Best Western Innsuites Yuma Mall Hotel & Suites

Hotel was very clean and nicely remodeled. Staff is extremely friendly. 4 stars for cleanliness and friendly staff. Location was perfect, next to everything.
Parking very convenient. Mattress was very comfortable. Bedding was clean and soft.
Breakfast was 3 stars, food was good, location clean. But could use a little more selection. The cook was extremely friendly and helpful.
Wi-​Fi was difficult to get, no network even pops up on Wi-​Fi setting.
Front desk Ashley went above and beyond. She a 5 star receptionist!!!
Suite layout was not to good. Bathtub and toilet were next to kitchen which had a window that the blinds didn’t close all the way so not much privacy. The sink was in bedroom suite. Kitchen didn’t have many essentials.

5 stars for the value. We stayed in a suite that was newly remodeled. Slept great on wonderfully soft sheets. The pool is small but free drinks during happy hour and the breakfast at PJs makes up for that. We also had fun at the full size basketball court. Saw grills for BBQ, but didn’t use them. This will definitely be our go to place when we are in Yuma.

We got the presidential suite for 129 a night. It was great! Huge suite. Classy and well stocked. Great big screen Tvs. Fire place. Full kitchen set up and dinning area. Living area. Bedroom was great. Nice memory foam bed and linens were great. Nice jacuzzi tub with tv in master bedroom. Then a great back patio off of the master and jacuzzi area. They even had a washer and dryer set up. Well worth the time and money. We really enjoyed just hanging out at this suite.
*the only thing that we were not pleased with is to get to suite you have to climb stairs. And housekeeping never came even when we requested. At least it was quiet and the didn’t hurry us out.
We will defiantly go back there. It is also close to freeway, shopping and restaurants.

Wow, I can’t say enough wonderful things about this hotel. My expectations were completely blown away!
All staff members I interacted with were extremely friendly and committed to delivering the highest levels of customer service, but there are two particular stand-​out employees: Juan and Jessie.
We arrived late at night and couldn’t find our hotel room. We were exhausted and my mom can’t walk long distances, so we couldn’t really walk around the facility to find the hotel room. Juan was extraordinarily kind and patient and walked us from the lobby right to our hotel room, asking if there was anything else he could do.
The next day we ran into him and he asked how my mom was doing. Such a wonderful, thoughtful gesture!
Jessie at PJ’s restaurant has a wonderful, gregarious personality that makes the dining experience very pleasant and enjoyable.
The amenities inside the room are top-​notch. The bed is ultra comfortable, the kitchen is nicely equipped with a modern fridge, and the TV has wonderful channel selections. At times it felt like I was in a resort. Plus, you can’t beat the price.
As if everything weren’t already awesome enough, they offer a nice substantial and complimentary breakfast, PLUS free drinks during happy hour, and burgers and other items for a nominal fee. They also greet you at the lobby with free, chilled bottles of water.
What a gem of a hotel. I need to find an excuse to go to Yuma just to go back to this hotel!

So I stay here every time I come through Yuma, the rooms the times I’ve stayed here are always fresh not dirty and you don’t feel like Norman bates is lurking somewhere .the times I’ve stayed and they weren’t full I was always upgraded without asking, their price of about 99bucks for a one bedroom executive suite is soft on the wallet as well. The hot breakfast was the usual fare for a hotel hot breakfast eggs sausage biscuits and gravy was ok nothing spectacular but minus the star on not having a bigger selection as usual because your truck didn’t show up (French fries instead of hash browns no omelletes and a few other missing goodies they usually spoil me with) but I guess that happens in small towns .The customer service was great just like the 2 free drinks is Monday through Friday at the poolside bar. clean sheets and free booze what more can you ask for

What a great place to stay, spent this past weekend there. Very clean rooms the sanitized and wrapped TV remote was a nice touch, plenty of towels, great pool area with plenty sitting by the pool areas. PJ’s Café by the pool, has a Social hour with 2 free drinks (beer and wine, soda). They also offer a free Breakfast Buffet, with plenty of fresh selections including a do it yourself waffle bar. Very professional, and friendly staff, One of the best places we have ever stayed at. Great Job Folks!!!

I had a decent stay here but the problems arose after I left. They SPAM you with email offers and don’t have an opt out in their emails. When you call to get removed they say they cant help and you must call somewhere else. I will not stay here again.

