Wesley Chapel Toyota

Seriously the WORST customer service experience I have EVER dealt with on multiple occasions. I bought my 2013 Toyota RAV4 from them and had my included service done with them the first year and that’s where the service stops.
Once, I brought my car in for maintenance (read: oil change/​tire rotation), I had an appointment, and was told that it would be about 1 – 2 hours before they even got to my car because they were so busy. I told them about the appointment and they said they had so many walk in without appointments that they were behind. So I have an appointment, but others, who don’t, get service first? That’s a joke.
Then, I brought my car in for some service — 4 trips out there and over $ 2500 later my car was FINALLY fixed. They «fixed» the problem the first trip out. Except it didn’t fix it. Then magically there was something else wrong. Well when I came out the second time, they didn’t have the parts ordered, even though they said they would have the parts ordered. Before I came out the third time I called to make sure the parts were ordered and I’m glad I did because no one had ordered parts!
We kept getting «Jacob» as our service advisor, however, coincidentally when we would bring our car in, «Jacob» was never there. I am not even sure Jacob exists at this point because I have never even seen him. Why would you schedule me with a service advisor, multiple times when they aren’t scheduled to be there? I did speak to Jacob on the phone once and he made promises about discounting our service the next time we were in, however when we came in, and he wasn’t there once again, we found out he had made no notes about our agreement and when he was called he stated that he «could not remember what he said».
Ursala, the service advisor was the only saving grace. She discounted our service and finally got the issue fixed.
I thought we were done with these scamming liars and then a week later I found a charge from them on my credit card which I was never told about and definitely did not authorize. So now once again I am dealing with them and the fact that no one seems to know anything about it. It concerns me greatly that they can just charge my credit card without notifying me or receiving any type of authorization.
RUN far far from here and never ever look back. Not worth it!!!

My experience with Richard Jackson was great… very professional and caring salesman… I would recommend your dealership to anyone looking for a vehicle.

Luis Delgado was the best! Couldn’t have asked for a better salesperson. He was friendly, treated you with respect and with no pressure to buy. He gives great credit to himself, Wesley Chapel Toyota and Toyota Corporation.

Last week I went to check out a car I saw online. From the moment I spoke to the salesman Ross I knew it would be a much better experience than I had a few days prior when at another dealership they were rude and tried to scam me for being a female alone. Ross helped me get the credit app in and they were able to get me approved for a rate much lower than o had thought being as I have terrible credit. Another guy went on a test drive with us names Vince he was very knowledgeable and helpful with all our questions while test driving the car. Vince then showed me around the dealership and where my car would be serviced if I did get it. They offer manicures and massages on weekdays and they have cookies and tvs to watch while you wait, even computer you can log onto and use. After test driving we spoke with Eric who helped us get the monthly payment I was looking for and explained all about the warranty. He was straight forward and very genuine. They all made me feel very comfortable through the process and made sure I was comfortable every step of the way, without making me feel overly pressured. Finally we went to financing and a very nice and funny man named John explained all the paperwork and numbers in detail as well as what to expect after the purchase. They both stayed late after close to finish everything for us. Everything went very smooth and I got to drive away in my new vehicle! Over all awesome experience and I highly recommend you check them out for yourself you won’t be disappointed! Will be driving the 45 min there to get my oil changed and services.

We just bought a brand new 2016 Prius and we are absolutely in love with the vehicle. Our sales person, Vincent Haley, did an incredible job getting us a fair price. We could not be anymore thankful for his understand and patients. We will definitely recommend our friends and family to him and Wesley Chapel Toyota!

Had a great experience buying my new RAV4! Jack Peck at Wesley Chapel Toyota was referred to me by a friend and he was as helpful and trustworthy as she had said! Happily driving into a new year in my new car! Thanks Jack!

I visited Wesley Chapel Toyota recently with my mother to get her oil changed. She didn’t have an appointment, so they told her that there may be a wait. Since it was a Thursday afternoon, there weren’t too many people and we were seen about five minutes after we arrived. She was given three free oil changes when she bought her car, so they informed her that this would be her final freebie.
While we waited, we sat in the spacious lobby with a dozen other customers. There were fresh cookies and two dispensers filled with fruit-​infused water. The room is divided up into two areas, each with their own televisions, and separated from the showroom floor. The lobby isn’t far from what you’d expect in a dealership, but the little touches did give it something extra.
We weren’t sitting for more than five minutes when our service rep came to find us. I was very impressed with the quality of service! Most car dealerships seem as though they are only out to make a profit at any cost. However, the woman assisting us realized that my mom didn’t need her oil replaced for another 5,000 miles (the light came on automatically despite a synthetic blend oil being used). She had the tires rotated since we were already there and my mom was able to save her last free oil change. I’m personally not a Toyota person, but my parents swear by them. But I do have to admit that the experience was pleasant!

