Hyundai of Wesley Chapel

It’s really hard not to be negative with their service department as I understand how challenging automotive work can be especially as it appears that most shops around the Tampa Palms area has similar experience ratings. Over the past few months when bringing in my wife’s vehicle, one for a gear shift fix, the team does an inadequate job of documenting what has been repaired on the vehicle but also other comments/​suggestions from service advisors, mechanics, etc. All this has cause great confusion and frustration on our part that it took about 4 times for the vehicle to get corrected for the gear shift issue as they suggested a mechanic needed to take the vehicle home for a test drive, really? After finally insisting they had all the information, making them back track to understand exactly what happened it was fixed. Now it’s about an oil change… two days after the service we have oil leaking. It’s a 2013 vehicle and it wasn’t a simple drip… so either the mechanic stripped the plug or the filter isn’t seated correctly. End result the mechanic only hand tightened the plug and after a long conversation with the maintenance mgr came up with account credit. Please do something in the future to create quality checklists, redundancies in verification of work, etc.

1) I’ve had to wait more than an HOUR for an oil change more than twice in a row, ***even with an appointment**; 2) Never had to ask for «courtesy wash» in the past, now I get lip and am told «that’ll make it an hour & 45 minutes»; 3) I ask how many cars are ahead of mine? The guy immediately says «ten». I say «With appointments??»; YES. 3) The service guy that treated me the best no longer works here.
4) They left the paper floor mat inside my car and it didn’t even look like they used it… because there were muddy footprints and dirt on my carpet which they didn’t bother vacuuming.
I’m really starting to get disappointed with Hyundai of Wesley Chapel.

Going on an hour and a half for an oil change. Why did I bother making an appointment?

I’m not sure anyone actually loves their car place. I don’t know that it’s possible when you are paying them exorbitant amounts of money every however many miles just to make sure your car keeps on chugging. It’s insane really how much these dang things need in maintenance.
But for my Hyundai Elantra (which I bought before I moved here btw), I have been quite pleased with this dealership. I feel like they really want to take care of both my car and myself – and that they aren’t just in it for the money. They are frank with me about what I need and when, and have even done things like broken apart a «_​_​thousand miles maintenance package» to save me money when I didn’t really need all the services. They seem knowledgeable and honest through the few years I have used them as my primary source of car care – though I would recommend getting things like tires and batteries (especially batteries) from somewhere like Pep Boys.
Owning a car is frustrating, and having to shell out regularly for all this maintenance is too, but this dealership has done its best to make it as painless as possible. They have wifi and (bad) coffee, but I usually just walk across the parking lot to Salvation Army to kill time – they aren’t the fastest, but they are a one stop shop for both warrantee and regularly scheduled maintenance. As the owner of a Hyundai, look no further than the Wesley Chapel dealership – they’ll take care of you!

I purchased a tire warranty from Wesley Chapel Hyundai on 4÷20÷13 for my 2011 Santa Fe which I have since traded in on a newer model. I asked the dealership to cancel the warranty on the 2011 Santa Fe back in March 2014 and filled out all the appropriate paperwork with the vehicle’s VIN number, year, make, model, etc. After months and months of back and forth, and having to go through numerous people at the dealership, they finally cancelled the tire warranty. Well, a few months back when my husband got a flat tire on his 2013 Elantra, I found out that Wesley Chapel Hyundai had erroneously cancelled the tire warranty on the WRONG car! They cancelled the tire warranty on my husband’s car NOT the tire warranty on the 2011 Santa Fe. So because we had the car towed to a Hyundai dealership assuming we still had a tire warranty, we had to pay a high dollar price for a new tire, which we never would have done had we known they cancelled our warranty. After months and months of back and forth, ignored phone calls, being given the run around, and Wesley Chapel Hyundai refusing to take responsibility for their actions, Scott in the finance department finally admitted that on 4÷20÷13 Wesley Chapel Hyundai took our money to purchase a tire warranty for our 2011 Santa Fe, but never established the plan and they have been holding onto our money for over two and a half years. I finally received the refund for the never established tire warranty two weeks ago, without an apology — mind you. But despite my repeated attempts, Wesley Chapel Hyundai will not refund me the money on the replacement tire we had to purchase for my husband’s car, and Scott once again will not return my phone calls, and Wesley Chapel Hyundai refuses to take responsibility for cancelling my husband’s tire warranty erroneously.

