Valencia Dental Group at Old Road

Five stars from the girl who needed a crown for tooth number 5! Lol that was lame.
Anyway, when I moved to Valencia I kind of expected it to be like the other dental offices I’ve visited in the past and sometimes they weren’t that great of a visit because of the doctor. However, it was actually very pleasant and I have nothing else to say but kind words to the staff and the entire atmosphere of the whole office. Joana and Amy are very patient and great at their job so I was always happy to walk in and see them assist me with my dental needs. They are conversational and they don’t seem to mind talking to my awkward self. Also I’m kind of a penny pincher so whenever money would come up in the topic, they would without question always follow up with the insurance company to make sure that the payments were affordable and if I was comfortable with my decision. Major plus for them two for putting up with my broke ass.
Now when it came to getting actual work on my oral hygiene, Marylaine would do a fantastic job making me feel relaxed and at ease while Dr. Patel did all the dirty work on my messed up teeth while keeping a sense of humor but staying professional. These two are also excellent with their job and they all have an extended knowledge for everything that they do. I’ve always felt welcome with their care and not once did I ever feel awkward about anything.
I’m sure there were others that helped me with my visits at the office but I can’t recall their names unfortunately :(but I would like to say that anyone who works at this office does a great job with what they do and I’ll come back whenever I need dental work done when I’m still living in the area.
TL;DR: Service was great from front desk to dental chair. Amy and Joana=Superstars. Marylaine and Dr. Patel=awesome possum.

Not many people look forward to a trip to the dentist; however, I will have to say that mine today was a great experience. The front desk is always happy and welcoming. The cleaning went great. Explanation of recommended services and then cost based on my insurance were explained very well. And finally, a filling and wisdom tooth extraction by Dr. Anuj Patel and his assistant Stephen were great! Quick, careful, professional, and best of all, minimal to no pain! Thanks guys!

Had all 4 wisdom teeth removed by Dr. Koury– he is great! Was done in 20 – 30 minutes and despite the fact I am at or over 30, recovery has been a breeze. Little to no pain. Dr. Koury explained everything in detail, kept me at ease and was pleasant. The receptionists here are very kind, but are a bit unorganized with schedule (changing times, scheduling for times I already advised I could not make…) but otherwise great experience for an appointment I was hesitant to follow through with.

This is by far, the WORST Dentist office that I have ever been to. The sad thing is, I’m still waiting for them to give me my money back, so I can get fixed what they did wrong. No news back from their Office Manager.
In May, I went in for a check up and found out that I needed two crowns and a cleaning. I had gotten the first crown mold made and received a temporary crown and scheduled an appointment to go back. When I went back for the second crown and the permanent, they did a cleaning first. After, they put in the permanent and started drilling off the other bad crown that had need to be replaced. After some time, I was feeling the pain from the drill and raised my hand and had got from the dentist, its ok we are almost done. It was painful and had reminded me back when I was a kid (on how going to the Dentist use to be). Just awful… They made my new crown too large and instead of just re-​doing a new one, they cemented it in and just drilled it down, which was still too large. The result of this is, I had «major headaches» for approximately two weeks straight. I even went back several times to have them fix it. Another dentist drilled down on my «perfectly good tooth» right below, to fix their error. After that, it looked like I had a cavity, but didn’t notice until I had gotten home. When I had went back again because I was still in pain and to get my bottom crown fixed, Another Dentist drilled the crown down and I was told that they could possibly drill into the crown that they messed up and just fill it to fix. Any other good standing Dentist would have offered to correct their error and replace the crown. I drove all the way from Valencia to my old Dentist in El Segundo to get my bottom crown fixed and she drilled the upper crown down because it was still too long. After x-​rays, we found out that the root is exposed and that’s why I have extreme sensitivity with hot and cold still. I just want my money back and have not heard. This is a poor practice and there are good Dentists out there, but unfortunately, this is not one of them…

I met Dr. H for the First time and she was amazing, very kind & knowledgable! She actually listened carefully to some of my concerns & made me feel comfortable the entire time! The staff was also extremely nice & very professional. I’m extremely satisfied with the service I received & I’ll definitely be back again!

