Bella Bridesmaids

I am a bridesmaid for a bride who lives in New York. She chose the Bella Bridesmaid location in New York City while giving the bridesmaids the option to utilize local locations for measurements. I took the opportunity, had measurements taken, and the sizes were conveyed with the sister company.
Upon receiving the Donna Morgan dress from the NYC location, the zipper was faulty. I took it into this location where Christa was a HUGE help. She documented the faulty zipper and damaged dress, contacted the NYC store, and coordinated free alterations when notified a new dress shipment would be cutting it close. She took on the responsibility even though it was not her store that initially did business with the bride and used her resources to help me.
By doing so, I was able to save the bride additional stresses as she paid for all her bridesmaids’ dresses. Communication was fantastic and they understood the urgency.
I appreciate them going above and beyond for me.

An email I wrote to the store when I was fed up is below. Should sum up why you SHOULD NOT use these people.
You have one upset bride on your hands. From the day I left your «studio» for the first time in October — the customer service has been terrible and I’ve been patient, but today — I’m done! The first day I came in with my mother, I came ONLY because I knew you all carried a dress I wanted to look at for my bridesmaids. So, once we decided on the right dresses, I put all of my information into your system on a laptop that was sitting on the coffee table. Upon leaving, we were told that she would email us that afternoon with the ordering information for the girls and what they needed to do. She made it very clear, both in the store, and via the initial email we received (a few days later, after I had sent two emails reminding her that we had not received it the same day, as promised) that we had to order NO LATER than October 31^st because the dresses needed approximately 12 weeks to arrive. Before leaving the store on the first visit, I had requested a swatch of the dress and I was told that it would be sent to my home in the next week or so — upon receiving it. (Two calls, four emails and two and a half months later… I got it… thanks.)
One of my bridesmaids came into your store and was measured, told the correct size and directed to the Donna Morgan website (via the link provided in one of your emails to me) to order. Not sure why she was told she needed to come into the store if we had to do the ordering ourselves. She ordered that evening and it also shipped THAT EVENING to her home, with free shipping, and was received about a week later.
My sister does not have a Bella Bridesmaid where she lives, so we called in with her measurements, taken by a professional seamstress, and were told that a 6 would be the perfect size. So, as my first bridesmaid was directed, we went straight to the site (via link provided by your location) and ordered the dress ourselves and it was shipped, with free shipping, that night and received approximately a week later. By the way, a 6 did NOT fit the measurements that we gave you and we had to pay $ 18 to ship it back (after I begged for them to make an exception on their return/​exchange policy and your incorrect information on size ordering) and got another one shipped out to us (mind you, we received it a week later… what was the rush to order for again?).
My third bridesmaid went into your Tampa location (as we were told she could do) and give my information to the location and she could be measured there, which she was. She was told the dress would be in in around 12 weeks. She did have to order a plus size dress, requiring a higher price tag, but was told she needed to pay a very hefty shipping charge to PICK IT UP in your Orlando location. How the heck does that work out?
I received an email from your store beginning of November that only one person had ordered their dress and I responded that it was incorrect and that all three had ordered — two were via the links provided as directed by your sales associates, and the one that you said did order, did it via your Tampa Store. I have never heard anything since this last email (with the exception of the swatch emails that went back and forth multiple times).
My bridesmaid that ordered via the Tampa Store has called your Orlando location multiple times and finally got a much delayed response from you all. She spoke to Rachel and was told that the dress was NEVER ORDERED and that she should communicate better with the bride, as the bride did not give you the final word to order. When somebody comes in and gives you a credit card number… that’s a sign for you to place the order. So, Christi returned her phone call (many hours later) and left a voice mail letting her know that you would do your best to get it ordered and do her the «courtesy» of mailing it to her home. If you ask me — you owe us a lot more than that.
If you haven’t previously guessed, I’m pretty livid with the entire operation you all are running. This email will soon be posted on every site I can find that does reviews, etc. I’m unsure as to how you run a business with the lack of organization and professionalism.
Sincerely,
One very disappointed bride
Follow up to this email: They promised they would send my Maid of Honor her dress and they said they would get her the tracking number ASAP. Well — turns out they ordered the WRONG DAMN DRESS! After finally sorting it out, they got her the right dress– 3 weeks before the wedding. She was never charged for the dress, which I think is very fair and to be honest — I think we should be reimbursed for all three. I highly recommend you seek other options to get your bridesmaids dresses — don’t waste your time with these people.