Shellworth Chevrolet

I purchased my first vehicle here and was surprised with how pleasant my first car buying experience was. I was nervous, but determined to make the best decision and find a good car that fit my budget. Staff was helpful, but not overbearing or pushy (which was what I was most nervous about). When I had questions, they were answered. When I needed space to think about my options, I was given time. Everything was explained thoroughly and clearly. I ended up with a good price for the car I wanted and drove off the lot happy with my new car.
Since then, I’ve had two experiences in the service department for oil changes and experienced nothing less than awesome customer service.

This place is horrible. I been meaning to leave this review due to the rude service I received when searching to purchase a vehicle. I’m so happy I decided to take my money elsewhere and purchase a vehicle from a dealership that actually provides service in a sincere and honest way. After reading the numerous bad reviews here, I guess my experience wasn’t an anomaly. Stay away.

My Tahoe (which I had bought at Shellworth) had problems with the horn working intermittently. It was still under warranty, they would play around with it, and say it was fixed but of course when I got it back and if I really needed to use it, it would not make a sound. Even though it kept going out and not working they refused to replace it. Finally my warranty expired and it was «too bad, so sad». Then our other car had a recall. I brought the car in to get fixed and they replaced the part. However, they ended up breaking a plastic piece which is connected to the cooling system. The car later overheated and I had to get it towed. I ended up paying my own mechanic to fix it, even though it was obvious someone had broken the piece, yet no admission. I’ll never go back there. Go to Team Chevrolet in Vallejo, much better customer service.

Now this is a dealership! When instructed to try them, I was very un-​easy. I wanted nothing to do with GM EVER! I AM SO PLEASANTLY SURPRISED! Roger Ware in the service dept is fabulous Thank you Shellworth Chevrolet for picking up the mess and restoring my faith… YOUR AMAZING

Not sure who «Relationship M.» is at this location but after reading the snarky responses by them to other reviews, I’m going to pass on this location… Customer relations matter, even on Unilocal

I love Shellworth’s service dept! I’ve had plenty of bad experiences at other dealerships across several brands, but I feel I can trust the service advisors at Shellworth. They haven’t led me wrong or attempted to rip me off… and I would know. I’m no car dummy. I highly recommend the service department at Shellworth. They get 5 stars!
HOWEVER, I am absolutely appalled at the behavior here in Unilocal from the «Relationship Manager». You’re not managing relationships at all here. You’re generating increased anger and skepticism. You are the professional and responsible for the e-​reputation of your company. Wow, very disappointed to see these Shellworth RM comments. Rise above it man! Be professional and bring back the «service» in customer service. It’s your job! You should be fired. I’d fire you after reading these comments! Completely unacceptable and damaging to Shellworth’s reputation.

I read a lot of bad reviews but we had nothing but a good experience here. Our salesman David was very patient with all of our questions and gave us our space to look around until we were ready to decide. The finance manager Scott Mcdonald was very friendly and explained everything thoroughly and even though we were there well past their closing hours on a Sunday, they remained courteous and patient while we made up our mind. We left with a 2015 Silverado and David was more upset than we were at the fact that the truck couldn’t be detailed because service was closed lol we were ok with it and I brought it back the next day and the service department did an extremely good job. They were the opposite from Chevy of Fairfield which is why we ended up in Shellworth and we weren’t disappointed. Not only did my husband get exactly what he was looking for but we got a great deal on a brand new truck. Thanks to them my husband got his early birthday present and didn’t settle for anything less than a great truck and good service.

This location is absolutely horrible to get in touch with the service department in regards to getting a simple oil change scheduled! No one ever answers the phone and the receptionist doesn’t help with scheduling. This location is only 5 minutes away from me, but I drive 15 minutes further to go to the Fairfield Chevy dealership because they’re easier to work with!

switched to this dealership after i realized fairfield chevy had absolutely no integrity or honesty with the new management that took over. i’ve been getting my oil changes here for a while now but only recently have i needed a bit more service done. i had a leaking transaxle seal on my 06 HHR and they fixed it up right away and the total came out a little bit less than quoted.
what really sold me on these guys is last week i was «trying» to change my trans oil n filter and all was going well until one of the pan bolts snapped off inside the block. i attempted to extract it but did a really crappy job since i’ve never done it before. i ended having my car towed here and they fixed it up today. the total came to $ 405 with 3 hours labor and they were able to fix it when i was sure they wouldn’t have been able to. i had stripped the threads in 2 of the bolt holes and they had to tap a new hole in one of them. incredible talent in my opinion and they saved my baby! i’ve had this car for 8 years now and i couldn’t imagine ever having to get rid of her. thank you to Mike and whichever tech fixed my car! so grateful!

