their workers wanted to go home. When I got home I notice another nail in my tire. When I took my car back the next day, the front service worker said, «Guess you can’t stop running over nails.»
It’s pretty obvious that my tires were not all checked. My safety was not a priority here.

I had a good experience here. The guys were very nice and explained to me what needed to be done and stood by the quote. They do offer a free shuttle if you are within 5 miles.

Today I needed an oil change. This is the closet place to my job. I received a coupon when I visited the nearby Chik Fil A. So proceeded to Goodyear. They are like a franchise because I went online to the general site to see if there were any deals and this location didn’t show up pretty much a separate entity. Go to the front desk, they took my info, key, and coupon. They said they would call me after being finished but of course they didn’t call, my only complaint is the noncall. But so far so good and they surprisingly didn’t try to upsell me. Ill be back that were nice and courteous

Last week I had a really good experience at this automotive shop.
I stopped in on my lunch break one day after a couple co-​workers suggested I get an oil change their since they are near our job. I was told there was a 2 hour wait for an oil change. It was 1 or 2pm and the long wait was very surprising. The man told me that there’s normally not a wait when they first open and how the techs get there at 8am. He suggested I come at that time to avoid the wait if I could.
The next day I arrived around 8. They took my car in immediately and were very helpful the whole time. Even communicating a bolt on a tired being stripped and asking I was ok with them taking the bolt off before removing it to rotate my tires (part of the oil change package I purchased). I was very pleased with the amount of time I had to wait as well as their service.
I noticed that evening my oil light came on and off, plus did it the next day. I took my car back to and let them know what was going on. They looked at my car right away and pointed out that the light was coming on for no reason. That there was a shortage in a fuse (or something like that). I have to admit I was a little upset and frustrated because this light and annoying dinging did not start until they touched my car.
I left a note for the manager. He called me back a couple hours later. When he called he had already talked to all the techs and customer service agents I spoke with from the first visit and that day. In addition to doing some research on my issue. I was very pleased with his research BEFORE speaking with me. He notified me that the fuse was no where near what they touched to do the oil change but he would be happy to replace it for me if I pay for the part. They would cover labor.
Considering the issue was not ‘their’ fault. I was happy to get some type of compensation since it happened after a service there. In addition to the wonderful customer service before and during this issue. When I arrived the next morning they had everything prepared. They just took my keys. About 30 mins later they were done.
From my first visit to the most recent (can not say last because I will be back) they exceeded my expectations in not just auto service but customer service!

I brought my vehicle to this location twice, both times for a basic oil change. The first time I was told that I needed to have my transmission flushed. I didn’t argue and had the service done. The second time I took my car there, I was told that my brake pads were all worn. The front 90%, back 70%. Now I’ve had brake problems with previous cars, so I knew some of the signs (squeaking noise, shaking/​jerking at stops, having to put the brake petal all the way to the floor before it stops) and I haven’t experianced any of them. I told the associate that I would just like to do the oil change. Well, the oil change I paid for was also suppose to include a wheel alignment. However, the wheels weren’t aligned (the car wouldn’t travel in a straight line for a quarter of a mile). I took my vehicle to Just Brakes and Mieneke. They both informed me that while my brake pads showed some use of wearing, they weren’t in dire need of being replaced. They offered to do some maintainence on it, which I will do when I can afford it. I was very disappointed in Goodyear, but that is the last time that they will have me as a customer.

They offered to beat or at least match the tire prices from tirerack. But they did try and oversell me on services I didn’t need.

I will never, ever spend another dime at this Goodyear.
I have lived close to this location for 10 years. I’ve brought two cars in that time to this location. At the beginning, I found their work to be quick, efficient, and fairly priced. In the last 2 – 3 years, their business practices have sunk below unethical.
During more than one visit, they have attempted to get me to buy additional services WHICH THEY HAVE ALREADY PROVIDED for me. For example, once they advised me that I needed new belts. What they failed to realize was that I had already GOTTEN new belts from them a couple of months before. This tells me that they either A) do shoddy work, or B) just come up with reasons to try and bleed people dry.
Today, I visited, and was told that both of my headlights had now gone out. Funny that they were both fine just hours before. One headlight, I might have bought; two is pushing it, even for their way of doing business. Once I left, a little jiggling of my headlight connections, and they were FINE.
A man whom I believe is named «Mark» is the worst at this. His only job function appears to be to make sure that every customer spends as much as possible during their visit. He has also displayed a lack of empathy for a customer’s financial situation; he seems to think that you should be able to afford the hundreds of dollars in repair suggested to you every time you come in.
This was once a good store to come to. Never again will they receive my business, and I will make sure that everybody that I know is aware of my experience. I have read numerous reviews on Unilocal in the past. It was my experience today that motivated me to sign up to write this review. Avoid this establishment, save some money.

I don’t like chain tire stores. Never have. Too much pressure to spend more than you should, too many «we found this» attempts to get you to pay more money. These guys are good at that. I took a car there once to get two tires mounted, I was stupid to take the car to them (I’ve since learned no matter what, I take the wheels off the car and just take them), this car was one I had done a lot of performance work to, so I noticed my hood was opened and asked «My tires aren’t under the hood» to which I got the reply «when we bring a car in, we do a full fluid check and inspect your belts and things». I responded «I didn’t ask for a fluid or belt check, and I don’t like your monkeys opening things they shouldn’t to decide whether or not they should steal it later». The desk guy got quiet, went back and had them close the hood. Assholes.
So then my mom takes my dad’s car there about a year later for a tire repair (I didn’t divulge my issues and they rarely go to any place other than Smyrna Tire) and was told both front wheel bearings were bad, they priced them out with new hubs and she couldn’t get ahold of me, so she agreed to it and paid it. Dammit. I had her go back and get the old ones so I could see them myself, they were still in good shape and did not need replacing, they just wanted to make a buck. Again, shitty service with a scam on the backside. Avoid the chain stores for auto parts/​repair and find a locally owned, one stop place if you don’t want to get raped.