AAA Vernon Hills Car Care Plus

They told me I had 3/​32″ tire tread left and it was time to replace my tires.
I went to Sears, and they ran an electronic check, and I had 2 tires with ⁶⁄₃₂ and two with 5/​32″ tread left, i.e. ½ of my tire life.
While I understand that selling premature or unnecessary repairs and parts is nothing new in auto care to keep afloat and profitable, this lie was uncalled for.
I will probably never go to them anymore.

Unfortunately I have to update my review to reflect the recent service I received. I brought a car in here for the multi-​point inspection that a AAA membership covers. I was called over my a service member telling me the inspection was complete. An issue or two was pointed out and I asked about the oil level. The mechanic responded «Oh I haven’t done that yet» and a few minutes later I got my keys with no mention of the oil. At home I checked it myself: it was low.
If you have to take your car here, I recommend vigilantly watching your car being worked on through those large windows.

I have been here numerous times for repairs/​oil changes and have always left impressed. The men and women here are extremely friendly and always willing to help. I am able to get repairs done in a timely manner and at a reasonable cost. The facility is incredibly clean and has a nice corner for kids to play as well as computers for customer use and free wifi. I wish I could give them 10 stars. I would expect nothing less from a AAA facility.

Overall a middle of road (pun intended) experience. I have had good oil changes (get online and get the coupon) and a real meh experience getting a tire examined for a slow leak.
Can you guys check my tire for a small leak? Sure. How long? 45 mins of we can fix it. Awesome! 60 minutes later. So any update on that tire? No I don’t think he has looked at it yet. …WTH?!

Pros: easy scheduling (was able to get in same day), clean facilities, nearby places to grab a bite while they work on your car
Cons: stereotypical slightly-​shady mechanics who try to convince customers they need hundreds of dollars of unnecessary work done. The reason they offer discounted oil changes is because it gives them an opportunity to upsell you on other work.
Final word: you can come here to get oil changes and basic maintenance if you are savvy enough to see through the unnecessary things they try to sell you on.

We recently had our car service at AAA Car Care Plus. Wow! It was The very best experience we have ever had with having our car repaired. Great management staff. Our car had major problems and had to be towed to their shop. We were surprised how quickly our car was repaired. It is a Saturn Vue so parts had to be located. Usually when we had this car repaired at other shops-​it would take almost a week to have the work completed., Not true with AAA Car Care Plus. We had our car back the very next day. Great experience.

Waited about 4 – 5 days for an appointment. Then waited 30+ minutes to get car on rack, oil change and tire rotation took close to 2 hours– will not be back. Price with coupon was great $ 20, but time more valuable.

If you like crappy, incompetent service and wasting your time/​money then this is the place for you.
Being a AAA member I thought I’d give this place a shot so I made an appointment and dropped my Jeep off to replace what I thought was a problem with one of the u-​joints on the front driveshaft. When dropping it off just before 8am I specifically offered to do a ride along and show the service manager and/​or mechanic the chirping/​squealing that was the issue. They declined my offer to do so. They also assured me that I should be able to have my Jeep back the same day. 5.5 hours go by and I hear nothing so I call to check on the status (normally a shop has to call you to authorize charges before any work is done). After a long hold I’m told that they need me to come to the shop to do a ride along. At this point I’m pretty livid — I specifically asked about doing a ride along when I dropped off the Jeep and I had to CALL THEM in order to prompt a response. From what it sounded like, they hadn’t done a single thing with my Jeep all day and just were looking to buy more time. I went in and expressed my frustration with the service manager whom I spoke with in the morning. No apologies, only excuses then came from his mouth. I promptly took my keys back and drove to another shop in the area that I had been using for years. Unfortunately, by that point, most of the day had already been wasted so now I’m without a car until the other shop can squeeze me in. There wasn’t a chance that AAA Car Care Plus was going to be able to complete the repair anyway though and, in all likelihood, they would’ve done a sub-​par job so I probably dodged a different bullet there.
In short, don’t even bother trying this shop. The concept of AAA opening up these repair facilities is great but the execution leaves much to be desired in terms of basic auto service and repair. You’re better off going someplace else.

My husband did several oil changes on our 2000 Honda Accord V6 and AAA charged $ 20 with a coupon and did a fantastic job. Not sure while the other gentleman that reviewed this AAA shop was quoted $ 90 for an Oil change, maybe a language barrier or some kind of miscommunication. Maybe it was a «specialty car» or a bogus Unilocal review!!. We are fairly skeptical people and picky, and we found their service was outstanding.

Holy cow. I called for a quote on an oil change and they wanted $ 90 WITH a coupon! No way… I’ll go back to Midas Libertyville where I get it for $ 50.
How can they get away with such insane prices?!