Comprehensive Women’s Health

I have been a patient with comprehensive for about 3 years and never had any issues with my provider Christiana Neal, she is great! But the professionalism of the staff has gone down terribly since first becoming a patient. Yesterday I had an appointment schedule at 11:45am to arrive and they tell me that I can not be seen at that time because they don’t schedule appointments then because it interferes with lunches so they needed to reschedule me. Now they say they called me twice but I received no voicemail so I tried to explain that I’ve driven an hour, I’m ill and it’s a few days before the holidays this time is the only time that works for me. After about 10 minutes the receptionist goes to the back and returns with someone who instantly tells me «oh your outside your grace period anyway so we will have to reschedule». No ma’am I am not I’ve been here trying to be seen. She then tells me she can’t do anything for me because she won’t inconvenience the doctors. Now don’t get me wrong I can understand if I was late but how can you not inconvenience the doctor but as an ill patient you are ok with inconveniencing me. She actually saw NO problem with telling me I could not be seen because they had to go to lunch, although they made the mistake. Saddens me that Im now force to never return. They need better trained staff with customer service and dealing with patient needs.

Easy parking at the Glenn Dale location. The office was aesthetically appealing, the wait room wasn’t packed and there was no wait time. I saw Dr Maraugh who was thorough and helpful! After an arduous search I finally found my new primary care practice!

Thank you Unilocalers for the heads up. I called this practice before checking Unilocal– I know, I know… Anyway, I talked to the receptionist about getting my lab results from labworks before I came in for my visit and she didn’t seem to know or care. She was just interested in making an appointment and nearly hung up on me when I made the appointment and then tried to ask her another question. I got an uneasy feeling about that. She didn’t want to help beyond making an appointment nor did she want to ask and find out and call me back. I have realized that front desk staff a very important in a practice and have stopped using an otherwise great urgent care center for emergencies or when I can’t get an appointment with my PCP because of incompetent office staff, but I digress. So, I was thinking do I want to deal with a medical office staff that are unhelpful– of course not. I went on Unilocal and my fellow Unilocalers confirmed what I was thinking. Thanks for saving me from a headache. Smooches.

I am a cheerleader for this medical team here, however I have had some very frustrating experiences lately– particularly communications. On several occasions I have contacted the office asking to speak with a doctor to discuss lab results and ongoing issues, and my call was either not returned or I had to call back and still was unable to speak with someone. When someone did call back, they did not leave a message on my voicemail and when I called back they did not answer. It is difficult to get a hold of someone when it is not during business hours, even though you may have a call phone the office after business hours because this is when they are able to follow up with clients. Christina, PA is the only reason I’ve stayed thus far. She is great! However, due to the difficulty getting a hold of medical staff, not entering/​uploading records into the portal, And still experiencing issues, I feel out of the loop of my own issues. I will add when I’ve needed to schedule an appointment they are usually able to fit me in the same or next day.

Unfortunately I made an account just to leave a review. I must say I am VERY disappointed with the service I received just over the phone! I was a potential patient calling to schedule a physical. I notified the receptionist I found Dr. Marshall from my insurance plan which is United Health Care. I was immediately told «sorry we do not take that insurance plan» I found that odd because the doctor is listed under my plan, which I informed the receptionist. I was then told «we don’t take this plan anymore» at this point I am very confused so I asked why. The answer I got was «because the plan does not pay well» I am very upset now because my care is being denied by a doctor who is contracted with my insurance. I asked to speak to the office manger and was told there is no office manger that I was speaking to the front desk supervisor. I simply then said okay and hung up. I will not waste my time with an office who does not value my care because of my insurance! This will be reported to United Healthcare!

I had a horrible experience getting X-​ray results for an injured finger in a timely manner. The office staff did not answer the phone for over two hours, in the middle of the day. There is no option to reach someone via any other phone number than the only one posted on the website for 2 different offices in two separate cities. Ridiculous. I am changing to a different primary care provider as a result of this horrible service. Imagine if I had a serious health problem… I shudder to think how poorly I would probably be treated.

Had to make a sick appointment and was anticipating not even getting in the door. When I tried to make an appointment for my regular physical a few weeks ago, I was put on hold and forgotten about twice, and then told someone would call me back because the office was too busy. And I never received that phone call!
But, after having high fevers and flu symptoms for a week, I called and was immediately given a morning appointment. It was with Dr. Harris, who I didn’t even know as part of the staff, but in short, she was excellent. She had wonderful bedside manner, was extremely thorough, and was encouraging and serious about getting me back on the mend. Loved her.
I agree with the poster who said the PAs are great, but it’s rare to see Dr. Marshall, whom I also really love. I hope they expand their staff and work on the efficiency part, because I want to stay there as a patient as long as it continues to be a smooth and easy experience.

