Planet Fitness – Wilmington – Justison St

Sadly this is my home gym as its 10 minutes from my house.
The equipment is outdated and falling apart. The space is tight so you have the feel of working out with others standing over top of you. Not a fan of the clientele that use this location. Depending on what time you get there, you may have a few gang bangers hanging out and just getting in the way. After 4PM during the week, it seems as the corporate folks from Wilmington use this as a social club. They stand around in groups and talk. All while keeping those who want to work out from using the equipment. The elliptical machines are like playing roulette. Some work and some don’t. You find out when you get on.
This «Fitness» gym needs to upgrade and crack down on their «Lunk» rule. But hey, I pay $ 20 a month and have the option of using other Planet Fitnesses. I have found Id rather drive 20 – 30 minutes from home to get a better work out and not have to worry about getting hurt on faulty equipment. Management really needs to step their game up.

This place is an absolute joke! Way too many people during rush hour. Half of them have no idea what to do and just hang out… Dumb bells only go to 65. Guess it’s true it’s just a beginner gym, stay away from 5−730pm

It’s a $ 10 or $ 20 a month gym, that is large, clean and acceptable of everyone! If you are looking for a high end gym, with spa like amenities, please go to the Four Season’s Sport Club; do not look for a franchise establishment on the Riverfront. The staff has always been very concerned and welcoming. They greet you when you come in, and bid you fond ado when you leave… EVERY TIME!

«Judgement free zone» is difficult to comply with the clientele here act like straight animals and staff does nothing to regulate «the rules».
$ 10 a month is hard to beat and they have a good number of cardio machines, so I maintain my membership.
However, when I say people here are animals, I mean it. Most workouts are mediocre because people stroll in so drenched in Cologne that it’s hard to breathe near them. Or sometimes people smell like they not only rolled in AN ashtray but rolled in ALL the ashtrays. Best yet, sometimes you can walk into the bathroom to people on speakerphone! But my personal favorite, is the minuscule size of the area to get a mat and do some abs– because girls hold down a spot for 20+ minutes… While they lay there on Instagram or just taking selfies… and maybe doing 5 sit-​ups every 10 minutes. I stay for financial value and proximity but I could stand to be surrounded by more people here who actually care about their fitness and don’t just come because they need a playground.

I haven’t been going to this location very long because I just moved to the area but I have been going to Planet Fitness for years. I enjoy working out at this gym most of the staff is very friendly. However, today I was at the gym and I always use the shower after my workout as I go right to work. One of the employees was cleaning the ladies locker room as I was getting ready. She just cleaned the showers, that sucks that I had to use them I know. But, she was complaining about it to another employee right in front of me to the point that I felt uncomfortable and awkward. She then proceeded to talk about it out on the floor with another employee. I re-​cleaned the shower stall I used because at first I felt bad. Now, however I am angry. This employee is very rude, disrespectful and unprofessional. I’m sorry but it is part of your job to clean the shower stalls and sometimes they are going to get used right after you clean them. You can complain about your job all you want it’s part of life, but DO NOT do it in front of a customer, especially the customer you are complaining about. It’s a shame because I do really like this gym.

I am rating this on the scale of Planet Fitness. As a Planet Fitness, there is only one that I believe it better which was just amazing for Planet Fitness. I travel frequently and had to leave this Planet Fitness a review.
They have the most equipment by far compared to other Planet Fitness facilities.

Right now my complaint is about the organization of Planet Fitness. Part of their advertisement is ‘No commitment — ever.’ That isn’t entirely true tho because if you join at a $ 10/​mo $ 29 one time (annual) fee, and you are there for 3 months and decide to quite, you are liable to pay for the balance of the year.
I just joined another Planet Fitness in another city on a month to basis that I was told is $ 15/​mo, and they just deducted $ 29 from my account for an annual membership fee. If I’m somewhere on a temporary basis and am only on a month to month contract, why am I paying an annual fee?!
This is on top of the mediocre machines that may be out of order for a month, the stinky environment and the poor customer service.

Very rude staff. I was a member for over a year, it’s a decent place to work out as long as you don’t have to deal with any of the staff members. I had a problem with my billing so I called which was no help. I went in to talk to someone and the only front desk guy was out front smoking for 8 minutes as I stood at the desk waiting for him. I canceled my membership. I’ll gladly spend my money somewhere else.

