Sears

Poor customer service from the employees in the appliance department… could elaborate and give more detail but the bottom line is Sears appliance department associates demonstrate poor customer service.

I never learn my lesson. This place is rats. Service is slow and cashiers decide to complete the credit application when there is a long ass line. Seriously people? Ughhhhh

Customer service sucks here!!! I was trying to find a pressure washer and I saw it on the first floor. I was trying to get some help but a blonde lady wasn’t even trying to help me at all. She basically told me it was on the third floor but i already saw it on the first floor… I asked her why it’s on the third floor she just said «I don’t know!» Was about buy it but after seeing the customer service like this I just didn’t want to buy it from here anymore. After this horrible experience I will never want to come to Sears to buy anything again thanks to the bad service.

Very bad customer service. Only one cashier had to wait for 35 – 40 minutes. To long for three things. Not happy at all. I asked the cashier if she had back up and she said no. But after she called a girl. I thought she didn’t have back up.

I don’t like sears!!! I’m only here because my husband likes their tools. Other than that I don’t buy anything from here anymore. I bought a mattress about 4 years ago. Worse experience I have ever had. The mattress leaks for some reason and sears blamed me. They said I might have spilled something that caused it to leak and they were not responsible. I told them I don’t take drinks to bed. Well obviously they did not believe me. They told me to talk to the manufacturer and report. Well I did and they said I had to call the store. No one took the Blame and I was forced to keep it. I have to put a thick blanket so I won’t get wet during the the time I sleep. No one was willing to help.
My husband buys tools here. However, he has to do his own research since nobody knows about their own tools.

Sometimes front-​line customer service employees can give the best service in the world but they can’t overcome the lame policies of their companies… and so it goes with Sears. Our long dishwasher odyssey started last week when we thought we had bought a Bosch dishwasher at the Sears in West Covina. Our salesman, Anthony, was very nice and patient and helped us pick out a dishwasher that fit our needs and we got a good price, $ 629, because Anthony price matched it with Lowes. He looked on his portable tablet and the dishwasher was in stock and could be delivered later in the week — until he went to finalize the transaction and suddenly the dishwasher wasn’t available until over a month later. Some kind of computer inventory glitch. We left the store not knowing if we could really get the dishwasher but Anthony said he would keep trying and would call us the next day. When he called he apologized but said he wasn’t able to get the dishwasher. So it goes.
So I waited a couple of days to go back and again was helped by Anthony who helped me pick out a different, more expensive model but at least it was in stock. The next day the installers called and that’s when I found out that the standard sized dishwasher was not going to fit into the space we had. The installer suggested a different ADA compliant model which would fit. Back to Sears I went and again I was helped by Anthony who was very apologetic and helped me find the smaller dishwasher I needed. And then the moment of truth. This third dishwasher was the most expensive one yet but if they could price match the best price it wouldn’t be too bad. The best price was at Sears Outlet. Anthony said he would need his mangers approval to price match but his manager, Marc, said that it was against policy and he wouldn’t/couldn’t do it. After everything we had been through trying to buy this dishwasher the «Right Thing to Do» was to price match and give us the lower price not an excuse about following policy. Keep following policy Sears and you’ll be joining The Broadway, Mervyn’s, Gemco, White Front and all the other stores that cared more about following policy rather than doing the right thing for their customers.

If I could give them zero stars I would! Worst experience ever. I am extremely embarrassed by the way they treated my mother and I. Bought a Christmas gift for my dad and the item they sold me was wrong, it wasn’t what I had purchased for him. My 68 y/​o father didn’t even realize it until I came over to look at it, so I right away went to return it. They accused us of switching items, claiming that we were trying to commit fraud or something. Really? For $ 130? Joe (store manager) and Bruce (??) were absolutely useless. How can you embarrass customers the way that you did? I am an educated person, a registered nurse, I know all about customer satisfaction. Then Joe practically refused to give me the number of corporate. Ultimately I told them that I wanted nothing to do with Sears ever again! I told them to keep the $ 130, keep the item (that they absolutely sold to me, that is exactly what was sold to me). Keep it all! I have also canceled my credit card with them. I will never shop at ANY Sears again. The sad part is, that I’ve been such a loyal customer. All my appliances came from Sears, tools, and my car gets serviced at Sears. No more!