After I wrote my previous review I received a email from the Internet manager who was very kind, gracious and understanding. He apologized for the way I had been treated and offered me a couple of free oil changes on the house.
Although he couldn’t fix what had already happened he was a pleasure to deal w and I will give them another chance to earn back my business next time I need a car.

Mhh. People are nice but service is slow. Advertise quick oil changes but took over an hour and a half.

Unscrupulous, unprofessional business practices and argumentative sales. Paperwork related to the deal on my end mysteriously vanished. Avoid at all costs; it will save you time and headache.

Service department still takes forever, and the last time I went, they left a mess inside my car. The paper floormat was still there, and covered in sand and muck. So when I took it out, all of that still fell on my floormat. Ugh.
They call (and email) me two or three times a week, wanting me to trade in my car for something else. Leave me alone, I like my Veloster.
Finally, although the car is mine, they somehow messed up the financing stuff and put it all in my wife’s name. I really hope she’s in it for the long haul…
Still, when I bought the car I got the price I was looking for, with the terms I was expecting. But srsly bro stop calling me.

I had not purchased my car at this dealership I went there to see what the cost would be for a replacement part for my Hyundai. After two visits one during the week and one on the weekend I came away with the following impressions: The car lot is too small, driving into this dealership is like trying to find a parking space in midtown Manhattan. There are so many car dealerships in the state of Florida why would I want to deal with one where I cannot a find a space to park the car that I drove on the lot. This is not a BMW or Ferrari dealer where you may have to put up with this because how many of those dealerships are close by? Also, they have the rudest client service personal I ever had the misfortune of not dealing with. I was told to speak to so and so and actually stood in front of so and so for 10 minutes while he kept his head down and kept writing as if I were the invisible man. After that visit I promise myself I would drive to Georgia before I would purchase anything from Wesley Chapel Hyundai

My husband and I decided to visit Hyundai of Wesley Chapel to look at and test drive a Sante Fe Sport. We had already been looking around and doing research on a Kia Sorrento, but decided to also go see the Sante Fe and if it was something we were interested in purchasing. Upon arriving at the dealership we were greeted by a friendly salesman, Kyle, who helped answer all of our questions. We let Kyle know we were also looking at the Sorrento and were going to visit another dealership but may be back. Before we left Kyle introduced us to his Sales Manager, Ron Maine, who seemed like a very nice man. We had a brief conversation with Ron and he assured us he would work with us based on our TrueCar certificate price even though they were not a TrueCar dealership. (TrueCar is a website that is supposed to help you go through a no haggle process)
We left and went to Kia but came back to Hyundai of Wesley Chapel because we liked the Sante Fe Sport with the popular equipment package (which included some nice features that the base model did not). Upon returning to Hyunda WC we asked for Kyle but Ron gave us a different salesman, Bob, because Kyle was helping another customer. Bob was ok, he didn’t seem as friendly as Kyle but as long as he was able to help us that was fine. We spoke to Ron and Bob and told them around where we wanted to be on the price for the Sante Fe Sport with the popular equipment package. They both went back to Ron’s office and Bob came back with a number about $ 5,000 more than where we told him we wanted to be. I looked at the number and said there is no way that’s happening. This went back and forth for quite some time. Bob seemed to be getting quite irritated with the situation and my husband and I definitely had enough so when he came back with his new offer (after about 3 – 4 times) I got up and said we’re leaving. On our way out Bob sarcastically said «Have fun in your new Kia.»
My husband and I did not end up with a new Kia. We went to Courtesy Nissian/​Hyundai of Tampa off of Hillsborough Ave and purchased the same exact vehicle that Wesley Chapel kept screwing us around on the price for a wonderful deal! Our salesman Glen Gasbarro was very pleasant to work with and helped us get right where we wanted to be price wise. I was tempted to drive my new car, the exact same one I was told I could not get for that price, back to Wesley Chapel but decided instead I would send all my referrals to Glen at Courtesy Hyundai of Tampa instead and let everyone I can know about my terrible experience at Hyndai of Wesley Chapel. I love my new Sante Fe and am very pleased with my purchase.
If you want to pay thousands more than I recommend you go to Hyundai of Wesley Chapel but if you want friendly service at a fair price than go see Glen Gasbarro at Courtesy Nissian/​Hyundai off of Hillsborough Ave!