This hotel is wonderful, so not sure why some reviewers are giving this place poor ratings. From the moment we walked into the lobby to check in, we were warmly greeted, offered bottles of ice cold water, and the wonderful front desk person took the time to show us a map and tell us all about the amenities they offer. Even though at the time he was the only person at the desk and he was extremely busy, he did give us his undivided attention.
Our room was on the 2^nd floor located across the pool overlooking the patio and pool. We had a king bed which was comfortable for us. The room included aa small mini fridge, microwave, and coffee pot. It had a flat screen tv with lots of free movie channels, and also a desk with comfortable sofa. The usual amenites of coffees, shampoo conditioner and lotion along with hairdryer. The room appears recently remodeled and was very nice. The bathrrom includes the toilet and shower in a small space and sink and closet are located in a nook outside the bathroom area. These spaces are also renovated and the room was spotless.
The hotel itself has a nice little café/​restaurant on site which serves the free breakfast. (bacon, scrambled eggs, hash, potatoes, hard boiled eggs, breads, cereals, yogurt, and waffle maker with coffee, hot chocolate and teas). The hotel also hosts a haapy hour from 5 – 6:30 pm and they put out tortilla chips, and cheesy chili for topping (the chili is served cool and would be much better hot though). Along with this they offer guests one free drink (beer on tap includes coors light, bud light, bud, and a amber ale,), they also have several box wines, and sodas. You may also order food such as appetizers and bar food like burger and fish and chips which are really reasonably priced and a nice surprise that they do not try to price gouge you for being a restaurant on site like most hotels do.
They do have a pet area, so it is nice that pets are also welcome, given that animals are a part of so many families.
The location is also great in that it is far enough off the highway that you dont get the traffic noise, yet close enough for easy on and easy off access. The mall is literally down the block with lots of shopping options and a huge array of restaurants all within a few blocks. For many people coming to the area for dental care in Mexico, this hotel is about 6 – 7 miles from the border crossing.
My only very small issues were that on one night they started doing maintenance/​construction in the room adjacent to ours and were drilling into the wall after 8 PM at night. One call to the front desk and we were assured it would stop soon and they were true to their word.
The other small issue is that the coffee while a nice bonus to have available is VERY weak and tastes awful! No biggie though, there is a Starbucks just down the road.
For the price point, amenities, cleanliness, friendly staff, and comfort, I really cant see giving this place any less then 5 stars.
We have been loyal members of another major hotel chain but this past year we have been staying at Best Western’s due to their location, and price — based on our experience thus far I believe we are ready to switch to this brands loyalty program as the hotels themselves offer much more for the price.

This hotel is wonderful, so not sure why some reviewers are giving this place poor ratings. From the moment we walked into the lobby to check in, we were warmly greeted, offered bottles of ice cold water, and the wonderful front desk person took the time to show us a map and tell us all about the amenities they offer.
Our room was on the 2^nd floor located across the pool overlooking the patio and pool. We had a king bed which was comfortable for us. The room included aa small mini fridge, microwave, and coffee pot. It had a flat screen tv with lots of free movie channels, and also a desk withcomfortable sofa. The usual amenites of coffees, shampoo conditioner and lotion along with hairdryer. The room appears recently remodeled and was very nice. The bathrrom includes the toilet and shower in a small space and sink snd closet are located in a nook outside the bathroom area. these spaces are also renovated and the room was spotless.
The hotel itself has a nice little café/​restaurant on site which serves the free breakfast. (bacon, scrambled eggs, hash, potatoes, hard boiled eggs, breads, cereals, yogurt, and waffle maker with coffee, hot chocolate and teas). The hotel also hosts a haapy hour from 5 – 6:30 pm and they put out tortilla chips, and cheesy chili for topping (the chili is served cool and would be much better hot though). Along with this they offer guests one free drink (beer on tap includes coors light, bud light, bud, and a amber ale,), they also have several box wines, and sodas. You may also order food such as appetizers and bar food like burger and fish and chips which are really reasonably priced and a nice surprise that they do not try to price gouge you for being a restaurant on site like most hotels do.
They do have a pet area, so it is nice that pets are also welcome, given that animals are a part of so many families.
The location is also great in that it is far enough off the highway that you dont get the traffic noise, yet close enough for easy on and easy off access. The mall is literally down the block with lots of shopping options and a huge array of restaurants all within a few blocks. For many people coming to the area for dental care in Mexico, this hotel is about 6 – 7 miles from the border crossing.
For the price point, amenities, cleanliness, friendly staff, and comfort, I really cant see giving this place any less then 5 stars.

