Electrical Effects

Hello, if you like working with a business that offers the worst customer service ever and only cares about money, then Electrical Effects is right for you. Do you like being taken advantage of and having to pay hundreds of dollars for a service rep looking at your electricity? If yes, then you have come to the right place. Do you like having to call a business several times a week and get no response to your questions? Or have your calls avoided by the «busy» manager? If so, give this business a call. Jeff, the manager of this company will give you his zero star service as he charges you hundreds of dollars.
Tucsonans, please boycott this business.
If you have time read my story.
I just purchased a house through EMS Realty. EMS Realty hired Electrical Effects to place a cover on an electrical box in my attic before I moved in. The electrical box included the wires to my ceiling fan and closet light. Before I moved in the ceiling fan and closet light worked fine; however, after Electrical Effects placed the cover plate on the electric box, the ceiling fan and light did not work. According to Electric Effects, it was not there duty to troubleshoot the problem and left the problem. Once I moved in, I recognized the problem and called Electric Effects. I spoke with Debra, the office secretary, who said that she will send someone out and see if the problem was caused by Electric Effects. Debra never told me how much they charged an hour for work done and I just assumed it would be free of charge because they worked on the electrical box.
Abel, the technician arrived at my house, spent approximately 5 minutes on a ladder taking off the electric box cover and connected the wires that were most likely disconnected during his installation of the electric box cover. Abel said that the wires probably just separated in the box creating the lost connection. After Abel was done the fan and the light worked. As a result, I assumed that Electrical Effects was responsible and said goodbye to Abel.
WHAT A MISTAKE. Abel came back to the house and gave me an invoice for $ 100.00. That is right. Electrical Effects charged me $ 100.00 for 5 minutes of work and for something that was a result of their lack of caring. So I unwillingly paid Electric Effects. I think I need to explain that when I paid them I was not aware that the only wires in the box were for the fan and closet light. In addition, Abel did not explain that he had to open the box to connect the wires. I left my house confused and felt like I spent $ 100.00 on nothing.
The best part of the story is that Abel called me 20 minutes later at work to let me know that I needed to come back to my house immediately because he just spoke with his supervisor and needed to disconnect my closet light because it was not safe. It turns out that the previous homeowner connected the closet light switch to a standard electrical cord. So I rushed to my house and when I arrived Abel said that his supervisor changed his mind. That is right, an emergency matter was no longer an emergency and Abel was no longer permitted to fix the problem. I called Electrical Effects and explained the situation with Abel by my side. I explained to Debra that I was called to come back immediately and have just heard that the supervisor changed his mind. What a company, they were going to risk my house potentially burning down. They do not care about their customers! And they do not empower there employees. Abel was not allowed to make any decisions he had to only do what his supervisor said. Abel finally disconnected the wire another 5 minute job. He did not even turn off the electricity. While he was disconnecting the wire he admitted that maybe the fan and light were disconnected by him placing the electrical cover on the electric box. He also said that his Manager, Jeff would make things right.
So I called Electrical Effects and asked to speak with Jeff. It took me five days to finally speak with Jeff. A few times I called, he was there but was not allowed to speak with him. So I left more messages on his voicemail explaining the situation.
Well today things hit the fan. Jeff finally called me and he said it was not the company’s problem. He argued that $ 100.00 is not a lot of money and I should not make such a big deal. For someone who makes $ 100.00 for every five minutes of work I would agree, but I do not make that kind of money. He also argued that I do not respect the work of a electrician because I argued that all Abel did was connect two wires together. Jeff is just trying to justify his actions.
This is the worst electrical company in Tucson, maybe the World. They take advantage of their customers and charge them extremely high fees for very little work and do not admit when they make mistakes. According to Jeff, it can never be the electricians fault, because there is always some other electrician to blame.