Kay Jewelers

My husband has been coming here to buy my jewelry for years and the diamond exchange program they have is great, however– the last few times I’ve visited have been awful experiences. The customer service has been horrible. It seems the ladies are only interested in making their commission (which I understand) but I too have been in a customer service position and it’s important to understand the customers and their needs as well. They don’t want to help you unless they can make money off of you. Their turn around time when sending jewelry out — whether it be for sizing or what have you, is taking too long. Kay really needs to step it up because they have lost me and my referrals as customers and I’m sure I’m not the first, nor will I be the last.

WORST CUSTOMER SERVICE EVER AT KAY’S IN WEST COVINA PLAZA!!! I walked in here with my daughter to buy her some new earrings. My 11 year old daughter and I stood there waiting for help. There were three employees present and only one was helping a customer. Finally, a very large gentleman approached us and asked if he could help us. I asked where their stud earrings were and without a word, he started to walk away. I wasn’t sure if I was supposed to follow or not, but I did and as he passed a glass case, he tapped the case twice and proceeded to walk away without ever bothering to turn around. My daughter even noticed how rude he was and said to me «He didn’t even look at you». I didn’t see anything I really liked until I spotted a beautiful little necklace that I thought my daughter would love. I wanted to inquire on the price, but the two other employees were chit chatting and completely ignored me. I stood there staring at them waiting to be assisted. Finally I said excuse me and they never bothered to turn around. Just then a young couple walked in and the large gentleman was quick to approach them (and I mean seconds, it was like he had eyes in the back of his head) and assist them with a smile on his face. I felt discriminated against. My daughter and I were just over a bad cold we both had and granted, we probably didn’t look our best, but I felt he like he took one look at us and figured there was no commission to be made, so why bother wasting his time. I have told all my family, friends and co-​workers via word of mouth and social media to not shop here due to the HORRIBLE CUSTOMER SERVICE!!! I will never set foot in Kay’s Jeweler’s in the West Covina Plaza ever again.

Totally forgot to get the guy that helped us name but he is the definition of terrible and annoying customer service.
We went to look for a new wedding back for my husband. My husband wanted tungsten or steel rings but of course the guy that helped us wanted to make that check and commission so he was beyond pushy at wanting us to purchase a platinum ring. We had told him 5 times that my husband wanted a different ring and not that.
The guy that helped us become a complete ahole. He is tall and bigger with dark hair. Hispanic I think. If you see him runaway. He was useless and rude. Sorry Kay jewelry but figure your sales people out.

Went to the West Covina mall to inquire about doing a custom piece for some stones that were to become my engagement ring. Jacki and Lydia at Kay were super excited about our ring before we even showed them the stones. Jacki was wonderful to work with and even rejected artist renderings that were too far off what we wanted (we saw them and she was right.) If you want a custom piece of jewelry done right, go to Jacki, she will make sure that you cry tears of joy when it’s done!

Richard is amazing! If you come here make sure you ask for him! Makes everything very easy! If you come here which you should I highly recommend him!

Here’s a tip to the sales associates at this store, acknowledge the person walking in your store. A quick «will be right with you» goes a long way.
I’ll just go to Robbins Bros., larger selection and great customer service.

I have had nothing but good customer service from Jennifer the manager she always great to deal with and take her time to help u out I well never go to anyone else win it come to jewelry thanks Jennifer

Worst place ever. I had requested a customized jewelry and paid $ 600 deposit. They said it would take about 4 months to complete and the deposit is needed right away for them to draw the design and so I paid, which was the WORST decision I’ve ever made. The total of the cost was around $ 3,000 (estimated) for the final total of a small 14k white gold piece. Yes, pretty much a rip off and WITHOUT ANY diamonds. After a week or so I decided to not do it and asked for a refund. However, they said they have already used up my deposit for some materials. I asked them what materials did they get? I’ll just take the materials so at least I’ll get something. And all the lady said was «it was used for the drawing». WHAT?! $ 600 for a piece of **** drawing? Are you kidding me?! I felt like as if I was the dumbest person in the whole world at that moment. She then said she can mail me the drawing, which is the only thing I would get for my $ 600 deposit. Ok. Better than nothing since I won’t be able to get my $ back anyways. But guess what? It’s been 2 years and I still haven’t receive the drawing. But than again, it’s not something worth fighting for. More like did they even really draw anything in the first place? I wouldn’t know. I am never going back to this place EVER. Would give them a negative 10 000 000 000 star if possible. I then found another place for my customized piece and I got it for less than $ 300. Also 14k White gold (AND gold, meaning 2 tone!) that looks a lot better than awesome quality. And no charge for the drawing! Never been so satisfied. I would have been able to get 3 customized piece in total if I never wasted that $ 600 for a drawing that probably doesn’t even exist. I tried suing them but it wasn’t worth the time and $. I’ll think of it as a life lesson. Tip: make sure to always go to multiple places and do a «consultation» first before making your final decision.

The customer service is okay. I had applied for credit with them and asked if it was a soft or hard inquiry. The saleswoman told me it was a soft inquiry and wouldn’t reflect on my credit report. Well I just looked at my credit karma account and saw it saying «hard inquiry» added to my credit report from Kay Jewelery. Don’t trust this place.

