David’s Bridal

Had a VERY horrible experience at David’s bridal. It was super over crowded with brides for one. My party had to stand up, other bridal parties were sitting on the floor. The lady who help me & my wedding party didn’t listen to me when she asked what kind of style of dress I was looking for. I’m a very curvy petite person & wanted something very tight fitted to show my curves & hips, nothing too blingy or too much tool. She was bringing nothing I asked for, everything she brought out made me look very boxy, too blingy, a lot of tool & just ugly as hell. Then when my sister in law brought a dress for me to try (the style I wanted & liked), she took it from her & put it back where she found it. Ugh I was mad. Then I noticed it seems like all the consultants bring out the same dresses, just rotated around when their client is done using it. I felt rushed & It was super frustrating I wanted to break down in tears. I tried on 6dresses she brought out & NONE OF THEM were anything that o asked for. Styles are very very very limited.
I left crying & frustrated. My mom called Laura’s Bridal on Broadway and Columbus to see if they could take us because of our situation that just happened. When we arrived. She right away asked me for my price range, style I was going for & my must haves and don’ts. It was very personal, one on one. No other brides & very quiet. Plenty of seats for my family. My family picked out 2dresses & the consultant picked out four. OMG not only did she listen to what I wanted but all 6 dresses were super beautiful. Every dress I tried on she gave me the style #, style name, designer & information about the dress. No rush took my time. I found my dress & cried like a baby in happy tears! I my dress name is «Lansing» by Maggie Sottero.
Do not got to David’s Bridals! Try out mom & pops stores 1^st. Way better selections, better quality, one on one customer service and prices are better!

I’m recently engaged and have been shopping around for wedding dresses. In Tucson, I feel as if there are some limited options, so I wanted to go see what David’s Bridal had to offer. A lot of their items are inexpensive and I thought saving money could be a perk of going. I went online and made a reservation, as well as noted that I would bring a few friends to help me look at dresses. The online process seemed quite simply.
When I showed up to try on dresses I met with the front counter attendant that greets you when you enter the store. I told him that I had a reservation, which he was able to look up and confirm. The appointment was for 5pm and we had arrived around 445, so we were a bit early. He told us to go ahead and start looking around and that someone would come to help us. The store did not look overly crowded but you could tell there were a few different people there trying on dresses — mostly prom dresses, or bridesmaid dresses, surprisingly. Since we were early, we expected to wait until around 5pm to be helped. We just started looking at different dresses — which is hard because they’re all in bags hanging, so you may not know exactly what you’re looking for.
By 5:30 we were still waiting for someone to actually help us. One of my friends decided to go ask the guy at the front desk how long we were going to need to wait. He said it would only be a few more minutes. At 5:45 he came over and said not to worry and that «your appointment does not start until we help you» and not to worry because «this browsing won’t count towards your time.» It seemed like a DUH statement. Of course this doesn’t count towards my time, as I have not even been helped, despite making an appointment.
A few minutes later an attendant came over and was quite cheerful. I decided to give her the benefit of the doubt — maybe it isn’t her fault that my appointment didn’t start on time. She took me back with my party and took a few measurements. She asked what I was interested in and I gave her a few ideas. She then handed me a wedding book of all their looks and told me to select a few from the book, because she had to go finish ringing someone up at the front register. SIGH. I had just told her what I wanted to see. But, I took a deep breath and marked a few pages (bring your own post it notes, the don’t actually give you anything to select the looks you’re interested in with!).
A good 10 minutes later she came back and looked at my selections, then went to pull some dresses. Unfortunately, two of the dresses were not in the store we were at, so I’ll never know what those looked like. But oh well, I can understand that. I tried on two dresses without her help — my sister actually had to help clip the dress and zip it because the attendant was nowhere to be found. So much for help, although I’d recommend my sister for the job. By the third dress the attendant was back — and had brought some dresses she thought would be nice for me. I had said I wasn’t interested in a mermaid. She brought one. I said I wasn’t really a fan of the satin, but she brought one of those, too. I tried both on just to confirm I did not like them. Seemed like she was wasting time.
Finally found a dress that I liked, along with a veil, and we went to the front to discuss the ordering process. There was a lengthy wait for her to determine how long it took the dress to arrive. She then started discussing alteration appointments and deadlines — I hadn’t even ordered the dress yet because she didn’t have the finalized price yet! She then started talking about a discount on bridesmaid dresses, which again, I just want to know the cost of the dress I just tried on. Ugh. And then the veil, a very tiny thing, was quoted at $ 150 and she said I should probably buy it right that second because they only had 2 left in stock and it takes 22 weeks to get a veil. What?
Needless to say, I was having some reservations about committing to a dress — especially when the alterations policy wasn’t clear on how much that would cost, and that if the dress did not arrive in time they wouldn’t be able to «fit me into the alterations schedule.» Well, why would I commit to the dress if you don’t know if you will be able to alter it???
The service was terrible. Absolutely terrible! I decided that I’m going to look around a bit more before I decide on the David’s Bridal dress. I wouldn’t recommend this place though. If you make a reservation online, that doesn’t mean anything to them, apparently.