The Best Customer Service on the Plant
When you love what you do it shows. I am the type of customer that stays loyal to those that show how much they appreciate my business. Long story short, I purchased an Elantra 2013 in Nov of 2012 from my local Hyundai dealership in Wesley Chapel, FL from Joe Williams. Joe got me a fantastic deal and was more than helpful. This was my first car purchase in over 10 years of a new car. The whole experience was more than wonderful. I mean really wonderful … they made me feel like I was family. A few months later, I had to bring my car in for a problem I had been having with my Blue Tooth. I was told that it was an issue that hadn’t been determined by the main Hyundai Corporation. I was heart broken, upset over the flaw in my brand new car. Joe and Ron (The Main Man) decided they were not going to let this event dampen my feelings about having a new car. The dealership offered to buy the car back and finance another brand-​new car to rectify the situation. Only this second car was better than my first new car. This new car was an Elantra Coupe 2013 with bucket seats and twin pipes. Here comes the best part … they financed me for a low 7.0 APR! The reason why this situation was so amazing was because the first new car I bought, I needed co-​signer. On the second new car I was able to be on the loan all by myself for the same exact payment as the first new car! Yes! But, it gets better. So, I was over excited and drove my Elantra Coupe super happy that not only did my Blue Tooth now work, but I had all of the extra goodies for the same price. The next day I received a phone call from the dealership to come by to finish up a few things. No biggie — I figured. When I got to the dealership everyone was smiles, as I was. When I spoke with Ron (The Main Man) he told me to brace myself. I was terrified, thinking the bank kicked my loan back. Nope, the bank gave me an even lower APR of 3.9%. Since purchasing the first new car in Nov and making two payments, the bank decided to finance without the need of a co-​signer. My credit score had improved dramatically. This was the reason for the extra paperwork. I am totally happy with my entire experience and would recommend Wesley Chapel, FL Hyundai to EVERYONE! So, go talk to Joe Williams and tell him I sent you! You will be so happy you did.
Jenice Armstead

This is the dealership that I had my first solo car buying experience. Now I was very sure to do all my research ahead of time. As a young female you almost expect to have a salesman try to pull the wool over your eyes. I came prepared knowing what I wanted, what I wanted to spend, and what I expected for my trade in. All of my expectations were met. My salesman (I wish I remembered his name) was helpful, patient, and respectful. Great experience from start to finish. I love my Elantra and will buy a car from here again.
Also, the service department is great. I never feel like I am being nickel and dimed here. The consultant at the podium/​desk really takes care of his customers.

The first time I went here I had a good experience working with Bob. He was very knowledgable and very personable. I tried the Elantra and the Velostar. I was not quite sure yet, and did not make a decision because I like to weigh my options and do a lot of research. That’s natural right? I came back today, a week later and wanted to work with Bob. I got another guy with a Boston accent who was very unpleasant and sat me down as if he had to interview me. I just wanted to drive the elantra GT bc I had not tried it. He said well since you drove the elantra it drives the same, and you do not need to drive it again. I still drove it. Afterwards, I said I had not made my decision yet. Of course, he brings his manager over as if he will change my mind. Afterwards, came back bc I saw the light blue elantra and I liked that. It was not there the first time. The manager did not want me to drive it, and then said oh it drives the same, why do you need to drive it. If it’s my car, and I pay for it, shouldn’t I be able to try it again. Afterwards, the same Boston grumpy sales man took me out, and said well hurry only down the street bc I have a customer. I said fine, since I am wasting your time, I will take my business elsewhere. These people expect you to buy instantaneously as if buying a car is like stuff at a dollar tree. I will not go back to this dealer for those reasons. It is unfortunate because I do like the elantra, and it would be convenient to me. I do not want anyone else to be disrespected as much as I have.

My wife has bought two cars from here and both times were easy! The staff was very friendly and helpful.