Sprint Store

I was at this store today and helped by Mike Jordan. Beware that’s all I can say. They will do whatever in their interest to get the sale and get the sale credit. Corporate complained filled as well.

This sprint store is the worst ever… Went there today to return a LEASED phone… And they told me that I broke the contract on the phone and that they can only buyback my phone… I was like that’s not what sprint customer care service told me before I canceled my line… I was already mad because they were telling me that I was wrong and that sprint customer care was wrong for telling me that information… So the sales guy went to talk to his boss and so the boss comes over and talks to me about how I broke the contract early and that they can only buy my phone back for a certain amount and that I would JUST OWE $ 100… And I said JUST A HUNDRED at that moment I was so mad that he said that to me… So I told him that money doesn’t grow on trees… And told the sales guy to give me back my phone and I’m just going to keep it… And the sales guy didn’t want to hand over my phone at all… Until I told him repeatedly to give it back… Eventually I got it back and left the store… And I called customer care and told me that the store was wrong and I was right and they are sending me my box kit to return the phone by mail and not to go back to that sprint store again… WARNING DO NOT COME TO THIS STORE EVER… THEY WILL TELL YOU TO PURCHASE OR TRADE SOMETHING… CALL SUPPORT SERVICE BEFORE HEADING HERE

These guys are absolutely amazing, and I mean that in the worst possible way.
Because my screen has cracks in it they are not responsible for the extended coverage on the battery life that has not lasted six months since asurion replaced this (refurbished)phone for the third time. They practically told me to go fend for myself or upgrade. I spoke to Eric the technician, who must be getting a promotion for every person that he sends to upgrade or to a third-​party. Worst customer service ever!
Do not come here!!!
You’re better off going to another «service“center not here.

Excellent crew. Excellent customer service. I brought my friend here after we had left the Verizon store very disappointed and AT&T could not offer her a good plan. Erik and team were amazing. My friend ended up with the phone, iPad, among so many other accessories including the JBL extreme speaker. I can’t say enough about their high level of professionalism and excellent customer service. By far, one of my best customer service experiences in recent history

This is the worst company ever, I ordered phones online, they screw it up and want to charge me in store «upgrade» prices??! Really sprint??? Really tired of your crappy service, dropped calls, and no LTE coverages… ATT here I come. The sales people in this store are ridiculous and not helpful at all… don’t know what they are doing and loom at the computer screen like it’s written in a foreign language…

First (and last) time in the store. I had been plagued with constant offers for Sprint visual voicemail every time I accessed voicemail, and had a few minutes so stopped to see if I could get rid of it for good. Not a big deal, but annoying to have to hit «decline» several times before getting a message.
I was promptly helped, but when I showed the rep the problem, he dismissively said «Oh, you just have to decline, and it’s gone — see? and he went through the steps. I said yes, but it comes back every time I access voicemail. He clicked on voicemail and nothing came up so he said, well it looks gone to me, and handed me the phone. I tried again to tell him it would return when I got a message, and he said something like — Well, we wouldn’t have anything to do with that — already looking beyond me to the next customer.
I went home, went online, found where to change the settings to never get the messages again, and did so. It was clearly something a good rep should have been able to do quickly. Left a bad feeling about the store, which I will avoid in the future.

Sprint store in Valencia inside the town center mall is horrible. Ramy at that store will promise you things and not deliver on the promise. I find its a 3^rd party store. Don’t use 3^rd party stores. I left Verizon in November 2015 to go with Sprint, and in February 2016, I decided to switch to AT&T. Sprint has poor service and 3^rd party stores are bad. Make sure to go with a corporate store to sign up with what ever cell phone provider you go with.

If you don’t need a repair or a phone immediately, I would call Sprint customer care. I’ve been to this store many times and almost every time they weren’t able to help me or had incorrect information.
On my last visit, I went to get a new phone because I was having problems with my current phone. I was told by customer care that I would be able to get a $ 10 credit every month if I moved to lease, no matter what phone I wanted to get. When I got to the store, they said that the $ 10 credit only applied to specific phones. I decided not to get the phone there and then called Sprint customer care. Customer care re-​confirmed that I can get the $ 10 credit, no matter what phone I wanted. After all that, my old phone started working again, so I didn’t end up getting a new phone. If the Sprint store would have taken the time to call customer care to verify the $ 10 credit, they would have had a sale.
My last 3 phone upgrades where through Sprint customer care. I thought I’d give the store another chance, but it seems like the store hasn’t changed. I guess the next upgrade will be through customer care again.

