Southwest Airlines

Southwest at the best of the best after flying in many times my bags of always arrives on time the luggage comes out promptly you get mini free things with them including baggage refreshments that you don’t get on other airlines the staff is always pleasant

Man, it is amazing how the LCC on par with a greyhound bus does a five fold better job and provides a better flying experience than the legacy carriers who charge me two to three times more to fly.
Putting aside some of the more low-​brow customers I have had the displeasure of flying with, (aka, people on the phones discussing drug deals and and the gang-​involved beating were especially pleasant) the staff have been top notch. Service has been what I expect from the legacies, and the fact I don’t have to worry as much about surely FA and cabin crew are also nice.
While some people don’t like the cattle call boarding process; it does seem genuinely more efficient than what ever goofy butt-​plug versions that AA an UA employee. I don’t check bags so the no baggage fees make no impact on me, but it’s still a nice gesture.
Yeah, the pax may be a little below blue collar for my tastes at times, but I’ll take it over some of the freaking self-​entitled blowhards on the legacy carriers. On second thought, most all other pax suck ass. If I had my way, I’d just buy a BBJ and have the entire plane to myself.
now only if I could freaking win the lottery.

Easy to find terminal, can check in at curb or inside. Lots of baggage checkin and self check in kiosks. Round gate area shares space with Frontier. Employees nice and helpful. Some desk areas as well as electric outlets. Could use more in seating area.

Let’s face it, flying sucks! Southwest really does its best to make your flying experience as best as it can. — all who work with SW have great attitudes and senses of humor. When possible I always fly Southwest!!!

Southwest itself is not getting this sub-​par rating, it’s the concourse in the airport. The airport is easy to navigate and gets you through security fairly quickly. Unfortunately, the southwest concourse is small and crowded. There were not enough seats for everyone (or even mostly everyone) and many people in my area were sitting on the floor until their flight was called. I would love to see some renovation on this part of the airport to give travelers a bit more space!

I had an absolute nightmare of an experience with Southwest this last weekend. I have been flying Southwest loyally for over 10 years and I have never had a bad thing to say about them until this trip.
My fiancée and I have been planning this trip to Washington DC (10/​23/​2015 — 10/​27/​2015) for almost a year — she was to run the Marine Corps Marathon on 10/​25/​2015.
When I landed on Friday night at 8:40pm at DCA, Jasmine with Baggage Service told me that my baggage had somehow ended up in STL instead. She mentioned that it was going to be on flight 3955 on 10/​24/​2015, which was to arrive at DCA at 11:40am, which would then be delivered to the AirBNB I was staying at. Given that my entire Saturday was planned to be spent touring Washington, DC, this was a less than ideal situation, but I was willing to deal with this given that I have had a good experience with Southwest in the past.
The next morning while I was on a tour of the US Capitol (still in my pajamas from the day before, as I had no clothes, and Jasmine mentioned there were no reimbursements available unless my luggage was lost for 24 hours), I receive a call from Southwest Bags department notifying me that although flight #3955 had touched down as expected by 11:40AM, my luggage was nowhere to be found. I’m obviously frustrated at this point, and ask when they’ll be able to give me an update on my luggage whereabouts — this is a complete mystery to them and can’t give me an ETA.
By 2PM, I am calling Southwest every hour asking for an update, as there are two issues here —
1) My fiancée’s marathon gear (top, jacket) are all in the luggage
2) I am STILL in my pajamas from the day before for nearly 36 hours at this point.
I call corporate to complain, and they tell me I can purchase the clothing I need and marathon gear in the scenario they aren’t able to get our luggage in time for the marathon. All in all, the marathon items and clothing from Macy’s costed $ 375.
Finally, after I called Southwest AGAIN at 6 PM at dinner time (rather than them ever calling me), here’s the kicker — they actually have the luggage in front of them this whole time, and don’t know how long they have had it! I hope you can imagine how frustrated I am at this time with Southwest. I receive my luggage finally Saturday at 11 PM.
After ALL of this, the office at DCA was only willing to reimburse me $ 100/​person, or $ 200 of the $ 374 spent on essential items that were critical without our luggage. I genuinely feel this is unacceptable given the nightmare you put me through on my vacation, especially when Southwest confirms I can buy what my fiancée and I need to 1) not be dressed like hobos while touring the Capitol, 2) ensure she can actually run the Marine Corps Marathon, albeit in less than ideal, non broken-​in shoes and clothing.
Really sad experience and hope no one else has to go through this.

Southwest agent at gate 5. Customer service reps should have pleasant disposition not an air of indifference. Wrong profession if you can’t greet your customers with a smile. Go work behind the scenes away from the public eye.

Really very pleasantly surprised at how well organized and helpful the employees of Southwest were at both airports. The check in process is easy even though there are no assigned seats. You get an assigned letter and number for boarding. Each group is then boarded in an orderly, quick manner and you choose your seat upon entering the plane. There is plenty of space in the overhead bin area and although there isn’t a ton of space in between seats I had plenty of room to put a small bag under the seat in front of me. The seats are fairly proportioned. Could I have used a touch more room? Sure, but fortunately, there was no one in the middle seat on either of my flights. So this made my experience very nice. Flight attendants were efficient, pleasant and helpful. The pilots communicated with us in a timely way on both trips and even got us into each city 10 – 20 minutes earlier than expected. I would highly recommend flying Southwest again. You won’t be disappointed!

Southwest is Southwest which means it’s better than the rest. No change fees, no bag fees, reasonable last minute fares. What isn’t so awesome about Southwest at Reagan is Reagan itself. They fly out of the A terminal which is the terminal that time forgot. Granted, they’ve started putting in better vendors and food options, but the terminal is extremely overcrowded. There isn’t enough seating, power outlets are at a premium, and the flood of people trying to get into and out of the terminal is an absolute mess. So, Southwest, get yourself out of this terminal any way you cam.

