Ethan Allen

Their sales people are very nice and professional, and they offer helpful design advice that’s quite impressive. It’s also refreshing how they have their store set up like an interior design studio, with an area to peruse fabric and wood samples. This particular showroom is just beautiful. Very happy that Ethan Allen offers this type of nice traditional furniture, and makes it such a pleasant professional experience.

I love their furniture sooooo much. I wish I could afford to purchase for all my house. When I settle down somewhere, I’d like to start purchasing more.
Shop
Clean. Cool. Not big.
Staff
Nice.
Clearance
There are some.
I bought 2 rugs in VA beachEthan Allen. Really good prices. I delivered them by myself. I’ve been using them longer than 2 years. Still in a good condition.
Parking lot
Street parking

For what you pay at this place, you expect accomodating customer service. I purchased a pull out loveseat from this location less than three years ago and recently inquired about a slipcover. After waiting on hold for quite some time and being shifted from one person to another, I was rushed off the phone and told that the loveseat model is no longer being produced so I was not able to get a slipcover. A custom furniture place? Really? How could a slipcover not be made? After spending nearly $ 3,000 on this thing I would expect much more.
I will never shop Ethan Allen again.

If you want expensive products and inferior customer service, this is the place to be. Of course, my experience is based on my interactions with the customer service person who was up when we walked in. I can’t mention her directly because that would be slanderous. Suffice it to say we spent $ 10,000 on furniture and got $ 10.00 worth of customer service. By the time we realized the customer service was so poor we were at the point of no return. Still waiting on furniture and waiting on the design person to followup. We were given unrealistic expectations about when the furniture would arrive, basically lied to to get us to place the order. I will never use their design service again, but might buy something off the floor after this bad experience settles and I can bear to walk in the door again. I would go to Crate and Barrel where they have great furniture and spectacular staff, who can help you with design, too! Wish I’d known. Not sure they go to the house, but they can design extremely well from photos and drawings, this I now know. Apparently, it all depends on the person you get and we got a less than acceptable person. Crate and Barrel followed up on some relatively small purchases that we made to find out if we were satisfied and how did the delivery go, etc. Not one followup call from anyone at Ethan Allen except to say we owed them more money before an accessory could be delivered. Yes, I am resentful. Spending that much money should have been a happier experience.

STRENGTHS: We LOVE the chairs we ordered and can’t wait for them to be delivered. Very sleek, modern look. Great fabric options and colors to fit your style.
CHALLENGES: On our first visit, we were ignored by two design consultants who tended to help customers who were a bit older than we. (We’re in our 30s.) We waited patiently until everyone had been served (we were there on a Sunday when the store opened) and finally received assistance from the manager. We had already decided on our purchase and just needed to select fabric. The associate was very busy so we scheduled an appointment to come back the following week — March 26, 2011. When we arrived at the time she suggested, she was with another couple and told us she would be right with us. As you can imagine, we mostly worked with a lovely assistant because Susan was definitely busy with a more expensive order. She was very nice when she was helping us, but we were disappointed with the lack of service — especially since we had scheduled per her calendar. We were told we would have a fabric swatch the following week, and after three calls to the store, it just arrived yesterday — June 9, 2011! The chairs that were to arrive the second week of May are still not here today.
OVERALL: My family has had wonderful experiences with other Ethan Allen locations, so we were overall disappointed that we, too, couldn’t speak highly of the customer service. The two stars are for the product. The other 3 stars would have been earned if our design consultant gave us the time she provided to other clients, and if we didn’t have to call the store on a weekly basis to check-​up on our order.

After spending hundreds of dollars on advice from a highly-​recommended interior designer, we still just weren’t comfortable with the recommendations. So we went to Ethan Allen in Clarendon.
Their designer Susan Dorsey was excellent. She spent time with us, visited our home, and gave us great advice without any pressure. We felt very comfortable working with her, and bought a number of excellent Ethan Allen pieces to complete our home. We love them all. In some cases where Ethan Allen’s catalog didn’t have the right item to fill a need, she was the first to admit it.
I highly recommend giving Ethan Allen a chance before spinning your wheels with an independent by-​the-​hour designer.

I had a great in-​store experience with the sales person. She was helpful, knowledgable and friendly. They did not have the item I wanted on the floor (I found it on the web and went to the store hoping to see it), so when it finally arrives, I really hope I’m not disappointed.
Ethan Allen as with most furniture stores does not carry inventory here but in a warehouse in PA. They deliver to your area only every couple of weeks, which as you might imagine, adds a couple of weeks to your order. That is frustrating.

I bought my living room furniture and dining chairs at Ethan Allen during the past year. The furniture is beautiful and awesome quality. I expect to last, and be beautiful, my whole lifetime.
The experience is great too. A designer (Antoinette) came out to my house twice and spent over an hour each time. I have zero artistic design ability, but she designed a gorgeous living room that nailed my taste — furniture, fabrics, curtains, and bookcases. She even told me how to accessorize the room using inexpensive sources. I haven’t worked with the other designers there, but I highly recommend Antoinette.
Customer service is also great. One of my chairs was missing one screw out of four that held the seat cushion on. I asked them to mail me the screw, planning to screw it on myself. But they sent a tech to my house, free, and he installed the screw and also checked and tightened the other five chairs. Wow!
I live in an old modest townhouse on Columbia Pike, not a brand-​new penthouse in Clarendon, and I gave them a pretty small budget to work with. But I was treated as just a valuable customer as any other.
And, to clinch the deal, Ethan Allen’s prices are no higher than Crate and Barrel or Pottery Barn, and I don’t think the latter two will come to your house and create a design for you for free. So definitely check them out.

We shopped at Ethan Allen in our quest to get some new furniture for our new pad.
Like the selection even though the store is in the heart of Clarendon. The staff was very good — not pushy like sales people at other local furniture stores!
We had a good shopping experience here!