If you are looking for a dentist — come here. You won’t regret it. This practice is exceptional and it’s clear to see from the moment you walk into their door until the moment you sit down.
I should start out this review by saying that I am in my late 40, and most of my teeth need to be restored after absolutely horrific treatments back in Russia. I’m so glad I came here for my dental issues and I’m so grateful to Dr. Abri for his attention to detail, consideration of my comfort level, and careful explanation of what procedures I was undergoing. I never once felt that he was in a rush answering «millions» of my questions. The staff at the front desk has also been excellent and cheerful in helping me schedule appointments. Thanks for everything, and I highly recommend Dr. Abri dental office.
After serious of treatments (implants, crowns, fillings), I got the teeth and smile that I’ve always desire

I’ve had many bad experiences at dental offices in the past. After 8 yrs I was nervous to come back to any dentistry but I had to come in and I’m glad I chose Valencia Dental group. Joana in the front was so sweet and fast in processing my information. Rommy was fabulous with the xrays. Veronica, spectacular dental hygienist and Dr. Haroian wow. I am so impressed and happy with how informative and efficient everyone was! I just got done and my mouth feels so much better already! Thank you Valencia Dental Group, you girls are fantastic!!!

Pros: State-​of-​the-​art digital x-​rays (painless!), appointments are mostly kept on-​time; front office staff are friendly and good with kids; staff is up-​front about options and out-​of-​pocket costs, taking my dental insurance coverage into account
Cons: Dental staff (dentists, hygienists) turnover; inexperienced dentists right out of dental school; questionable sales practices that are profit motivated instead of in the best interests of the patient
My husband, two boys (9 & 12), and I all went to Valencia Dental Group on the Old Road for about 4 years. In that time, we rarely saw the same dentist twice; there is a lot of turnover in this office. It should have been a red flag for us that our health care reimbursement account and dental insurance requested supporting documentation on the dental work we had done, because the fees exceeded the «reasonable and customary» charges.
The kicker was when the dentist-​of-​the-​month recommended I have a crown replaced because there was a mysterious space above the crown that «has the potential to have the ingress of decay»; another dentist in that same office had put that crown in only two years prior. (My first and only crown.) It would have been nice if the office would have stood behind their work and replaced it for free, if indeed it truly needed replacement! The crown replacement was a 3-​hour nightmare; very «chisel and hammer» to get the old one off. And not sure if it was really necessary. (What is «behind» the crown is not visible on x-​ray.)
I later talked to my dental hygienist neighbor (who would «never work there» due to their ethical/​business practices), who said that Valencia Dental Group was a corporate «Chop Shop» that hired dentists out of dental school who couldn’t yet afford to start up or buy an existing practice, until they were able to do so. Explains so much!
After leaving Valencia Dental Group, I went to a new dentist in Santa Clarita for my regular cleaning that my hygienist friend recommended; the hygienist at the new place tactfully declared that my old dental office had done an awful job of descaling during the cleaning process. (She was very nice about it, but kept asking me how often I had been to the dentist, and seemed to doubt me when I said I had religiously been going every 6 months.)
Buyer beware; ask for recommendations from a trusted friend for a family dentist who will see you through the long haul.

Why didn’t I check Unilocal before I went here?
I went for a basic cleaning and left without getting anything done. They didn’t tell me that the first appointment was only for taking xrays and filling out paperwork.
This is more a sales office than a dental office. The dentist told me if I didn’t have a «special» deep cleaning for my gums, that I was at risk for future bone loss. This «special cleaning» was only $ 480 out of pocket costs and $ 1,900 billed to my insurance. It felt like a sales pitch the entire time — both from the dentist and from the «financial adviser». The office staff was nice but I did have along wait and I will not go back.

I went to Valencia dental group today after christmas, and i met dr. Kim. Their service was really really nice, and they have their own crown machine! Therefore I don’t have to wait for long time. Also, receptionists were very kind, and they made me relax while I had treatment. The service that I got today was very excellent! I will definitely come back here!

This place is a hit or miss. Depending of the «dentist of the day». They change the dentists and the staff every year. New people come and go all the time. The owner of this place owns several dental offices and hires new people just of college, but as soon as they find a better paying dental office they move away. The other problem at this office is that they work on commision, therefore they are going to try to charge as much as they can for the services. Your best bet is to look for a solo practitioner who will be there year after year.