GET YOUR QUOTE IN WRITING AND KEEP IT IN A SAFE PLACE.
KEEP TRACKING NUMBERS OF ANY DEVICES YOU MAIL IN.
You will need it when you are trying to prove your bill is incorrect and you did in fact, mail in the device the bill days you didn’t mail in.
Went here to see what they could do due to bad customer service with ATT. They ensured us we wouldn’t have the same issues with misinformation and lies from billing like we did with ATT.
We tried out the coverage near our home and it was comparable to ATT coverage.
They gave us more data for the price we were paying with ATT. So we signed up.
This is what they won’t tell you at Sprint:
1. You cannot use any data while on a voice call if you aren’t on a wifi connection. That means your Navigation won’t work properly if you are on a voice call. They will tell you they are working on that. They’ve been working on that for years from what I’ve since read online.
2. The billing department will only honor your quote you were given in store if you have a copy of the quote and the person working in the store remembers you.
3. You will wait about 6 weeks to 2 months for them to receive a device you mail in. Even then, their system will show they didn’t receive it and you will have to prove you mailed it in. KEEP THE TRACKING NUMBERS AND DEVICE SERIAL NUMBERS! If this happens to you, your bill will show you owe $ 200, you will be told you don’t have to pay it but you may have to call to keep your phone from being turned off. How ghetto.
4. You might have to call American Express a few times and have them resend the gift cards for the device payoff. We had to have our gift cards mailed a second time for one phone and had to call twice for the second phone.
Good luck!
We have had noting but problems, we shouldn’t have left ATT at this point. We could still use Navigation while on a call. We spend as much time on phone with Sprint as we did with ATT, just new headaches.
Overall I wish Verizon worked near my house. Unfortunately, no towers for them anywhere near by. I’ve never had problems like I have had with Sprint and ATT.
Another review mentioned the staff, I agree 110%. The manager has been nice and Jorge was nice. Unfortunately there have been 2 others we’ve dealt with that were arrogant and treated us like we didn’t know what we were talking about. I dread going in here.

Horrible customer service. Rude and incompetent employees. Go somewhere else. Lazy lazy lazy people here. Change their stories multiple times, and act like it’s not their job to help you. Also they discuss unprofessional things, their personal views on religion, politics, etc. If these guys would shut up and actually work, this place might be OK. Notice to management: Fire everyone here and hire people that want to work.

Love my Sprint service. But this store drives me bananas. It’s the only repair location near me.
For starters their main tech guy, I think his name is Ryan, tries too too hard to show that he is smart all while not helping. He goes out of his way in this manner putting down other Sprint technicians as incompetent. Ultimately he doesn’t fix anything, just passes off the issue so normal.
I won’t come in if my phone works!

I went into the sprint store and traded my Samsung galaxy in for an iPhone. Jay Jay was awesome! He made the trade in an easy process. Great customer service. This is the best sprint store to go into in Santa Clarita.

I upgraded my account here, but honestly, I feel like I was downgraded. I’ve had nothing but issues with my account since our visit here. I’ve probably contacted customer service and upwards of 40 time in the last two months, and i even sent an email to the Executive offices of customer service.
The people at this store are pushy and clueless as to what their job entails. The store manager is a nice guy, but you’re only as strong as your weakest link… And unfortunately, 90% of his employees are weak links.

This store has dishonest and lazy employees. I had my friend on my account but I restricted it so I would be the only person allowed to make purchases on the account. While I was on my honeymoon, my friend went into the store and bought a new phone. She told the employee that she didn’t have my PIN number or my answer to the security questions but they let her sign a two year contract anyway. After two months of trying to get the purchase removed and put onto her own account and two months of sprint claiming that she has been removed from my account and is now paying for her lease, I now owe $ 900. I’ve called six times since August 3^rd to ask them when it’ll be transferred and they keep saying 5 days. I’ve never had any problems with sprint until now. Just don’t go to this store. Such dishonest employees.
It is now October and sprint has still not changed anything. The employee who authorized the purchase has ruined my credit.

