AT&T

this store has the BEST customer service I have ever received from a wireless store ever.
I am a long time 15 year customer from Verizon and decided to transfer over 2 lines and also look into U-​verse and internet. Sara helped me, my wife and me inlaws out and made everything so simple and actually made us feel very comfortable and gave us her undivided attention. btw it was crazy busy because it was 7pm on Friday but the way she helped us it felt like 11am on a Tuesday. not pushy very helpful and actually caring. very rare. we added 2 more lines to my family plan. got 2 new iphone 6s. and also got U-​verse and internet. save a lot of money for us. had to go back the following monday just to trade in another phone for store credit and sarah was off the clock but still went out of her way to make sure we were taken care of again and linked us with Andre who was awesome as well. another great employee that was caring and didn’t rush us out of the store. the manager was very helpful and I made sure I told him about how well sara and andre helped us. I am glad to be a At&t customer. good bye Verizon I just made some new friends.

Tino the manager and Jonathan the Associate are awesome!
Let’s start with Jonathan. He is very helpful and very knowledgeable on all the products. He offered us the new products that AT&T has now.
Tino assisted us to bundle our AT&T products in one bill. The process was very smooth. Him and Jonathan explained to us on much we are going to save from our monthly statement bill.
I saved $ 40 a month, I have 50,000 points in Plenti by having my statement bills to be bundled and I got $ 100 visa rewards card.

Horrible store… the employees are clueless and the manager hides in the back. Was told one thing over the phone and then 30 minutes before we went in to complete transaction was told something totally different. Yeah, no thanks!

Service is extremely slow. The representatives are friendly but no sense of how to manage the store traffic.
This is not a store to visit. We sat for over 30 minutes only to find out that the ATT&T rep forgot to add our name to the digital list. Organization is bad.

I had bought a charger at the Palmdale location and for some reason it stopped working. Brought it in here at the Valencia location and Andre took great care of me couldn’t find my receipt. Didn’t matter. They gave me a replacement. Love customer service like that!

What a great buying experience !!! I went to AT&T Valencia and I was approach by sales rep by the name of Gonzalo (GG) with friendly attitude. I wasn’t ready to purchase anything and he wasn’t pushy but he did give me several options on upgrades and ways to get the new phones, I do have unlimited data, I was afraid to loose my data package. He review my account and reassure me that share plan would be a better plan.
Gonzalo has patience cause I had lots of questions because he did mention NEXT program, because of his knowledge of I decided to upgrade 2 of my phones. I moved from woodland hills and I usually go to the Apple store to get phones but Gonzalo made my experience pleasant and comfortable. I will be returning to See Gonzalo for my wireless needs, also he mention home services, which he asked me to bring my time warner bill to compare apples to apples. He told me «in this day in age, products and services are always changing, so let me give you a second pair of eyes to make sure you have what suits your needs at no cost to you and you make the decision what’s best for YOU, because at the end of the day it’s you that matters. A HUGE thank you to GG for your patience as I can be one stubborn person who «WAS» attach to unlimited old data plan.

I must have either gone to this store on the right day, or dealt with the right person. I’m going with both… I walked in, and although it was pretty busy, I was helped as soon as someone was free! No real complaints there, but my five-​star review goes to Jonathan for helping me out. He helped me port my phone number in from Sprint (Want to deal with bad customer service? Try Sprint on any day.), then we realized that my phone hadn’t been unlocked by sprint, so I had to go deal with them for a while. Long story short– this guy is unbelievably patient, and a total customer service rock star. I ended up having to go buy a new phone at AT&T anyway because I didn’t want to deal with getting a third party to unlock my device. Guess who helped me weave through the ins and outs of the phone plans, options, and all that is usually confusing about getting new service? Yep. Great customer service, super friendly and helpful. Hats off to you, Jonathan, and AT&T for getting me up and running just in time to go pick up my daughter.

