Wesley Chapel Honda

I was hesitant, but after several visits I can honestly say that the service here is excellent. Service is excellent, and sales staff are GREAT.

Can you give 0 stars? These guys are crooks. Their initial offer was over $ 7000 over MSRP. Even with the $ 1200 pinstripe stickers that was insulting. They did make sure to make short little quips as we walked out. Apparently they were upset that we didn’t buy a car after we drank their coffee. I guess it was a $ 7000 cup of luke warm coffee. It’s the typical additional dealer mark up sticker type of place. Don’t waste your time. You can do better just about anywhere else.

Can’t even give one star for this place. But had to to post my story. Worst dealership I have to ver been to. Why? I was passed through 3 salespeople and then driven via golf cart to test drive a car way away from main site. Guy drops me off and says pick me up upfront I’m taking golf cart back. Guess what. Wrong keys. Couldn’t get in car. I flagged him down and we go back to get keys go back out and car is on a hill stuck in dirt. I can’t get it out. Guy walks over and we test drive. I tell him don’t like black color. They still want to haggle and they offer me new car price for two year old car. I told them I don’t want to discuss deal now. And that I really needed to leave because I had company coming and I might be back next week. This blonde pimple face kid shakes my hand and says thank u for ur business or should i say lack of business and snickers as he walks off. You represent Honda? What a jerk! Won’t be back

On Friday, April 17^th I went to check out the used vehicles pre the slashing prices sale on Saturday, April 18^th. I wanted to make sure there was something that I would be willing to buy available. On Friday, Valentino or Tino for short assisted me in test driving a vehicle. I wanted to be able to test drive more but the «keys» for all the cars I wanted to also see couldn’t be found. Tino told me to make sure to come early the next morning and set up an appointment with me at 7 a.m. before the sale started. I received a phone call that evening from someone at Wesley Chapel just confirming my appointment for the next morning at 8 a.m. I showed up at 8 and thank god because for 2 hours my mother and I sat around waiting. Went out for the slashing prices sale and on a used 2013 Honda Fit found that the lowest price was not worth my time and since I had priced a brand new 2015 Honda Fit I decided to go for new. Tino assured me that he would continue to assist me but then passed me off to another associate James since he claimed he had another appointment show up. They showed me a model above what I was wanting but due to price ($ 3,000 more) I decided that car didn’t fit my needs. They continued to assure me they could work with me and get the exact car I wanted and have it by Monday. I left a deposit with them and after almost 5 hours at the dealership and no car left with the promise to get information about my future car on Monday. I called back that afternoon again trying to speak to James or Tino and they were unavailable. So I spoke to another manager about the car and he told me that they had two car options for me and would get it finalized Monday morning.
Monday came around and I got a call at 2 p.m. asking if I was okay to take another car because even though they assured me I could get the car I wanted and they would get it in from a local dealership two cars had fallen through. I was extremely upset and after James hung up with me saying he would see what he could do, I called back to speak to the service manager. Luis, was the one I spoke to and he was extremely disrespectful in not listening to me as the customer telling him the circumstances since he hadn’t worked on Saturday. I told him over and over that I wouldn’t have been so upset had they not assured me I could get the exact color, make, model of car I wanted and it would be done by Monday. Luis before hanging up with me told me he would call me back soon after doing more research. I waited almost 3 hours to then return a call again and ask to speak with a different manager because the GM was gone for the day and Luis was so rude. When I got on the phone with the manager, Jason I believe he basically told me that I could have my deposit check back and take my business elsewhere. That it wasn’t their fault they promised me a car they unfortunately couldn’t get.
I asked to leave a voicemail for the GM because they weren’t offering me any solution. I got a phone call early on Tuesday from the GM and explained the circumstance. He was apologetic that his team had unfortunately promised something they couldn’t fulfill but that he would be working on securing a car for me. It took some time but by the afternoon I got a call from Jason I believe and he informed me they found a car but would be putting miles on it because it would be coming from Titusville. I informed him that I would be waiting for them to call me the next day then to let me know they had it on hand. It is now after 4 p.m. and I haven’t received a call to let me know they have a car or that it is ready.
The customer service at Wesley Chapel Honda is seriously lacking and I would not recommend them to anyone. If we work out this deal it will be a small miracle because at this point I am willing to go take my business elsewhere.

I took my vehicle in for a warning light that came on. They wanted to replace the control box and charge me 1.5k. They never called me to inform me. I had to get back to the facility to find out what was happening. This is a disingenuous place with dishonest folks, just put to fleece folks.
I have since had great experiences at Brandon Honda, who fixed the issue without fuss– and for much less.
Avoid Wesley Chapel Honda like the plague!