So I ordered a dryer at the store in the appliance department… Paid over $ 800 with extra warranty and an $ 80 delivery charge. You best be home ALL day and waiting by the DOOR for your delivery. They DO NOT call you before delivery so you have no idea when they are coming. So don’t get in the shower like I did because if you miss them, they make you wait an entire WEEK for your delivery and they say the reason is because ‘that’s when they will be back in your area’. Seriously? That’s a WEAK excuse. Where exactly are they bringing it from? Meanwhile… I’m washing my clothes and taking them to the laundromat to dry them. I will definitely think twice if I have to deal with their delivery system again and so should you.

Not worth the headache! Sears failed us greatly we ordered on line and needless to say our new fridge is sitting pretty but the haulaway service we paid for has still yet to be completed. Forget customer service they didn’t do a thing on the day of delivery. Now not only did I set aside more time from work for a second pick up but somehow that pick up date and time never made it on their records and was reschedule for a week later. Now they expect me to set aside more time for a third attempt at something they can’t seem to get done correctly. Mind you this is a service I paid for and they have collected on already. Don’t waste your money spend your hard earned cash else where. Also SCE has a FREE haulaway with a cash incentive. Now I know better and so does anyone who ask me if they should appliance shop at Sears. Don’t do it! You’ll be glad you didn’t. For all the inconvenience a gift card refunding your haul away fee and another 3 hours of work time lost. Thanks a lot Sears who knew a simple fridge for a decent price would end up costing so much in the end.

My review is for the Appliances department. Salespeople are to pushy and their delivery system really sucks! So disappointed with this company. Be careful when you do any exchange with your washer or dryer, I can guaranty you that they’re gonna mess up.

After reading the reviews for this particular Sears I had a good experienced. Came here for some work pants and shirts. Spent over $ 200. The gentlemen in the cash register told me about a coupon that gave me an instant 20% off. I saved over $ 25. Can’t say no to that. Thanks Keilty for the savings and great customer service.

These people should be negative stars.
Do not buy furniture here, the items will arrive defected and they will put you dealing with a third party vendor that is run by idiots. Sears conveniently takes no responsibility and points to the vendor to correct issues and they are the worst.
AMB FURNITURE, warning do not buy from them. Horrible craftsmanship, and customer service.

Terrible! Sears gave us a window of 6−8pm on Sept 17. At 8pm, the delivery guy calls us to let us know he’s on his way. At 830pm, guy calls to say he can’t find our address on the GPS. We give him the directions and he says he’ll be here in 45 minutes. Past 10pm and nothing. Get a phone call from Sears saying our dryer will be delivered on Sept 21 first thing in the morning 7−9am.
Sept 21 at 730am, delivery guy calls saying he’s on his way. I tell him our neighborhood is new and he won’t find us on his GPS. He insist that he knows what he’s doing and will find us on his «navigation system». Calls me back 10 minutes later saying he can’t find is. I give him the directions and he insist we must live in another city in another direction like he’s the one who lives here and drives here everyday. He was very impatient and rude over the phone. He calls back 10 minutes after that and talks to my wife saying he’s lost. Well if he had listened and followed my directions, he would be good. My wife gives him the directions again but he chose to speak over her and insist our city doesn’t exist because it comes up as something else. She tells him the same directions of exit here, turn right, turn right on this street, then make first left turn on this street. 30 minutes later Sears calls us telling us our delivery is now rescheduled for Sept 26 on a Saturday.
Really Sears? It’s not hard to follow simple instructions and it would help if your employees took the time out to listen. You made my wife waste 6 hours of her life waiting and that’s not including the time she will spend this Saturday, assuming they actually deliver it. All she wanted was her dryer but you made it hell on her and caused her to cry. Your drivers are incompetent and your service needs improvement. We spent our money at your store and you caused a lot of undue stress on us. You’ve lost a customer here. Thanks.

Mind you that the sales staff deserves 5 stars. This rating is strictly for the parts, repair and installation department.
To whom it may concern,
I just was hung up on by a female member of your staff (9÷5÷2015 at Approx.: 5:15 PM PST) I was transferred to several departments before I had the bad luck of being transferred to this person in your installation department. After her attempts to belittle me by being rude, argumentative, condescending and without question extremely ignorant, I finally gave up on the ability of your team to answer a very basic question.
Scenario:
I walk into West Covina, Ca. Sears store and present the sales rep. Isaac Castillo with a Kenmore/​Sears web site Item number and Model number for two different air conditioner units.
The associate (Isaac) easily searches and finds the product that I am looking for.
I am told that the items will be ready for pick up next week.
Wanting to get a jump on the installation of the power requirements of each unit, I call customer service, repairs and finally (unfortunately) the installation team. All with a basic request.
Please site the NEMA receptacle/​wall plug number that is required for the power cord to connect into for each unit.
I was made to feel like I was asking someone to cut off their left arm and use it to fish out splinters from their eyes.
Why is it so hard to answer an extremely basic request with your parts department given the same basic information that was utilized to locate, pay for and order two air conditioner units sold in your Sears store?
If there is anyone in your whole parts/​service/​installation departments that wishes to redeem yourself from the lacking customer service that I received today, please contact me with the answer to the very basic query that I posed.
The information that I can provide to you, that I did provide to the successful sales rep., is the same.
Kenmore Sears Item # 427 718 500 Model# 77 185
Kenmore Sears Item # 4 276 250 000 Model# 76 250
Signed,
Disillusioned and disgusted

