Chinese Gourmet Express

So I gave it three stars based on the food alone. The food is really good. The orange chicken, love it. The sweet and sour chicken, so good can’t stand it. Chow mein, crave it. The problem is THE SERVICE! I went in there with my 3 year old son. (Idk if you know what it’s like to deal with a hungry toddler, let me tell you, it’s horrible. You would rather try and tickle an alligator in a phone booth than not feed a hungry toddler.) So we ordered the orange and sweet sour chicken with chow mein. The lady said it would be a 10 minute wait. I said ok. I PAID FOR THE FOOD. Then to distract my snarling, scary, hungry toddler, we walked around the mall for 15 minutes. We came back only to be told that it was going to be 15 more minutes! Why? Because someone else was served our food! I think they were her friends, but I’m not sure. So instead of making my son wait 15 more minutes. I told her it was ridiculous that we had to wait 30 minutes for food we already paid for and I wanted my money back. So with an attitude she demanded my receipt and didn’t even offer an apology. I thought it was very unprofessional, and rude.

I’ve been eating at this place for years, have always liked it, jalapeño chicken is my favorite. I’ve never eaten a bad meal here