Wifi is important and they offer it as part of the membership however it has only worked 2 out of the 5 times that I have gone.
Also 3 tvs are completely turned off.
And the little listening devices on each machine don’t work. I had to get on four treadmills… to find a working «MYE» device to listen to the tv. Also some of those devices only get a few channels.
I’m disappointed overall in the care of things

This place is unbelievable. I asked to speak to a manager the person said oh he is standing right here. Comes back on the phone 2 minutes later and so oh the manager left. How funny you just said the manager was standing right next to you. I filled out a comment form on their webpage and still haven’t heard anything back from the management here. What a joke. They obviously know how to take your money, but don’t want to deal with anything else. The price is nice, but if you don’t offer customer service and don’t respect your clients I won’t be giving you my money to make you richer. JOKE.

Nice place so far. Need more assistants on the floor for the newbies like me. The clientele has been great though, everyone is willing to help with questions. Cannot beat $ 20 a month for gym (free visitor each time) & tanning!

It’s a gym to work out. No, it’s not a yoga studio and they don’t do classes. It is JUST a gym. It is very diverse, and you can feel comfortable here no matter what. It is never that crowded when I go, and always machines available.
No, the staff isn’t overly friendly, but they don’t have to be. I’m there to work out, not to make friends with the staff.

You cannot beat a 10.00 dollar gym membership with no cancellations fees. You can upgrade to 19.99 membership which includes unlimited tanning and massage chair usage, however, there is a cancellation fee with that package. They have a handful of massage chairs which are always being used. The tanning beds are stand up beds. I do not have the 19.99 membership, so I do not know how well the additional services work.
This gym does not have fitness classes. They have a group 30 minute workout with a max of five people rotating and using different machines. There is a 60 second traffic light when it turns green start your workout, and when it turns red you stop, and go to the next machine. I did the 30 minute group work out to my surprise it’s a good workout. Mark was the fitness instructor; he did an amazing job guiding us through the different machines.
This gym is perfect for people that are working out for the first time. You can schedule a session with a trainer that will help you with a work out plan and show you how to use the machines. This session is usually with a group of no more than five people. It is a great opportunity to learn how to use the equipment. In addition, their equipment is in good working condition. The gym has multiply television screens set to different channels, so you can bring your head set and watch tv while on the cardio machines.
The downside of the gym it gets packed around 5pm to 7pm. The machines at times are drenched in human sweat, however, the gym has paper towels and disinfectant sprays in every workout station. People clean your machines! The abs twist machine is always on high demand. I wish they had an extra one along with a stair machine. I guess for ten dollars a month, I should not be asking for too much. Overall for the price it is a good deal.

I like this gym for two reasons:
1) Price
2) Open ²⁴⁄₇
Having the ability to workout any time Im free is great! The gym is primarly comprised of cardio machines, dumbbells, and nautilus machines. I am fairly easy going and find ways to utilize the limited free weights so it works for me. If you are into powerlifting and heavy weight training this is not your gym. You should also avoid if you want anything besides what I listed above like a pool, sauna, classes, etc,.
Also get used to staff who do not really care about serving their clients. Youre lucky if you get a hello.

I came as a guest for one-​day and if I was a resident of Wilmington, I would steer clear of this sh! tbox. First of all, $ 20 for a single day use is extremely expensive. For that amount of money, I expect a great experience with a wide range of equipment and amenities. Being from NYC, I would expect a yoga studio or spin studio to charge that much money for a class, but what I saw was very disappointing. After paying $ 20, I walk into essentially a treadmill gym. It seemed like half the gym was treadmills. There weren’t any kettle bells, medicine balls, even a Swiss ball to do crunches. Why the hell are there tanning beds, massage chairs, and other amenties of a «premium» gym, yet they don’t have the basics? On top of that, that annoying lunk alarm kept going off and was very distracting and obnoxious to everyone around me. There are water fountains on only one side of the gym. I brought my complaints to the general manager, Shaun Thomas, and he is useless. I agree with the other reviewers who say it is worth a little bit more in monthly fees to have a quality gym. This place is by far, THE WORST gym I have ever experienced and I travel across the country for work and have seen my fair share of crappy gyms.
Bottom line… STAY AWAY.

I just cancelled my membership today.
I have to agree with the rest of the reviews. The staff is absolutely useless except for one or two of the girls. The staff never even attempts to get to know their customers.
I left because I was booted from a machine during the evening hours about a month ago. When I walked in today to cancel the manager and an employee were chuckling, possibly about me and the manger states, «your our first cancellation today.» When I explained to him about why I was leaving, due to gym manners, he said, «well, that’s hard to control.» No, no it isn’t. It’s only hard WHEN YOU DON’T WANT TO.