I wanted to like this practice, but they made it too hard. I needed a new doctor when we moved to Maryland and when I fell and sprained my ankle, I made an appointment with their nurse practitioner. She was great – thorough, pleasant, sent me for an X-​ray just in case. I was told I would have the results within 24 hours. I called daily for my X-​ray results and after 7 days, a full week later, they finally called the radiologist to get them. Now today, a full 4 weeks after the original injury, they called to tell me my results were in and my «knee» wasn’t broken. To add insult to injury, I also wrenched my back when I fell and they prescribed me muscle relaxers that constipated both me and my breastfeeding son (after telling me they were completely breastfeeding compatible). I will NOT be returning.

Their services are by far the best that I have been able to find. They only treat women and they are very easy to reach. They can draw the labs on-​site and send your prescriptions to your pharmacy of choice.
My only concern is that on occasion you have to see a PA instead of the doctor. However, the PAs are very attentive and knowledgeable.
If you need an appointment for a complete physical, the wait time is long (3 – 4 weeks).

I am surprised at the reviews. I have had a FANSATIC experience with Dr Marshall and her office. My expectations of the front desk is pretty neutral in general. Her front desk seems to manage the calls, patients etc pretty well. I have never found them rude or disorganized. Dr. Marshall is just a delight, extremely patient, engaging and knowledgeable. She is exactly what I seek in a dr and I am so thankful to have found her.

I waited two months for an appointment. When I made the appointment, I made quite clear I needed an annual GYN exam — not a primary visit.
When I visited today, it took two office staff people to say the same things to me twice before they finally got me an office manager who explained they do not do those visits on the first visit — it takes at least 2 so they can «establish care.»
Don’t tell me I can make a GYN exam so I will book it and then tell me when I get there I need to wait for at least another visit to be seen for the actual purpose of my visit.
Be clear on the phone to new patients and make your practices clear from the beginning; don’t hide behind obscured language and «we do that!» to get people in the door and make more money off visits and instance.
This was a waste of time and the office staff was incredibly not helpful.

After speaking with Dr. Marshall I decided to continue to go to CWH as long as I could be seen her only. my last Drs Appointment was about two weeks ago (the first time I had been there in about a year) and I can certainly tell that there have been a lot of positive changes made in the office. The staff was extremely friendly and thorough, my wait time was minimal and all procedures were done in a timely manner. After meeting Dr. Marshall and being seen by her I felt that the level of care I received was beyond satisfactory and I am happy to return to be seen by Dr. Marshall for future appointments.

Another update:
I guess the front desk is working on customer service skills… because I see growth since my last review.
I was recently there for a routine test for employment/​forms. Longer than usual wait, but the front desk rep (the Asian lady) was really gracious and apologetic. The lab technician was nice and enjoyed a laugh with me as I told her I was trying to get tickets to the OutKast concert in Atlanta in the fall. (Yes – I was using the Ticketmaster app while getting a TB test. No shame.)
I noticed that no one mentioned this… but it would be great if they spruced up the Silver Spring waiting room – fresh paint, newer chairs, etc. It feels almost clinic-​ish.

This place only has two stars, and I still decided to give them a try.
I made an appointment for a yearly exam. Although I was with the certified Physician Assistant Selinda Salazar, I felt like she was attentive and thorough. Regardless of the reasons for my visits, Salazar has always given me the best attention and knowledge. In addition, she has the warmest and friendliest demeanor.
Here is the downside; I have never seen Dr. Marshall. Don’t get me wrong; Ms. Salazar is awesome, but I have yet to see a doctor. If seeing a physician is your absolute thing, then this isn’t the office for you.
So far, I haven’t had any major issues that made me question Ms. Salazar, and I will continue to come to this office for my exams and checkups.

