Best Buy Mobile

Worst customer service if you have any questions they tell you they don’t have time go to customer service!!! because they are busy with other people who at the end don’t purchase and they just lost a sale blah!!! go to Burbank

John. You are the best!
I’m sorry I didn’t buy my phone and other accessories from you!!! Maybe I would have actually gotten what I paid for if I had!
Fast
Easy
Efficient

sub par service and selection

Awesome deals, awesome employees, everything about this store is AWESOME. One person’s unfortunate encounter should not deter anyone from from experiencing the magic of Best Buy Mobile.

On 07÷27÷14, I visited the Best Buy Mobile Store in Valencia, CA. I had gone in to look at upgrading one of my Apple IPhone 4s’s to a new IPhone 5. I began to discuss my options with the representative. She went on to discuss that there is an AT & T program called the Next Plan where I could upgrade both my phones and because of the size of the data plan I currently have, the cost of the phones would just about be washed out by the discount I would receive. She went on to explain that my AT & T wireless bill would not see an increase of more than $ 3.00 per month if I were to proceed. I questioned her more than once but was assured multiple times that my monthly costs would not be affected for more than $ 3.00 per month. Naturally, I decided to proceed and follow through with the upgrades. I utliamtely spent about 30 minutes in the store while she upgraded my phones and was charged $ 117 for taxes on the new phones. Approximately one month later, I received my first bill from AT & T after having upgraded the phones. I was surprised to see that the bill was approximately $ 50.00 higher than in previous months so I called AT & T to further investigate. I was advised that I did in fact get the discount Liz told me about however, it only covered the cost of the Next Plan for one upgrade and not both. I was advised by AT & T to call Best Buy to have this fixed. I immediately called the Best Buy Mobile store in Valencia and spoke with another representative. At first, he seemed helpful and said he would look into it and call me back. After a couple of hours I hadn’t heard back from him so I called again. He explained that the person who sold me the phones was no longer with the company mainly for causing issues exactly like mine. He went on to explain that I signed the contracts and it appeared he was attempting to make me feel as if I got a great deal. Our conversation became quite heated but ultimately, he advised I speak with the General Manager in the morning. The next day, I did call the manager who was already aware of the issue. He was going to be honest and let me know that today was his last day. Even if he wanted to do something for me he couldn’t (and wouldn’t) mainly because he was no longer going to be working for Best Buy. His advice was to call 888-​BestBuy and ask to speak with the GM who will replace him or the District Manager. All along the way, I have been told that I’m sure something can be done. Unfortunately for me, it appears the employees who can help me have either left the company or are on their way out.
I finally did reach someone yesterday at another Best Buy store in Valencia who genuinely tried to help but he said he was going on vacation and couldn’t do much. His advice was to take the survey using the information on my receipt. I asked for the District Manager’s name and contact information but he told me he wasn’t allowed to do that. After 4 hours of calls and round about information, I am back to square one. Everybody I speak with at Best Buy is either quitting, getting fired, or going on vacation. Not sure what to do now but it’s probably the last time I do business there.