MedStar Prompt Care – Wheaton

We waited for 1 hour and 30 mins and never saw the doctor. Prompt Care only in name and not service. We arrived at 6:30 and had all the paper worked fill out already. I printed it online. The receptionist still has to enter all the info before you are added to the waiting list. This too 45 mins and then my co-​pay was taken. Waited some more to see what was wrong with us. Waited some more so we can get height and weight taken. We got the «you’re next» line 3 times. At 8:00pm I decided to take my kids home. WE NEVER SAW THE DOCTOR!

I’m evaluating this location based on a comparison with a previous, non-​Medstar urgent/​prompt care site in Virginia. This low rating stems primarily from my interactions with the front desk attendant. The NP and nurse were adequate and are the only reason the overall score is not a one.
The woman running the desk today was absolutely worthless. She struggled mightily with data entry, requiring repeat spellings or read-​backs of telephone numbers. She was unable to identify my insurance account (a major insurer, offered through work, and found without issue elsewhere), possibly because she still managed to enter the information incorrectly (I couldn’t be sure. .. she seemed to call it in, in Spanish?). When signing in, she told me (not asked) that I stand in front of her to complete two forms before «allowing» me to sit and complete the final three.
Her coup de grace was in assigning the scripts. She not only failed to note where they had been assigned anywhere on the discharge papers, but after I called back — the second time — to advise her that the pharmacy to which she had sent the scripts was closed, she told me to find a place myself and then call her back. That is the WRONG ANSWER. The correct answer is: «Let me look into it for you and get back with you». You’re saying it’s the patient’s responsibility? Well, I guess that’s ok considering the place was busy. Oh no, it wasn’t. There was exactly one other patient overlapping with me. And now I know why.

I came to this urgent care location earlier today and was pleased by the care I received. The receptionist was very polite and professional. The wait was also less then any other urgent care center I visited in the past. The doctor was also extremely polite, professional, and knowledgable. The office was neat and tidy as well. I would definitely recommend visiting this urgent care clinic when necessary.

I went on a Sunday with abdominal pain. There was no one in the waitng room, and I was seen almost immediately. The nurse and the doctor were very pleasant. The doctor was able to diagnose my problem immediately, and referred me to a surgeon. My only complaint was tat snce I was a new patient, I had to fill out a number of forms that were really irrelvant to my current complaint. Then the nurse asked me some of the same questions that I had already answered on the form. All in all, a good experience.

The 5 minute doctor visit for post-​nasel drip was fine.
HOIWEVER:
CVS had suggested I come here to possibly get a higher level of treatment. In the end the CVS visit cost $ 59.00 got the usual antibiotic. The MedStar visit cost $ 240.00 got the same treatment as CVS. WOW! So come here if you wish to get the same treatment for 4 times the price!!!

Amazing experience! Best Urgent Care facility that I’ve ever seen – and very family friendly.
We live in NYC and were visiting family; ²⁄₃ kids had fever/​sore throat. They were quick and very child friendly throughout our stay. The facility is clean, new, and perfect for what we needed.
Most of all we were very impressed by the care, professionalism, and good cheer that the doctors/​nurses demonstrated. Wow – wish we had these people in our doctor’s office in NY.
Thank you!

When I was referred to a «Sports Medicine» doctor I was skeptical. Sports and me – huh? Without going into detail, after some years of stiffness and pain I finally met a doctor who listened and actually made a diagnosis based on past history, symptoms, and a physical exam. When Dr. Veenema gave me the diagnosis and treatment, no major invasive procedures or heavy duty meds, I was so relieved. When I researched the diagnosis on-​line it was described as «frequently misdiagnosed» and my symptoms were spot on and exactly as detailed in the literature.
Dr. Kenneth Veenema was the first orthopedist I have met who actually listened and made an informed diagnosis. He was professional and pleasant. I highly recommend him. I saw him at his office at the MedStar Prompt Care facility on Georgia Avenue, Wheaton/​Glenmont, MD.

I went here last Saturday fairly certain I had a yeast infection. I told the doctor my symptoms and she agreed that it sounded like one to her as well. Once I told her that I had been taking an antibiotic, she said she was certain and said she didn’t need to exam me… uh…wait a minute. .I asked her to exam me regardless of her «certainty»…
That’s what it turned out to be but the experience left me disappointed. Don’t people go to the doctor for definitive answers not just a prescription? (And what happened if she had been wrong and she hadn’t examined me?)

This review is not about quality of care. I was not allowed to experience it. I arrived about 2 minutes before 8 pm closing, limping after a toe injury; I thought it might be broken. I parked, limped into facility (which is in a 1970s shopping plaza/​strip mall), and tried to enter door by door among the several doors which were part of the urgent care facility (no doubt taking up what had been multiple storefronts in earlier times).
Turns out the «official» entrance was around the corner. By the time I limped over there with my injured foot, that door was locked. When I pulled the door, the receptionist took her finger and slashed it across her throat. I suppose she was telling me to stop trying to open the door (as in a theatrical director’s «cut» signal) — but I thought it odd that this alleged medical help facility allowed its staff to signal to patients using body language more widely understood to threaten someone with death from a throat-​slitting assassin.
I then tried to tell her through the locked door that I knew it was, by then, 8:02, true, but I had been going from door to door and had to limp slowly to find the right door, so tried to present myself before closing time. She shouted back, but could not be heard as she stayed at the reception desk rather than try to speak through the small gap in the storefront doors, as I had. After I pointed to my ears to indicate that I couldn’t hear, she stuck her head out of the «employee door» which was at the other side of the facility, about as far as possible from the «right» door, forcing me to limp over to it, and told me that it did not matter that I tried the other doors, since I wasn’t at the «right» door when the locked it, so no one would treat me.
GOTCHA!!! Yes indeed, just what you want from a facility in the business of caring for the injured. A GOTCHA game in which the gimp is bound to lose!
When asked if there was a manager to whom I could explain the situation (since it was only 8:02), she said there was no manager in the facility.
Could it be that a major regional health care chain has receptionists run the offices themselves? Wonder if the doctors like it that way?
Bottom line, don’t bother if the timing of your health care need might be incompatible with the receptionist’s evening plans. Come long before closing, and know that the receptionist (who identified herself as JC — could it be she’s that superstar???) will leave you bleeding on the doorstep if you happen to not know which of the myriad doors is the «right» door, as she put it.
Remember, if you go to the wrong door, they’ll just let you steep in a pool of your own blood if you don’t win their little gotcha game. After all, what is more important, helping injured patients with a mobility problem who have trouble finding the door before the final buzzer sounds or the receptionist’s date that evening?

The doctor was thorough and explained what was going on with my body clearly. The desk staff was very nice. There was practically no wait at all and they haven’t messed of up on billing my insurance incorrectly once. what more could someone ask for.

Great care, very attentive, super clean establishment with little to no wait time. I definitely recommend if you need to see a physician and your primary is unavailable!!!