This place deserves only half star for the convenient location!!!
It was my first time going for my annual checkup at CWH after having to a few other places before. First impression was not that great. But overall it was fine. I met with Selinda Salazar even I tried to make appointment with Dr. Marshall (a friend recommended her) and was told that I would be able to meet her on my follow up appointment which never happened. Salazar was somehow nice. Took her time to listen to what I had to say and explained back nicely. On the day that I went I told her that one of my problems was shortness of breath. She said something about giving me the inhaler and a lot of some other stuff. I then forgot about her saying that she was giving me the inhaler. At the end of the appointment she said I would have to make another appointment for the follow up after getting all the results from all of my tests. I then made the appointment for that. The day came she was telling me about all the results which I think it could be done over phone (of course they are doing business — that way they can charge more). She asked me if I picked up the inhaler. I said «No». She did not tell me which pharmacy I should pick it up from and it was not clear. After that she found out that I did not have any pharmacy registered with them. How can I be picking something up if there was no pharmacy to pick up from?
Later on the following month (a month later) I had a cold with bad cough so I called and made another appointment. When I got in the lady at the front desk told me that I did not make any payments for my last visits. I was like how can I make any payments if I never receive any bills for me to make the payment for? She said I would not be able to see doctor if I do not make some parts of the bills. I said I do not mind making payment but it is just I never received the bills and demanded to see the statement. She then responded she would contact the billing department. A moment after that I was called by another woman working in the office who claimed that she was the «Manager». She called me in and explained about the deductible craps and that I would have to pay the out of pocket every time I see doctor. She gave me the look as if I was dumb and did not understand the process or refused to make the payment. It was not at all formal or friendly manner or good customer service. I told her the same thing that I did not get the bills sent to my house so how can I make the payment for and how am I supposed to know how much I was supposed to pay? I said just give the statement and I will look at it and make the payment. They eventually gave me the statement and then the front desk lady asked me if I was able to make some of the payment today. I looked at the payment and made the whole payment. I was already sick and had to go through their crappy billing system and people.
I am just waiting to get the last bill for my last visit and that was the last time I go back to that place again. Oh! Did I mention that when trying to call them? You will be asked to put on hold and never get back to you until you hang up and call again and you have to cut them by telling them that you were put on hold before.

UGH! I have HAD IT! After three years I am moving on from here. I used to speak so highly of this place… no longer. I initially had Jessica — who was amazing. She listened, and figured things out other doctors never even tried to. Then she left. Then I had Christina Neal — also equally amazing. She’s very personable and smart — I like her a lot!
The front desk staff, however, leave everything to be desired. They are rude and generally incompetent — they have given me the wrong blood work results more than once. Seriously?! So frustrating!
In the three years I have been going to the practice I have never once seen the doctor — I wouldn’t even recognize her if I had to. When I’ve had issues that required a nurse asking questions she has never come in to ask me questions herself…
Now I’m receiving bills for a «No Show»…oh, rearry? I can show you the RX you wrote me on the day I apparently didn’t show up…
Donesky. Over. Moving on. You should too. They won’t get it until they don’t have people there anymore. Hopefully Christina Neal will go to a better practice — she’s worth every ounce of every penny.

LOVE THIS OFFICE! Dr. Marshall is an amazing physician! She takes the time to truly hear you as a patient — a quality that I value in a provider. Dr. Marshall is comprehensive in her approach — warm and caring — I feel truly attended to as a patient! I ADORE those amazing PAs! The office staff has always been kind and efficient. I couldn’t say enough wonderful things about Comprehensive Women’s Health!

I received a voicemail from Christina Neal explaining that they were using an outdated billing system and an apology for the confusion on my account. I appreciated her reaching out to explain what happened and apologize, so they get a few more stars from me for that.
I will also point out the plus sides to my care at CWH:
— I really liked Christina Neal as a provider when I saw her
— I appreciated having my records online and available to me
— I liked having early appointment times so I could see my providers before work in order to avoid using sick time
— I last saw them over a year ago. To be fair, it seems as if they are really making an effort to correct the front desk issues from when I last received services from them

I too have experienced long wait times, unless seen by the NP. My latest gripe is that the office staff is incompetent. I left my last PC doctor because of this, so I guess it is the norm. I requested that CWH give me a hemacult test (a nasty stool sample test that will discern microscopic blood in your stools) as I have a family history of colon cancer. I had dietary restrictions for 10 days, so it was a long, messy test. Today they called to inform me that the lab is no longer accepting this type of test and they are sending me a new test. Unacceptable!

I can’t believe the inconsistency in care and policy provided here. They don’t know their patients nor care about the problems. They also have no idea on how to educate patients about diseases which only means clearly they do not understand the care they attempt to provide. They state they can provide quality care however this is a huge lie! I am finding a new physician who actually listens, knows my medical history, knows how to educate and can have discussions without being defensive.