Ace Refrigeration & Appliance Service

When our oven went out, I looked for an appliance repair service that would NOT charge us a service fee just to come out from MY OWN TOWN, or would wave it if we used them for the repair. Sears had a waitlist of 2 weeks and McNally’s charged a fee, just to show up, in town, no matter what. Since Marcus at Protech Service Refrigeration and Appliance Repair (see my review of Protech on Unilocal) charged a hefty fee also, I wanted to try someone else who didn’t.
We tried ACE Refrigeration and Appliance Service in town. After talking to my husband on the phone, explicitly stating that he didn’t charge ridiculous fees like that, only billing for actual work, and INSISTING on the phone that he knew EXACTLY what the issue was and would have the part on his truck, without checking the part number, and dismissing the details of the problem my husband was trying to tell him, he did NONE of those things. He was even a little put off when my husband suggested a different part that we had researched. As an older gentleman, we tried to show respect for his years of knowledge and experience. Maybe he did know better, we thought and let it drop about the other idea we had. He arrived on time and was nice enough, but stunk of cigarette smoke so much so that I had to spray my house after his 20 min appointment. He asked and listened to me describe the problem and then seemed perplexed that it wasn’t what he thought it was. He took off the bottom cover, on the inside of the oven, so he could watch the flames — 2 screws and this plate — turned on the oven and WATCHED it turn off and on for 20 minutes, through the 10 min preheat cycle and an additional 10 min after that. That’s all we did. For 20 minutes!!! He replaced that one plate, but neglected to screw it back on. He then said he didn’t know what the problem was, would call some other repair people to get their advice and let me know within the week.
Here’s what I expected from a repair man: check the flame, bring a thermometer and check the actual temp of the oven, pull it out from the wall and check the temperature probe, DO SOMETHING I CAN’T DO MYSELF, CAN’T THINK OF MYSELF BECAUSE I’M NOT A REPAIRMAN, AND DIDN’T ALREADY DO!
When I politely asked this elderly gentleman, as a courtesy, expecting to be turned down, especially after the conversation my husband had with him, and because he didn’t do any actual work, «How much do I owe you?», I was met with «That’ll be $ 40.» He charged me $ 40 — FOR NOTHING! No part, no work, he didn’t even pull out the oven from the wall! Bet you can guess that I never heard from him again! He didn’t bother to look into my situation and call me back!

Fixed my replica antique coke machine model AR-​15 002. Came on time as promised and was quick and professional. I definitely recommend Ace.

Thank You! Our fridge/​freezer was having issues he told me what to try! We tried it, and it worked! Will definitely recommend him and call them again with any other issues or help needed for my appliances! He was very friendly and helpful!