Eyeglass World

The staff is efficient and very accommodating. Have been a client for nearly 5 years.

My son has gotten several pairs of glasses here. We have been very satisfied with selection, service, and prices.
They always have a 2 for promotion.
The glasses are usually ready while you wait.
The staff is informed and helpful.
They lost a star because they had to order the tinted lenses. But, no big deal. It only took a few days.

This is THE WORST place I have ever dealt with in ordering eyeglasses! First the optician broke my frame then when they gave me a new frame he scratched my lenses. They ordered new lenses and when those were put in, they scratched my lenses AGAIN! So now after the 3^rd time of them ordering lenses, they ordered the WRONG lenses and they were also scratched as well. Some I told them to give me money back! THEY ARE HORRIBLE! I been wearing glasses ALL MY LIFE and I have NEVER dealt with a place like this before! HORRIBLE BEWARE!

They try to fit so many eye exams in in one day, they are always running behind. Have to wait a half hour or longer for your eye appointment.

Just got off the phone with Alaina (spelling?) at the eyeglass world here in Wesley chapel. I’m in dire need of some new contacts, and they’re refusing to give me more because my «prescription expired» less than a month ago! BOTH of my old eye doctors always would give me another refill or two even after I’ve expired due to my work schedule because I don’t have a pair of glasses and all I wear is contacts. She was monotone, short, and rude while explaining that until I book another appointment and spend MORE money with them they will not refill my contact lenses, no matter what my situation.
Looks like I’ll be finding a new eye doctor. Will NEVER come back here and will not be recommending this location to anyone else.

I had to go back to fix a prescription, and right away the manager addressed the previous visit. She did rectify the situation, was apologetic and was very accommodating. It’s great to see a manager that is involved with the business. It completely made up from the last distasteful visit.

So where do you go to for your eye exam? SAMs club, Walmart or a specialist eye store! The store looks great. The staff look profession. My first visit to the store was impressive. I sat down with one of the staff and was filled with confidence. I booked a eye exam.
I had my exam still feeling good. I had a price on my frames and my proscription and I was happy.
I did not pick my frames as my wife was not with me. A day or two later my wife and I picked my new frames at a different store.
When I first tried my new glasses on there was a problem straight away. The lenses where incorrect. I could see better with my old glasses.
I went straight back to the store and had them check the lenses. Yes they where correct to the prescription. So my prescription was wrong. Great! Had my new eye exam a few days later and there was only one figure that was the same. Great!
So now I had to go back to where I purchased my glasses and ask them to give me new lenses. They said they would do it for a price. So now I am out of pocket almost another $ 200 and after 3 weeks I still have no glasses.
One final comment from a young lady in the store was «ho well this sort of thing happens» but it should not, should it!
Would I go back? What would you do?

Everyone working in the front was visibly annoyed. Not a single person smile during the 3 times I visited this year. The first time I came in was for an exam to get contacts. The doctor actually showed me pictures of his watch and asked if I wanted to buy it during the exam. The exam was very short. When I came to pick up the lenses, I found he had given me ones too strong for my eyes and they caused dizziness. I asked for another exam and he corrected the prescription. After a couple hours I called them to order the contacts. A week passed and I was able to pick them up but it wasn’t until I got home that I realized they gave me a six month supply of my previous incorrect prescription. Now I can’t go elsewhere because they have my insurance benefits.

I saw Dr. Case yesterday for an eye exam and had a great experience with him. He took the time fitting me in my contact lenses and improved my vision in both my new contact lenses and my new glasses prescription. Steve helped me with my glasses and was very pleasant and answered all my questions. I will be a long time customer of this locating for years to come.

Horrible customer service. They just DON’T care at all. Nobody seems to have a clue as to what is going on with an order… etc. Ordered a pair of replacement sunglasses for my girlfriend on ⁴⁄₄. (The originals were pur hased from this location less than a year ago, so I wrongly ASSUMED that thisnwould be an easy thing to do). I was told they would be ready on ⁴⁄₆ or ⁴⁄₇. ⁴⁄₈ comes, and no call from the store. I call the store the evening of 4/​8, and nobody has any clue as to the status of the order, etc… I am promised a call back from Pat first thing on ⁴⁄₉. I never got a call. Call the store at 11:00 a. m… they still have no clue. I am promised that as soon as the person I spoke with last night is finished with the customer that he is working with, he would call me. No call. I finally call them back at 1:00 p.m., and, after another 5 minutes or so on hold, they tell me that they had to order the frames. REALLY? Is it that hard to pick up the phone a few days earlier and let me know this? Now, it’s Thursday. We are leaving for vacation on Friday night. I can’t wait for them to order them, and see if maybe they happen to come in tomorrow morning. No apologies, no «we can get them sent via FedEx or ups next day do that you have then in time…» Instead, now I have to waste my valuable time going back over there to get my refund, because they apparently can’t do a credit card refund via phone. As a reault, my girlfriend now has to leave work early today, and go to Lenscrafters, and HOPE that they can make her a pair quickly.
What gets me the most is the fact that nobody seems to care. The best part is, on my last phone call, when I inquired about the lack of the return calls, I am given the excuse «we are busy today». Do you think I really care how busy you are today? I already PAID for the glasses that I don’t have in the promised time frame. So, you are too busy to help the people that have already paid for something that you have yet to deliver as promised? But you aren’t too busy to help the other people that just walked into the store today? Talk about AWESOME customer service. NOT!
Bottom line? Stay away from this location. Walmart could probably do a better job, and that isn’t saying much at all…

OMG what a cluster f*** was told 7 days for sunglasses. By optician had him verify that
It has taken 14 days
No one can tell me how long it will be… there standard answer is they will be here tomorrow.
You could get better service at WALMART
And that was my mistake never again

The service is exactly what you can expect from an optical store. I choose them because they offer same day service. It took them about an hour to make my glasses which was great. I knocked them a star because they are somewhat pricey. You can certainty go to wal-​mart vision and find something cheaper. However the staff that i dealt with were really friendly and that made the trip worth while.

Services was below par. They had a blonde receptionist talking on how she is leaving them to go to walmart (the whole time I was there). Same receptionist put a caller on hold to yell (yes yell) at a customer who’s kids were playing. I was told multiple things that did not work.
1. That one year guarantee that they give you for any pair of glasses, it costs $ 25 each time you bring it in (they don’t tell you that).
2. They told me I could do my glasses and contacts for a small up charge. Thing was thy booked in at the end of their shift and I decided to leave after one hour of waiting and TOLD both receptionist to reschedule me for tomorrow. They did but they would not give me the same deal since I had my regular test the day before! (Communication please)
3. Finally they sold me a pair of glasses that did not fit and promised me they looked good.
4. They increased my lenses by .25 and I had a huge headache for a week or two when I got a second option the other doctor told me it was the glasses.
They sell CHEAP quality glasses (yes the price is decent) but you get what you pay for. My pair of glasses before this never broke and this pair has broke twice. Play the extra 25 – 50 bucks and get a good pair SOMEWHERE ELSE. They suck

Excellent service. I feel like I got a great deal on two pairs of glasses and not only am I on trend but I have best vision ever.