Sprint

Stopped in on a fluke got helped out by the man Aaron. 10 star service! Appreciate the help. I will be back thankyou

Gonna keep this one short and sweet… Well, not sweet, that’d be me giving them some form of complement. I have none for this Sprint-​branded store.
At any rate, this privately-​owned Sprint store is useless. They don’t have SIM cards in stock. They once said go to best buy, but guess what? Best buy doesn’t stock those either. Additionally, I tried to upgrade a phone on BOGO after a Sprint phone rep said it was possible to do. Guess what? This Sprint store says the rep didn’t know what they were talking about, so they couldn’t help me.
Again, this store is useless. Do yourself a favor and go to a corporate store. I really wish Sprint would ban these awful private stores.

I was just emailed a receipt THAT I DID NOT SIGN OR INITIAL but the sales person signed my initials. My spouse did a phone swap. He called them to inquire as to why they signed a contract with my initials for me and they said that was «standard business practices» for a swap. That is a HORRIBLE business practice. I have NEVER stepped foot into that store. The store should simply write «swap» or «customer not present» and their own initials. But who in their right mind would sign a contract for a customer using the customer’s signature?! Had my spouse been given the contract to read, he would have NOT signed being it had insurance for a phone he no longer has-​hence a swap. That is why people are given the opportunity to READ and SIGN themselves. My business is fraud. Bad move Sprint in Vallejo. You don’t forge signatures.

First time I went to this store it was great. Ed was very helpful in getting me a new phone on a budget.
Second (Monday, Feb 22, 2016, approx. 7pm) time was what drove the last nail in the coffin of my use of Sprint altogether. I didn’t get his name but he creepily hit on me and when I asked if I could get on a cheaper plan because someone left my «framily» and it went up to $ 55 from $ 35, he literally told me, «You should be happy you’re not paying $ 85!». He then told me he «didn’t even use Sprint» and blew me off while calling me nasty pet names. This isn’t a «he was being nice» thing. He asked if I had a boyfriend and kept pushing the matter. It took everything in my power not to flip him off as I left. The woman also «working» on her phone right next to him was silent the whole time.
This is after not going to the Radio Shack on Sonoma because a different creeper hit on me there and messed up all my information.
The next day I went to the Boost Store, had a wonderful time and am happily paying $ 30 a month for twice the data. I had to get a new phone but that $ 100 will pay for itself in 4 months considering I now pay $ 25 less a month.

Aaron was a huge help for my husband and myself. He helped us change our plan and figure out what to do with a line we didn’t really use often to make the most of our money. His honesty and advice was amazing. I went in today to pick up my phone they had ordered and he spent 20min on the phone with corporate to get them to take off some charges that weren’t accurate and by him doing that, it took a huge chunk off of our bill. Thank you Aaron for all your help.

Thanks to Aaron Stinson at Sprint for helping me out with my billing questions and helped me get a better deal! I did not come in to add more services, but after further and detailed explanations I got a better deal than before. Best customer service!
I recommend you speak with Aaron, he’ll take care of you!
Thank you Aaron.
Leticia R.

Network in Disneyland is on 3G. Store where I bought the new service from AT&T, in Vallejo, ca. Was one of the worst experiences in my life! The store is Ghetto and the staff was incredibly rude. The assistant manager Aaron was totally rude telling me that my transaction was wasting his time cause I didn’t buy it from him and that they work on commission and he didn’t have time to «deal» with me. He first wanted me to wait to pick up my phone that I ordered so he could sell it to someone else who wanted the new iPhone 6s in rose. Then he told me my transaction was taking too long and that there was 10 other people behind me that he could be making money off of. And he was talking loud enough that all the other customers could here. Was horrible! AT&T never gave me any bullshit like this. Then I asked him if I could just buy the phone and he said no sprint won’t allow you to purchase a phone, you have to lease it. Then when I asked him about return policy he said I couldn’t return cause I signed a contact.
Nightmare experience! Am seriously thinking about returning and going back to AT&T cause this was insulting!

Every time I go here Ali is always so helpful and fast. In and out. Always trying to get me the best deal too! Rachel was an absolute doll as well! I honestly am a hard customer to please and was really on the verge of going to Verizon a year ago but Ali convinced me to try out sprint. The manager is always very nice as well-​although I forgot his name. The place could use a facelift though-​carpet is always dingy. But other than that the staff is always funny and efficient and makes me feel at home!