I’m only giving them a five star for Eugene, he is the only one I go to to deal with anything in regards to mine or my moms phone. He’s been helping us forever and I go in pretty often whether it’s getting a new phone, questions about our plan, and adding a line, anything.
I was in a tight spot and came in and Eugene unfortunately wasn’t working, so someone else had to help me, left mad because I was just screwed because my phone had gotten stolen and the new guy told me there was nothing he or I could do unless I bought a phone completely upfront. that’s $ 600+ on the spot.
Came in yesterday when I finally had money to just pay for a new phone up front, Eugene was there and helped me out a whole lot. He’s always been mine and my moms life saver and he deals with both our crazy personalities so well.
I’ve definitely learned if I have to go in and he’s not there I’m just gonna leave and not even bother.
Honestly I don’t know what I would do or my mother if he didn’t work there anymore.

Terrible customer service. I bought a charger 6 days ago, and it already broke. They refused to exchange a new one for me because I did not have a receipt. Total B. S

Very disappointed in the customer service. I waited for assistance and was approached by an employee after a few minutes. He asked me to move to one of the tables and I sat down. Then he said excuse me while I «queue» up theses customers over here. He then proceeded to help the customers who came in after me. I waited thinking he was greeting them but this was not the case. After a few minutes I realized he was ditching me. This is not how you treat customers. I went up to the employee and told him in a firm angry tone that this customer service was unacceptable. An assistant manager, Tino Perez, intervened and asked to speak with me. We walked outside. He defended his employee. There was no empathy for me, the customer, and NO apology. I will never go back to this store and I would recommend you don’t either.

The worst service ever! Very long wait for no reason basically because they are so slooooow! Managers are lazy and won’t step in to help out! Ridiculous!

I came here to ask about getting internet access in my apartment after moving to Valencia. They were quick to ask if they could help but at the same time were so cold. I’ve seen inanimate objects with more emotion. I also hated all the hidden charges every time I asked about a plan. Is that supposed to be a smart way to make more money? Ooooohhh, let’s make them think the price is low then trick them! Another problem is that they will only set up your connection between 9 AM and 3 PM. That’s pretty lame for most people with jobs. Why is it so hard to have installation during the same hours your store is open? I ended up having to waste a weekend to get internet access. Lame. Additionally, it seemed shady to me that as you set up your account info, they’re asking for all your passwords and typing it in themselves. The only reason I’m giving an extra star is that the installation guy wasn’t just on time, but early. He was very friendly as well. Good job installation guy! Bad job everybody else!

If I could give 0 star i would! ATT service is average and spotty! I did business with them about 15 years ago. They have the by far worst customer service in the business. To get an issue resolved it absolutely painful, that is if they can which usually they can’t. On top of that the promise prices that they never deliver. For example my ATT home phone that was 911 and local calls only with nothing else they said would be 5 dollars a month, and it turned out to be 39 a month with nothing. ATT tricks you in every way. I had such bad bad service that I disconnected early on their cell phone over 16 years ago. But at the 9 year and 11 month they sent me an offer to settle for 77 and consider the matter closed. I was stupid enough to try to settle. I didn’t know that once you pay it they can trash your credit for another 10 years and charge all sorts of fees. They are liars and cheats, I HIGHLY RECOMMEND DONT DO BUSINESS WITH THEM!!! They say I owe now 1144 dollars now. But their service sucked either cell or land line you choose. Read the reviews! And I would get the inevitable update that they are sorry… bla blah blah all talk and lies too. They don’t care in the least! Take it from 25 plus years experience with them. I recommend Tmobile for cell… not the best coverage either but great customer service! And I also recommend get cable internet and use voice over IP and fire them. That is what I did and I will never do business with anything they have something to do with. They don’t empower their people to do anything but charge you all sorts of fees, and they tell you what they can’t do instead of what they can do for you. It is painfully obvious that they are wearing their ties too tight around their necks at corporate. THEY DON“T GIVE A CRAP ABOUT YOU THEY JUST WANT YOUR MONEY!!!

