Sears Auto Center

The worst experience. I needed new tires due to lots of traveling and a bubble in my front left tire. The price was good on a new set of times so I decided to go with Sears Automotive. After picking up my car after several hours, my tire pressure light came on in my car (the light had not come on prior to taking my car to sears). They checked the air pressure and concluded I needed two new sensors at $ 50 each, although my light was not on prior to the service they performed. Talking to the rude and condescending manager, Rich further demonstrated that they do not take pride in their work and will cause a malfunction and refuse to repair it. Awful customer service, no wonder Sears is struggling overall.

Work is good, but they need to have an express check out desk. I waited for 30 minutes just to pick up my car!!!

Went in at 5pm unscheduled due to a flat tire. Thankfully they were able to fit me last minute and fix my tire. Staff was helpful and considerate.

This Sears Auto Center is incredibly busy all the time. I used to be frustrated by the waits and inability to get through to them by phone, but I kept coming back because they do have excellent service and reasonable pricing. Plus their guarantees on their work are reassuring.
SO, I figured out how to get around all the drama and I’m going to pass along my learnings! 1) Make an appointment and do it online. 2) If possible, make your appointment for 8am. 3) Wear your running/​walking shoes and clothes, bring a bottle of water and get some exercise while your car’s in the shop — this location is just steps from the Silver Comet Cumberland Connector trail!

The service I received at this location was superior to any other Sears Auto Center I have visited in the past. Being one of those types that gets the oil change at every 3,000 miles religiously, I have found that Sears offers a very reasonable price for my vehicle with quality, conventional Valvoline oil. Timely service is what I have come to expect, and it was surely delivered. The team was well-​informed, and professional. The services I received were an oil change and a courtesy inspection. I have not needed tires but when I do, I will consider coming here to have them done.

One of the worse place to go for tires. My car was ready for more than an hour and they didn’t even let me know when I asked them they said they were busy and forgot to inform me.

I had a new set of tires installed on my car at this Sears Auto Center located outside Cumberland Mall near I-​75 and I-​285. Overall, it was a smooth experience.
There was a specific set of tires I wanted for my car (Bridgestone Turanza). I called around and asked several tire shops if they had these particular tires in stock. None did. They had to be ordered. Price quotes were all over the place. The biggest difference I found between two competitors for a set of 4 new tires was upwards of $ 300. Ridiculous.
The best deal I found was online at Tire Rack. I printed off a bunch of information including tire price and shipping estimate to Atlanta. I took these with me to Sears and showed them to an employee. He looked up the tires on his computer to give me a quote. One thing I like about Sears is the computer displays are in plain sight of the customer, so you can see what the Sears employee is looking at when he gives you a quote.
Sears’ initial quote on these tires was significantly higher than Tire Rack’s quote. However, Sears offered to beat Tire Rack’s price (including shipping) by 5% of the difference. Sold. The 5% difference wasn’t much, but it was better than nothing.
Total time for the tires to arrive and be installed on my car was about a week to 10 days. On the day of installation, I dropped my car off before I went into work and picked it up in the evening after I got off work. My car was ready and waiting in the parking lot with the new set of tires as scheduled.
My only complaint is all 4 of my new tires seemed underinflated. When I drove home, I noticed unusually high rolling resistance and significantly lower gas mileage. I knew something was wrong. The next morning, I went to a gas station to measure and inflate my tires. Each tire only had about 25 PSI of air. I normally inflate my tires to 32 – 35 PSI. When I get my tire pressure checked and adjusted by my mechanic, he inflates my tires to 30+ PSI. I’m not sure why Sears put such little air in my tires, but it’s a good thing I noticed. Low tire pressure can negatively affect safety, fuel economy, and treadwear.
The store seems very busy on weekdays around lunchtime.

Fast check in. nly wait was to pick my car up. The two guys up front were busy with customers. They did a plug on my tire which was only $ 19!!! Hopefully I won’t be back for awhile — but when I do need tires they’re the place for me! o

do not go here! they caused $ 2200 of damage to my car!

Not bad. A last-​minute trip out of town meant I needed a Thule cargo carrier and these guys had the only one in stock in the whole city and just a few dollars more than Amazon. The only bad part of my trip was my standing at the front counter for over five minutes while three employes helped two other customers. Not sure if one person was new or not even a sales person, but someone could have greeted me and let me know they’ll be with me. Other than that, nothing too much to complain about.

I usually come to Sears for oil changes. With my last oil change, they suggested I replace all of my shocks/​struts. So with this oil change I asked for an estimate which after reviewing with other auto places in the area was very high. A few of the places I talked to also said that based on my car’s year and mileage I shouldn’t need to replace all of my shocks/​struts yet. I felt like I was being ripped off at Sears.

I get nothing but great service every time I go to this Auto Center. They never try to sell me anything I don’t need, like some places do. Many of the sales people know me by name. I get my tires here, bal/​rot, I even had my rims put on here. They always do fantastic work.
In regards to some of the reviews below: you people must think you are royalty or something. Come on now, let’s take the «I deserve the royal treatment» ego down a notch.
Tires are reasonably priced for the quality and service, oil change prices have dropped and you get $ 10 off when you go back, sometimes you have to wait awhile to get the job done… well that’s life isn’t it? Chill out.
Wi-​fi in the waiting room is definitely needed but service here is fantastic.