I came in last minute for an oil change and they were kindly able to squeeze me in. Jon was my advisor this visit and just like my previous visit, he was to the point about the condition of my car, what needs my attention, and what I may consider having done. I had many questions and they were all answered honestly.
This visit, I was informed that my battery is nearing its death and will KO any day. The average battery life lasts 4 years and I’ve had mine for over 7 years, so I’m pretty happy that it’s served me well. And to save myself the headache of a dead car, I selected the TrueStart battery as it has a great 7-​year tiered warranty that includes 100% replacement + towing in the first 2-​years. Sounds like a deal. They also took my old battery and gave me a $ 18 discount. Awesome! And on top of that I had $ 25 coupon for my oil change, which made it a $ 5 oil change = winning. My visit today was $ 162 and I was out and ready to go within an hour!
Oh, I also tried one of their cookies. tasted fresh and it was noms :)

Very clean, fast, friendly, pleasant place.
Just bought my second Camry from this dealership. They’re awesome!

Best dealership I’ve ever dealt with. The staff is incredibly friendly and they usually remember me… probably because I drive like a road warrior and always need an oil change! I know many of the service personnel by name and I actually love coming here.
They are normally very busy and it takes a while for service to be completed (there’s shopping nearby to pass the time). They have specials like free massages and free manicures on certain days while you wait too.
I purchased my car here 4 years ago and have been happy ever since. I highly recommend this dealership for sales and service. It’s clean and located right off of I-​75 in Wesley Chapel. They have a large selection of new and used cars. I’ll definitely be buying my next car here!

We went to the Wesley Chapel Toyota dealership 3 times before we found our 2014 Toyota Camry who we nicknamed our little «Cammy Devereaux». We could not have asked for a better sales person than James Swanson. The requirements for me was good gas mileage and a decent sound system and for my wife a SUNROOF. I know that I got on his last nerve but he never showed it once and kept plugging away until we found the car that was right for me and my wife. The sales manager Albert White took the time to educate us on car buying and I really appreciated that. There was never any pressure and he even advised us to go home and think about so that we would not have any regrets. Kelly Heflin was our financial manager and she processed our paper quickly while keeping us laughing and smiling… Thank James, Albert and Kelly…

I went to Wesley chapel after leaving courtesy Toyota. I felt I got courtesy Toyota down to a good offer (lowest available on TrueCar), but I didn’t feel right without getting a quote somewhere else to be sure. They were NOT happy I was leaving and I felt so pressured and that the sales manager was truly mad at me for wasting his time. I told him if his offer was as good as he said, I would be back. He told me it was a «today only» deal. I said, well if you don’t want my business when I come back good thing Honda is across the street and my car still currently works.
Went to Wesley chapel to find out they offer more of a warranty than Courtesy, and after a few rounds of back and forth, was able to beat the price. I felt that the overall sales experience was better, and I didn’t get the crazy high pressure sales antics that I got at courtesy Toyota.
I’m rating them a 4 out 5 stars only because the manager tried to put me in a black car because the quote I was bringing over from courtesy was for a car 600 dollars cheaper than the one I had picked out at Wesley Chapel. I specifically told him color was important to me, and he kept implying like it wasn’t important, and I had to keep repeating «no I never said color wasn’t important to me in fact this is the 3^rd time I’m saying it is important to me». I don’t think I should have fought as hard as I did over $ 600 worth of features that I couldn’t care less about that couldn’t be taken off.
At the end of the day I got the car I wanted, but it did take 4.5 hours. They also had more cars on the lot than courtesy.

Had a great experience buying our car from Wesley Chapel from the moment we drove up.
Our sales rep was Andy Ghelfi and he did a wonderful job at meeting our needs. We couldn’t be happier with the choice we made. Frank Wargo in Finance was great to work with too. Such a happy fellow!!! We would buy from Wesley Chapel and Andy again.

