Extra Space Storage

Moved into an apartment just down the street and needed a small storage unit. I couldn’t have had an easier experience from start to finish! Booked my unit online and then came in to the front desk where the rep was so incredibly nice and was even able to find a discount to apply. I love that there’s the two drive-​in loading docks — makes it really easy. I’m also set up for auto payments, so I don’t have to worry about missing a payment. Super easy and convenient!

The folks working there are extremely friendly and efficient. The facilities are great and moving in/​out was easy. This place was much cleaner than most other storage facilities I have seen, and had much better access. Overall, renting a storage space there was a very pleasant experience.

Very helpful and friendly staff. Easy access from alley for loading dock. No worries about blocking a street while backing up to loading ramps. Clean facility and excellent spaces. Web discount provided a great value and location provides easy access.

Came in this weekend to rent a unit. Did not take very long to go through the process. The online rate is great, and the staff was very friendly and helpful. The entry code process to enter the facility and to go up the elevators gives me peace of mind when it comes to the safety of my belongings. I would definitely recommend this location to others.

Carmen the manager and Badu were awesome! Excellent customer service and great facility!

I didn’t like get finger-​printed to rent a storage unit. I liked the initial rate, but it only lasted for several month (4? 6?), and then went up. My experience w/​this location over many yrs is that they regularly raise rental rates above what they are getting from new renters. It seems to me you should treat your long and good customers at least as good as your new and fleeting ones. The facility itself is quite good. My interaction w/​the management there has made me feel like I am dealing w/​the government, as opposed to a vendor that valued my business.

Worst storage facility I’ve ever encountered. Whoever hired the help needs to fire the help. Lakeisha M. was extremely rude to me at this facility. I will not tolerate that sort of blatant disregard and disrespect she treated me with.
I called the national 1 – 800 number and also the local facility. They both withhold information until they have your money and then drop a fingerprint card in front of you and ask for your fingerprints. If you question why they need fingerprints they flat out lie to you. They go so far as to suggest you have something to hide if you don’t want to be fingerprinted. When asked if all storage facilities require fingerprinting they lie again. No other facility known to me requires a finger print.
YOU DON’T WANT THESE PEOPLE ACCESSING YOUR DRIVER’S LICENSE, CREDIT CARDS, OR ANY OTHER CONFIDENTIAL INFORMATION.
DO NOT RENT HERE!!!
In response to Julie S.‘s comment from Extra Space Storage:
The fact that your company fingerprints tenants was not brought to my attention until I had already physically driven to the location to view the unit before renting. Thanks for kindly omitting that important detail until after I went out of my way and wasted part of my day driving there. There was plenty of opportunity for me to be made aware of this policy, such as when I asked the 1 – 800 operator over the phone what kind of information was required and what I needed to bring with me. It could have also been brought to my attention when I called your location and asked the same questions. It could have been brought to my attention before I went up the elevator to view the unit.
Your employee is the antithesis of customer service. Please don’t spout your corporate slogans like I’m going to now be convinced that you really believe that crap. I will never forget the «customer service» experience I had, no matter what you tell me. I’ll tell everyone who will listen not to use your facilities until you stop this ridiculous and imposing practice of fingerprinting or continue to hire people like her.
Also, please tell me, how does having my fingerprint on file make your storage units a safer and more secure place to do business? Do you think a criminal is going to stop by the counter, hand over his ID, and give you his fingerprint before tailgating into your facilities to rob a unit? It might sound like an extra safety precaution to the unthinking public and a way to distinguish you amongst your competition, but tell me how exactly does it make the units safer for ME? It doesn’t, it invades my privacy and loses you another customer.

This place is clean, and has good hours. Their customer service people are nice. But some things that drove me to the WALL.
When there are other people loading their junk into this facility, they take up ALL the space in the loading area to the elevators, ALL the flatbeds, and you’ll have to wait HOURS before they’re free. «First come, first served» they say, but uh, shouldn’t there be a limit to how much of their resources they’re using? Anyway, I didn’t even have that much stuff, should have only taken me 30 minutes, but had to wait 2 hours before I could finally get my things into storage. That just kinda pissed me off.

I was impressed with the cleanliness and accessibility of this facility.
I had a short notice deployment to Afghanistan and needed to pack up and store everything in my apartment for a year. I was able to set up an auto payment plan through my bank, so payments were not an issue. If management needed to reach me, they did so via email. I was able to authorize specific friends access to the unit to retrieve items I might need while I was gone.
Because it is inside the beltway, it was a little pricier, but convenience was worth a couple of dollars more per month. Mostly, I liked that it was clean and in a pretty safe area (not out in the booneys or in some warehouse area).

Since no one else had reviewed this place yet, I thought I would give some props to these guys for giving me a great place to stash my junk for the month between the end of college and my move here. Judging from the demographics around here, I imagine that this is a pretty common story… finish school, take some time off, and then set up shop and start work. If you’re like me, i.e. you are from Florida, you went to school up north, and you’re family doesn’t own a moving truck, then you are going to need some storage for all that junk you’ve accumulated over the years! This place came through quite well. I mean, it’s not a complicated endeavor. It’s a storage place. To get four stars they basically have to not have any break-​ins or massive fires while your stuff is in there, and you have to have access when you need it. They came through on this. One star off because the loading area gets crowded, and the day I was moving into my new place some guy just blocked the loading dock with a truck he wasn’t using for the majority of the day, meaning that I had to drag some very large objects around the side of the building to my car. But other than that one minor gripe, they do a nice job. And can’t beat the location.