$ 24 to plug a tire, something that all others offer for free? No wi-​fi in the waiting room? Tires more expensive than everywhere else? This is why you’re not relevant anymore, Sears.

Came to this location because it is close to home. After first calling and then going in, I quickly got an unprofessional vibe from the staff based mostly on their grammar but also the appearance of some. I had to wait in line when I got there. One positive is that any workers who saw me standing did acknowledge me and say they’d be with me shorty. There was a woman in front of me trying to by tires and she had a lot of questions and was very hesitant and slow in her decision making. I respect first come first serve but the staff member helping her could have tried to serve others (or at least answer questions) while the tire purchasing customer made phone calls, etc. Instead all her focus was on this one customer only while the line grew longer. After waiting about 15 minutes with out being helped, I heard someone a few feet behind me saying «ok ma’am» 5 times in a row. I assumed it was someone on the phone until I felt someone hit my purse. It actually was a staff member who was at a desk behind me that I was unaware of was there. Instead of coming into my line of vision or saying something like «I can help who’s next over here» he felt that just saying ma’am over and over and then hitting my purse was sufficient enough. His excuse for his unprofessional means of getting my attention was «well I didn’t know your name». I was told that it would be at least a 3 hour wait for an oil change. I don’t mind waiting my turn, but to have that long of a wait for a simple task seemed a bit long especially considering I was there in the middle of a work day.

Will never go back here again — dropped off car for oil change and waited 10min for someone to help me, figured it was a one-​time thing. Pickup went about the same way. Left and noticed that my dash sticker was never changed & my ‘engine oil required’ light was still on. Appears the oil was never changed for the $ 58 price. Only reason I even went back here was b/​c I didn’t think the oil was changed. they said it was, but I have my doubts they didn’t just change it for real the 2^nd time I dropped it off. At this dropoff I waited 15min in the lobby and I was the FIRST in a line of 6 people. Me and the lady behind me thought we were being filmed as a joke. There were 3 employees who kept making call-​outs to update customers on their cars, while we all stood there. I learned a long time ago in customer service you help the customers who took the time to come in first. This place needs better management and more staffing during the busy lunch hours. I will NEVER go here again and would tell everyone who considers it the same. Go somewhere else where they actually want to help you and care about your business.

I’ve been there to buy oil in the past & was treated like an idiot — the clerk repeatedly asked me if I was sure I was buying the correct kind, pretty sure it was just because I’m female.
Called today to see about getting tires. I specifically asked for what they had IN STOCK TODAY that would fit my car. After placing me on hold for 8.5 minutes, someone finally came back & gave me a list of tires. After deciding on the tire & asking for the total price he said that the tires for my car were all «spoken for» and he only had 1 tire avaialbe. Waste of 15+ minutes.

I hate getting oil changes, my go-​to place is in peachtree city and I never drive down there anymore.
I was going to cumberland and thought of this place as convenient. i got there and the $ 30.00 price tag for my oil change was re-​damn-​diculous!!! i never have a problem voicing my opinions on things and it sometimes can come off a little… rude. but the guy who was working with me was very nice and informative and understanding. He said someone had just come in with a coupon they got off the sears website, he then told me of a nearby place to obtain one.
Unfortunately, i couldn’t find the coupon and he still took the price down. talk about customer service. he was amazing! i like how they also do a lot of check-​ups on your car when you get the oil change.
pricey…yes. but i guess you are paying for the sears name and the great customer service you receive while you are there.

I came into this Sears Auto Center a few weeks ago to get a couple new tires and had a great experience. It was a quick, friendly, and painless process. The guy that helped me was great and didn’t spend time trying to convince me to spend more money. I have been to so many places where I get treated like I am a moron and know nothing about cars and regular maintenance. My instinct tells me it has something to do with being a woman but who knows, maybe I just seem clueless. The point is that feeling was totally absent when I visited Sears and never once felt like they were being condescending. In my book, that alone is worth a star and a half.

Fool me once shame on you, fool me twice and you lose a hubcap!
I strongly suggest you take you car anywhere but here… don’t let the convenience fool you ladies and gents, it ain’t worth it!
My first bad experience revolved around a missing oil cap and all the oil I’d just paid for being drained into my band new garage. (one tow and one day later I was back driving). Like an idiot I said, «let’s give them another shot»… now one slightly successful alignment has rendered me hubcapless and cranky. The jury is still out on whether they are going to give me a new set, but here’s hoping! And don’t worry kids, I’ll put them on myself.

The guys at this Sears auto center recently left a great impression on me.
I pulled out of my nearby office building for lunch and realized at about the time that I got to Cumberland Mall that I had a flat tire. I was so relieved so see this auto center in the parking lot behind Sears! I talked to them about the flat – they were a great help. While I had the car in I asked them to take a look at my brakes, which were sounding bad, and this is where they impressed me.
As terrible as my brakes sounded, they could’ve told me that I need all new brakes and I would’ve believed them. Instead, they let me know that I simply needed resurfacing, which is so much less expensive. I’ve had no problems since then!
As someone who isn’t familar with cars I’m always a little worried that a shop is going to take advantage of my lack of knowledge. I feel confident that these guys treated me fairly, and I’ll go back there again in a heartbeat.