AT&T

This AT&T store is pretty awesome. When we walked in there was a lot of workers that is waiting to take care of you. We dealt with Chris and he helped us with all of our questions and concerns. Edgar the manager even sat down with us and helped Chris assist us with some of our questions. I asked The manager how many customer service reps works here and he mentioned 22 sales team, whoa! That’s a lot. Maybe they changed it around due to the other reviews on Unilocal regarding their wait time. Overall our experience was nice and Kudos to Chris for a great customer service! Since we are now with AT&T I hope our future will be as awesome as our first :)

My husband and I were told it would be a 5 – 10 min wait. 45 minutes later, we saw my name come off the list. No one called my name. We went over to ask and no one was waiting for us. Miguel was supposed to help us but came out and started helping another family that hadn’t been there even 20 minutes! We said something to the manager and she wouldn’t interrupt the family who had budged (they know their place in line after all given the screen) and had to finish helping someone else. So we waited another 10 minutes for her to help. Then the store didn’t even have an iPhone 6 with 64G jn stock. Miguel never apologized and actually gave me a dirty look when I was complaining. There’s an hour of my life I will never get back. I guess we will be going to Walnut Creek from now on. They can get the credit for the $ 1400 in merchandise we were about to buy.

Do you folks ever answer the phone??? That’s no way a «business» should be ran!!! Makes you think twice about the customer service you actually provide

I’ve always gotten great service here. Special thanks to Millard for the awesome service today!

Thanks Jay for helping me with my new phone. You were very helpful.

Bit of a line, but it is Sunday after all. Michelle was terrific and super patient as we had to move over 1,500 photos to my new 6s. Very personable too. Keep up the outstanding service Michelle!

Two stars for a nice clean bright space. The fun stops there. Ruthie had a bit of an attitude and was a bit power trippy on the check-​in iPad. The staff was dressed really poorly (beyond casual to house-​lounge attire. The exceptions here were Mark, who was very well put together and Ruthie who’s shoes and hair were on point. The sales associate was less than helpful about my upgrade options and moved on become we were ready to move on. As a long time customer of AT&T I get that you may be bound by rules but I also know AT&T values loyalty and would probably have worked with us. As a result we will probably be looking into Verizon next week and cutting ties with AT&T.

Came to purchase 4 new lines of service and add direct TV and internet … Yesenia or whatever her name was had us waiting for 45 minutes so she could get the sale or something it was. She was assisting another customer while she expected us to wait. … Very unprofessional

Can’t believe I’m giving an att store 5 stars. However, they deserve it if only for Michelle. I purchased a one plus two phone that wouldn’t get on the att lte network. After hours with technical support on the phone, failed attempts to fix the issue at the Napa att, and again a failed attempt by another att rep at this Vallejo store, Michelle came through and fixed the issue in 5 minutes. She was positive, courteous, patient, and had the technical know how to fix the issue. If you have some phone technical issue I’d seek out Michelle. Good job Michelle.

If I could give ZERO stars I would!
The renovation and external beauty of this place hides the lack of customer service and even software know-​how which should be ESSENTIAL to a store like this.
First a software glitch on a Samsung 5 «active» less than 6 months old should be a quick turnaround. The service person Ali and his manager both claimed that the issue on this phone was physical. Told us to go to Best Buy at the Samsung booth and have them verify it was a software glitch. All of this because the screen had some scratches and cracks. Who does not have this nowadays?! The phone was working with those scratches for months!
At Samsung the software was so full of glitches that the phone could not even be read by the computer there. Obviously a warranty issue was what the rep told us.
The worst part was that while filing the insurance claim (yes we even had the insurance AT&T pushes on you for another monthly payment) the insurance site told us to contact AT&T since this seems like a warranty issue!
Any damage to the surface apparently voids the warranty no matter how minor and you basically have to lie and state the date of malfunction included physical damage when that happened much earlier from the date the software screwed up.
Yeah the warranty policy and recent changes are company wide but the lack of follow through and counter side manor by these folks was unacceptable.
At Fairfield they had a much better manor in handling customers and they explained the details of what options were. Go to Fairfield – worth the trip for the better customer service.

I walked in 10 minutes before closing, having just had a nightmare experience at the Apple Store in Walnut Creek where the tech killed my phone while trying to update it (Error 53!) and then the manager refused to do anything about it because he said it was water damaged. Never mind that it was working before!!! but that’s another story, and another review! Anyway, with a dead phone and the memorial day weekend approaching, I threw myself at the mercy of the Vallejo ATTstore, where I met a kind decent soul who found I had warranty, showed me how to file a claim, told me how I could get temporary service via either an upgrade on my kids phone or a new sim card for my old phone, and did I know I was eligible for a 17% discount and an extra 15G of data for what I was already paying? What?! done!!! Thank you Andrew!!! all is right with the world.