Their rewards program is set up so they can sell your information. I’ve been getting sweepstakes calls off the hook and emails galore since signing up with them. There is no other place I can pin this on. DO NOT GIVE THEM YOUR INFORMATION!

My Wife and I came to Sears to shop for a Stove & Microwave and the sales person was most helpful and very knowledgeable on the products being sold. So we went ahead and purchased them with the understanding the stove was on back order and it would be few weeks. Two Stars
A few weeks go bye than they tell us delivery has slipped until July 16^th. Not happy but oh well; we waited this long what’s another few weeks that was June 29^th,
Today July 2^nd we get a knock on the door and it’s the delivery guy with our Stove & Microwave. Cool, I mention to him that we would have had the old stove pulled out had we had known. Cause they said it wasn’t going to be delivered until July 16. Hold on and I’ll pull the stove out so you can take it. «He say’s he’s not suppose to take it » That’s not what the salesman said. «He told us you would be taking our old one when the new on came in. Nope can’t do it
So what am I suppose to do with the old one? He says call Sears I’m in a hurry as I have other scheduled deliveries. I say ok thanks…
Ok are you ready for it; we open the box and it has finger prints all over the top of the Stove as if someone didn’t want it and had it returned. Make sense why ours came in prior to the date. We got someone else’s reject or for all we know a demo and paid $ 3,300 for a supposedly a new stove. Now I’m really pissed.
We call Sear’s and they tell us oh so sorry we will send you a new one July 16^th just hang on to that one. What! I need someone to pick this useless stove up right now, as it is taking up space in our kitchen!
As I write this three hours later I am still waiting for someone to call me back. What a joke
Looks like I won’t be buying anything from Sear’s again and cancel my order.

Came here as an emergency as my battery died on a Sunday. They made me wait an hour to test the battery. I mean, it wasn’t like they had a line of people waiting, but they said they needed the time. Ok, so I watched a little TV in the waiting room.
They came back and said the battery was still good and that we must have left a light on, the door open or something was wrong with the alternator.
Of course they charged the battery and used the car for the day and I started to think, wow, maybe the door was not closed or a light left on.
On Monday morning, guess what? You guessed it, battery dead. This time I went to a local mechanic I know, Leo who tested the alternator and battery based on what I told him and guess what SEARS? It was the battery!!!
WHAT A COMPLETE WASTE OF TIME!!! I trusted Sears because I normally buy my car batteries from them. As a matter of fact, the battery they tested was a Die Hard battery. What a joke! Sears just lost a customer they had for 20 years, just because their hung over, mad because they have to work on a Sunday Morning techs misdiagnosed my battery. Maybe they just wanted to make more money from me by changing my alternator. Funny things is they also were telling me I needed new tires and could check my brakes. My plan now is, never to go to Sears for any auto needs, if they can’t check their own batteries correctly, what makes you think they can do anything else right.
Go ahead though, take your car to this place. Your car, your money…

So sears definitely takes me back to old family trips to the dated department store so dad can check out the tools and lawn equipment and mom can make an effort to find some sort of fashionable attire for my sister and I so that it didn’t feel like a completely waste of time. …flash forward 20 years and it still feels the same way. I try to avoid sears at all costs, maybe it’s part of my father’s habits instilled in me, but majority of my large appliance purchases have been from Sears so I can’t completely knock it.
Anywho, this review is for the merchandise pick up area. I recently bought a new treadmill online and needed to go and pick up. I received a prompt email when my order was ready, thankfully they had one in stock so I was able to pick up the same say. Did I? Nope, I went the next day.
The process was super simple and fool proof. Pull the email up on your phone and scan it at the computer, and basically it tells you to sit back and relax and someone will be out in 5 minutes with your order… if not, you get 5.00 gift card. So the clerk comes out and loads it into the truck and poof! I’m on my way.

