Bella Via Salon

Frank is a God sent!
Found this salon via Unilocal,new to the area and have been looking for a good stylist.
A super clean, new and fresh vibe to this salon!
Frank took my hair to places I didn’t know it could go! Such a sweet and fun stylist, will be back!

Depending on who your stylist is, you can probably have a better experience than I have. While Sara is a nice girl, her customer service and ability to show up on time for her clients and then take care of them through the appointment is pretty lacking. I first had a cut and color which took over 4 hours! For simple highlights that is quite long. She would leave me for 30 minutes or longer just sitting in the chair while she was in the back room. My scalp actually started burning because she would leave me for so long with color on. I gave her the benefit of the doubt and went back 3 months later for color again. This time she double booked and had me and another woman going at the same time and couldn’t take care of both of us so she was trying to get her co-​worker to wash my hair who then LEFT the salon and left me sitting in the chair for a good 25 minutes just waiting for my hair to be washed (with color on)…while she started someone else’s color. She never apologized and just acted like I was an inconvenience once I was back in her chair to have my hair dried. This left a bad taste in my mouth but I again scheduled an appointment to get a trim (it’s hard to find a decent stylist in Vancouver!) and arrived on time. After 15 minutes and she was a no show, the front desk texts her and says she is running late (after I am already sitting for 15 minutes). After about 25 minutes I left the salon and do not ever plan on coming back. While she does a decent job on the color, I don’t feel like customer’s are her priority and she was LATE to every single one of my 4 appointments I had there. You should have more respect for your clients and their time or not be in the business of customer service.

I seriously have never had a better cut and color! Whitney is awesome at her job and is such a sweetie too! I can’t wait to go back! I have already told all my friends that they need to check this place out! It really is a hidden diamond in Vancouver!

Being new to Vancouver I was uncertain where to go. I read the Unilocal review and decided to take a chance! The owner, Shannon booked my appointment and made me feel assured in my choice. Heather cut my hair after listening to my wishes and concerns. She knows hair and what works well with different hair types. She took her time and I am pleased with the results!

Best mens haircut ever. Anywhere. Charlotte is the BEST!!! I have lived all over the U.S. including Los Angeles, Dallas, Chicago, Miami and no one has ever been as detailed and thorough as Charlotte. She is fantastic. It took a lot of bad haircuts from others to find her. My hair is short, very fine, and lots of it. It shows cuts and errors. But in 4 years with Charlotte, never one bad hair cut.

I felt compelled to write a review after a recent visit to Bella Via. I have a kooky haircut that I am very specific about (in regard to how I want it done). I generally go into Portland to the Bishops Barber Shop off Alberta (which I also highly recommend) but since work hours have become crazier I decided I needed to find something local (as I am a Vancouver resident).
I am going to do a list of the pros and the cons here.
PROS:
1. I read some reviews on Unilocal that were good and had thought about stopping in. I was driving by the other day and figured I’d give it a go (thankfully they take walk-​in customers). They managed to fit myself and my daughter in with very little wait.
2. The stylist who did my hair (Char/​Charlotte) was VERY good. She took the time to discuss each step with me and make sure I was satisfied with what was being done. I haven’t had such a great haircut in a long time. She was incredibly professional.
3. The salon is clean and well organized.
4. The hours are convenient.
CONS:
1. When I entered the salon the energy of the stylists seemed a bit lack luster. Energy seemed a bit low (for lack of a better term). Everyone was friendly enough but as someone who used to work customer service I tend to be fairly energized and enthused to help a customer/​client.
2. Some of the furniture looked like it could use an upgrade (chairs in the waiting area were a bit shabby for instance). Not something that is a huge deal but something I noticed.
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I absolutely intend to go back to Bella Via and get my hair cut again. Char did a wonderful job on my hair and I am more than happy with it. The price point is pretty good (I want to say I paid $ 45 for my cut but only $ 15 for my daughter). I can’t remember the name of the gal who did my daughter’s cut but it was also done well and with consideration to what was wanted.

I have been going to Bella Via salon since Sara has been working there, and she has done my hair long before since. I am always pleased every visit with the salon itself, as everyone is always very friendly and welcoming and catering. As for my hair stylist, I have been with her since she was in beauty school and have followed her to every salon she has worked at. She exemplifies great knowledge and passion in what she does and always has outstanding results. I know most of her clients feel the same way! She is also in charge of cutting my boys hair, and we couldn’t imagine going any where else.

