OPTX Optometry

It was my first time at this optometrist office and wow. The service was amazing, the receptionist were awesome, and the doctor was great. Met my expeditions far beyond what I would imagine. Now this experience was great customer service

Dr. Betmaleck is extremely thorough and takes the time to explain everything in great detail. This is the friendliest place with the best people! Love it and wouldn’t consider going anywhere else!

Excellent experience. Dr. Betmaleck was very thorough and answered all of my questions before I even asked them! I was impressed with his staff as well. They were very helpful and courteous, and I was able to get an appointment the same week that I called. The office was clean and they had a good selection of frames. I highly recommend OPTX Optometry.

First and foremost I wish I could give them 10 stars. They definitely went far and beyond my expectations. I was greeted with a warm «welcome» once I walked into the office. They greeted me by name, which was appealing and didn’t make me just feel like a number to them. The exam was amazing! Everyone was extremely knowledgable and they answered all my questions. They were also beyond helpful when it came to picking out my glasses. The optician definitely knew their optics and knew how to pick a frame according to the geometrical shape to my face. Once all was done and said, they told me my glasses would arrive in two weeks. I am going to definitely let all my friends and co workers about the great experience I had in their office.

The best optometrist, and the best opticians I have ever been to! Dr B is truly exceptional. His thoroughness and attention to detail resulted in ²⁰⁄₁₅ distance vision, and the best progressive near correction I have ever had. Everyone there is super friendly and eager to help. The doc even checked my vision with my new glasses. That was a first for me, after 40 years of wearing glasses.

Dr. Betmaleck is fabulous! I was referred here by a few of my coworkers and I’ve had great experiences ever since I started going here. I feel that Dr. Betmaleck really cares about me and my eye health. Every time I go in for an appointment, he spends a good amount of time with me doing various tests and then he explains everything to me. If I have questions, he’s more than happy to answer them thoroughly. I just feel like I can really trust him; you can tell he knows what he’s talking about! Also, every time I go in, they thorough clean and adjust my glasses and then always give me a few pairs of complimentary contacts to get me by until my box comes in. Finally, the administrative staff is the BEST! The ladies always make me feel like I’m at home! They’re very kind and helpful. I highly recommend going here!

Being new to the area and looking for whole new doctors to replace ones that were great is a challenge. Dr. Betmaleck and the office staff (Valia & Nini) welcomed my family and I with such professional and warm personalities. He is a great Optometrist and the staff will help you as much as they can! My vision and the ones of my family are in such good hands with them! You won’t regret visiting them!

Best experience I have received at a doctor’s office. Every staff member has gone above and beyond in delivering excellent customer service. The level of care, time, and personalization received was outstanding. I appreciate how Dr. Betmaleck informed me about each step of the eye exam and offered helpful tips on selecting glasses, contacts etc. He also took the time to explain certain aspects about my eyes and why my eyes are the way they are — which I really enjoyed learning! Lastly, the front staff is amazing — they are extremely pleasant and helpful and want every customer to leave satisfied. I took a lot of time deciding on frames and they were incredibly patient and supportive throughout the entire process.

Here is an update to my initial review. Dr. Betmaleck did indeed contact me immediately upon my writing of the Unilocal review. He was very nice about offering to replace my ruined frames with a new one and also explained that there are designated labs for usage with my insurance (which hadn’t been previously explained). I was able to pick out another nice frame (Fendi) and have lenses placed in that frame without charge. His office staff was also helpful in keeping me updated with the status of the new frames and delivery. The only issue that was not resolved to my liking is that my Tiffany frames (which were so comfortable) are still bent and simply do not fit as they previously did. It is my understanding, however, that should be attributed to the lab as the bending could not be completely undone.
Dr. Betmaleck, I apologize for the delay in my update! I want to thank you for providing me with the new frames and lenses. Your staff that helped me with the new frames were also very friendly and helpful! You have definitely turned this negative situation around for me and I appreciate it very much.

I’ve been having my eyes examined at this location for years but this time my prescription has advanced to progressives not happy!
Once the glasses arrived I was having issues with blurriness that didn’t go away. I returned the glasses and after a few weeks the new prescription arrived and were perfect!
The office staff is very personable and professional, I highly recommend them! God bless them!
Dawn Smith

If you’re looking for a great optometrist, LOOK NO FURTHER. Dr. Betmaleck is truly one of the best optometrists out there! I have been to his office on several occasions and every time, I am treated just like family. The staff here is always so nice and welcoming. Dr. Betmaleck is very knowledgable and truly takes the time to explain everything and answer any questions. Thank you Optx!

I had an absolutely worry-​free and comforting experience at OPTX! Although I am visiting from Chicago and needed urgent assistance as I had run out of contacts, Dr. Betmaleck and his team made me feel like their only customer even when I did not make an appointment.
Their selection, courteousness, and expertise is above par to any other place I have ever been to.
Thank you so much! My vacation wouldn’t have been the same without OPTX. Also, please open a location in Chicago!

The staff at Optix are so nice and friendly, I highly recommend going there! They helped me when I was visiting from out of town, if I lived here this is where I would go to get my glasses.

What a great experience with everyone here! Everyone from front desk to the doctors are amazing! Have been having trouble with my eyes recently and when I explained my current situation to Dr. Betmaleck he knew exactly how to fix it! By the end of my visit he had me try in a temporary pair of glasses and what a difference it made!
My husband and I both had appointments on the same day and both our boys were with us! Valia & Anna were so amazing with our boys as well! Felt really bad because they were al over the place BUT they were both so helpful!
Highly recommended to everyone. Can’t wait to pick up my glasses! Thanks again all! You are all GREAT!