I have to brag on Amanda Baron-​Brookin! We started looking in August of 2014 but we did not buy until April 2015. She put up with us for all those months, never gave up on us, never pressured us. She listened to us when we said we would not go into debt. She listened to us about the kind of auto we wanted. She knew we lived an hour away, so she kept us posted of everything that came in that we would like. She was wonderful! She was honest! She was trust-​worthy. I was seriously impressed!
Most dealers push cars I don’t want and then act as if I am stupid because I don’t want to finance something that is going down in value daily. Amanda never pushed anything like that. She listens and won my respect. I highly recommend her to anyone, but especially to other Dave Ramsey listeners.

Wonderful service from Jack. He didn’t pressure us and worked with us every step of the way. They debunk the typical car salesperson stereotype with friendly service ! Would go back if we are in the market for a car again. We drove all the way from Fort Myers and it was worth it.

came in for routine
no, i will not buy all things
thank you, argh, goodbye.
One hour means two hours. Fresh cookies means hard as rock chalk cookies. Oil change means up selling potentially $ 100+ on maintenance I can do. Which car is yours? Oh, well, it got tagged wrong. If it wasn’t for some serious mark downs on the original $ 100 price for oil and filter changes, it would be far less than 3 stars.
Luckily, cookies aren’t what makes a good car place. I couldn’t help but feel slimy dropping my car off to a sales person who then takes my car to un-​named and un-​seen mechanic. Then I wait for 2 hours, to be greeted by a different sales person trying to convince me that it’s worth it to pay $ 50 for filter changes on a car I’ve only been driving for less than three months.
After much negotiation, oil change + filter change — $ 12 coupon = $ 38.
Does anyone know a nice, good Prius mechanic?

A couple months ago I purchased a used vehicle from Wesley Chapel… I will be the first to say I completely despise shopping for cars or even stepping foot in car dealerships due to the fact that it is always such a «process». Anyways, I worked with Pat… specifically told him what I wanted and what I was willing to spend, he found EXACTLY what u wanted in a matter of days at the exact price I wanted… I was trading in a vehicle & once we got there he went above & beyond to even give me MORE than what they had told me my car was worth! He went on to say that we would be in & out & have the new car in record time… he was exactly right! It took us literally about an hour to sign all our papers, trade in my old vehicle & leave with my new one! Might I add that I was coming from Clermont & had only seen photos of the car I was purchasing & had just out my full trust in him…& he did everything but let us down! This was far beyond an amazing experience and I fully plan on buying all my vehicles here in the future!

Overall great team in all departments! Everyone is very friendly and helpful! Clean, spacious waiting areas with live stream TV and plenty of snack and beverage options. I currently have a scion and this is where I go to have maintenance done. I am in the process of trading in and I have spoke to the sales team and have gone through most my options, no pressure, they have made me feel a party of the Wesley Chapel Toyota Family. Definitely purchasing my next vehicle with Welsey Chapel Toyota.

I would never recommend this dealership. They offer you the highest price possible! I inquired about leasing me a Prius and they offered me a 36 mo. lease for $ 679 with $ 1000 down. You do the math and determine if that’s good business. I went to Toyota Of Tampa and the same car was offered at $ 415 with $ 0 down. Shop around!

I have been to three different Toyota dealerships for my 2008 Prius. I originally purchased it at McInerney in Mt. Clemens, MI, and had services done there. When I moved to Midland for college I went to Labadie in Bay City for a couple of years. I’ve only been in Florida for five months, so thus far I’ve had one experience with Wesley Chapel Toyota and their service department.
I made the drive to WC because the ratings for this dealership blew away all others in the Tampa area and I wasn’t disappointed. The waiting area is extremely nice with TVs, snacks, and comfortable seating. They also have just about any little car knicknack you could want, which would come in handy if I needed anything.
The service staff is tremendous. I was assigned a random person since it was my first visit but I plan on sticking with Rick for as long as I am in the Tampa area. He did talk me into more service than I intended (went in for oil/​tire rotation, ended up with a brake flush too). That being said, the brake flush had been recommended at a previous service so it wasn’t unexpected. He also comped a new pair of windshield wipers which I really appreciated. The overall price point seemed middling for the services, though I will admit that I’m comparing it to prices I saw in Michigan.
The biggest thing that I can point to that illustrates their exemplary service: the techs removed my air filters and washed them out. At Labadie, for example, they pretty much bring you a dirty air filter and try to get you to buy new ones every service. It was a small gesture but one that really made me feel comfortable speaking so highly of this dealership.
All in all, no one likes getting their car serviced because things have to be replaced eventually and that means $$$. But if you’re looking for the best service that Tampa has to offer, make the drive to Wesley Chapel Toyota.