Don’t waste your time.
This is a dental BUSINESS with an endless parade of different new dentists and hygenists, none of them seem to work there for long. But they are all trained in the same sales tactics: to extract as much money from the patient as possible! The first thing they sell you is a DEEP CLEANING. a $ 640 dollar cleaning. When a regular cleaning will do, they will tell you «your gums and jaw are infected» Total B.S.
Also RUDE. The office manager forgot to collect a $ 150 payment from us after the last visit, then called us at home 30 days later with a horrible attitude saying they were going to to send us to a collecions agency. Well they had never sent us a bill in the first place!
I have given that place 6 years and over $ 10,000 in business. That lady was the last straw. I am going elsewhere

I am terrified of the dentist after a botched root canal and wisdom tooth extraction, so I’ve avoided going for 3 years (embarrassing, I know!) I found this place by luck as there are tons of dentists who accept my insurance in my neighborhood. Wow! Everyone from the office staff, to the techs, to the dentist, I saw Dr Aghajani, were kind, supportive, and gentle. Heather, the office assistant, is downright amazing! She is sweet, helpful when getting me the best deal with my insurance and even recommended medication to calm my anxiety. I cried twice from being nervous and both times the doctor and technicians paused to give me a break and words of encouragement. The office is clean and technology was up to date. I was going to have a long day so they made sure I went to eat before! Wow! I felt so cared for… And their magazine are all up to date (yay!) and they have a video game console in a special kids part of the waiting room.

I must first say shame on Unilocal for showing the 2 reviews they do show for this dentist office. If these were positive reviews they would not appear due to their algorithms. Really, 1 review each and no photo. If you are a Unilocaler you are smart enough to ignore these.
Okay on to the review.
Understand this. I came to this office to have five (5) teeth pulled and and I am giving them 5 stars. And I was only referred to this office, they are not my regular dentist.
The front office folks were amazing and very personable. I did not feel like an outsider despite the fact that I had never even been here.
This was one of the only offices that allowed me to chose between using nitrous and being sedated. Since I chose nitrous I ended u p in this office.
The oral surgeon was great. Even tried whistling when he was having trouble due to my extremely large roots trying to to tell me that everything was okay.
Yes, this is one day after surgery and as I write this am feeling pretty good due to the pain killers.

I moved to CA a year ago and was in need of a dentist. I can say I haven’t had the best of luck with any dentists before moving here and figured It was going to be the same old thing. I came to Valencia Dental assuming the worst again, Much to my suprise I finally felt comfortable with ALL the staff, Dr Penry gave me, as my mom puts it, «Beautiful smile». Then a heartbreak came, Dr Penry told me she was moving away and I thought this is it … No more of that comfortable feeling of going to the dentist, I am going to have to find another dentist. She (Dr Penry) assured me that I would like the Dr that was taking her place, They went to dental school together and she would be very suprised if I didn’t like her. Dr Penry was right! Dr Akagi is fantastic! I felt, and still feel relaxed and comfortable whenever I go. (they may say I’m to comfortable) lol I, weird as it sounds, look forward to the visits. SO with all that said, 2 THUMBS UP, 5 STARS to Dr Penry, Dr Akagi, Hedy, Sandy and Luis and all the other staff for making me feel at ease about going to the dentist! (congrats on the new baby boy Luis) See you all in May! :o)

I went to this office with several issues. First I needed a good cleaning as I hadn’t had one in a while. They said because of that, I would need their very expensive deep cleaning for $ 640 that takes place over two sessions and requires novocaine. I was a bit leary of this because, although I hadn’t had a professional cleaning in some time, I brush and floss after each meal and use a waterpic. At the first appointment, it became clear that I did NOT have the plaque build-​up that required much invasive treatment so I declined the novocaine. She was able to do the entire cleaning, without a second appointment, in less than an hour. Nevertheless, they wanted to charge me the entire $ 640. When I complained, the office manager reduced it by $ 100, but grudgingly and without grace. Even with the discount, I feel I was overcharged.
Next, I needed two root canals. They made a very big deal about their endodontist and gave me several expensive brochures explaining what an endodontist was and introducing their own (who is there only one day every other week). At the initial consultation, he asked me if I wanted the work done that day, as he had time in another hour. I agreed but, when I returned, he wanted another person to do the work. I asked, was this person an endodontist? No, she was a general dentist. I declined her service. Had I wanted a general dentist and not a specialist, I would have gone to one and not waited two weeks for an appointment. Further, I was told prior to the work what it would cost, and that there may be other treatments used that would add to that cost but that the doctor would discuss those things with me if he thought them necessary. He didn’t but, when I saw the bill, charges for those things had been added, having no discussion with the doctor, such that I still don’t know if I required those extra treatments nor if I received them.
I still have several thousands of dollars of work needed and have been transferred to their other location in Valencia, I assume because the work is complex and the owner of the practice wants to be the lead dentist who oversees it. But I don’t think I’ll be getting that work done there. For one thing, they have this «insurance» program you pay $ 90 for. They show you two prices for the work proposed, one price with the insurance, one price without. The differences in charges are so great, that I can’t imagine anyone would decline it, but even the discounted charges are quite high. In fact, I don’t think the higher charges are really serious, and that those charges are there to make you feel like you’re getting a «deal» with the insurance.
The feeling I get from this dental group is that I’m a set of teeth with a wallet and their main job is to lighten that wallet as much as possible. I don’t like that feeling. In their defense, I will say that the endodontist was VERY good.