Best optometrist in valencia hands down! Even the front desk staff was great. I walked in and everyone was so friendly. Dr. Betmaleck himself came out to the front and gave me advice on what frames to get, and so far they’re the best I’ve gotten. Great prices, and they don’t haggle you at all to make a purchase which is what I liked most especially since I have insurance and wanted to make use of it. Honesty is really what I look for when I go places like this and I couldn’t have asked for better service!

I really like Dr Lizette, she was professional, sweet and informative.
But the positive experience stopped there. At first, I liked their receptionist staff, they came across friendly and helpful. The took us through their limited selection of glasses, none of which had a price marked on them. We picked out a pair and they assured us they will add all of the options our insurance covers (they also assured us we had great coverage and our insurance covered many options), then had us pay without giving us a breakdown of the charges and sent us on our way quickly with just a credit card receipt. We got home and realized we didn’t have a breakdown for the charges, so we contacted them immediately, but they didn’t answer the phone. We left them a voicemail and then searched for the glasses we purchased online, only to find we were charged over $ 150 more. We’re reasonable people and understand online prices could be cheaper, so we called 3 other opticians in Santa Clarita, and found all of them charged about $ 80 less than Optx.
Optx called back two days later (points for them) and agreed to match the price to local retailers (additional points for them) and we just had to bring in the card we paid with. Easy enough, right? Wrong. Very wrong.
We received a phone call around 2pm several days later saying the glasses were in. We confirmed they were open for a few more hours and could be picked up that day. We headed down there at 3pm, but they were closed. And the sign on the window said they would be returning the next day. Trip #2 to Optx was completed. What a waste of time.
Trip #3 to Optx and our second attempt to pick up the glasses. We brought the card in when picking up the glasses we ordered, but were told the doctor was out of town and would mail us a check for the difference when he returned. We insisted on our credit card being refunded while we were there since we were more comfortable with that while we were picking up the order, but we were told the doctor is the only one who can do credit card refunds, and he will do it once he returns from his vacation, we just have to bring in the card (again). Fine, not worth the trouble to continuing arguing about it, so we’ll trust you and give you the benefit of the doubt. At least we finally received a copy of the invoice that we requested again. But, how much time do these people think we have to waste?
We looked at the charges on the invoice and something didn’t look right. We were smart enough to call our insurance company, who confirmed we were charged almost $ 50 extra for extras that our insurance is paying for and assured us Optx could see our coverage. So, you’re telling me they charged us and are charging our insurance for this? So, they’re getting paid twice??? Wow. To make matters worse, they told us Optx applied two of our extra coverages to the glasses, but our insurance covered several more that they didn’t use. The person we spoke with even said most people sign up for just about everything since we had such good coverage. Unbelievable.
Trip #4 to Optx. We called first and they said they were closing early, but would help us if we arrived immediately. We brought in the card. And we brought in the glasses. We discussed our concerns about the charges we paid for and what insurance charges. They (with another customer present in the waiting area) told us our insurance doesn’t cover what we were discussing and that we have to pay a portion, they know this because they can see my coverage when they pull it up. So, I pulled up our insurance coverage and showed her. She confirmed the information I had was correct, but we opted for a premier version of what insurance covered, so we had to pay for more. Wait, what? Why weren’t we told this when you told us you were applying everything insurance covered? We requested she contact our insurance company, so she agreed. She stood there in front of us and the other customer and confirmed with insurance that they charged us for two items insurance covers, and she appeared dumbfounded that insurance covers those items. WTF. You just told us a completely different story to try to explain why we were overcharged. She nicely agreed to give us the difference back and refunded it to our card without the doctor being present (interesting, since we were previously told that couldn’t be done), and tried to rush us out. We quickly asked if all of the extras had been applied to our glasses that insurance covers and she said it had been and shooed us out. Really? Because insurance told me you only gave us ²⁄₅ things.
So, in conclusion. The doctor is great, I highly recommend her. If you’re going to go here, I highly suggest you compare prices on the glasses BEFORE you buy them. Know your insurance and the details of what you’re being charged BEFORE you pay. Don’t count on their posted hours. And hope you have a better and more honest experience than we did.

Very disappointed with the service I received. They screwed up ordering my contacts and instead of admitting their mistake and apologizing, they tried to cover it up. On top of this, I was suppose to receive a years worth of contacts and did NOT receive enough to last a year and I tend to extend my wearing time on each pair. I paid for a whole year, which was way overpriced by the way. This place is so inept and so overpriced, that I wonder how they stay in business!

Always great service by great people.

Dr. Edmond really is one of a kind. The exam itself was a breeze. The guy knows how to carry a conversation and actually cares to know what his patients are doing. Truly a class act.
No matter which staff member you run into, I guarantee they will find the perfect frames for your facial structure. I went in there and in 5 minutes I left with frames I was in love with. The staff is very knowledgeable with lenses and frames. They answered all my questions thoroughly and were extremely patient.
Last but not least, I have noticed a drastic difference in lens quality when coming to OPTX. I had the same prescription with Lenscrafters, but when I ordered from here I noticed a drastic improvement with eye strain. The clarity and quality of the lenses here are very transparent. I put them side by side at work and can never wear my Lenscrafters lenses.
I have been to over 15 different optometrists in my lifetime of wearing glasses (23 years) and I honestly recommend OPTX over all of them.
They treat me like family and never stop answering the millions of questions I have.
Make sure to give them a try. You will not go wrong.

Best eye exam I’ve ever had. Dr. Betmaleck takes the time to explain everything going on with my eyes. Nice location and comfy waiting area.