G&N Appliance Parts Co.

Obviously the July 2014 review was a plant. This place is terrible. I stood for almost 5 minutes while the idiot employees worked their registers. No other customers in the store. No phone calls on hold. I called to make sure the specific name brand part was in stock. When I got there after waiting for them to wait on me, they pulled a crappy off brand unit off the shelf and wanted MORE THAN THE MANUFACTURER CHARGED FOR THE NAME BRAND PART. WTF? I was desperate so I had to purchase it. They gave a joke of a discount that again did not even approach the cost of the manufacturer’s brand. Based on their ethnicity and mine, I’m pretty sure why I was ignored. So, if you’re white and female, forget about this place. Spend more elsewhere — or more likely spend less elsewhere and get better quality product.

I must write a review here to give my positive experience here. I needed a part for my washer. They had it. Reasonable price. I bought it. I fixed my washer myself and in quick time because a local business had the part in stock. Mission accomplished.
The clerk gave me friendly service. Cheerful. I was observing while I was waiting my turn as he dealt with the customer in front of me. Friendly and pleasant. The other clerk helping another person at another register, same thing. Friendly and helpful. He offered to help him carry out his purchases.
As a bit of information, this is the appliance business that Christie’s Appliances uses. Probably other appliance shops, too. There are three of them in Tucson, this one, Appliance Parts Company on 4^th, and the other G&N Appliance Parts Co. on Broadway. You can check to see if and how many of your part they have in stock online at
. And if they do not have it, you can order it online and they will ship it. Very convenient.
There are a couple of other reviews here giving them one star because they do not take returns. I will agree that perhaps there should be a sign that says so. There is a sign that says «All gas part are not returnable» but that’s all. One review even said that «this is America,» inferring that this is the land of the returns. Well, it is America and returning merchandise, though common, is not a right. So tired of people that confuse what rights really are these days. Well, here’s a right: the business has a right to protect his profit and the right to run a business the way they want. And quite frankly, as far as my experience has been, doing my own repairs on my appliances for three decades now, a no return policy is standard practice with appliance parts dealers. Here’s why:
1. The typical customer of parts will know the part they need and have a part number. There will be no mistake to return. 2. The typical customer will bring in the part that needs to be replaced and they will find it. No mistake to return. 3. Once you try to install a part and want to bring it back, how can they tell that you were not the one to mess it up or short it out if electrical? Guess what? You can’t take back anything to any retailer. I think all retailers do not take returns on software or CDs or DVDs because you could have just copied it. So there’s an example.
To accuse a business that they are out to rip you off because they have a no return policy, and giving a 1-​star rating without saying anything about how this business allegedly did so is being dishonest, in my opinion. In the 1-​star reviews that complained about their policy, I did not read anything that said that the part they bought was unsatisfactory. If there are no such complaints about the merchandise, and no complaints about trying to return a product, I can only assume that everything was fine with what was purchased and the complaint is only about their policy, which apparently they didn’t need anyway.

My review is right down the middle for two reasons. First, I’m extremely satisfied with their service, helpfulness and prices. My Air conditioner was on the fritz and with a little help from a neighbor who knows a little something about ACs, I was able to determine that the fan motor had gone kaput. I brought the motor to G & N and they tested the motor first and confirmed that it was dead. And then they sold me the appropriate replacement. After it was put in the AC my capacitor seemed to conk out (apparently this is common after motor replacement). So, I removed the capacitor and brought it to G & N where they tested it and determined it to be dead. I’m very glad they had the equipment in house to test these things and didn’t expect they’d be so helpful as opposed to just selling me a product. They then sold me a new capacitor for a reasonable price and my AC has been working beautifully ever since! The reason I’m not leaving a 5 star review is that, as others have stated, G & N does not take returns. However, they did state that if the item was defective they’d take it back. But of course they would. I think they’d have some small claims against them if they didn’t do that. My advice, do your homework and be 100% certain of the part that you need before you purchase it. Their prices are good so it’s worth going here to save some money.

No returns — yes, it’s true. They didn’t say anything about this. I only saw it in the fine print on the receipt later.
Perhaps even worse, the clerk was adversarial and condescending right from the get go. Must be a miserable life working there.

A very useful place to get obscure appliance parts you never thought you’d find. They guys are pretty friendly too. If they don’t have it in stock in their store they can get it from another one overnight.