I just recently purchased my first new car at Wesley Chapel Honda. The hard-​to-​find 2015 Honda Fit in yellow had captured my heart, and I knew it had to be mine! I called numerous dealerships inquiring about it, only to receive the same answer from them all– that the yellow LX was impossible to find and not even available in the state of Florida. I kept hearing, however, that WCH had great reviews, and an even greater salesperson named Tony Snyder.
Determined to find me the car of my dreams, Tony sought out to find me the elusive «banana» as I called it. Months passed and I became discouraged. After being informed that orders were frozen and that nobody knew when my car would arrive, I began to think that it wasn’t meant to be. Tony never gave up on me, and continued to do everything he could to find me the yellow fit.
Finally, after many long days of driving a beat-​up old Ford, I received the call that changed my life!
I would highly recommend WCH to anybody inquiring about purchasing a Honda, and to go to no salesman other than Tony. He is a caring, personable, and trustworthy guy who genuinely is looking to get you the car you want at the price you need! I am so incredibly thankful that I finally got the car I’ve always wanted at the price that I can afford! :D

As other reviewers have mentioned, Wesley Chapel Honda is a dealership without any integrity whatsoever. You’ve been warned. I wish I could give 0 stars.
Not but a week ago, we were told there was a recall on all of these vehicles for the fuel pump cover (if you don’t get it changed, it could potentially cause a fire in the engine). This is all covered under our warranty. We got it fixed at the Bradenton Honda dealership this past Thursday.
It all started when my family and I were driving North on I-​75 in our 2005 Honda Odyssey. We have never (and I do mean never) have had any serious issues with this car; Honda puts out a good product. But as we were driving on the interstate, our engine suddenly stopped — power steering came to a halt and everything — but the lights were ON and we barely made it to the side of the road before it came to a stop. Had we been in any sort of traffic, there was definitely a high risk of either us or someone else becoming seriously injured, and it might have even become fatal because it happened THAT fast. We tried turning over the engine and while the lights/​air/​etc. still worked, the engine itself would not turn over. This tells us one thing for sure: that it had nothing to do with the battery being dead, and it was most certainly not an alternator issue.
We googled where the nearest Honda dealership was (about 1 mile north of where we had stopped, in Wesley Chapel), called AAA, and got a tow. When we arrived, we proceeded to explain that we believed it had something to do with the fuel pump cover — that perhaps it had not been replaced correctly as we had never had this issue before. It was as if the engine had not been getting any gas to it. The team at Wesley Chapel say they will look at it, and after about 15 minutes Mike Camerino comes in and tells us that the problem is a corroded wire (the wire that connects to the battery); he says it’s loose and that they cut the wire to see and that the corrosion is deep. They then proceed to let us know they can replace the entire thing for $ 260. In case you aren’t familiar with these wires, they can be purchased for no more than $ 15. We immediately ask to SEE the wire, so Mr. Camerino takes us out to the car where we see the mechanic HAS DONE NOTHING.
No, really. Truly. Not a damn thing. The wire was not even cut.
The mechanic tries to convince us by touching the wire and saying «oh, see how stiff it is? It should be loose like this part at the top…» and finally we ask to just go ahead and see the wire. So THEN the mechanic cuts the wire, and, lo and behold, the wire was not corroded at all.
We didn’t blow up, we didn’t say anything. We asked them to change the terminal (a part that costs maybe $ 2.50 which they charged us $ 35 for) and to tape up the wire they had cut. The engine had now begun to turnover (now looking back, we believe when AAA towed our car, the angle they had it in had caused some fuel to get to where it was able to turn the engine over).
Before we leave, we check the engine. They had not taped the wire. There are only two possible reasons why a mechanic would do something like that: either they are stupid and have the memory of a goldfish, or they are just wicked. I can tell you that those mechanics were not that stupid.
We don’t get maybe 1 mile north of that exit when the same thing happens again. Again, this could have KILLED people, had the traffic been heavier. We call AAA AGAIN, and have them take us back to the Honda dealership because that was the only closest thing and we didn’t know what else to do at that point. By this time, we are extremely irritated and demand that they look at the fuel pump, like they were supposed to, because this is what is covered under the warranty and what they are required to fix — a repair that if done wrong or left the way it was could start an engine fire or cause a crash.
Maybe an hour later, Mike Camerino — who lied to us from the start — comes back and says that they took out the fuel pump and it needs to be replaced, and that he can get the part for $ 666 (coincidence? I think not) but that they have to wait until tomorrow and won’t get the part in for two more days. I even said to him, «It would be easier to believe you if you hadn’t lied to us the first time.»
We are nearly 1.5 hours from our home, have no vehicle, and it’s after 6 now so all of the places to rent cars are closed. Do you think this dealership offered to help us at all? No. No indeed they did not.
So we called a family friend and while they were on their way up, we eat at the Cracker Barrel across the street. We are eating and got this sinking feeling that something just wasn’t right, so after we were done, we crossed the street back to the dealership and to the car. We ask the mechanics to show us where the bad fuel pump was, and where the access was. And wouldn’t you believe it…
THEY HAD NOT TOUCHED IT. THEY HAD NOT DONE A DAMN THING.