You really can’t beat the price. I signed up before they opened, so I have a $ 10 per month membership with a $ 29 annual fee locked in. I don’t go all the time so I like that the lower price is incentive to keep the membership in my «off» months.
I’ve never had a problem with the cardio machines and can always find one available. I agree with the assessment of the 30 minute work out. I’ve been annoyed by that before.
I have a very bad sense of small, which sounds like a good thing for when I work out there. The air does get stale and humid at times.
I’m surprised that no one has mentioned my biggest complaint. Some marketing genius with Planet Fitness decided that it was a good idea to have free pizza once a month. At a gym. Free pizza. So I spend all day trying to make good choices and what do I face? Dozens of boxes of pizza– pepperoni, sausage. Not even healthier types of pizza but Grottos– the ultimate in greasy pizza. Now, don’t get me wrong. Pizza is one of my absolute favorite foods. But the last thing that I want when I’m working out is the temptation to grab a slice or two on the way home. Its the most bizarre thing that I’ve ever seen.

For $ 10 a month I get my money’s worth. Is this a bare bones gym? Yes. Is it a place to avoid from 5−7pm? Yes. Do I agree with the other reviewer about the BO funk cloud that permeates every nook and cranny of the gym when its busy? Yes, indeed.
If you can avoid the crowds, this is a decent gym. It has a very limited space for free weights, and plenty of aerobic machines. I am bummed there is no pool, but what can you do. Planet Fitness does have tanning beds, massage chairs, and overpriced bottled water and sports drinks. All of these things I do not use. I know there is some sort of «black card» membership that gives you use of all of those amenities, but I’ll pass.
I do have a few things I want to point out. As another reviewer stated, the staff here can be useless. My wife asked for a receipt/​printout of the bill we paid for the year (for a discount on our health insurance), and was given a look as if she had 9 heads. Nobody could help her out, and it became a seriously annoying ordeal in order to obtain the receipt. Also, there are groups of people that will sit and talk on machines, and literally take over whole areas of the gym. It’s obviously their «social hour’, but have some respect for everyone else who wants to work out. It also amazes me the level of ambivalence the staff has towards the «attire» of some of the patrons. I’ve seen plenty of people working out in flip flops, and quite a few homeless-​esque looking vagrant types who look (and smell) like they spent the night in a dumpster. Also, it can turn in to a «thug life» prison yard with the amount of do rags, baseball hats tilted to the side, Timberlands, overly baggy clothes, and wife beaters. I am surprised that this is considered acceptable when there are rules posted on the wall about what one can and cannot wear. The staff just turns a blind eye.
All in all, you get what you pay for. If I work out 3 days a week for a month, each visit costs me less than a buck. I can certainly justify that savings by putting up with the negatives. I have a feeling that if I end up moving further away from the gym I will cancel Planet Fitness and rejoin the Y, but for now it will have to do.

I’ve been going there since June 1 2010 and I absolutely love it! The price is great! I love that I can still use my membership even when I travel! It’s great! Albeit I never had a membership at a gym, so I’m not sure if I should be expecting more. However, at 20.00 per month can you really complain?

There is no denying gyms are too expensive. I am eternally grateful this gym is only 10 bucks a month. I just think Planet Fitness underestimated the draw of a cheap gym in the city.
Pros:
*The locker rooms are clean
*The machines are clean and work well (it is still on the new side so they should be).
*The crowds are never so overbearing that you can’t find at least one piece of equipment to use
Cons:
*I find the staff uninterested in the general population. I am not a fitness pro and I do not know my way around every machine. I asked for a tour on my first day and an explanation and all I got was a pointing finger and: «those are the treadmills and those are the weights over there.» …thanks.
*A kindly older lady explained what the 30 minute workout was. I thought it sounded like a good thing to try but there were several people who just went in to use one machine for 15+ minutes and didn’t follow the protocol. The employees could care less about this situation and the people who do care are intimidated by the general attitude and unfriendly nature of the «machine abusers»
*THE SMELL. People sweat. Large groups of people sweating causes a smell. I know and understand this. But there is NO air circulation. I used to go to Total Fitness and there were large fans hanging from the ceiling circulating the air. If Planet Fitness threw a few of this in it would help a great deal.
I really wanted to give this place 2 stars because of the lackluster employees and hazy B.O. But I decided I need to «deal with it» as I’m only paying $ 10 a month. In this instance I feel I pay for what I get. If I want the extras… I’ll have to go elsewhere and pay extra.