Let me begin by stating that I have fairly good oral health. I (had) never had a cavity, brush twice a day, etc. Since moving to California, I have only been to one dentist in Encino which was condescending and rude.
I recently moved to Valencia, and based on both my insurance coverage and location, found this place to be the closest to my home. I had an 8am appointment, was greeted promptly and pleasantly, and was whisked into an examination room with hardly any wait.
I was given X-​rays to start, which aren’t the most pleasant experience but was nonetheless quick and relatively painless. I was then greeted by Dr. Allen, who was quite interested in learning how I found the office and why I decided to visit. Being in business myself, this diligence assured me that Dr. Allen is interested in growing his practice and getting to know his new patients, an experience I have not had with other health practitioners of late.
After an examination, Dr. Allen explained the health of my teeth and the treatments I would need. He offered up several options, explained the upside and downside, and, rather than misspeaking, deferred to an office assistant to discuss pricing with me. The assistant arrived moments later, talked cost, and within minutes the procedures were underway.
At this point, I have to say that I’ve only had minor dental work done. I never had braces, never had a cavity, and have had only a tooth or two extracted in my time. Dr. Allen made the entire process painless, including the anesthesia which is perhaps the most nerve-​wracking part of it.
Bottom line, I had an excellent experience with Dr. Allen and his staff. Without question, I would recommend their services to my friends and family.

I work in the Education business and I work closely with the Dental Field. I’ve known for a long time that Valencia Dental is one of the best offices in SCV but I was blown away by this visit! It was fun and comfortable and incredibly quick! The Doctor was very pleasant and even had the time to have a conversation with me! I really enjoyed it and would recommend it to anyone!

A few weeks ago I went in to the office for two reasons: 1) I was long overdue for a cleaning and 2) I had a cracked onlay. The only treatment I received that same day was the regular cleaning, in addition to quotes/​estimates for to have my cracked onlay repaired. My choices were a new onlay (~$ 800), Porcelain– gold crown (~$ 600), Porcelain-​metal crown (~$ 300), and full metal crown (~$ 90).
Having had two onlay procedures done before for a total of $ 500, these prices looked suspicious. After comparing these to my insurance policy, I realized that my co-​payments should have been (N/​A), ($ 89), ($ 89), ($ 85), respectively for the procedures above. When questioned about these drastic price differences, the manager up front could not even give me a believable explanation. She stated that my insurance does not cover those operations, even when the Insurance paperwork operation # matched up perfectly. I fully understand that there are extra «fees» over the normal co-​payment for choosing a gold crown, however $ 500 «fee,» with no documentation or paperwork to support it, was ridiculous. There should be absolutely no fees for regular Porcelain-​metal crown, yet there was still an up-​charge of ~$ 200 which could not be accounted for.
I choose not to inform the manager that, between my visits, I had a second opinion by a friend of my who is a Hygienist at another dental office (unfortunately, not a provider for my insurance plan). There I was shocked to find out that in addition to being grossly overcharged (they would have charged me ~200 for the gold crown, not ~600)
BOTTOM LINE:
At the very LEAST, cross-​check your charges with your insurance policies.
UPDATE: After a few phone calls, it turns out there was an «error» on the dental office’s system which was overcharging for the crown procedures. Apparently the costs were populated wrong in the system. This brought down the costs of all but the PFG crown to insurance co-​pay levels that were expected. PFG still remained at ~600. In the end, this office still seems pricier than others, however to their credit once they saw my original review post the manager did go out of her way to try to clear up and resolve the issue.