Ellen’s Futons

doesn’t exist anymore. Doesn’t exist anymore. It’s closed. Finito. Unilocal says this is too short, so I’ll repeat it. It’s closed.

I recently visited 6 furniture stores in the area. This one was small, but had some good quality for very reasonable prices. The guy that greeted me was also very nice. If I needed a futon, bed, or small couch this is where I’d go.

OMG!!! What a nice experience!!! Sherri, helped me a lot and make sure I was buying the right thing for me. 10 out 10 here!!! And BTW was less expensive than other places!!!

Wow what great customer service! My futon frame broke in a move across the country. I didn’t have the money to buy a whole new frame so I called Ellen’s to see if they could give me advice. Barbra answered the phone and was very nice, helpful and kind. She put me in touch with their delivery and warehouse team (GroundNear) and they came out the very next day with new parts! They put my futon back together for a fraction of the cost of buying a new one, and saved me the hassle of disposing of the broken parts because they took that with them! Talk about customer service! I didn’t even buy the futon from them to begin with! If I or a friend of mine is in the market for a futon, I will not go anywhere else. Thank you so much!

Ms. Barbara took care of me, nice lady who took her time helped me pick out the best size and color for my taste. They did not have the finish I initially wanted but I found a nice compromise. Reason I went here was because I wanted to avoid the drama of dealing with the big chain furniture stores. This small, quiet shop did the trick.

Several years ago, I bought my first futon from Ellen’s Futons in Arlington. It was a great experience: friendly staff, excellent service, and reasonable prices. So last month, I returned to buy another futon. «Jay» was the sales person on duty, and he is excellent: very friendly; very well informed and experienced with a variety of futons – he knows his stuff, and he provides sincere, excellent customer service.
After I got the futon box home, I discovered damaged parts inside, and that started what I thought was going to end up being a very frustrating, BAD experience involving multiple trips to the store to obtain an undamaged futon frame, etc.
But I was wrong – I’ve ended up a very satisfied customer. To make a long story short, after I called in frustration to report damaged parts in 2 different futon frames, the owner «Sean» got involved and made the exchange and assembly process easy and very satisfying. He was sincerely very apologetic for my inconvenience and trouble and provided free delivery and assembly of an undamaged futon frame. In the end I was very satisfied with his, and Jay’s, efforts to make up for my troubles.
So I highly recommend Ellen’s. Based on my experience, I’m confident that in the event you should encounter any problems, Jay and the owner, Sean, will be very responsive in correcting problems and doing their utmost to make you a satisfied customer. Additionally, my experience is that their prices are competitive with legit online prices, and their customer service is great.
Oh, the futon frame I bought was Innovation USA’s «Copenhagen» mod-​looking steel frame.

I needed a futon — and I needed one in three days and a friend recommended this place. She’d bought something there a few months ago and had a good experience. As did I! Jay was awesome. He was really knowledgeable (I needed a more compact futon) and wanted a futon that didn’t look like a futon and he steered me in the right direction. They are conveniently located and parking wasn’t a problem. And Jay really went above and beyond what he had to do to help me — for which I am very appreciative.

Went to get a futon cover. I liked their prices, options, and friendly and helpful staff member. There was also garage parking.

Jay was the greatest sales person. Very relaxed and knowledgeable about all the futons and which ones people preferred —even his wife and himself. I had a very enjoyable shopping experience in his store. No pressure and very easy delivery — -the mattress I chose was in a very small box and once opened it became the most comfortable mattress. i encourage a visit to this store just to lay around and talk to Jay!

We bought a futon here 3.5 years ago for our guest room, and when the mattress had gotten lumpy and lopsided after almost 3 years, we got a new mattress here for the same frame. The prices are reasonable, they have a decent selection, and the frame hasn’t broken or anything. It would be nice if the mattress hadn’t had to be replaced so soon with so little wear, but hey, it’s a futon. Can’t expect miracles.

We were looking for a queen size futon frame for under $ 300 and they had quite a few options including the style and color of wood to choose from. They also had many options with the futon itself. The futon sofa looks great and luxurious!
I would definitely recommend them.

Pricier than Costco but much better quality. Great service, ask for Jay.

this review is just for the futon (not the furniture/​frame).
they have like 10 different types, and the showroom models are flagged with the numbers so you can compare. my friend selected the #3, which is 10″ thick cotton and foam… this futon is EVIL. once you lay down you can’t get up. it is incredibly comfortable, i like it better than any hotel bed i’ve ever experienced.
bonus: it smelled good once the futon came out of the plastic bag. last time i got a futon was from fell’s point futons in baltimore, and the thing smelled like mildew for a couple months. no odor problem with ellen’s though.

Very pleased with our futon. Nick helped us decide on the type we needed and walked us through the sale even calling another store when he was out of the color we decided on. If we ever need another futon we will be going back.

A wide selection of futons and convertible sofas to choose from. Check out the very sleek euro Innovation convertibles. Very helpful, well informed staff and they are very accommodating. I would have given them five stars, but I needed the sofa delivered on a particular day and because there was a delay in shipping from the distributor I got the sofa almost a week after I expected it. It all worked out and I am very happy with my sofa.