Pre-​Order Iphone 6S experience:
So I walk into this Sprint Store in Gateway Plaza on Friday ⁹⁄₁₈. There was 1 person ahead of me and I ended up waiting approximately 20min. The «manager» called me over to help me. He told me about the iPhone Forever plan and then passed me off to an associate. The associate took over the transaction, handled my exchange for my 5S, then he had to leave… by this time I was frustrated with the fact I’m dealing with 3 different associates. This last guy was a «manager in training» according to his name tag. He ended up taking 30min to finish the transaction with giving me the iPhone 6 before I left. He had many questions for the other associates regarding how to finish this, run iCloud, get my stuff transferred over etc. After an hour I finally walked out of the store with no peace of mind.
Day 2: (⁹⁄₂₁)
This is the day they told me to come back and pre-​order the 6S. So I walk in and once again there is 1 couple ahead of me and the «manager in training» I dealt with on ⁹⁄₁₈ was helping them. They also were trying to pre-​order the 6S. There was one other associate (female) in the store at the time helping someone. The female associate soon finished, but didn’t call me over to be helped… I stood there in disbelief. A customer came in because her phone wouldn’t turn on and the female associate called her over immediately and resolved the problem in the matter of 5min. Once again I was left there standing. So I told the «manager in training», «Why can’t she help me?». He responded with, «This is a commission based business…». I didn’t take that for an answer so I went over to the female associate and asked for her assistance. It seemed like everything went smooth with her. So I made my pre-​order for the 6S in space grey… so I thought.
Day 3: (⁹⁄₂₂)
I get called by another «manager» telling me to come back to the store because my pre-​order got screwed up and I need to come in to resolve it. I show up to the store and once again there is 1 person in front of me and I end up waiting around 25min to be helped. The lady who called me earlier is the same one who calls me up for assistance. She asks for all of the original purchasing material (box, receipt etc.). I told her I did not have it with me, nor was I told to bring it. She says whoever setup your pre-​order did it wrong so we have to do it all over again. Mind you they already gave me a iPhone 6 in replacement for my 5S and I already had all my information swapped over, apps downloaded, email setup etc. Now I have to turn this 6 in… get another 6… then wait for my 6S. I told her I want to finish this transaction in another store with a reputable staff, and she told me that since the transaction was started at their store I have to finish it at their store.
I still have to deal with this store a few more times before I even lay hands on my new 6S. Please do not make the same mistake I did by going to this unprofessional, lack of experience, circus act of a retail store.

I went to this store for the convenience since I live in Vallejo. The first two times I just paid my bills and the reps were personable and had excellent customer service skills. I asked if I would be eligible for an upgrade and how much it would cost to add my husband to a family plan. They quoted 136.00 for 2 iphone 6’s, a small svc chg, rental fees. My first bill will be just slightly higher than normal. My first bill was slightly under 400.00!!. I went to the Fairfield store twice to fix this problem (they are awesome) but because this store is not affiliated with them they could not fix everything. I had call Customer Service @ Sprint and have them correct my bill.
These guys are horrible! Buyers beware & stay away from these guys. The guy who set up my plan was in training but had his training badge in his pocket. How professional is that?

Me and my mother who just lost her phone received remarkable service from a young man by the name of Edward. We were treated very professionally. He was funny, kind, and exceptionally.

This «Sprint» Store is actually owned by Elite Wireless Group Inc. It is NOT owned and operated by Sprint the company, it is not an authorized Sprint retail store. I received a coupon in the mail last month telling me I had been a loyal customer of Sprint’s for so long that I was able to upgrade 2 of my phones at no charge. I went into this store thinking is was a Sprint Store and ordered my two phones. I thought while I was at it, I could see about lowering my plan. I pay a lot for 3 lines and I wanted to see about reducing the cost. The first representative I spoke with seemed nice enough, however there was an incredible about of misinformation given to me. I received my bill yesterday and realized I had been lied to, deceived and not given all the information regarding my new phones and my new plan. I specifically told Ali that I did NOT want to pay for a phone on monthly installments, that I wanted the phone upgrade for free like the coupon said. He said ok and we proceeded to get that going. Come to find out today he was not authorized to give me that deal and now I am stuck paying monthly payments on a phone that is already obsolete. On top of that he did not mention that there would be an upgrade fee of $ 36 dollars for each phone. I also have a phone that I pay for my Mother, she has an old flip phone with large numbers so she can see it. She is 80 years old and has no need for a smart phone. They put that line on a whole different account and charged me $ 46 and some change.
When I received my bill in the mail last night, it was $ 311.28. I was completely shocked and outraged. There were all these fees that were not disclosed to me. I realize I should have read the 15 million sheets of papers that got printed out but I trusted this guy. I am usually a very good judge of character but apparently not this time. So, because today was the 15^th day — not the 14^th day they would not take back the phone. They could have buy chose NOT to. I spoke to the Sprint Corporate office and they said that they have the choice to take it back but they refused. The «manager» Edward that I spoke to today was aggressive, hostile and threatening. I felt so afraid that I had to call the police. He is a very large guy and loomed over me. I was really upset. I felt lied to, cheated and taken advantage of.
My hope by writing this review is that people are able to make an informed decision when it comes to their phone plans. I want everyone to realize that this store is not a Sprint store even though it may look like one for all intense of purposes it is just like going to Best Buy. I think I would have been better off going to Best Buy to tell you the truth. I know that I wouldn’t have been bullied and treated so disrespectfully. Please don’t patronize this store and tell your friends about this experience. I hope to save people’s money and safety by writing this review.

This place is a joke. I went today and asked if they could help me reset the time zone on my telephone. I am told by the salesperson that it is a «common problem» with LG phones and to use my insurance to get a replacement! HECK NO! My phone works fine thank you very much. I got it less than two weeks ago. So I told the salesperson I got the phone less than two weeks ago and if I needed insurance they need to replace my telephone for free. But then the salesperson tells me that she doesn’t have the authority to replace my phone because I purchased it at another store. They are full of… umm hmm … well let’s just say they are money hungry and it clouds their judgement of how to treat customers. I didn’t appreciate it at all and will not be back.