Airtran Airlines

I traveled from LAX to Ronald Reagan Airport this past Tuesday. The day before I called the airline and informed them that I’m traveling for a few months and have three bags. I explained to customer service representative that I’m not sure if third luggage will fit as a carry on.
The representative explained at the check in they will let me know.
On my travel day, I went to check my three bags and was informed that the first bag will be $ 25, second $ 35 and third was $ 150 (because it wasn’t a carry on). I almost had a heart attack when I heard that.
I paid the fee and went to customer service center at LAX and was instructed how the airline was taking advantage of consumers and that their fee was gouging the consumer and that the fee was not cool. The customer service representative said there was nothing they could do.
Again, I called the customer service department two days later and was told the same thing. What chaps my skin is that an individual is committed and can’t leave their luggage so the airline has you by the throat.
American Airline, you are so disappointing!!!

Worse airline award. Always late. Poor equipment. I almost forgot why I stopped flying. It’s a reminder to stop booking flights with them.

I’m not someone who generally reviews things but this flight attendant’s rude, callous, arrogant attitude had to be documented! Her name is Leslie and she is an African American woman in case you would like to address this with her directly, AirTran! Most people know how bad the service is on Southwest but now that they have bought AirTran we can expect the same crappy service on those flights as well. I got on the plane coughing and choking so I asked for a bottle of water. Her response was ‘we don’t have bottled water’ so I asked for a cup. Her response (in an urban vernacular) was ‘that ain’t gonna happen.’ Another attendant then told me they had cans of water and she got one out and gave it to me. The rude attendant looked at me and said ‘you’re lucky she’s so nice because I was about to tell you hell no.’ Great job on the customer service AirTran! I guess you haven’t seen the YouTube video ‘United Breaks Guitars!’ Keep an eye out for a new video coming soon to YouTube called Southwest AirATran Lets You Choke!’ I’m sure it will be a huge hit!!!

Never had motion sickness before and got it for the first time on my flight. The seats are to small. There was only one polite and considerate flight attendant. I traveled with two of my aunts and you could just tell our luggages were thrown around, there was parts of our luggage falling off when we picked it up. And I took two connecting flights back & fourth. I am not using this airline anymore I rather pay anything instead of taking this airline.

Pretty good airline to fly, staff is usually nice and helpful. DCA team did a good job

People with disabilities are given different information about pre-​loading on different flights. Desk agents are rude. My seat had a broken armrest. My GF has CP and walking is difficult, especially in places where tripping is easy and other passengers are in a hurry to get on and off, but they didn’t want to let her pre-​load because she wasn’t in a wheelchair. This airline needs to go out of business.

Let’s be honest… we fly Airtran because it’s cheap, not because it’s a good airline.
I really can’t complain about the price or the fact that they fly into Reagan, which is super covenient for me. But the flying experience kind of sucks.
From the dirty planes to the so-​so flight attendants to the check-​in service, it’s all «meh.» I seem to always be placed in the very back row with non-​reclining seats and no window right against the loud air conditioner. Granted, I’m pretty easy going with no kids or disabilities, etc. so why not put me there instead of someone who needs a more comfortable seat. Okay. But… every time? Gah! Supposedly you can select your seat, but they do it for you sometimes at check-​in, and they always put me there. No, I’m not late. Crazy early always and efficient in fact. Who knows. On my trip from Atlanta, the flight attendant decided I didn’t exist and didn’t serve me back there.
Checking in at Reagan today, the area was a mess. They tell you to do it yourself on the touch screens, but if you want to do that you still need a physical person to take your luggage. While I waited to pay for my luggage and hand it over, the Airtran people kept directing me to the touch screens like I was some idiot standing there. Um… I already did that! Hello! I probably stood there idly for 10 minutes while the seven people behind the counter listened to blasting Jay-​Z music and counted money… slowwwwly…
Overall, the price makes the crappy experience worth it for me. I think. But once I have money to travel on some other, nicer, more professional airline Lord knows I will drop Airtran in a hot second!

Plane had mechanical issues, 5 hour delay, air conditioning in aircraft was freezing — very uncomfortable flight :(

Without giving any specifics, I want to recognize an AirTran ticketing agent, Sam Wardwell, for her amazing and excellent customer service. She helped me and my mom travel smoothly with my twin infants, which was a true blessing. Thank you, Sam!

Awful experience. Will never fly Airtran again. We got to our gate in DC and as we approached the gate, they closed it on us. They said we (family of 4) were late and ‘too bad’. Our flight was to depart at 6am. Because of slow security lines, it made us crunched for time; we got to our gate at 5:55am. Then they overbooked everything for the weekend, so we couldn’t get standby to get home. We ended up driving home.

I have travelled all over the world with my husband and three children, and I have NEVER had such a horrible experience with airline staff. Roshana (an Air Tran) staff member was rude, disrespectful, and unprofessional. And no one at the Air Tran gate would help us. As we were boarding the plane, Roshana rudely handed my husband back our passports and boarding passes and said «every person has to hold their own boarding pass and passport.» She refused to allow us to board the plane until each child handed her a boarding pass and passport — really? We were traveling with a 4, 7 and year old. When I explained that we don’t allow our small children to hold their passports and boarding passes — at which point she said «other children do it so you should make yours do it as well.» Can you imagine the insolence of the Air Tran staff? To give me parenting advice? She proceeded to raise her voice and push our hand luggage aside so we couldn’t board the plane. She scared our small children and it took a long time before another staff person came in to intervene. I understand that Air Tran is a cheap airline BUT they can certainly screen their staff and train them appropriately. She spoke to me rudely and using unprofessional language. That is unacceptable. I will NEVER fly this airline again. I will tell everyone I know to never fly this airline. Even cheap airlines can hire respectful staff.
When I asked Roshana her name, she them LOUDLY spelled it out for me while she pushed aside all of our hang luggage and told my children to move. Roshana at BWI should be fired and never allowed to work with people. She clearly has power issues and felt the need to speak rudely to my, my husband and even MY young children — who are are great travelers and well behaved.
Yes, airlines like AirTran offer discounted prices and need to keep costs down but professionalism and respect should not be compromised.

No blankets. Freezing cold. Raggedy pretzels… Need I say more…