Now that my wedding is three weeks away (WOW, feels like just yesterday that I got my dress!), I figured I’d write my final review about David’s Bridal. I’m very torn on what rating to give… I have had some really bad experiences, but the staff always makes up for them and MOST of them are really kind. Would I recommend my friends use David’s Bridal? Probably not. At least not for the ENTIRE process like I did (seriously, I bought EVERYTHING from them).
As shown by my first review, my wedding dress shopping experience was amazing. I still think it was! However, it went downhill from there and for the past year, it has seemed that it’s just been one thing after another with David’s Bridal.
My second review was about my appointment in Tucson for one of my bridesmaids’ dresses. It went horrible. I don’t really need to recap or anything. I will say that the district manager promptly replied to my comment and also sent me a message here on Unilocal,which was GREATLY appreciated.
Before I replied to her message however, I had received my slip for under my dress in the mail. I had been up at the location in Roseville (for my sister’s dress) and the stylist that was helping us ordered me a fit and flare slip for an a-​line gown. I know, it doesn’t make sense, but I figured it’s her job so she should know what she’s doing… right? I got the slip in the mail and tried it on with the dress. It looked horrible. Like so horrible that I burst into tears and literally called my store here in Tucson in a panic because I did not want to wear this slip under my dress. I just wanted to exchange it for the RIGHT style. I told the lady who answered the phone what was going on and her reply? «Well all sales are final. A manager might be able to help you but I doubt it.» I told her that a manager better be able to help me because it’s not like I chose this slip, it was recommended to me. I said I’d be in the next day to exchange it. Her reply was, «Okay. Let me take down your name so I can warn them that you’re coming in.» Warn them??? I’m not like Bridezilla coming to burn the place down, I just want the right slip!
This was when I finally replied to the district manager’s email. She called me the next morning and was so, so kind. She told me that they already have the right slip there on hold and that I could return it with no issues. Then the store manager (Susan, I believe… I feel like I should start sending her Christmas cards or something, she has been wonderful to me) called me and let me know that I could come in that day for alterations, too (see second review about how a stylist didn’t let me make an alterations appointment). I went in for alterations and the gentleman in there was wonderful. Everyone was really nice to me and I was glad to get my alterations taken care of.
Back in April, I went and got my rehearsal dinner dress from yet another location up in Washington. I got home and took the dress out to try it on for my fiancé only to find that the store had left the sensor on it (I said «one thing after another», right?). The next day, I took it to the store here in Tucson where Susan was working and she immediately recognized me. They took off the sensor with no issue at all, which I thank them for because I honestly thought it was going to be a huge battle since I didn’t have the receipt with me. They just looked it up on my account and that was it! I am beyond grateful for that.
The very last ordeal occurred about two weeks ago, when I unzipped my garment bag just to gaze at my dress and daydream a little tiny bit about my upcoming wedding… I noticed a small stain on the front of my dress. It literally looks like someone accidentally pressed a ballpoint pen up against it. I knew it wasn’t me who had done that because it was my first time even opening up the garment bag since alterations. I called my store (I feel like at this point, when they see my number pop up, they’re probably like, «OH GOD IT’S HER» ;) haha) and I can’t remember who I spoke with but she was really nice as well and said to bring my dress in two weeks before my wedding and they can steam it and also get the stain out.
For anyone looking into using David’s Bridal for their wedding, my advice is to do so with caution. Some of the people at this location are awesome, some aren’t. Some will go above and beyond for you (like Susan did for me) and some just simply don’t care. I can also imagine that there isn’t as much drama if you don’t travel as much as myself as well. ;)