Had the best experience coming here. Had my watch resized by Jonathan. He had the job done in less than a minute! When I checked the watch it was flawless.
The whole time he was the most helpful person I have met at a jewelry store, he was giving me some advice about which jewelry would go well for my gurlfriend, since our anniversary was coming up and when she got her gift, she was the happiest person in the world.
I will never go anywhere else now, if you ever go in ask specifically for Jonathan. He is the best!

On 5÷13÷15 i left my ring to get a price estimate to change over to platinum (custom order). The ring was returned within 2 weeks as promised. I placed my custom order on 5÷22÷15 and they promised 6 weeks for completion. After 8 weeks the manager promised me the ring would be ready in 1 more week (9 weeks). The store called me that it was ready as promised. I went to the store to pick up the ring and it was sized incorrectly. I’m very disappointed with their service.
Beware if anybody has a custom order. Expect a long delay.
Hopefully my ring will be here soon.

I love it here! I come in, get my ring inspected every 6 months and they always let me try on rings for fun. They know I’m not going to buy one, but they’re always so nice and encourage my window shopping.

Had a great experience buying my fiancé’s engagement ring here, Brook was really nice and made the experience great. I’m happy with my purchase.

I come in here every couple months and I’ve bought my share of jewelry from them. All the jewelry is high quality and there is usually one person I deal with every time I come in which is jackie. Don’t forget about the lifetime warranties. They are worth it since I’ve needed to get some repairs done a couple times

Kay jewelers has authentic and high standard beautiful jewelry, but unfortunately the workers are not, at least not at this specific Kays in west covina, its a shame a company is loosing customers due to very rude an unpolite employees like Shirley. If you do go shopping here, DO NOT GET ATTENDED BY SHIRLY, BEWARE she’s the worst of the worst, its sad to see people reach their golden years and not learn to treat people with respect.

Worst customer service ever. Went in there recently with a problem due to faulty craftsmanship. Employees were nice until they new I wasn’t buying anything and instead needed help with a previous purchase. The manager laughed in my face and was extremely rude. Very unprofessional and they are only friendly to new potential customers, not to people who have already made their purchase. Will not buy anything from here again. I was not done explaining my situation when they were already looking to help «new» customers. Last time I checked this place isn’t a meat market, its a jewelry store.

So I left a bad review a couple of weeks ago. Went back in again against my better judgment but I really want a Pandora charm bracelet. Had the best customer service ever. Thank you Jennifer for restoring my faith in Kay jewelers. Very polite happy and courteous! That’s what customer service is all about. Now to get new cards since we tore them up! Lol

I’ve been buying my jewelry from Kay for over 10 years. I never really bought jewelry until I proposed to my wife. My dad was always into jewelry and taught me about diamonds and how to look at diamonds. When I was shopping for my wife’s ring I went to a lot of different jewelers. Zales, Daniels etc… and Kay always had the nicest diamonds. Their «I» stones were better than their competitors «SI» stones and SI stones were better than the VS stones IMO. I was very picky when buying my wife’s ring. I wanted quality more than quantity. To make a long story short, I bought a ¾kt marquise diamond. It is a VS1 with a G color. I was very pleased with the quality and the price. My salesperson Rita is great. I’ve bought my wife many pieces of jewelry over the years using the line of credit I have with Kay. They keep their warranties too! One of the diamonds fell off my wife’s ring. We brought it in and they replaced it for free.
My last purchase was last week. For myself I bought a beautiful Movado watch. A $ 1500 watch with $ 150 down gives me no interest. I couldn’t be happier with the staff at West Covina Kay!

Bought my anklet and ring which I sized down to fit my toe.
Ok service, ok price for the items that I chose. Yes they will try to sell you something more expensive (it’s their job) but you, as the customer who will end up paying for the jewelry, have to stand your ground and buy what you can only afford.
No I don’t want to be sucked into opening an account either, that’s one more temptation I don’t need.

We wandered in here because we are looking to purchase a piece of jewelry. There is a nice selection of rings, bracelets and necklaces. We were shopping for a certified diamond, and there is only a small selection of EGL diamonds with inflated prices. The gross majority of the diamonds were NOT certified. If you are looking to purchase a significant diamond, the recommendation is always to spend the extra money for a certified diamond. When a diamond is certified, the value is guaranteed. Aside from that, there was a nice selection of solitaires and cluster rings.
We had only been in the store a few minutes and I over heard a sales person talking to a very young couple. It seemed as if they were shopping for an engagement or wedding ring. Apparently the young man did not have enough money, enough credit or good enough credit to purchase the ring they selected. The sales person was pressuring the man to call someone to come in and co-​sign the loan or to have someone put the loan in their name (on their credit) so they could get the ring. I felt really bad for this couple, since the sales person reminded me of a stereotypical used car salesman. The salesperson should have showed them something in their budget from the start. I hope the couple walked away. After we heard what was happening, we certainly walked out of the store. No, thank you!
To young couples out there: don’t go deep into debt over a ring. There will be many other expenses in your life and relationship that are more worthwhile than a ring (a house, your wedding ceremony, children, life insurance, etc.). Sure, every woman wants a sparkly bauble on her finger — but get real and buy what you can afford. You can always upgrade later to a bigger or better ring.