Prime Time Window Cleaning, Inc

BEWARE INCESSANT TELEPHONE MARKETING CALLS!
We used their service once 6 years ago. They have been calling ever since despite repeated request to remove our number from their call list. Their work was just mediocre and I will never use them again.

Another manager made contact with me regarding my Unilocal review and emailed me a summary of what we spoke of and how he would fix the problem in the future.
«We spoke on the phone last week in regards to your dissatisfaction with our window cleaning service. I made some notes in your file to ensure your next experience with Prime Time is a good. I’ve noted to send a different technician, send at least 2 technicians, bring drop cloths, and come better prepared to clean tracks.
In regards to the review you left us on Unilocal,we were hoping that you could find the time to revise the review, considering we have done everything we can to ensure that neither you nor our other customers have the same bad experience. So, if you could consider changing the review it would really mean a lot to us. 1-​star reviews are very damaging to our business.
We hope you have recognized our efforts to better ourselves and we hope for the chance to do a great job for you in the future.»

This place did my windows 4 years ago did a decent job. I can’t get them to stop calling me they are worse than a old girlfriend. I have asked them no less than 30 times to take me off there list. Just this week alone 2 calls.

They did a good job on my apartment building. They called me and resolved my issues but windows were filthy before considering it was never done before and looked good afterwards. They were actually prompt and came on time.

After all the rain we’ve had his summer, I was happily surprised to see my windows are still clean and clear… and my power-​washed house still looks brand new. I don’t know why anyone would consider using any other company. To me, Prime Time Window Cleaning is as good as it gets, and for a reasonable price.

Update: The business owner got in touch with me and sent the crew back to clean the gutters, free of charge.
I needed my house, deck, driveway and garage power washed and my gutters cleaned. I also wanted to get my windows washed including the tracks. I wanted one vendor to handle all of this so I choose Prime Time.
I called and told Valerie what I needed and she talked to the owner and they gave me what sounded like a fantastic price: $ 750, (not including the tracks, because that would be extra based on number of windows). Awesome, I scheduled the service and then scheduled my plans around that appointment.
Valerie said I’d get an email with the work order description and the pricing. This didn’t happen. i did get Prime Time emails related to service advertisement. I know, my word against theirs.
The total came to $ 840, which I assume accounts for the extra work on the windows. The windows look wonderful, but the power washing not so much.
Next, the work crew showed up 3 hours early! This is not good.
I was at a doctors appointment that I specifically scheduled based on the start time of Prime Time’s crew. My wife had to wait until i got home before she could drop our kids off at daycare — this is a major inconvenience because she had things she needed to do.
Next, the crew didn’t know about the gutters or the garage. I called Prime Time to ask and whomever answered the phone said they would contact the guy in charge of the crew and circle back. They never called back. I asked the guy to do my gutters and I’d even pay his quoted $ 180 for that, but he didn’t have the right sized ladder. He promised to come back the following week, but didn’t.
I suppose I could call again, but honestly, I don’t feel that is my responsibility. It’s much easier to try another service next time.

After posting my Review on my initial experience with the company, they reached out to me to try to make it right. They sent a 2 person crew out to clean the really high windows in our master bedroom. Thank you for your efforts, Prime TIme.
Initial Review:
We were getting ready to put our house on the market, and needed to have all of the windows washed prior to the open house. I called Prime Time and went with them because they were able to fit us in the day before the open house. They gave us a time frame of between 1−4pm for the guys to arrive and said that they would work on the inside first and then move to the outside, so that I would be able to leave when I needed to at 5:30ish in the evening.
Well 4pm came and went and I called the company a couple of times to see what the issue was. They said at 4:30 that the people were on their way and were stuck in traffic. I gave them the benefit of the doubt and waited. Now, this was a Friday evening and my husband and I had made plans for a rare date night, had hired the babysitter and were planning on a dinner and a movie. Well, 5:30 rolls around and the window cleaners show up. They appear tp be a husband and wife team and she said that she only works on the inside and he only works on the outside. So much for getting the inside done quickly and locking up before we leave.
Since our babysitter was there, we decided to go grab a quick meal down the street, and come back to check on the status. Not what we had planned on.
We came back and the couple was at our house, inside and out until 8:30pm on a Friday night. They started packing up and I asked about the windows in our bedroom that they had obviously not cleaned. The windows are about 11 ft up, and basically the main reason that I needed a service to clean our windows. She said that they couldn’t do those, and left. Not only did they skip out on the most important windows, they avoided all of the basement windows as well and didn’t put the screens back on the windows in the living room, and dining area.
i was not pleased with this company, and the people they hire. In the future, I would hope that if their team is running that far behind on a Friday night, they would have the common sense to just reschedule for the next day, and I am sure the workers would not have felt as rushed trying to finish up so they could get home for the night.

