Homewood Suites

I stayed there a few weeks back and I received over 100 bites on my legs while sleeping in room #409.

~CONNIE IS THE BEST~
Me and my husband stayed here the night we got married before our honeymoon… when we arrived they asked for a CC in case of damages, which i 100% don’t mind, but our pastor had pre-​paid for our night. So after leaving the desk with our room key in hand, my husband and i looked at each other and said oh no, he didn’t tell us our room number + it wasn’t on the room key slip… so we had to go back to the desk and ask what number it was… so we walked in our room and the bed was completely unmade and all liens were on the floor, as if the maid hadent finished… so again with luggage in hand we had to go back down to the front desk and tell them. They were very apologetic and the guy said okay lets get you guys a free room upgrade to a room with a jacuzzi! We were so excited! then he said oh sorry i cant do that, there isin’t one available. REALLY? he shouldn’t have even said anything unless he knew it was available. but, it was fine. so finally he gave us a room key and we went to the room, it was clean and ready for us to settle in. but TWICE once around 1am and again around 3am someone tried to get in our room! it was so freaky… PLUS two days later they charged MY CARD for the stay, when our pastor had already pre paid for our room… we called and gave them the receipt that our pastor gave to us and they refunded our money…2 weeks later.
so they ONLY reason im giving this even a 3 star is because CONNIE (an employee from the hotel) was so super nice when she saw us check in… and when my husband and i went to Salt-​Grass (practical next door to the hotel) for dinner we saw Connie and her husband there and she was so nice that she gave us her and her husbands buzzer! there was a 45 minute wait when we walked in and after she gave us that we were seated within 10 minutes! Plus they sent us a appetizer! and she didn’t even know the trouble we had been having with the hotel. she was just being nice! so awesome!
the hotel gets a 3 star… connie gets a 5!

Great! Look no more. This property is brand new, spotlessly clean, and very very comfortable.

Homewood Suites is part of the Hilton franchisee & it is definitely one of the better looking hotels in the Waco area. Besides Homewood Suites, in the same area, there is a Holiday Inn Express and a Marriott (in the process of building)
My mom booked Homewood through Expedia because she wanted to try something new besides it’s neighbor Holiday Inn. Homewood offered complimentary breakfast, wifi, swimming pool, fitness center, basically everything the Holiday Inn next door did, so why not. We initially booked a room with 2 queen beds, but they called us to inform us that they did not have anymore of those rooms available and offered us an upgrade. My family were extremely excited about the upgrade, however a lot of things also started to go wrong from there.
After returning from a quick trip to Carrollton, Texas, it was time to wind down and get ready to go to bed. When I tried to turn on the shower, there was only a trickle of water coming out of the tap. When i called the front desk, I was informed that they notified all the hotel guests about how there were working on the problem. The front desk was extremely apologetic and told us the water should be fixed in 3 hours. My family just ended up going to sleep, waiting until the morning to shower. However, upon waking up in the morning at around 8, we found that water was still not available. I called the front desk again, and once again, I was informed that they were working on fixing the problem and it won’t be fixed until noon. So my family went down to eat the complimentary breakfast. A general manager approached my family and were extremely apologetic about the problem and told us we could stay as long as we wanted (because check out was at 11) and free lunch would be provided for us. So after breakfast my family waited until 12. At 12 there was still no water. At this point, my family were done with waiting just for water and decided to leave. There was no point. When we walked downstairs to the lobby to eat the free pizza they ordered for us, we heard another hotel guest ask the front desk about the water. By this time it was well past noon, and the front desk told the guest the water would return by 3. Good thing we left.
Another problem was when my dad was wiping his face with a towel, he saw a mysterious, disgusting bug just crawling around on it. My dad was extremely shocked and just threw down the towel.
Honestly, with this type of experience, i would probably give it one star. But the front desk handled the problem very professionally. They gave us free bottles of water and also ordered pizza for us, and they tried to make something good out of bad situation. I understand that the hotel is pretty new, so problems like these are very easy to occur. However, even with the hotel upgrade, free pizza, and free water bottles, my family did make a mistake from switching from Holiday Inn Express next door.

