Valencia Optometry

Valencia Optometry is a first-​rate customer-​service-​focused business that I recommend to friends. Dr. Song is fantastic! Her knowledge and skill of optometry is exemplary. If I have any questions, she and her staff are always patient and willing to help. It is always a pleasure to visit her office and staff.

I live in Hollywood, but it’s worth the drive to see my excellent and thorough eye doctor, Dr. Song. With the most up to date equipment and vast knowledge of eyes and health, she puts my mind to rest with comprehensive information about the state of my vision and the physical health of my eyes. The staff is friendly and welcoming, and there is a wide range of frames. They are knowledgeable about contact lenses, too, so I have both glasses and contacts from this office. My boyfriend is also one of their patients. He has a hard-​to-​fit face, but they found glasses for him that look good and work comfortably. I see myself as a long-​term client, even though there is a long drive for us. I found this place by word of mouth, and my friend is always right about these things.

0 stars, but since I have to give it one before I can post my review I will. UNBELIEVABLE!!! I should have listened to the many negative reviews this place have before I considered going. My family have been coming here for 3 years and considerably spent a lot of money every year between my 4 children, my husband and myself. This is my story. Because I am due for a new eye exam, scheduled in 2 weeks, I didn’t want to order new sets of contacts (boxes) which will cost me $ 80. Since my husband was picking up our sons glasses, I called the office and asked if they can spare me a pair of SAMPLES for my prescription contact lenses SAMPLES. And the person I spoke with said yes. When my husband got home, he said, they charged me for the SAMPLES. Outrageous, I cannot believe $ 8/​lens for a sample of contact lenses, $ 16 total. I called the office but the lady that answered was another money hungry who I felt like didn’t care about what I was trying to explain to her. By the way, I asked if she can have the doctor call me back, NO RESPOND from the doctor. Will never come here again, I will tell everyone I recommended to NEVER come here again. very upsetting, they want to make money in every way they can. I returned the SAMPLES and had them credit back my $ 16. This is not about money-​I have a flex spending account who will pay but this is more like cheating your loyal customers. My gosh to think how many people I referred to this office. SHAME.

Dr. Song is a wonderful optometrist and amazing person. She really knows what she is doing and the professionalism she demonstrates is a caliber above anyone else in the area. I recommend everyone go to Dr. Song for all your vision needs.

I really like this optometry. Everyone is super friendly, polite and very patient. The exams are quick and I hardly wait that much.

I absolutely love this place, I been coming here since i was 13 and now I’m 21. Their every friendly and caring about their patients.

My family and I have been coming here for years. They take great care of our boys and have provided glasses and prescription sun glasses for my wife and I several times. The staff is great! Very helpful, knowledgeable, and kind.

I love this place! I have been coming here for three years and the staff is always friendly & attentive. I went in today & Nick helped me. He was super nice & personable. Carmen is amazing, as well. :)

Dr. Song is a great opthomologist, very kind and knowledgeable. Outstanding. And the folks in the office are very helpful. So why only two stars? Unfortunately the long wait times resulted in me quitting this office after a few years of being a customer. The wait times have gotten longer and longer. In fact, I’ve had one regular exam and three follow ups in the course of getting my contact prescription set this time, over the last few weeks. each time I’ve had to wait 40 minutes or longer after my appointment time to see her each and every time.
Today, most recent time, I was there for 50 minutes past my appointment time, and that was the last straw. I walked out, told them I had been here 50 minutes and couldn’t wait any longer. I called back and said I’m done. The did send me my prescription as promised. I’ll order the contact lenses online and go elsewhere for my next checkup. I do hope she can improve the wait time, and perhaps it was bad luck for me (but I don’t think so). Again, she’s a very nice person, and a great doctor, but I can’t be waiting forever when I have an appointment, so unfortunately I have to move on. If you decide to go there, either be prepared for a wait or, if you are so inclined, talk to them about the wait to ensure you’re not trapped.

5 stars for everything! Everyone is friendly and helpful. I was in and out for an eye exam and contact lens fitting in a little under an hour and for a great price I must say! Had my contacts the next day! Great service and friendly staff

I usually don’t write reviews, but my experience was just awful. I went in to get my prescription hoping that finally someone will do it right. I bought expensive Michael Kors frames and I was excited to get my lenses. Two weeks later I came in to get my glasses I couldn’t see anything through them. Well I thought okay everyone makes mistakes, I told the woman there and she looked at what was wrong and said they would fix it in a week. TWO weeks later I go in again. Not only did I not see anything they ruined my frames! They stretched out the frames and parts of the frame is scratched. They said that they are not responsible for any damage that happens to the frames. When i asked why I can’t see through the glasses she said the lenses were fine, it was a problem with my frames. That makes absolutely no sense, how could frames make my vision blurry. If there was less than one star I would put it.

Staff is super helpful, prices are very reasonable, highly recommend checking this place out when its time for a new pair of glasses.

I’m new in town and used Unilocal to refer this doctor to me. The doctor was thorough and explanatory however the staff does not make you feel appreciated. I felt I was less welcomed and my issues were ignored. Would i recommend or return probably not.

I cant say enough about the great selection of eyewear here. The doctor is so sweet and so was the man helping me, I think his name was nick. He was so patient with my daughter who is the most indecisive girl in the world, he helped her find the perfect frame and made her feel better about wearing glasses when she had been upset about the idea. Love this place, if you need glasses this is the place to go.

The staff was very friendly and got me into my appointment right on time. Dr. Song was great. Very thorough explanations of the entire exam. The glasses I got were perfect and I can now see again.

Dr Song is a great optomologist and a nice lady. Staff is proficient and I usually find everything i need here. Couple of times there were some big time miscommunications between the staff and I. But they got resolved quickly. Accepts most insurances I believe. Wish I lived closer. Been seeing this place for over 5 years.

I’ve been to this location a couple of times, not for me, but for my lady friend. The first couple of times were a breeze, but the most recent visit wasn’t that great. Lady friend had an appointment at 12:40 on a Saturday. Arrived on time and made ourselves at home on their rather comfy furniture, which was nice to escape the blistering heat! So on we sat… And sat some more… Until lady friend was called back nearly an hour later. I personally was a little peeved. Hopefully next time this won’t happen.

Great doc, very nice and knowledgeable. Have known Dr. Song professionally and been a patient for a while, and am very happy with her service. Even though I don’t live in the area, I don’t mind the effort and time to drive to Valencia, just to be seen by her. I highly recommend Valencia Optometry and their friendly staff. Good selection of eyeglass frames too.

First visit here .Took my daughter for her annual checkup. The guy at reception was respectful and answered all questions with humility. Dr Song was great too. she is very nice and treated us with respect and care. The wait was not bad… we had a 12:20 pm appointment and we were in at 12:45 pm. The place is huge with a small area for kids with toys and books. Would love to go again for my eye test.

Walmart was booked, so they referred me to this office. Dr. Diane Song is a pleasure. She informed me that the prescription in my right eye was too strong and probably the reason I’ve been getting headaches. I got my new glasses (it took about two hours) last weekend and I havent had a headache since.
They have a great selection of frames, but I brought my old frames. They accept insurance, and without insurance, the exams are $ 49 for glasses. They are actually cheaper than Walmart’s optometrist, and the lenses were not nearly as expensive as Lens Crafters. All in all, I’m really happy with the service.