If I could give no stars I would this place is horrible, there rude and I herd them talking about how it was a in-​convince to help there customers… This is the 3^rd battery I’ve gotten from here in a a year and all of them don’t start my car if I let it sit for more then 2 days… Horrible. Never coming here again. And so rude not to explain anything to me. It’s not like I know your job.

Worst service ever. The employee Cheryl is very rude and they need more people in the jewelry section. I think she has issues on who should receive customer service; like those who don’t look like her. Should I use the «B» word?

Nope, never again. One of the worst experiences with a manager I ever had.
Recently, my window A/​C unit broke (during the heat wave), so I swing by Sears to get a new one. I talk with an associate (who I had to find on my own). Associate was nice but painstakingly slow. I kid you not, 40 mins to buy this A/​C unit in a near empty store, counting from the time I said «I’ll take that one.»
However, this is not the issue that keeps me from coming back ever again. I decided to try out a portable unit versus the window unit because I was thinking I could move it around. I was worried about it cooling a room. The associate recommended the bigger one, 12 000 BTU’s to be safe. I asked what is the return policy if it does not work, he told me if «you keep all the original packaging and receipts» you have 30 days. I take it home, try it out, and it is terrible. Not even close to what the chart on the box and the associate was saying it could do. The next day, 18 hours later, not even 24. I bring it back to return it.
I spoke with a manager, his name was David. Right off the back I got so much attitude. I said the exact thing above, and it just set him off on this rant about how all «you people» don’t know anything about these units and about how you should know better then to think this would perform comparably. He asked me if I had ever even owned one before. He was really trying to make me feel like I was doing something wrong. To top it off, he said, as if he was doing me a favor, «we’ll take it but we have to charge you a renter restocking fee.» He was claimed I took it home just for the heat wave and brought it back. I have 30 days why would I bring it back in less then 24 hrs, if he hasn’t notice tomorrow is going to be 107 degrees, I doubt the heat wave is close to ending.
I asked to speak to another manager and he stated with great pride that he’s THE manager and will be charging me a restocking fee. To which I told him, I need to talk to his boss, to which he ended up refunding me the full price WITHOUT the restocking fee. Which I felt he should of don in the first place. To top it off, while he was doing the refund, another customer came by and asked «where the portable A/​C units were?» He pointed them in the direction and followed with, «you shouldn’t buy one.»
He made me feel as if I was doing some illegal when all I wanted was a different A/​C unit. But after that incident, if there was any hope of me picking a different one it sure wasn’t going to be from Sears, you just permanently lost a customer.

Made a visit to Sears so I could purchase a new BBQ since mine went out of commission a few weeks ago. I knew which BBQ I wanted to purchase, because I had done my research and visited a few tines before hand ad well. I had flagged a sales associate down for assistance in the lawn and garden section to assist in my purchase. 20 mins go by and this associate is no where to be found. I got fed up and walked out… as I was walking out I made a comment to another dales associate about Sears losing a sale. He didn’t t care, he just went about his business.
Seems like Sears has gone WAY DOWN in customer service. And its unfortunate that these 16 year old kids don’t care about their job like they should.

these 5 stars are for the crew in the warehouse especially Christy. she went above ad beyond to help me out… also those in the show dept were very friendly and had great customer service… the only problem i have is when u pick up clothes in merchandise pickup because of an online order the clothes are very wrinkled and messy looking not nice especially if your giving as a gift. i like ordering from walmart they have their clothes in air tight plastic and are freshly folded… as Kohls online does also… wish Sears would step it up a bit… i would spend more $$ there if they did. thank you Christy for all your help and also the shoe dept employee.

Honestly, if you buy tools, workout items, or anything that is enclosed. Check it! I bought work out gloves for example and they were the WRONG SIZE! I mean come on, who takes the time to take something out and switch it?!

Came here because my beauty stuff was 50% off. After almost filling my basket to overflowing, I sauntered over to the jewelry section–
Me: pointing to the picture that says $ 69.99, is that sterling silver or white gold?
Sears employee: (with a bland expression on her face) that’s sterling silver.
Me: Do you have anything in white gold?
Sears emp: (with a blander expression on her face, yea it’s possible) well they’re all mixed (and then turned her back on me.)
WELL I NEVER!!!
Needless to say I was outta there.