Wonderful hotel! Staff is very friendly, suites are very clean, beds are comfortable breakfast very good, evening light dishes were good and oh yes free beer:) all in all great atmosphere! Close to everything yet secluded. Loved it and would definitely stay there again!

This is a beautiful, well kept property. The room was large and comfortable. The breakfast was excellent and had a nice variety. However, after spending the afternoon out and about we returned to an unserviced room. I had to request clean towels and trash bags. There was no apology just a «do you want someone to come wipe down your tables?» By this time we were all tired and just wanted to relax so we declined. Then this morning after realizing we were pressed for time we requested a late checkout. We were told no, that they could only give us 20 minutes max. As Hilton Honors members we were very disappointed because we’ve never had this issue before. Definitely not the experience we were hoping for.

BELIEVE ME — THE BEST HOTEL IN WACO. I was filming a show in Waco and had been put up at another hotel, but booked this when my fiancé came to visit because I hate the hotel my work booked. This place is great. First, this is the only hotel in Waco that’s in a SAFE place. Waco is pretty gritty and all the other hotels (Indigo, Hilton) are downtown, near a Salvation Army house (you get constantly harassed) and you can’t relax outside for all the riffraff. This place sits on the south outskirts of town, so it’s completely secluded. Everything is still within a 10-​minute drive, but you won’t have to worry about your car being broken into. The prices are pretty fair. The room, fixtures, accessories and everything are wonderful. Staff is great. Wifi is free. We did have problems with the electricity during an ice storm and kept getting woke up ALL night by the alarm (I actually intended to request a refund, but forgot), but I still felt safer there than anywhere else in the city.

Very good place, very friendly staff, great for extended stay as well as just for one night. Free beer included!

This hotel is quite possibly the best I’ve seen within this price range. The courtesy of the staff, quality of the service/​food, and cleanliness of the rooms exceed that of many hotels that charge rates 3−4x higher than this. If I ever come back to this area, they’ve secured my repeat business.

I stay here for work when I visit the HQ. welcoming staff. Lovely lobby and lodge room. Breakfast buffet is included and very generous. They also serve dinner five nights a week. It’s a limited offering: tonight was fried chicken, mashed potatoes and green beans. I passed because fried food and I don’t get along. The hotel is fairly close to a nice strip mall with a Starbucks, Panera, shopping and other restaurants. Rooms are great sized and the kitchen is a bonus. Highly recommend. It’s my second home.

This is a great hotel.
It’s a new property, and that probably helps, but the rooms are extremely spacious and nicely decorated. A nice piece of wall art is the first thing I saw when entering the room, and helps give it a Zen-​like feeling. There’s a small kitchen with two electric burners and pots, pans, plates, etc., and a full size refrigerator. The bed is extremely comfortable and comes with an extra fleece blanket. The bathroom is attractive and spacious (and comes with actual glass glasses instead of the increasingly common plasticware.) The shower is very spacious and the shower head is actually above my head (I’m 6’4″) which is extremely rare and much appreciated. I hate having to duck down to shower & wash my hair… There is no tub — fine with me, I hardly ever do tubs and NEVER in a hotel, but this could be important for someone.
Nice large screen LCD TV and a DVD player. Comfy couch, ottoman, nice work desk and a separate table at which to eat. There’s a ceiling fan over the bed; a first in my hotel experience, and a potential real plus on hot Central Texas nights (and days).
Breakfast isn’t bad, on my stay they were serving scrambled eggs, sausage, and home fries, along with the typical bananas, cereals, etc. Good coffee. TV in my room was on MSNBC when I turned it on, as was the TV in the eating area/​lounge, extra points for that.
Easy and helpful check in.
Nice looking pool, basketball courts, etc. A little bit hard to find the first time, and being on a new street, this may not be on your GPS.
Definitely where I’ll stay on future overnights in Waco. My first stay at a Homewood Suites, I’ll definitely be trying them on other travel as well.