The entire staff at Wesley Chapel Honda was fantastic. Chris Kelleher, the sales guy, was great. He walked me through the car buying process and took the time to answer my many (many many many) questions. I knew the exact car I wanted and Chris found it for me.
I was able to easily agree on a price for the exact car I wanted. I never felt any pressure to actually purchase the car, but Chris and the rest of the staff were so friendly and easy to work with that I ended up driving away with my first new car.
The finance guy Sean also spent time carefully explaining each step to a financial moron (that’s me… numbers are frightening). Very much appreciated.
The car buying experience at Wesley Chapel Honda was fantastic. I’m thrilled with my new car.

Great car buying experience. Tony was a great salesman with a focus on what the customer wanted/​needed. No up selling or pressure. Even though it was a busy Memorial Day) weekend the whole process took about four hours which really isn’t that bad for buying a car. This really was the best car buying experience for both my wife and I.

Pretty sure the switched out my new breaks and put crappy ones on to try to sell me new breaks. After telling me to have someone credible put them on next time… Um I did, my dad, who works on cars for a living for people all over the country. Go elsewhere

Let me start this review by stating I am extremely disappointed in this dealership. My husband and I had previously owned two Honda Odysseys’ therefore we were interested in purchasing a new Odyssey. My husband did a lot of the leg work & haggling with our salesmen & the sales manager before we decided to purchase. The car sells itself, however there are a lot of bells & whistles on this van and the instructions are time consuming (our salesmen did explain some of the amenities, but there was so much to cover). Not giving one star because we love the van and the lifetime power train warranty that this dealership offers… the car buying experience is a whole other story. We had to contact our salesman twice before he contacted us back. Sent email and left a voicemail. Once he realized there was a potential sale involved… he contacted us immediately. Told him my disdain for dishonest car salesmen & shared a few horror stories. He promised and assured us he would never do that to us. .blah blah blah. Like 99.9% of dealerships they started the «wear down method» when they told us that the finance department was running behind and only one person was working that day. After three hours… we got up to leave & all of a sudden finance was FINALLY available. The sales manager told me he had only seen one other person with a credit score better than mine in all the years he had been in this business. That is good, right? Wrong! They began messing with us on the APR offer and we got up to leave… finance guy got up… wait wait let me speak to GM!!! We can get you a better APR. This experience was much more painful than it should’ve been. We got what we wanted in the end but it was exhausting & all head games. Buyer beware… they try every method known to man to work you over & deplete all your energy. My husband has attempted to contact our salesmen (Chris H) to speak with him… Even sent him an email and still have not heard a word. I’ve left a prior review on another car dealership that has done things right by us. Honda could learn from this company and start treating their customers as they deserve to be treated… with a little respect & kindness when you are spending that kind of money. If you are considering buying a car here be firm when you walk in the door and know that they are going to try to wear you down and mess with you. The moral of my review is that there are a lot of other Honda dealership in the Tampa area – you might want to look elsewhere before purchasing here. The ONLY positive — lifetime power train warranty!

Friendly staff. I was greeted by Alister. He made my car shopping experience wonderful. I didn’t feel pressured to buy and he was very patient with a first time car buyer like me. The selection of cars was great and I had many options to choose from. Overall it was a great experience and I am happy with my new car purchase!

These guys are completely unethical and crooked. They sold my wife a van a month ago and we received a call today that the price would go up $ 100. We assumed our trade had been paid off as promised and everything was final. We were told a month after the deal that they couldn’t get the interest rate we had agreed on. Now we are taking the car back and they have made us late on the old car payment. PJ in finance could care less and the management doesn’t care. I’ve purchased dozens of cars in my life but never been treated this badly or unethically.