I feel compelled to update my review after my most recent experience with this Company, in which they billed me $ 200 to clean the same gutters that they previously charged $ 116 and $ 158 for, respectively. See the pattern here? Every time you use them, the price goes up for the same service. After I called to complain, the owner did agree to reduce the charge to $ 168, closer to the last charge. However, I do not appreciate their attempt to take advantage, especially after I have used them many times in the past. The owner also tried to convince me that my gutters were more clogged than they were last Fall after the leaves fell. Having personally checked the gutters on both occasions, I know this was not true. I will find another reputable Company to deal with in the future that appreciates their customers instead of taking advantage of them.

We hired this company as a sub contractor and they failed to show up for any of our jobs. After finding out they were a no show the first time, we confirmed the 2^nd job with Will the owner. He told us everything was set. I called his company to make sure the job was done and he would not return my calls and I found out they were a no show again.

We hired Prime Time to clean our gutters this Spring.
They did a great job, but when we received the invoice, there was an extra $ 80 in charges for services we did NOT order/​request. I called the office and they explained how their technician swept my roof and cleaned the downspouts with water and also dropped a marble down to make sure it was «clear» of debris.
Interesting, in that, I took a picture of my roof before they came out, and there were no leaves on it, and the marble «test» was not possible because our downspout system is closed (goes into a pipe in the ground), so there was not a possibility of a visual test.
And, our roof is 3 stories, and wondered how they got a hose up there in the first place.
In summary, we only paid for the cleaning of the gutters at the original quoted price.
That job was done well.

Prime Time has done it again! I called their office for my annual spring service and they quoted me the same price as when I had my windows done last year. The technician came out on time and was quick and efficient! Of course I’ll be calling them again to clean my windows and gutters in a few months! Thanks PTWC!

They keep calling me. And when I ask to be taken off the list, they hang up.

Situation rectified windows done. Owner called at least 10 times.

We have used them on a couple of occasions and were disappointed with the work they provided. The last time we used them was to remove ice from our gutters. Unfortunately, I don’t believe they were properly equipped to do the work. We suffered many damaged shrubs and trees from the falling ice on the plants. I would not recommend them for this type of work.

Prime Time is the place to go for exceptional work, pristine window cleaning & top notch personnel. My rental properties look 100% better after the fact. Don’t waste your time with second rate companies, get it done right the first time. Chicago and beyond, Prime Time is the best you can find. Affordable and reliable 5 diamond service!

After giving this business a harsh review, I have to say that the owner Will, did contact me and explained the situation very professionally. I was impressed by his quick response and they did come back out and correct the situation. Owning a business myself, I know what it means to make mistakes and I always appreciate when a customer allows me to regain their trust. I believe this owner really cares about his business and clients. I would consider them again in the future.

The washer was unable to make the first appointment because he couldn’t find a parking space on the nearby streets. Nevertheless, we scheduled a second appointment within a couple of days. The washer arrived promptly and registered with the receiving room supervisor without difficulty. He was very personable, went right to work, and completed the job expeditiously. He was meticulous about cleaning up after himself at each window. Excellent experience.

I had my gutter serviced by this company –PRIME TIME WINDOW CLEANING.
I gave them one star for showing up earlier than the set time scheduled.
If you want a fast work but NOT A QUALITY WORK. Without a doubt this is your company for $ 120.00
Spoke with Mike whose only at the office and coordinating his people to go to your address (not really with the workers… Only imagining his guys did their work).
They will make sure you’re not home so it will be a lot faster.
I STRONGLY suggest USE ANOTHER COMPANY instead of Prime Time Window Cleaning

I had some concerns after reading some negative reviews and the owner called me himself and reassured me that everything would be fine and it was true I was so glad that the owner called and took his time to personally explain his side of the story the work was done I said wow this is a good company he’s not money hungry because as business owner he is on the side of the consumer and wants to deliver good customer service and he makes sure you get your monies worth and not many businesses have this integrity also I called a company prior to calling prime time window cleaning they had 5 stars they said they’d come and give me the estimate and they never showed up or called if you had any conerns talk directly to the owner and write a new review i’m sure you will not be sorry

They came out again and did one window from the inside. Then He looked at the windows that I had concerned about. and then told me that it was b/​c they were scratch ups from the construction crews and couldn’t be cleaned off. If someone had just told me that in the beginning, we wouldn’t have had this whole thing go down. I appreciate them coming out, but it woudl’ve been nice if they just told me that in the very beginning before leaving the first time.