Mainly, I want to say that I’ve my new Galaxy S6 and At&t overall for about two weeks now and I couldn’t be happier with in my service so far. The best part of my experience so far, really, was going to the retail store and getting everything started.
Killed a bit of time next door before my appointment getting food. Once I finally got myself inside, everything was great. Parking was easy, and I was immediately greeted by a cheerful Southern lady who put me on their waiting list. It only took about five minutes for me to be assisted by my sales guy, Mark Calma. Plain and simple, Mark is an amazing retail professional. Finally, somebody who really listens and cares! I’ve ever had the pleasure of interacting with. Although I didn’t research what I wanted before, Mark was so patient and made sure that I got what I needed. He explained the nuances of each plan and the pros and cons of my new GS6 after asking me questions about myself and making sure it was the best fit for my needs. Once we got the process started, switching my number from Verizon was so painless and took maybe twenty minutes. I’m amazed by the service and I ask everybody to go see Mark Calma.

Samantha Marie helped us today with several complicated processes involving a Virgin Mobile LG phone, an ATT iPhone 5s, both carriers, an iPad, and AARP. She spent Almost two hours with us in the store, and continued helping us by phone and email later on. She found ways to overcome several technical obstacles and was able to make everything work for us. Best of all, she has a very upbeat, friendly, and generous working attitude that is much appreciated!

Horrible service. Been waiting for over a half an hour. 6 customers still in store and they send all there employees home. Unbelievable. One guy is sitting here flirting with a customer while we all wait. Awful service. And now they two employees in here are making jokes about the situation. Makes me want to switch carriers.

I waited fifteen minutes to be waited upon and left without being served. Note to ATT: you have 10 to 15 minutes to serve me or at least have someone acknowledge my presence. I do not give a rat’s rear end about your witless, note pad carrying, laughing and joking reps. I expect to be served and get out as quickly as I can. Also you might want to tell your service representatives not to curse on the job, especially when I am with my four year old daughter

Mark helped my friend today with his phone update. Great salesman. He really does his best to make sure you’re getting the most bang for your buck. I’m not an ATT customer but I was impressed with how easy he made the whole experience. The store was really clean and set up in a cool way, too. I’d recommend Mark to help any of my ATT friends!

AT&T service is all about greed. Their in store employees are all about making commission or just whatever they’re told to do which is the main thing is to sign people into contracts blindly. I am leaving this rip off company for another provider. I’m done. I got scammed too many times with this company. I’m sure more people will follow.

Cell phones and cell service options have evolved into a dizzying dynamic. It’s like, «Oh yeah, it’s a phone but lookit all this other sh_​_​you can do!»
Well I admire all the technology and crazy-​cool things my device can do but I still mostly need a reliable, affordable phone. Yesterday I had an informative experience with Juan Hernandez at the AT&T store on Admiral Callahan in Vallejo, got my phone problem fixed and walked out saving money on my family plan!
Juan was friendly and courteous and took the time to literally ‘pencil out’ what my plan provided me and compared it to a new plan. He made the decison-​making process clear. He explained what has brought about the savings opportunities and didn’t try to over-​sell me at anytime!
He also did a decent job of trouble-​shooting a quirk my phone had developed (lord knows it couldn’t be a case of my, the operator’s, error!), provided me additional website contact info and in general, made me feel good about dealing with AT&T in an era where there is a lot of anti-​big-​guy/​big cellular company advertising hype

I headed to the AT&T store to upgrade my Mom’s phone since she is on my plan. Rarely do I order phones at the store as I find it very convenient doing this all online without having to wait.
Due to the fact that this place can get quite busy, you are placed on a customer queue. Scheduling an appointment is highly recommended to avoid the wait. Scheduling an appointment can be done over the phone or via Unilocal.
After getting my Mom’s phone, they pitched a product called AT&T Digital Life. This product service secures your home with complete control via smart phone. You can customize your security package with cameras, light controls, and many more. It really got me interested and so I scheduled a sales specialist to evaluate my home. A few days later, my home is secured with AT&T Digital Life and completely satisfied.
The sales consultant by the name of William was cool and gave no sales pressure. Also, the AT&T Digital Life team done an excellent job of consulting, support, and install. Simply the best!

Excellent customer service. Mark was great to work with. The whole store gets the customer (you/​me) set up.
They know the products and service they provide are top notch!