T-Mobile

Latasha was awesome. Helped me with everything i needed to get taken care of. From moving my 2 lines from one plan to another. she did her thing :)

Great service from Jen. She’s very efficient and quick. The only problem I had was the wait. Every time I’m here there’s always a bunch of people standing around waiting. Jen definitely did her best to get us in and out. Definitely recommend going to her. Other than that service is great.

THIS IS A WARNING, PLEASE READ!
If I could give this store a negative rating, I would. Back in 2012, I received two phones in the mail from T-​Mobile. Two weeks later, I decided I did not want the phones anymore. I was instructed by someone over the phone to go into the nearest T-​Mobile store and return the phones. My sister, my fiancé and I went in to this store and the whole time the sales person (I do not remember her name but she was a light complexioned African American and she had really big eyes) was trying to talk me into keeping my account. I kept declining and eventually she got both of phones, supposedly canceled both of our accounts and we received a receipt and we left. For a whole month I heard nothing from T-​Mobile, no bills or anything. I got married like 18 days later, left home in a rush so all of my stuff was eventually gotten rid of by my sisters so the receipt was gone. Then in 2013 I was called by a creditor who said I owed $ 517 because of a T-​Mobile debt. I knew that was impossible because I couldn’t possibly owe them so much for phones I only had for two weeks and legally they could not charge me an early termination fee because I returned the phones within the 30 day time frame California gives you to change your mind. I then went on a wild goose search, bouncing back between T-​Mobile and LVNV Funding bill collectors getting no real information. T-​Mobile sold my debt without even giving them anything to validate the debt. I was told to contest the debt which I did and thought everything was handled. In 2014, my husband and I wanted to buy a new car at which time I pulled up my credit report and there it is this huge debt still on there. We postpone buying a car until it is handled, I am sent on another wild goose chase. Our car breaks down as I do not have any other credit accounts. Now this year, I finally filed a complaint with the public utilities commission against them asking them for my phone bills as I had decided to sue them and wanted to prove I had no use of the phone after a certain time. I get a phone call from someone from T-mobile’s executive response team and they basically tell me that the person who received our phones only turned in one of them (the other line that was on my account) and canceled one line. I was livid. These employees are obviously incompetent. Now I’m not sure what she did to the phone as it does not show any use after that time so I’m pretty sure she did not keep it, but either on her fault or her T-​Mobile contact with whom she canceled the line with someone somewhere dropped the ball and I got the short end of the stick. If you make any purchases, turn in anything or just whatever reason keep all of your receipts and keep good records. You do not want to go through what I have been through on behalf of these people.

Randi was very patient with me she was very helpfull, she answered all my questions being that I am in finance I ready all my documents and I actually appreciated her for not rushing me… almost perfect customer service

I give my thanks to Randi Ransome at this store. I thank her for her patience, her knowledge and her professionalism.
I bought my phone in 2009. It would have been fine except I couldn’t play
Scrabble on it so I often forgot it. Everyone had to call my home phone. It was annoying to my loved ones so I had to step up and get a new phone. I was out of the T-​Mobile contract so I looked everywhere and, as a technovice, almost everyone was annoyed with my questions. After all this I just called the Vallejo store because it was on my way home and they had the phone I wanted and I sucked it up and got there. Randi was the person that answered the phone when I called a couple of hours before and she helped me at the counter. I was here awhile but she walked me through it and all without irritation or impatience. Believe me this is unusual. So, again, thanks Randi and thanks T-​Mobile. PS: They keep the place nice and clean,

Very good service. Employees are vibrant and helps every time. The spend quality time with every customer and make sure things are done properly.

I love T-​Mo. The staff is always chill, the music played is always young and the vibe is relaxing. The staff tell things like they are and are just honest in much of the same style of John Legere, minus the profanity laden CEO’s tirades.
Came here to Jump! from my wife’s S4 to a Note 4. The process was super easy and care free. No pressured up-​sell attempts and all smiles here. Don’t think this could have gone any better.

Doing this review on when I accompanied my cousin to get her screen bubble fixed.
When we walked in, there were already a couple customers being helped so we had to wait. No problem. As soon as we were helped by an associate named Eric, I felt as if I was being belittled & I wasn’t even the one being helped. I actually had to walk out myself because I had to bite my tongue. He was questioning my cousins decision on a solution to her problem in a rude way.
As a customer relations manager, I will say that if I were surveyed in my experience that day. I would rate that store & the associate, Eric a 1 out of 10. He got the job done but it seemed like he was pissed off or that we were in the way. Not a good feeling when you’re a customer.
I’m just sayin’

Each time I visit here, the staff has been very professional & helpful. I’ve only had one occassion that wasn’t the case. Although they do seem to have a high turnaround. I don’t think I’ve seen the same people there more than two or three times in as many months, always different people about each quarter (Jan, Feb, Mar-​Apr, May, June, etc…) But nonetheless, they are very helpful & professional. I changed my carrier to them from Sprint, who was nothing but problems everytime I had to go in. Glad there are carriers who actually care about having satisfied customers, T-​Mobile does.

Was coming from a Verizon store that didn’t seem to care or acknowledge my existence. Even though I was a Verizon carrier, the young African American lady was more than happy to help me. Needed to get a screen protector for a phone they didnt sell. So she did her best to match up one of their phones with my phone for a screen protector. Great Experience

this store needs a management makeover. Can you imagine arriving at their store front to see a sign saying ‘will return in 15 minutes’ Not, will return at a certain time or the time they left. 25 minutes after countless customers waited and then left, I finally knocked on the glass until Kathy came to the door. I was informed that the manager did not schedule lunches and there were only 2 employees and they would re-​open shortly. After calling twice the following day to speak with the manager, I decided to write a review. The manager does not value the customers
that pay her salary. We had an emergency issue with a cell phone and WILL NOT
renew our contracts.

Outstanding customer service. I wish I remembered the name of the guy that helped me. He’s a filipino dude maybe early thirties if not late twenties with a shaved head and a mustache.
I’m sure he’s paid commission and needs to work it to get paid, but regardless, he was awesome. He was very knowledgeable and friendly. I never felt pressured to upgrade my phone. I was free to comparison shop and mull over my choices numerous times.
I’ll definitely pay him a visit again when I’m due for an upgrade!

Nothing but great customer service from these folks. I know T-​Mobile is’nt the best provider but they give me what I need and thats voice and email at a great price.
This location also has a pay kiosk if you really need to walk your payment in.
All I can say is that the staff at this location rocks! Patient, helpful, and good product knowledge.