Christi the GM is hands-​on and involved with her hotel. How do I know? I had a minor problem and not only did she respond immediately, she apologized, addressed the problem and gave me a free night’s stay! Room was clean, comfortable, quiet. I had a great stay and recommend this hotel for its clean comfortable accommodations and because it’s privately owned, locally managed by a GM who cares and not just some profit center for some huge corporate conglomerate. Breakfast was tasty too.

Very clean, nice room, friendly staff, great location, felt safe but the beds are not comfortable. Woke up with achy back, not much padding but would stay here again.

Good for the price. Friendly helpful staff. Close walking distance to mall which has everything you may need including a theater. Some rooms need updating which they seem to be in process. Room was clean and comfortable even though in need of updating. Had a private balcony with chairs to relax. Pool area was clean and water was warm! Will stay again if in the area!

We checked in here the other night and were greeted with such hospitality.
The room was clean and orderly. We only needed one bed but were given a room with two queens. One of the queens in room 255 seems to be a bit broken. (It didn’t bother us, so I’m not deducting a star from them because we didn’t use it.)
The breakfast was nice. It felt so calm here. I really enjoyed the entire atmosphere throughout, but breakfast felt like a quant little café which was nice. Things had run out and as soon as we brought attention to it, they were immediately replenished.
This was the third best western we stayed in during our four days of travel. This one was by far the best. Thank you, Best Western in Yuma!

This hotel saved us! Man oh man! We were in town for a wedding and booked another ghetto hotel in town. This was last November by the way. Anyways that place was gross ill leave a detailed review on that one. Back to the point, this place was nice. Especially to find it at midnight! The bed was soft. Full living room with 2 flat screen tvs. A kitchen and a nice shower. We checked in friday night and checked out Sunday morning and paid about $ 120. I was impressed. Good breakfast too. Eggs, potatoes, corned hash, biscuits, gravy, sausage, bacon, cereal, muffins, waffles, milk, apple juice, and orange juice. Coffee too but coffee is nasty. AC worked in the room too. Very nice modern room. If i ever find myself in town again ill stay there.

Very nice. Staff very professional and helpful. Room clean and spacious. Minor discrepancies with room (curtains wouldn’t close all the way and fan broke in bathroom) but everything else was good to go. Two free drinks at bar during happy hour and complimentary breakfast. Defiantly would stay again.

This place was nice. We got a room in the back. It was big and very clean to stay at. The free beer they give you for happy hur. There where lot of places to eat around there.

We’d stay here again. In 100+ degree heat it was like an oasis. They gave us ice cold bottles of water upon check-​in & the rooms were already nicely cooled. The rooms were clean unless you looked under the beds. Breakfast was surprisingly good with a lot of food to choose from. This place seemed like an amazing bargain for the price, was very comfortable & we had great customer service.

This place doesn’t even deserve one star
Don’t stay there they treat people like crap
Reserved a room for family of four gave me a king and smoking and wouldn’t even change my room.
They suck. Stay at la Fuente inn or holiday inn express stay clear from this place!!!

This was a nice surprise. You never know what you’re actually getting yourself into lol. Based on the reviews we stayed here and it was clean, quite and decent sized. Had a fridge and microwave. There are a lot of nice places to stay on this exit but for the price ($ 69) it was well worth it. Only complaint is its a bitch to get into especially in the dark. Overall a definite recommend. Oh and there is free buffet breakfast which I’m sad to say we slept through
I am posting a funny picture from the room. I have stayed all over the U.S. and Mexico, several islands etc… Never saw a sign like this. We were cracking up

This place would have received 3 stars if it wasn’t for my initial experiences and small details.
My first room was half remodeled, and had this couch that looked like it was purchased at a yard sale. Them next thing I know I hear loud banging and sanding. The room behind me was being remolded. When I called to ask for a new room, they acted like I was lying.
New room was fully updated… sort of. It was half ass. The wall paper was poorly put on and peeling. I had 1 random chair where the couch should go. The roof was peeling and cracking like it was just leaking. Just clicked… that’s why the couch is gone.
Front desk was nice and friendly.