SWA is my «Go to» airline in/​out of DCA!
Why? Great selection of flights, reasonable prices, friendly staff and easy check-​in.
I «heart» SWA!

Southwest is usually my top choice for personal travel simply because of the overall value, I mean two free checked bags alone make it anywhere from $ 40 – 120 cheaper than the alternatives. Southwest also runs multiple specials during the year that allow even cheaper flights starting at just $ 59.
One thing that is a slight pain however is their check in process, which is not open until 24 hours prior to your flight. Now you can pay an additional $ 10 for early bird check in or you can just do it whenever, which can result in a poor seat choice. I usually avoid the early bird check in and just set a reminder the day before the flight to check in and so far it has worked out to my advantage.
Overall my experience with Southwest at Ronald Reagan Washington National Airport was as expected, with no problems. While Southwest isn’t the most glamorous way to fly, it is a bargain at times and the service is just as friendly if not friendlier than some of the competing airlines.

They need better signage. It’s extremely hard to find where to check in. Would be great to have a bag drop actually near the train

Giving this airline even 1 star is too much credit. Worst airline ever! Do not fly this airline! Delayed or cancelled flights or they will lose their luggage! Don’t waste your time! Get JetBlue and save yourself the headache!

Great airline. The two free checked bags are very helpful when you are a heavy traveler. The terminal is however the oldest in the airport, and the check in counter is counter intuitive due to it being right next to baggage claim.

Flew this airline back to lax. It’s been sometime since I’ve flown southwest. I don’t remember seating being open and it’s first board first pick. It’s an odd concept. For whatever reason, I was in the last group to board so of course I got stuck in the middle seat. Fortunately, I had a connection in Houston and I was able to move into an aisle seat. The gate where southwest is located is pretty drab but I did see a number of outlets available.

Great service from DC to MKE. Flight attendants were quick to get us boarded and we took off on time and landed early. I slept most of the flight and the reason I give them 5 stars is because there were only 30 people on our flight and they could’ve canceled it due to low volume and they didn’t.

It’s taken me a little while to get on board with southwest, literally and metaphysically. But I am on board now. If they happen to be going where you need to go, and you can get your tickets a few weeks in advance before prices go way up, it’s definitely the way to go. It’s generally among the least expensive, but more than that it’s actually good service, hassle-​free, and just easy in many ways completely foreign to other domestic airlines.
As for DC and southwest specifically, it’s huge that southwest now flies to DCA, terminal A for the record, which is by far the most convenient airport in the area. It’s a quick drive or metro ride from DC and surrounding areas. Theres a bus from terminal A to the metro, or a very long walk. The metro is a few stops from rosslyn, which is a hub to change to a few other train lines, so it seems like you can get to most places pretty easily. The southwest terminal is small, so I’ve found that bags come out quickly, and security hasn’t taken too long to get through when I’ve departed from Reagan.

I love southwest airlines. They are the best. Their employees have great attitudes. The airline is always clean and for the most part, on time. They have a great seating system with their A-​C number system. The tickets are usually reasonable priced. NOW they fly direct from DCA to Chicago which is AMAZING. I was hoping this would happen in my lifetime because as of last June 2014 they were not but in the last six months they have. This has made me a happy camper.
They always offer complimentary drinks (non-​Alcoholic). They have a great rewards program that gives you coupons for free alcoholic drinks. They give free pretzels or peanuts (not a big deal but still appreciated). They fly almost everywhere in the United States of America which is also great.
The DCA SWA is great because their terminal is separate from the rest so it is very intimate. The lines at security in the SWAirline terminal is never too long. You cannot go wrong with southwest!

Ugh! I know i praised southwest on my last review with 5stars… But not this time.
The trip to DC the staff were great but the trip back to SD they’re rude.
After reading a few touching stories from their Southwest magazine on how FA’s go above on beyond I thought they would have done the same for me.
FALSE!
My trip back to SD had a stop in Austin. When Pax got off my friends and I moved closer to the front. I thought I had grabbed everything but I didn’t :(and realized I forgot my bag of souvenirs in the back row where I last sat.
After an hour of realizing it I asked the FAs if they if seen a souvenir bag before pax from Austin boarded. «nope and besides we throw everything in the trash that is left behind, we don’t look in it we just trash it» –Male blonde wanna be Ken doll FA
That’s not the answer I was looking for they should have been kind enough to ask the Pax that are now seated on the seat I was sitting if they seen a bag, that’s all.
They didn’t care. I asked myself. Unfortunately it’s long gone :(or unless the PAX currently sitting at that seat snuck it in their bag.
Also, during beverage rounds… Ken Doll asked if I wanted a drink. I said «yes, water, Bloody Mary and a bud light please, unless u have a michelada I’ll take that» He looks at me all weird and says «I don’t even know what you’re talking about» I repeat myself. He says «so you want three drinks?» I’m like «yes» foo I’m paying for it sh*t!
So FU rude FA’s on Flight 409 from DC to Austin To SD on March 8^th.

Usually one of my favorite airlines (I mean you can’t beat no change fees and bags fly free) but this trip home was complicated to say the least. My flight was from Vegas to DCA with a layover in Dallas. I arrived in DCA on schedule and my bag was nowhere to be found. After seeing a stream of other bags but not mine, I went to the baggage office to uh… politely inquire as to its status. The woman was nice but kinda spacey and didn’t seem to have any answers other than it might be here tonight or tomorrow.
I finally get my bag about 24 hours later and it looks like my bag spent the night in Dallas. Mistakes happen and I get it, Southwest, but let’s make sure this doesn’t happen again, okay? Bags may fly free but I need them to stay with me next time!