FastTrack Airport Parking

I have one small negative, one huge negative, and one positive to offer.
First on the positive, their vans run on good schedules, there seems to be a lot of them, and they are very clean (much cleaner than Roncari)
Second, the small negative, I see the «Premier» van and start running to it. As I approach the van, the driver switches the sign to «Economy». It’s actually a pretty good system they have to be able to use their vans for both lots… but they should figure that out before they get to the shuttle loading spot.
Now the huge negative, I bought an oil change and full «Bumper to Bumper» car detailing. The car was ready when promised. And, it was clear that they had done a detailing. It was washed, vacuumed, cleaned, etc. BUT, the interior detailing was about a 7 on a scale of one to ten. There was still crumbs and dirt in the carpet. There were stains on the leather seats, etc. The exterior was for the most part clean, but I’d say far from «detailed». The nooks and crannies showed ample evidence of not being «detailed». The tires were shined with detailers shine. On first inspection, it looked as though it had been waxed too (as promised). As I got home, though, and the car went through one rain, I realized that the «wax shine» that it had was only detailers shine and not really wax. There is no wax on the vehicle at all. All in all, not a good value for the money. There are so many good car detailers out there. While these guys offer convenience, they don’t detail very well.
Now finally, here is the real problem. When I raised my question and concern about the interior detailing shortfalls, I actually talked to the… Are you ready now? General Manager, Scott Scaraville. Yes, the big boss. How this guy got this job is amazing. The entire time I was talking to him he barely looked me in the eye, he was consumed with his cell phone, and really acted as though he could care-​a-​less about me, the company or his job.