Had a very good experience buying my camaro here a couple years back. Had fantastic dealings with the service department also. Would over the past years. highly recommend this dealership

Came to take a look at the Cruze and was greeted by Jon or John who seemed friendly at first and went and got the keys for me to look inside. As soon as he came back he asked how soon I was looking to make a purchase. I was honest and said, «not really soon, still looking at all my options.» I was hoping he would point out some pluses about the car and be the salesman he’s supposed to be, but instead he just kind of stood there and awkwardly watched us. As I began to thank him for showing it to us, he already had his backed turned and was headed inside and said «have a nice day.» No exchange of information or a business card or anything. I know they run off commission and all, but it just made me feel like I should have apologized for wasting his time. Not very welcoming.

I bought a 2015 sonic from shellworth yesterday, and it was one of the best car buying experiences I’ve ever had. I actually special ordered the car several months ago and it took much longer to come in than originally anticipated but that’s not the dealerships fault. Allen wheeler was my salesman and he kept me well informed through the entire process. I will recommend all of my friends go to shellworth.

Drove about an hour and a half to Shellworth because my friend referred me to them. Wasn’t quite sure if it was going to be worth the drive, but it was.
Pulled up, parked next to the show room and walked through the doors as a salesman immediately greeted me. I told him what I was looking for, (Used Cruze) and he brought me to them. Great selection compared to other near by dealers. Staff was welcoming and professional but also friendly and casual enough to not make me on edge. Long story short I bought a used Cruze, (Tony and Allen are great). Spoke to Scott McDonald about warranties and was incredibly impressed with his friendliness which makes me wonder what these people writing bad reviews are talking about.
If you are willing to make the trip, Shellworth is worth it. And if you live close, you’re lucky. Still very happy with my Cruze and I brought my ’01 Silverado in for service and it was finished quickly with no hassle. Shellworth sets the bar for dealerships.
Only downside, no free donuts the day I came in.

Took my family to this dealership to buy a new vehicle, we stood there and waited for awhile and not a single salesperson ask if we need any help. One salesman just kept ignoring us. Not a good experience.

I drove to Vacaville from San Ramon with hopes of getting a new car for a good price. I love the spacious lot that had a large selection of cars. John Fashho, the sales person, was knowledgable and very helpful. Their website showed the inventory so when we got there, we knew we had some good choices. Once we closed the deal, Scott McDonald, the finance manager, got us the best interest rate possible on the loan. We are extremely satisfied.

My husband and I are so glad we decided to try Shellworth Chevrolet.

Truly remarkable service and sales departments. You rock Shellworth Chevrolet! They go out of there way to earn your business. My family and I have purchased five cars in the last year and a half. All the sales transactions were smooth. We have had a few recall issues and services on the vehicles. Again all the service transaction were timely and efficient.
I have found making appointments for lube oil and filter service work best. The services also include a tire rotation and multi-​point inspection.
Depending on other work that needs to be done the service team will give you a shuttle ride home. Which works great. Even the shuttle driver is pleasant. All in all I would defiantly recommend this place to my friends. Shellworth Chevrolet knows how to treat there customers!
Note: I find it funny that the recommended reviews by Unilocal are mainly negative and the good reviews are on another page. Great way to support business Unilocal

Pat M. responds to every complaint with paranoia and narcissism. Nothing in his responses are even remotely close to accepting blame for the dealership’s shortcomings. I have no clue who Amm is; not that I care whether you believe me or not. Nor do I give a rat’s tail what your questionnaire gleaned.
«It is better to offer no excuse than a bad one.» — George Washington
I read Amm’s review and though I bought the Leaf almost a year ago, it did sound like she had the same experience. From reading the reviews, I noticed a pattern of ill-​mannered, rude employees and decided I’d post my own experience. The fact that your paranoia forces you to respond to negative reviews with accusations and blaming the complainants is very telling.
What is lacking in your dealership is accountability. Evidently, so is your noggin’.
Stultus est sicut stultus facit.

Don’t be deceived. They lied to get us into the lot and knowing that we were traveling a far distance to come in. Over the phone we told them our budget in our interest in a specific vehicle, and they said they would definitely be able to work with that price. I walked in, and they were not willing to negotiate at all. Sticker price is the sale price. Our sales person was Anthony. He was rude and very unprofessional as he was very unapologetic over the inconvenience they caused. No wonder this place has such bad reviews. Also, I noticed that they leave snarky replies to their unhappy customers. Is this the type of customer care you would like to be purchasing a vehicle from? Probably not. Take your money and time elsewhere. Turns out, the Bay Area has much better deals.

Came in to get my oil changed and found out there was a recall on my car, they always keep me updated and their service is always quick and great!

Just walked in. Would have bought a truck if the service was good and they had the truck I wanted. The guy who came out to help us, basically said «Are you going to buy this truck today?!» I was taken aback by this question so I didn’t respond. He continuously asked until my husband said «we are looking» his response was «ok I’ll leave if you have a question I’ll be in the front» basically I’m not worth his time unless purchasing the vehicle today! Little does he know had he been nice I would have! His loss! We r now driving to the next dealership to buy our truck.