I don’t normally write reviews for salons but considering this is my first visit to a salon in Vancouver, I would do it. I had a last minute appointment booked and considering the good reviews on Unilocal decided to go in an get a new do, make over. I asked and booked for a cut, highlights and color; and was booked with this young lady named Charlotte. Customer service was lacking — barely talked and told me that she can only do haircut only because she was going to vacation in Hawaii. hum when did client needs go down in priority? This was just red flag #1. I asked for mid length with layers –not so choppy– the result was still choppy layers and even after blow dry, there was no shampoo, condition or product styling! But I’m the kind of gal that will drop $ 300 on my hair in one sitting so $ 45 for a charge was not that big of a deal for me. What was a big deal was the no shampoo/​condition/​no style, and lack of charisma and customer service of the stylist (the reception was exceptional so that was the 1 star).
When I got home, I noticed that my hair cut in the back: looks like I could have grabbed a pair of kitchen shears and cut off 4 – 5 inches off myself. There’s no body and where the hell are the layers? anyways, I will not be coming back here. Seems to be a hit and miss with their stylist. Thank god hair grows back, other wise run as far away as possible! Go here if you don’t want your wishes fulfilled for your hair and if you want your image ruined on purpose. Thank god for Unilocal

I booked a cut and color at Bella Via for the first time with Sara and was not disappointed! The salon itself was bright and clean, and Sara listened to what I wanted and delivered way past my expectations! She really took her time and gave me the perfect layers as well as a very dimensional color job. She truly loves what she does and takes her time to get it just right! Could not be happier with the end result. I have since then referred my mother and four sisters to Sara. She won every one of them over and they look great! Felling so lucky that I found such a talented sweet individual that I can trust with my hair.

After a long time, I finally decided to get my hair cut and styled. After some thinking and apprehension, I decided to try a new salon, Bella Via Salon, I drive by often. I have to say that it was the worst haircut and worst customer service experience I have had thus far.
A young stylist named, Sarah, chopped off most of my hair. As I voiced my protest during the haircut, she reassured me that «she knows what she is doing because she’s been to beauty school, and teaches this stuff» and this was indeed what I wanted. I had to hold my tongue to give her the benefit of the doubt, as the chopping continued. Trust me, my mind was in turmoil, as the sloppy cut continued.
In the end, I am left with chopped hair, very sloppy layers and no sign of a long A-​Line bob I had requested to begin with. And no apology for ruining my hair. I am so very very disappointed with this haircut. So disappointed that I had to turn to Unilocal. (As a side note, this is my first review). Oh and did I mention, no shampoo and conditioner. And the girl begrudgingly half ironed my hair.
As I stated my concerns after the whole ordeal, the girl decided to argue with me instead of listening to my concerns, as any professional is expected to. I was just taken aback by the lack of professionalism at the place. One would think that if you are charging a high end rates for a haircut, the service and skill will make up for it. This was not worth $ 35. I have had better haircuts and service at a $ 6 salon.
I have obtained the contact information of the owner, Shannon, I believe. I hope she knows that customer service, professionalism and skill should be verified prior to hiring any stylist. Especially in a salon that charges $ 35 and up for a haircut.
On the bright side, it will grow back, I am some pounds lighter, and now I know never to go back to this salon (other than to have a word with the owner, perhaps). You live and learn.
I should really stop trying new places. There is always hope that you will come across someone awesome who knows what they are doing. But, not this time. Better luck next time. Please avoid this place and the above named stylist.

I can’t say enough positive about my experience. Joni R rocked my world! I went in with a color crisis and left feeling fabulous.
I briefly explained what I was hoping for, showed her a picture, and she was off. She was professional, friendly, calming, and just all around a pleasure to spend the afternoon with.
I am beyond delighted to have found Joni and Bella Via!

I wi never let anyone else besides Shannon (the owner) touch my hair again. Perfect expirience, very friendly and professional. Amazing hair stylist and colorist.

I am incredibly impressed with Shannon, the owner. Several months ago I had a bad experience with the salon. I usually only get my hair done once a year, so it tends to be an expensive endeavor (cut, color, weave, etc.). My original appointment had been rescheduled. The woman I saw was unprepared; She had no idea that I wanted to dye my hair and said it would take a few days to get the color I wanted. She was quite unaccommodating and a little rude. I ended up walking out not intending to return ever again. The next day when Shannon found out what had happened, she called to apologize for the woman’s behavior and offered to have me come back in for a free coloring and cut. When I didn’t return her call, she passed along a note through my mother who had gone in for an appointment (she had had very good experiences with the salon).
Her dedication and concern for the experience of just one customer was remarkable. So I am scheduled to go in for a haircut next week.
I highly recommend this salon. Shannon truly cares about her customers.

Morgan Tillman is the only person I will let touch my hair. She is professional, friendly, funny, and does amazing work! If you are looking for awesome service and an awesome person to talk to, this is the place to go! Ask for Morgan! :)

Toni Johnson@Bella is great. She has been doing my hair for over 15 yrs. she always does a great job no matter my request. She is great with advise and care for my hair care. I would and will recommend her to anyone!

I have been getting my hair done here for months. I have had trouble getting my hair to the perfect shade of platinum for ages but I decided to give it a go in February. I had Kate cut ALL my hair off, I was scared at first but let me tell you I have never been happier with my hair! She gives great advice and is very fashion forward. I get compliments on my hair dialy (not even kidding) and I have to carry around a stack of her cards because so many people want to know who the girl behind the magic is. I highly reccomend Kate at Bella Via! I have also used their waxing services (eyebrows only so far) but was very pleased with that as well. She is worth every penny!