I spent last Sunday afternoon at Wesley Chapel Honda while most of the rest of the world was probably watching football (or enjoying the brilliant weather). At least my wife donated her phone to the cause so I could constantly refresh and see how bad Zac Stacy was killing it (and boy was he ever).
Service wise, these guys were pretty good. They offered us drinks, provided pretty comfortable chairs, made a lot of humorous comments and bowed to our demands. We didn’t intend to purchase anything, but we drove away with a used SUV.
The problem came with the car. We’ve had issues in the past, snakebitten on a BMW that was rewired by the salesman, so we had Wesley Chapel Honda specifically write into the contract that we could bring the car back if our mechanic deemed it unsatisfactory. They pushed and prodded and insisted they weren’t like that but ultimately they caved. Thank God because our mechanic looked at it for five minutes and asked «Can you guys get your money back?» He then went on to list the numerous problems that he thought the car would face in the near future.
When my wife took the SUV back the next day and asked how to return a car that was unsatisfactory, the lady who greeted her looked like Steve Buscemi’s character in Mr. Deeds. Her eyes went wild. «Uh, I don’t think we do that here.» She was intercepted by the salesman who had sealed the deal and he took care of things. Thankfully, despite the fact that it was a bit out of the ordinary, they took the car back with only a little hassle and gave us back our trade in.
Was Wesley Chapel Honda pleasant enough? Yes. Would I stand behind their product? Uh, not according to my mechanic. I know, it is only one man’s opinion, but I trust him a lot more than a car salesman I just met.
Bottom line, before you buy, check under the hood.

The service center just tries to make as much money as possible on every visit by pointing out «lots of things» that need attention. No real interest in listening to customer concerns. Service advisors seem to have a don’t bother me attitude. Avoid if possible.

Fairly decent service and accommodating. My wife just bought a used Honda Fit and the Honda folks here were OK. One thing we didn’t necessarily care for was that they sent the car we were going to buy to auction. When we went to get in the car to take it home after all of the paperwork had been finalized we noticed that the floor mats that were once there were there no more. They said they would order us non-​Honda emblemed mats. Oh well. I would shop here again. Maybe when I need a car.

Worst car buying experience EVER! I have lived in the Tampa bay area for close to thirty years. I have purchased several cars. It has been 28 days since I set foot in that dealer. So far they have taken my trade, cashed a check they promised to hold, costing me hundreds in NSF fees, already sold my trade so there is no backing out, rewrote my contract without my permission ten days after the sale, still have my new car in service (I have a loaner but I bought an SUV, am driving a compact, too hard on my back), and all of this has put my newly wed husband at risk for deportation sure to costing us the money for his visa fees. Thanks for nothing Wesley Chapel Honda!

Wow. I am not sure how these people sleep at night. This is by far the worst dealership that my wife and I ever visited (in 12 or so different states). Some time back, we expressed interest in a used Mazda 3 and they assured us that the car would be reserved for us (for a period of about an hour to give us time to arrive at the dealership). To our surprise, when we arrived the car was being sold to another couple (no big deal life goes on, right?). So pretty much they lied about the car still being available. They then tried to pawn off some ghetto hoodster on us. When I called them out on this, the sales manager (some fat dude with the hang over belly thing going on) castigated me in front of the entire lot. I tried to reason with him that we did not want the car, but he continued to scream at us about wasting his time. My wife and I honestly thought that we would need to call the police as we entered our car to leave the lot (they followed us to the car while berating us). We are both still in shock that this happened and will never returned to this place. Too bad for them… I have a high profile job in the Tampa area and work with thousands of people on a yearly basis. I will be sure to spread our horrible story to others about these creeps.

I made an appt for Thursday 11/​29/​2012 to test drive an S2000 that was on the lot. I had contacted them originally on the morning of Monday 11/​26/​2012 and made the appointment with a sales person. On Wednesday, 11/​28/​2012, the sales person called and informed me that the car was being sent to auction that evening and asked if I would like to come see the vehicle now. I could not drop everything at a moment’s notice, and while this is a desirable car, it was a second vehicle and not necessary. I posted my experience on Facebook and was contacted soon after by the sales manager who advised that I was not being strong-​armed and the vehicle would be going to auction that evening. All in all, I feel like I’d rather buy a car from a dealership that honors the appointments and commitments it makes to customers. If they can’t keep a commitment to a simple appointment, I doubt they could keep any other promises. This was just my experience and opinion.

From the moment we walked in we realized the superior service and attentiveness of all the staff. We were working with Brigham, Debbie and R.J. and they all made the process of getting our new car smooth and hassle free. We got the exact car we wanted at the price we wanted. Unparalleled customer service. You can tell that they care about their customers. Would love to do business with them again!