This is the 3^rd time I have bought a dress from David’s Bridal, 2 bridesmaid dresses and my wedding dress. I usually just work with whichever sales rep helps me first, but from now on I will be asking for Karla Somoza every time. I needed a dress quickly that usually has to be custom ordered, I thought I would have to settle on a different dress but Karla assured me she would find it. She was able to find a store in Arksnsas that had my dress and it is being shipped to me now! She put in more effort and provided a higher level customer service than I have ever received there! I am thrilled that she found my dress, I’ll get it on time, and I will for sure be getting my next bridesmaid dress from her :) Thank you Karla!

Booked an appointment online a week or so ago for my fellow bridesmaid and I to try on dresses. I called to confirm the appointment could accomodate two people as there was not a way I could find, to note this online. I was told that was fine. I arrived at my appointment on Friday morning and was greeted and they looked up my information as well as the bride’s, who is in another state. My fellow bridesmaid was running late, so my consultant Sarah started with me. I had favorited several dress styles on their app (super glitchy for android btw), and she immediately pulled the favorite in two possible sizes. When my fellow bridesmaid arrived she pulled matching dresses. We already had a good idea what we were looking for, so we worked our way through the favorited dresses as well as a few in styles similar with Sarah’s help adjusting and pinning. All in all it was a good experience. I appreciated that it was a no-​pressure sale and we were given time to move around, and sit in the potential dresses. I didn’t feel rushed and we ended finding a perfect dress. Two thumbs up for Sarah

I found a dress online that I wanted and booked a bridal consultation appointment. I arrived at the store a few minutes prior to my appointment and it took them a while to find my appointment information. They asked me what dresses I was interested in and I told them. They said the one I wanted was a couture line that they don’t carry in their particular store. I corrected them that it was a ready to wear dress and not a couture dress. They said they don’t carry any of that designer’s brand in their store and said that my measurements could be taken and the dress ordered and shipped to my house. They told me to look around and my consultant would be with me soon. I waited 15 minutes before my «consultant» showed up. She briefly asked me what I was interested in and I repeated what I told the greeter. She disappeared for another ten minutes. I then told her I would be interested in looking at a couple dresses in the store and each time I had a question she would disappear for quite a long time and it appeared that she was helping other customers at the counter. Why book a consultation appointment if there is no actual consultation? Someone finally took me aside, measured me for my dress over my clothes and very haphazardly compared to any other fitting I’ve ever had. I would think that for a BRIDAL dress, that I would get accurate measurements, in private, NOT over my bulky clothes. After all that, and disappearing for at least ten minutes again, the sales girl came back to tell me that I need a dress size 3 times larger than anything I’ve ever worn and that the dress wasn’t available.…? what?
After showing her that in fact my dress size was not what she was telling me, by the sizing chart on their website, she then tells me that she can call around tomorrow and find out if any of the other stores have this dress in the size I was interested in. I didn’t get the call the next day so I called them and they had actually checked on it, which surprised me after the poor service I got the day before.
This store is a joke, the majority of dresses in the store are low end and poor quality. The customer service is horrible.
I would not go here EVER again.

I have been in customer service for 10 years, as a result I find myself constantly on the look out for people who Excell in their profession. Robert help me too not only feel like a bride, but he refused to let me try and sneak by unnoticed. I’m not the type to have a big deal made over myself, today I was reminded otherwise. I was reminded that every woman should feel beautiful and important. I didn’t go unnoticed, in fact I was showered with smiles, kind words, and lots and lots of laughs. Robert and Sarah truly are diamonds in their profession, and will be getting cookies from me very soon :) thanks for everything! I will pass your kindness on.

