NatWest

This is the closest branch to my office so I called in to make an apointment during my lunch break. I provided my details so that someone could call me to set up an appointment, however a week passed and I’d hear nothing.
I decided to try again a week later as I really needed to sort out my finances. I had to wait for a short period before being seen to, and it just so happens that I was seen to by the General Manager. I raised a complaint about not receiving a call back after leaving my details and I was informed that this would be looked into and I received multiple apologies. The computer at the pod we were sat in decided to freeze, but i was quickly transferred to a private room and eveyrthing I needed sorting was done and dusted within 35 mintues.
After the initial disappointment I feel that I was treated with the upmost respect and it was very clear that the staff were sorry for what happened and that the matter would be bought up with the person to blame.
All in all, I would return there.