I just spent about 3 hours over three days in this store. Complicated situation where my wife’s phone died. Without going into all the details, all I can say is Jorge is one of the most helpful, patient customer service reps I’ve ever dealt with. I felt like he made it a point to go above and beyond to make my experience a great one. I haven’t had customer service like that in a LONG time. Now, let’s see how it goes when I get my next bill! Based on how things have gone so far, I’m sure it’ll be exactly what he said it would be. I will post an update.
Meanwhile, if you go to this store, ask for Jorge M. and I’m sure you’ll get great service.

Thank god for the new manager there. We have a business account and have allot of phone needs and I would dread going to this store since the old manager Brent left, I was sold things that weren’t even for my phone, so I stopped going in to that store. Then we had no choice we needed new phones for our business, to my surprise my favorite manager was back at the Valencia store, Brent was back, the store was so organized, all of my business phone needs were met in a professional, pleasant, organized, timely manner, and the store as a whole was so much more organized and had a pleasant experience as opposed to the previous experiences without that awesome manager there.
Sprint if you want to keep people in Santa Clarita happy, keep that manager at that store cause he’s made all the difference in the world, prior to him being back it was appalling every time I had to go in there.
Melanie Lasher
CFO /​PEB, INC

Brent is back! Best manager ever and can handle ANY problem you have. Missed him for the few months while he was at another store getting it straight. Brent Rocks!

If there were only zero stars. I was defrauded at this store. DO NOT GO HERE.
We were «given» a tablet as a «gift» when we switched our phone service to Sprint. I received my first bill, online only, just as the 14-​day return period ended. I was unable to access the bill right away because the salesperson had not given me the pin number he assigned me, and he put a different security question in than the one that I answered. So I had a question about my favorite movie when the answer was the name of my pet. Both the pin and question answer are required to get in to see your bill. So… It was after the 14-​day return period when saw the bill.
Upon viewing the bill, I discovered that we were put on a 2-​year contract for the tablet, with a separate charge for a monthly data package, plus monthly equipment protection fee. I signed an electronic agreement for what I thought was our two-​phone contract only, which is month-​to-​month. At no time were we ever told that there would be a separate contract for the tablet. We were led to believe it was a free addition to our multi-​line phone package. We were not given a paper contract, and I never saw anything electronic with this on it.
It also appears that we were lied to when we were told we needed to pay for equipment protection for the first 2 months on our phone. My bill was about $ 60 over what was expected for the first month.
And of course, their customer service hours are short, so I couldn’t reach them to fix it today.
Edited to add: Since I’ve told this story to friends, I’ve found two other people who’ve recently had the EXACT same thing happen with «free» tablets at this store recently, except they were «given» two tablets instead of one.

Really shocked to see some of the bad reviews about this store. The good news is I heard they are under new management for all the unsatisfied customers. I just recently came in for an upgrade. Jorge helped me out in deciding which would be the best phone for me based on my preferences, he was also really funny as well so it made the experience fun. I got the Galaxy S6. I absolutely love it! The customer service was fast, they were very knowledgable in letting me know what I was getting and my payments… all my questions were answered. It was truly hassle free, quick, and convenient. I would suggest this spot to any of my friends :)

My phone decided to not function today so it was in not the best of moods I came in here.
This location in the mall doesn’t have technicians to fix your phone though, so don’t come here if that’s what’s going on.
Luckily for me I was due for an upgrade anywho so I got a new phone here instead!
Paul helped me through the whole process, patiently showing me the new phones and going through all of my plan and cost options before I finally decided on making the switch from android to apple (when did Apple become the cheaper option?!). They had most of the colors available, along with the basic accessories.
Paul ended up giving me deals and discounts on everything I purchased today and helped me put on the screen protector and transfer my contacts (which was a few more steps due to my old phone being out of commission). He really went above and beyond to help me get my new phone all set and for the technologically stunted me, that was great!