Vacaville Volkswagen

OK, look here folks… THIS VW DEALERSHIP ROCKS!!!
I’ve been a long time Service Dept. Guest at Vacaville VW and last Friday I bought an off brand car from the SALES DEPT.
***2007 Honda S2000 with 13,674 original miles***
I spoke to Eric White, Sales Manager, about the car because I received an email advertisement on the S2000. This is an enthusiast car and something that caught my eye for awhile now. My cousin is an original owner of an S2000 and I knew I would own one someday… LAST FRIDAY WAS IT. Eric offered a no hassle price and all I needed to do was go look at it and test drive it. (submitted a credit app to expedite the process too, BTW) SO GLAD I DID. This S2000 was so clean and in 9.5÷10 condition. Worth every penny. HAHA.
I want to give props to the following people at VACAVILLE VW:
***Nick G. and Jennifer G… from the SERVICE DEPT.
***The PARTS DEPT. — you know who you are!!!
***Eric and Jason White… Sales /​/​General Sales Manager: They made the process easy and worthwhile. Would do repeat business with them and recommend friends & family to them.
***George Khoury, V.E.S.T. Sales Consultant… he actually showed me the S2000 and went over the features and how to work the quirks of the car. Filled it up with a full tank of gas and had it detailed. George also called me the next day to see how I was doing with the car and reminded me that he put the original owners manual under the passenger seat.
***Alom Mayer, Finance Manager… going into the Finance Dept. is usually the scariest part of buying a car!!! HAHAHA. Not this time. Alom presented a no pressure and easy approach to the products offered. I ended buying a Service Warranty and GAP Insurance — Hooray.
Last but not least… Kirk Thornhill, Owner of VACAVILLE HONDA /​VW. He runs an honest and family style Dealership. It shows with the Team Members that work with him there. Alom has been with the dealership since he was 19 yrs. old… WOW!!! And I believe quite a few others have a long tenured status there as well.
Once again… THANK YOU GUYS. As a keyboard warrior, I would have done this review all in ”CAPS”.
MAHALO.

I am about to major testify how amazing this car buying expierence was– My husband and I knew exactly what model, year and color car we wanted (2008 Orange Scion XD) my husband found the ad for the exact vehicle we wanted at this location. We live about 4 hours away from Vacaville, Ca however– so our purchasing of this car was dependent on how well they would work with us– and this was waaay beyond our expectations. Owner gave us his direct cell phone number and texted us and adressed all of our concerns– we did all the paperwork over E-​Mail and Telephone calls, and then the very next day they drove the car 3 hours (one way) to meet us for us to test drive. The car had a stain in the back, and they fixed it at no cost to us. The car is amazing and we drove away with it. The process was easy, they adjusted our price down to our budget, and contacted us back very very quickly (within 15 minutes of our original inquiry.) we saw it on a Sunday and drove away with it on a Monday. I highly recommend this place!

I bought like 2 cars at the old place but this one I don’t know why they are so rude and fake I don’t think I will come back any time here sucks because I like vw cars but I not going back here!!!

The service department treats me so well. Will never go back to the other vw dealer in Solano county.

Good service however getting a hold of anyone by phone is absolutely horrible. Spent hours trying to get ahold of service and still haven’t. You’re best bet is to try for sales and ask whatever you need to ask!

I don’t recommend going the Internet Sales route through VW credit. Salesperson was more concerned about whether I would qualify for financing (even though I was pre-​approved) than providing me with an honest price quote. If I tell you, down to the color and specs, what I want, don’t jerk me around. Meanwhile, as you’re pondering your commission based on my financing options, 3 other dealerships gave me a price quote based on my specifications, without all the smoke and mirrors. And I think that pre-​approval stuff isn’t legit – it’s just a way to get you in the door while they flip the script on your financing and down payment. I drove a little out of the way and got the vehicle deal I wanted elsewhere.

I highly recommend going to Fairfield VW rather than Vacaville. They took care of my car no problem. It was a warrantied part, and they gave me a loaner from the lot that was comparable to my vehicle rather than a crappy rental from enterprise. Fairfield was worth the drive and Christian was great.

I hate to diss a business, but our experience has been very bad with this dealership. We bought a used Eurovan camper that was supposed to be in great mechanical shape. The service dept. nor the sales manager mentioned that you can’t drive it when cold. When I showed up for a test drive, they ushered me in the office for a 15 minute wait. When I got out to the van it was already running and warmed up. Now we know why. It runs like crap cold and is almost impossible to drive. We’ve only had the van a couple weeks. Took it into a local mechanic because it has also developed a serious oil leak. Found that there is poor compression in one cylinder and a transmission leak. It’ll cost about $ 4000 to fix these issues. The sales mgr is playing a delay game now. We specifically bought from a VW dealership to have peace of mind. Instead we have deceit and sadness. Stay away from here.

