DoubleTree by Hilton Hotel Hartford – Bradley Airport

Almost a Hilton. Check-​in was good even though I was complaining coming through the door. Lack of parking and limited handicap parking set me off. However the manager solved this problem. Room was in need of repair. Closet door off rollers and needed lubrication. Toilet seat loose. Again, the manager made good. It seems this hotel is reactive rather than proactive. Restaurant was good. Food excellent. All nice people and not enough of any parking except way in back: very dark at night. I noticed parking rented to other businesses nearby limiting hotel parking.

Looks a little run down from the outside but blown away by the customer service. The rooms are nice and clean. The bar is a bit high in price for what you get but it is easy. Shuttle drivers are very accommodating. They are willing to take you to neighboring restaurants. I will be back. Shuttle drivers are the best. The warm cookies are an added bonus.

This hotel is not worth the $ 200 a night fee. Rooms are dingy and not well appointed. Needs a complete over haul. I like how they have flipped the door upside down to hide the old holes from the security latch. Pretty tacky. The warm cookie upon arrival was a nice touch, but unfortunately it went down hill from there.

I stayed here one night and it was fine. It is a Hilton hotel so it is clean and has a pleasant atmosphere. The wifi is free but is is super slow. All and all for a night it was fine and it was clean. I would return most def.

I really don’t feel this hotel lives up to what I expect from a doubletree. It is overdue for a makeover, the parking situation is poor, and the layout isn’t ideal. It isn’t a tall building so I prefer to use the stairs. After checking in and realizing I needed something from the lobby, I headed down the nearest staircase. Upon reaching the bottom, I learned for the first time it was exiting to the pool area and a key card was required. I had one, scanned it, and because it was after pool hours it would not open the door. Back up to 2, across to the elevator, and the long wait for the slow elevator. When I got back to my floor and attempted to use the ice machine, it was broken. As the stairs were at the ends, back on the elevator to move one floor and get ice. Mildly annoying.
The check in process was slow in spite of two staff members behind the lobby and only three people in line. The staff struggled to answer my question about the best door to use relative to my room, but were helpful enough to tell me that all the elevators went up. Great info!
There are a ton of hotels near this airport, and until this one gets a renovation, I’ll look elsewhere.

This hotel is pretty old, I stayed on the 5^th floor which was the Honors floor, however the room I was put in had a door in the middle as a divider for a big suite if needed, I could hear my next door’s phone conversation, word by word! I never liked DT’s trash can, small and not practical (The one marked recyclable, and waste). The dining place was good and great service.

If give this 3.5 stars (slight ding due to the limited number of parking spaces).
It is convenient to Bradley, and there was no airport noise that I was aware of. Of course, the cookies and comfortable beds are there, but the pillows needed a bit more support (in my opinion). Clean, average size room, room service available. I didn’t try it, but the restaurant/​bar had a good number of people in it even at 12:30 am on a Friday night, so that seems promising. Quick-​ish check-​in & out.
Good stay, but nothing spectacular.

Immaculate. Great sheets. Incredibly competent and caring employees. On time shuttle to airport. Great «free» wifi. Place looks great. They just got through remodeling it. I was impressed. On yeah, the cookies. Traveler’s secret. Sneak back down and ask for another. Slam dunk. Nice place. Good job Doubletree by the Bradley airport in CT.

Very disappointed doubletree Bradley. I ordered a simple sandwich from the restaurant right off the menu for a to go order. The order was nothing close to what I had ordered. Instead of a chicken caprese sandwich I was given a bacon American cheese club and greasy French fries. I had to throw it away. Not worth calling to complain, but this service should be noted and addressed through management.
To add insult to injury, I tipped her!
So aggravated and disappointed. That’s why I remain a loyal Mariott customer.

Stayed here when I got diverted from LGA and stranded overnight — the service was incredibly helpful and friendly even though I was rolling in at 1AM. Gave me travel and train station tips and made sure I was safely on my way bright and early the next morning.
Still got a cookie at check in, lobby is really nice, room is well decorated even though it could use some new carpet and the wifi was a little weak.

This is my new go-​to hotel for when I’m in Windsor Locks. The hotel was recently renovated and is nice (not super duper fancy, but nice and clean). The staff is friendly, room is clean, and parking and internet is free. Now if only there were a Starbucks anywhere in the vicinity. ..

Decent hotel! Not bad but not great. Rooms are fine and workout room is small but better than nothing. Restaurant is really good for being in a doubletree near the airport. If you need a place to stay for the night close to the airport this is a good place!

