Comfort Suites at Tucson Mall

I think the bad reviews are pre renovation? This hotel was newly renovated, very modern, clean, and staff were great. Room was clean and comfortable. Loved that it had a fridge and microwave, makes it easy to take leftovers home. Only minor negatives were that my room key deactivated twice in my 2 room stay, and I did not even keep it near my phone. Also, although the pool and spa were great, the spa had so much chlorine in it, I could smell it before I even took my sandals off, and could only stand to be in it for about 15 minutes before my eyes were on fire. Bummer! I also got the state employee rate of $ 69.99 a night, can’t beat that! I would definitely stay here again.
Update: I stayed at this hotel again the following week and had a few issues with the charging of my room. When I got there I asked the front desk if I could pay for my 2 night stay upfront (as I knew I had several expenses to cover while I was in town and wanted to get my hotel taken care of and out of the way in case there were any extra expenses etc.) The lady told me «No we cannot do that because your balance is currently zero dollars.» Say what? Apparently they cannot charge your card for the room amount ahead of time, however, upon leaving and checking my account I realized I was charged an extra $ 50 for my stay when my receipt indicated a lower amount. I went back in to ask the manager there was a mistake and she said that since I used a debit card to reserve and pay for my room, there was an extra fee applied as a hold to my account that they would release immediately however, it may take several days for my bank to release the hold. SAY WHAT? That makes no sense at all. Although I had taken the time to be responsible and plan out my expected expenses for the trip, I was never told this was their practice and I don’t believe I have had this happen at any other hotels I have stayed at. Needless to say I was pretty annoyed, and although the hotel is nice, I would not stay here again because I was so irked by this policy, and the fact that I asked if I could be charged ahead of time (AKA Take my money) and they could not make that happen. Not happy with them.

poor customer service. Made reservations ahead of time as i needed ADA room as one of people in party was handicaped called 4 times to verify that they had right as the email they sent me was incorrect and did not have down as handicap room was assured that they had it correct and all would be good. got there to check in not only not a handicap room but only had 1 bed instead of 2. Give them 2 stars because they at least tried to correct it by giving us adjoing room comped only problem was when they went to check out they had charged me $ 100 safe fee for both rooms got this corrected i thought until i got home and found out they had again recharged my room the safe fee after i left. would not stay again

Maybe it was just my room but have never ever stayed at a hotel where there was so much noise next door and upstairs at the same time.
This would of been a 5 star rating if it wasn’t for the noise.
Cleanliness — super clean. Place was just remodeled.
Free breakfast — ok but can do better than microwaved hot foods
I could give this a shot again but would ask for a top floor room with possibly no adjacent rooms that connect with door.

So, I think most of these reviews are pre-​renovation. The hotel was so adorable and very comfy. We even booked an extra night to sleep in the comfy beds. The suites all have a small living area with coffee table and desk and then in room new beds with very nice liens. Nice flat screen, microwave, refrigerator and all the other expected things in a hotel. Its in a great location! Check it out and it’s only 78 a night.

It appears this hotel has done a big renovation in reading precious comments. My room is very clean and everything looks brand new. Walking in to this hotel smelled as if they just opened the doors… like that new car smell
Staff was very friendly and very accommodating. I debated on staying here since my truck was in the shop across the street for repairs. Didn’t mind paying a little extra so I could return the rental car :)
I also have to say, that although they only had one washer and dryer, it was nice that they too were brand new and working well.
Bed large and comfy.
Shower worked well.
No complaints what so ever.

This hotel has so much potential. Located a stones throw from the awesome Tucson mall, and near great restaurants. However the structure itself is aging badly: you can hear everything happening in the rooms next to you, above you, and all the doors slamming. The rooms have stained and burned out sheets and comforters, a piddling little shower, and is small considering it advertises itself as a suite. The buffet is middling, id rather not get coffee and donuts, and go to an iIHOP. The rates are ridiculous for what you get. Would not stay again.

Update ⁷⁄₁₃: Had to stay here for work. Remodeling the lobby, thus noise and chaos. Guest rooms haven’t been touched. Lumpy comforters, torn dirty carpets. First room offered had mold growing on a wall and smelled like a cellar — rooms are very damp for some reason. I switched rooms. Staff are nice, but this place is a poor value. Rates never dip below $ 80/​night, and it’s just not worth it. Keep looking.
There are better Comfort Suiteses. This place is well located near the Tucson Mall, so there is plenty of shopping and restaurants. The rates are in the $ 70s to $ 120/​night. I’ve stayed here a few times.
They fall short on the details. My room doesn’t have outlets near the bed or coffee table for my computer. The coffee maker is broken. There is sticky chewing gum ground into the old carpets. The water pressure is too low to take a proper shower. The walls are solid but the ceilings aren’t, and I hear the people upstairs stomping around every evening.
The TV channel selection is good. The room fixtures are old. One of the lamps in today’s room doesn’t work, and two of them are falling out of their wall mounts. The a/​c is your typical moldy-​smelling wall unit. I wish they would clean those things.
The internet is of acceptable speed and it’s free. The staff are pleasant and helpful. But somebody should tell housekeeping not to slam doors in the morning while going in and out of guest rooms.
The breakfast is your usual carb-​load buffet spread. The coffee is surprisingly weak — I’m not real picky about coffee, but this is truly weak coffee — and served in 8 oz Styrofoam cups. There is that newfangled pump-​Coffee Mate served alongside instead of cream. This product has the consistency of Elmer’s glue and is highly sweetened (I want milk and no sugar). Even though I saw a couple friendly staff people hovering about the breakfast bar, most of the tabletops were dirty, sticky and full of crumbs.
One is left with the impression that corners are being deliberately cut. But the rates charged are too high for this kind of corner-​cutting. Next time I’m in town I’m staying someplace else.

Great location. Not a bad rate.