I ordered a shirt from the
website and I had it set to deliver to the store so I wouldn’t have to pay for shipping. I got the confirmation e-​mail stating that it would arrive in about 5 – 7 business days and that I would be getting some kind of confirmation to let me know I can come pick it up. A girl named KRISTY called me to tell me that my order was ready, and a whole 24 hours later, I come to pick it up and it was no where to be found. I waited for almost an hour for them to try and «look» for it and finally the manager tells me that they would have to ask that kristy girl and they would ship it to my house for free since I’ve waited all that time. A whole 24 hours later I get a call from KRISTY again saying that she was sorry that the
had messed up my order and it \ let me buy something that was not available and that I would get my money back in 7 – 10 business days blah blah blah. IT HAS BEEN TWO WEEKS since then and I still have not received my money, and to make matters worse, I’ve gotten one voicemail telling me my order is ready for pick up and an e-​mail saying that my order is ready for pickup AFTER that whole situation has happened. So, the point is, this sears has the worst customer service ever! I will never order anything online from
ever again nor will I ever shop in their store again. I used to get my oil change from there and even their people at sears auto center sucks so I will never get my oil change from sears at west covina again. THIS PLACE SUCKS AND THEY SHOULD CLOSE DOWN. Oh, and there’s no use complaining to them because NO ONE will get back to you. WORST CUSTOMER SERVICE EVER. WORST STORE TO SHOP AT EVER. And, I WILL get my money back somehow.

I got lured in for the 20 dollar oil change. I thought sure, sears is a big company, why not do it, they should do it fast and easy, no questions asked. I even asked them to add on windshield wipers and to go ahead and install them, thinking that they’d do that for free. (ALL OTHER PLACES DO) They told me that it’ll be an hour because they had people waiting in line, which was fine, so I headed out to the mall. They said they’d call… an hour later, they call to inform me that I need a bunch of other stuff to my car. Like transmission fluid, power steering and power brakes and filters as well as an alignment to my car. So I am haggling with them, telling them no i don’t want it, etc. And the girl who is the clerk is telling me I should get it, the fluid is dirty and dark etc, so I say. what do I NEED to get, that I can’t go without for let’s say… a week. And she keeps going back and forth to the mechanic and me about my own car. I DO NOT understand why she just didn’t hand the phone to the mechanic. I know this girl doesn’t know jack shit about cars because she keeps asking and telling me to hold on while she asks. Like, wtf is this kind of shit? Anyways, I end up getting an alignment and transmission, oil change and the windshield wipers. Ends up being like 250. I see that they charged me 2 dollars for a 15 second job of taking off and putting on wipers when it should be free.
Plus, by the time they called me, they didn’t even START on my oil change so I had to spend a grand total of like.4 hours in the stupid ass mall. Honestly. They suck, don’t ever go here. They’ll just cheat you out of your money, lie to you and try to charge you for every little thing they could get their dirty hands on.

recieved several boxes of pyrex as a wedding gift, took it to sears, told them i wasnt given a reciept but if i can get store credit and they said no! what place does not give store credit! cheap bastards! will never shop there again!

I went shopping and got what I needed, in a timely manner. The sales clerks were polite. Their human, over worked & under paid, like most of us, so as a shopper, its nice to engage in small talk w them & most salespeople who have decent people skills will convers back. I had no problem w the two sales ladies I encountered, today. I come here alot, its nice to see that they upgraded the makeup section to now include cosmetics you’d find at your local drugstore (CVS, Walgreens, or Target even…) Go to the mall look around, and still pick up your regular makeup brand… cool!

I recently went to Sears (jewelry) department at the Westfield Shopping Center (W.Covina Mall), they have the worst customer services I’ve experience anywhere.
One of the sales reps Joanna was the most unprofessional and rude person I’ve come across. I was waiting at the jewelry counter waiting for assistance. Joanna walked by and I asked for help, she rolled her eyes, huff, walked away and completely ignored my request. Need I mention that of the two sale reps Joanna was the one doing nothing! The other girl was the only one helping customers.
It was not until the other sale rep gal noticed me waiting that I received some attention. Joanna did not even have the courtesy to say she’d get someone else to help me or asked me to wait, she minus well have just flipped me off.
If it was not for this store having what I was looking for I would have left immediately. I also completed the only survey and expressed my dissatisfaction and requested to be contacted by the department’s supervisor/​manager but I haven’t heard from anyone yet.
I would give the Sears Jewelry department negative stars but unfortunately I’m forced to at least give them one. Please go elsewhere where you will be welcomed because it certainly it is not going to happen here, especially if Joanna is working.
Quite honestly she needs to be fired!