Sutter North Medical Foundation

We love our children’s pediatrician (Dr. Pande). We used to have Dr. Marks (who is also great, just not the right fit for our family).
Dr. Pande really takes the time to explain everything to us as the parent and make sure we understand everything that is going on.
The appointment line is always fast and efficient.

Long waiting times, rushed providers and numerous billing errors are a preview of what Sutter North holds for you. I no longer wonder how bad (corporate) socialized medicine can be; I have experienced it in person.
Pros: access to specialists.
Cons: cost, waiting times in offices, not accepted by many insurance plans provider networks, and doesn’t accept patients on MediCal.

the doctor and nurse were very kind and friendly but the Sutter Medical Foundation charges patients an insane amount of money without informing the patients of the cost.
After my visit, I was told that my total cost for the visit was less than $ 120. I paid my bill in full and thought everything was taken care of. Weeks later I recieved another bill in the mail from Sutter Medical claiming I owed more money. I called their billing center to ask what I was being charged for and they came up with yet another bill that I had to pay. There was an extra $ 140 that I wasn’t aware of.
Never returning to Sutter Urgent Care again.

The medical care in the Yuba-​Sutter are area is sad. Something should be done about it, some kind of review or investigation should be conducted. It’s not like you can use a different facility because there isn’t one.
I have seen two different physician’s assistants as the only real doctor there appears to be the elusive Dr. Hoffman who I have never seen and suspect must be some kind of poltergeist. I can’t get over the staff, the ones answering the phones are nice, but the ones that work for the physicians assistants suck. They are apathetic, arrogant, unskilled and very unprofessional. I ask questions, and they get upset. I tell them I need to change a medication and I don’t get a call back for days. I tell them I want to change physicians and I’m told I need to make a «new patient» appointment even though I am not a new patient and they have all my information and things on record already. I tell them I am in pain and need an appointment as soon as possible, wait all day. Call comes in at 4:25 PM, my ringer was off and I missed it. I called back but the office was closed at 4:30 PM. So I had 5 minutes to call after waiting all day. I went to bed in pain and had to wait until the next day. They are clueless. Whenever I have had to have prescriptions there have been problems like they used the wrong code, they got the dosage wrong, they never called it in, etc. Hopeless.
Sutter North in Roseville gets good reviews. I wonder why the one in Yuba City is so bad? I wish I had anywhere else to go, but I don’t.

It’s a nice convenient facility… need more employees to speed up wait time. It’s ridiculous if you’re not feeling well, YOU HAVE to wait 2−4+hr to get seen… might as well complain you have chest pain & shortness of breath, and you’ll get seen ASAP.

for this area this is one of the cleanest, friendliest and well organized places. urgent care even has an online service to see what the wait times are, locations and good information.

I had to do a colonoscopy and called to get an approximate cost. I was very specific in asking for an estimate of the entire procedure. I was told between 2 – 4 thousand. So I had it done. I was shocked when I got the bill. The facility charge alone was $ 4700. Add to that $ 3800 doctor fee and $ 580 for some other fee I’m looking at 9 grand for a two hour procedure. Unbelievable.

My review is regarding the back office staff who took my phone call on 5÷4÷2010 at 2:25pm. I called regarding an issue with EDD state disability continuation. The «nurse» was very short with me and rude. She continually stated she had «other patients waiting for her care» (as if I was anything less). She continued to treat me as if I were a bother. I could not obtain a continuation of disability payments as my surgeon was no longer within my ppo network and therefore discharged me as his patient. I’d established with a new spine doc in the new town I moved to, however since the new doc did not do the surgery he would not fill out any EDD paperwork and referred me to my primary care physician. The new primary care referred me back to the spine surgeon. As I related my unresolved situation the nurse treated me rudely and tried to rid my off the phone without so much as any care concern or help with the unresolved paperwork issue.