This is a return trip here for a business meeting. The food we ordered, the service and attention to our needs were all good. It was a group of about 25 people and they provided the screen and other items we needed. We’d return here again. Nice for the attendees, there’s an airport shuttle so money was saved on not needing a rental car. The breakfast was good but a bit pricey. We’d definitely use this hotel again for both business and pleasure.

Pros:
Free wiki, free water bottles, free cookies!
the front desk person was nice. we had 5 people using two rooms, so she gave us 5 bottles of water since the rooms only had 4, and 5 cookies. there’s actually hotels out there that charges for wifi and water bottles, look up Sheraton in tarrytown ny.
Cons:
None

friendly staff, 10 minutes from offices and next to restaurants and Bradley Airport… and of course the welcome cookies

Doubletree used to be pretty fancy. Maybe they still are in certain parts of the country (world?). But here in ‘Windsor Locks’ — on the outskirts of Hartford — the place is fairly standard hotel fare.
To the good news, they are just down the way from the airport. Seriously. It might even be at the end of the runway. But you really cannot hear the planes. Not sure how they pull off that one, but they do.
You also get a cookie. You can even get extras — other than the one that you get upon check-​in — just by asking (but you do have to ask). That is nice. But I am not sure if it is worth it.
Access to the freeway is good too.
But other than that, you are a bit out if you need to get to Hartford (or anywhere else, really), and it reminds me of a beach hotel in that they seem to be rather run-​down. Refrigerators line the hallways in the mornings, presumably from guests who used them the night before. Work is apparently underway on some renovations, but I am not sure that they can do much about the location or the overall appearance of the place.

The company I work for has started putting us up here EVERY time I am in town. Yeah, you get a chocolate chip cookie, big deal. You better make it last. Food choices there are not good. The Lounge/​food venue, not the best service. Called roomservice FOUR times within an HOUR before ANYONE picked up and then when I did get the food, it was LOUSY not at all worth the price. I did hear a customer call and ask if they could mail her, a jacket she had left in the room. OK this is where I have a problem. They told her it was her problem. Granted it was but if she had asked VERY nicely would they have done anything more for her? The manager and an employee mocked her at the front desk, which I as a guest did not appreciate. Will I get stuck here again. I am sure. Will I enjoy it or my experience get better? Probably not.

Uh… Compare to other Doubletrees, this was my first OK experience.
Stayed 3 nights.
They put us on the 4^th floor, right NEXT to the Elevator
— Room is descent. But the AC kept making noise all night! (That’s one star MINUS).
— Guest screaming outside in the middle of the night after coming out from the elevator.
— Pool is not bad (indoor), but small
— Lounge is pretty good
— Shuttle bus to the Aiport
— Convenient restaurants around the neighborhood (Ruby Tuesday, McDonalds, Wendy’s, Burger King, Dunkin Donuts). Bowling alley 2 blocks away.

Ok, this hotel is definitely not worthy of 5 stars.
I just checked my Hilton honors account and I see that in the last year I have spent over 30 nights in the this hotel.
Was it my choice? No. I was coming out for training seminars and my company would handle my arrangements.
Were there any issues? No, this is pretty standard fare. The rooms are on the small side, probably the smallest Double Tree rooms I have ever been in.
Every Double Tree I have ever been to gives me cookies when I check in and has good beds, so nothing noteworthy there.
The staff @ the Double Tree is accommodating though. When I had fears of my flight being canceled, they had no problem reserving the last room in the hotel for me. It turns out my flight was canceled and the room was much nicer than a bench at the airport.
Given the choice, I would stay across the street @ the Homewood Suites. Larger rooms, about the same price, free drinks everyday.
I guess that is why I only rate it 3 stars. IT is A-​OK. Nothing spectacular, nothing terrible.

We stayed here for one night and ther service was excellent!
We were greeted by friendly people, my online reservation was ready, it was near the Bradley Airport on a the Grasso turnpike that is loaded with things to do.
They gave us WARM chocolate chip cookies, I ate my boyfriends too… like I told him I was going to… it was my birthday, I eat boyfriends cookie, its a rule.
The california king bed was to DIE for! A Sweet Dreams luxury item and I zonked out the second I laid down. We tried to rent a movie and we had some complications so I called Sarah and Jacob at the front desk and they rented the movie FOR us from the front desk!
The breakfast was a little obsurd. $ 20 for bacon, egg and toast seemed a lil steep, but there was a dunkies right across the street. They also have a pool and gym! Complimentary for guests.
We only spent about $ 115 after taxes, but it was soooo worth it.
We are talking about just spending the night at the Double Tree near our house, just to sleep in that bed again!