Horrible attitudes… No customer service skills… Manager seems to hide in back. had to go online to get my new phone …

Let me start out by saying I hate going into phone stores. It always ends up costing a few hundred dollars more than I expected and taking twice as long as I planned for. With that being said, the AT&T store on Valencia blvd. by the mall is a completely different story. I went into this store with my sister and my Dad before Christmas to get an i-​pad mini for my Grandma and an upgrade for my sisters phone. Our Sales associate Brittney Covarrubias restructured the business account plan for the solar company I work for saving us over 300 dollars a month. Then she was able to get my sister into a holiday special trade in for her i-​phone so her upgrade was basically free. She also told us about buying the i-​pad on an installment plan with $ 0 down and even recommend a tempered glass screen protector for my Galaxy S4. We were in and out of the store in time for me to get back to work before my lunch break was over. Brittney was efficient, knowledgeable and personable. I will always go to this store over every other AT&T store in the SCV because of her, David Tawney and the rest of the sales associates at that store.

I don’t understand why this place has such bad reviews. I assume it’s because of the wait times. Everyone has phone issues and wants answers but I’m never in a rush when I go. I recently went in because I heard about a new home phone plan. I was recently paying 50 $ a month for something I never used. I run a home business but get 95%calls to my cell and randomly something on the home phone so I though what the hell just leave it. So the new plan I found out from I believe her name was Brittany, very knowledgable and kind, shared my confusion about my current rate. Gave me a new plan that connects to my internet no more landline for 20 $ a month. Man what a deal only catch was to pay 100 $ for the base system that does the connection. Well worth it so I decided to go for it. I eventually added international calling to Mexico for an additional 15 $ a month. Why you might ask. my mother loves calling and so i had a delima before hd i was spending 50 bucks a month for the phone and a additional 20 – 30 bucks on calling cards so yeah it was a no brainer thank you BRITTANY for your awesome service. i also eded up buying a new iPad mini case with a keyboard which was on a mark down on which i am writing this review on. man i love this att

This At&t joint became the worst. I was being gracious when I gave it a star. They used to have great sales people in there, but right now, they just seemed to hire these random people. I took my son’s phone with a piece of plastic stuck on the battery charger and find out if they can help, the girl (with ethnicity from India) I believed looked at it for a second and said sorry we dont repair. I did not get her name but she suggested to take it to a repair store, or better yet if you are eligible get a new phone. Phone was not even broken, and she just didn’t attempt to help out. I took it to the mall on one of the cell phone kiosk there and he just took a long tweezers and got it out in 2 seconds… for free… lesson for the day, SWITCH, to Verizon. At&t should spend some money to train these new people how to attract customers not to send them away pissed. I believe they have a policy to follow regarding I –phones, but the way she handled the matter is what Im pissed about and how she re-​acted towards this simple problem.

Dear AT&T, With the anticipation for the iPhone 5 being «the biggest thing to happen to the iphone since the iphone» you’d think that you would plan their shipments according to the hype. It might be wise to look at the projected numbers sold, plan a little better, and make sure that you have your merchandise in stores so that your customers are happy. I’m sure you’re trying to build the hype even more… but having to wait 3 weeks to even order it online? Give me a break. Keep in mind the iphone has been out for a few weeks now. Sigh. Looks like the boyfriend cant get his bday present for a while. :(Not a happy camper.
On the plus side — the staff was nice and tried to help. But couldn’t do much.

Store lacks knowledge … Employees including manager are worthless. System is recapping or rebooting. Don’t use AT&T for anything … Bad service. Bad system. Bad signal … Bad employees …
This service is the worst ! Sadly I have use it in different occasions and this is the first time that I have had such a let down. So big. That me a quality customer for years now. Will cancel due to their lack of acknowledgment.

The sales people are deceptive and do not disclose all the fees. AT&T coverage is horrible. Avoid them. Sprint was a better experience.