My husband and I bought our car on New Years Eve of 2013. We went in and worked with Jason Blunt and he was amazing. Seriously. I normally hate the car buying experience because it takes so long and I always feel like the salespeople don’t have our best interest in mind. Not this time. We traded in our old car, test drove what we thought we wanted, and in the process ended up falling in love with another car we never knew we wanted. We got a KILLER deal on the car and stayed within our payment range. Not to mention, we came with our 3 kids who get antsy really quickly. He understood that and worked out the right deal with the banks while we took then to grab a bite. By the time we got back, we got the exact deal we wanted, in the perfect car we will definitely be working with Jason again when we trade in my husband’s car. I HIGHLY HIGHLY HIGHLY recommend working with Jason. You won’t be sorry. I have referred a couple of friends who were not disappointed!

Jason is the best! So nice, professional and truly wants to get you the best possible deal! I had leased a car in 2011 which was ending and I was debating on buying my car or leasing again. With one phone call and a scheduled visit he already had all the paperwork and options, to make an easy transition with whatever way I want to go. Very very impressed! No wonder he’s in the top 3! Thank you Jason and I look forward to seeing you!
Also, Eric who helps with the financial side of the lease is awesome. He helped me a few years ago with the lease, And was informative, quick and extremely nice!
You all rock!!!

Bought my 2015 e-​Golf from here and they were great! Mike Johannessen was my sales guy and he was fantastic! We communicated primarily by email before I arrives for delivery and he was straightforward about everything and followed through exactly as he said he would. Great experience. No B.S. If you’re thinking about a VW, get in touch with Mike.

This place is a joke… I have been waiting 5 months for a return on gap coverage. Their finance department did nothing after numerous attempts by me to get them to investigate where my money was, I had to go through the issuing company for details, turns out volkswagon screwed up and no one ever even looked into it after a couple jokers had told me they did. Bad business… new building but same old clowns. I would think twice about business with them again due to their lack of honesty and inconsistent versions of what’s going on in the finance department. They just seem shady all around.

In and out no issues! Service guys get an A!!!

Thank you everyone you All did a great job every time I come in look forward in buying another new car soon were vary happy with your dealership

Thanks Jason !!! You treated us like family.
This dealership Is the best place to go if you want to buy a car .The people here are line no other dealerships, they treat everyone like family. and the customer service is
out standing., :-)
My husband and I came
in and bought a 2011 VW Touareg and we love this car. we highly recommend them
We plan on returning for our next vehicle soon.
Thanks again ‚
James and kelley white
from sacramento

Best Volkswagen dealership I have ever been to. Awesome customer service!

Vacaville VW has always been the most pleasant experience in car shopping. I have purchased 4 brand new VW from 2001 to now. They treat you like family. The staff is friendly, informative, great attitude. My father even purchased his used vehicle from them. He was completely satisfied with his purchase. They go above and beyond to make the car buying experience pleasant. I have worked in car sales and I know how long and painful it can be. But Eric and Jason have always made it a smooth sail to get me in and out. Mike my car salesman is super informative and a pleasure to deal with for my most recent purchases. The service dept is great. Always helpful. I can leave my car for it’s maintenance and have it ready by the time I need it. I definitely recommend this places. I refuse to go anywhere else because I know here I will not waste my time and I will walk out happy!

Great service from a great staff! I’ve bought multiple cars from Vacaville Volkswagen and they have always taken care of me. If your looking for a new or used car then this is the place to go.

These guys have sold me FIVE cars. Five cars that I wanted. I buy new so I don’t have to worry about how the previous owners cared for their car. I have continued to go back, over the past 10+ years because I know they have what I want and they treat me well. I’m not surprised by bad reviews for used cars. THEY’RE USED. No one followed the drivers around to see how they took care of their vehicles. If you don’t trust the dealership, bring a mechanic. That’s a little secret my dad let me in on when I bought my first car, and it was a v-​dub. You don’t want type A sales people? Good luck. Those are the best sales people and you’re at a car dealership. Figure it out. Learn to ask questions. Learn how to spot problems. AND FOR GOD’S SAKE DON’T SIGN PAPERWORK BEFORE LOOKING AT EVERYTHING! That said, I live in Sacramento. I bought my current AND last car there. In Vacaville. At Volkswagen. Why? Because it’s the only place I’ll buy a car.
Thank you Jason, Alom, Eric, Mike J, and Jennifer in service for keeping me happy. It’s not easy to do… but you all know that. Lol

This place is great!
I have gone here for the past two services on my TDI and they have taken care of me both times!
The first time they dropped me off and picked me up from work while my car was in the shop.
Second time gave me a loaner to use over the weekend and both times I came back to a clean shiny car :-)
The service here is awesome and I was quoted a price that was less than all VW shops in a 50 mile radius.
I will keep coming back to this location!