I have to first preface this review with saying that I started my bridal gown buying (and maid’s dress search) at a David’s Bridal location in another state — an amazing experience all around. The big warning is for brides who are considering the DB experience all together.
The Tucson store has wonderful employees that are kind and considerate, but the catch to this is a large one. When I purchased my gown, I was told that I could make any alterations to the dress (nonrefundable purchase, so that makes sense). After I spent $ 100+ on accessories I wanted added to the dress after being promised I could add these items, the store employees informed me that they could not do these alterations because of company-​wide contract issues with the dress designer. I was floored about this! I am no bridezilla, and was very patient and calm about having the dress rehemmed after I tried it on and the hem had an awkward slant across the gown’s front (I shudder at the thought they didn’t check the work and would have sent me out with a dress looking like it was tailored on a hillside!). My dress also came with the wrong sized bra (I bought my bra and slip with the dress all at the same time & fitting session), which took a few visits to get the correct size reordered (good thing I started wedding planning early). Two of my bridesmaids are well-​endowed women with beautiful figures — DB reassured them they had their bra size and later on, claimed they never carried those sizes. One of the stores also called me to inform me of an appointment I had scheduled for a fitting in another city where one of my maids lived — simple mistake but startling to hear the voicemail about an appointment you never made (probably a simple mix up in phone numbers, though they didn’t write down that friend’s phone number — and called me when her dress came in).
All in all, it wasn’t a horrible experience, but it certainly wasn’t one without unnecessary hiccups. If you can roll with the punches in terms of wedding planning, then you’ll be fine like we were. But if you worry about details and deadlines, it could be a dicey move to go with the David’s Bridal!

I placed an order on line and the dress was a little small. Kirsten at the store was super helpful and had a few dresses ready for me to try on in different sizes when I arrived and she even helped me return it the other one and ordered the new online with me since that specific color isn’t available in store! Awesome customer service!!!

Becca was terrible. I would never, ever ask her to help me again. Susan was lovely, and very helpful. I left wanting to cry!
Update: So, its been several months since I got married. I look back, and wonder if I may have overreacted to my experience…
NOPE!
Becca Repeatedly told my best friend and I that we were being overly critical, and we should just settle on a dress. Settle?! On a wedding dress? C’mon!
We went back to look at bridesmaids dresses, and yup, Becca again. She discouraged us from all the styles we wanted to look at, and then insisted I order the dress online myself.
I would never, ever go back, Ever.

What an absolute suck-​fest.
The bride made our appointment a month in advance. They called the day of and said we’d have no more than an hour and that we would have to share our consultant with another group.
Once we arrived, we were left to explore on our own with literally zero help from our consultant Chrissy. While we tried on dresses and had fit issues, she offered no assistance in procuring other sizes, styles, or even fitting clips. NONE.
We finally gave up and went to Alfred Angelo where they shockingly HELPED, found dress styles for the group, found sizes, assisted with fitting, and were friendly and apologetic for David Bridal’s treatment of us.
Conclusion: DAVID’S BRIDAL SUCKS!

I had the best experience buying my wedding dress. Staff was organized and dresses were affordable. I found the most beautiful dress! Becca helped us and she was great. I would recommend going here to find any type of special occasion dress.

went to david’s bridal here in tucson to try on a brides maid dress for a friend who is getting married in a few months in california. nice thing about david’s bridal, is that it’s a chain store so the same dresses can be found in all of their locations across the united states.
the service was pretty good (but at first a bit slow). they helped me find the dress the bride wanted me to try on, and also had a few others that i go to try on and take pictures of to send to the bride for suggestions.

Still just ok. The employees are nice enough, depending on what you’re requesting of them. I took three of my bridesmaids up there as separate walk-​in appointments. The first time, it was a weekend and fairly busy, but the consultants were friendly and helpful enough. Luckily, we only had a couple dresses to look at. From those two, we decided on one. My other two bridesmaids I brought after work on weekdays. I understand it’s a slow time, so they don’t have as full a staff, but I felt I got a little flak. I thought it would be most polite to at least warn them that we were on our way to fit one specific bridesmaid dress, but I learned that it’s much better just to surprise them and ask them to fit you in. The three visits probably only took an hour combined, but I understand that «real quick» is different to every person. In any case, all the dresses came in a decent amount of time (2 – 3 weeks). I was told, during my three different visits, the dresses would take 6 – 8 weeks, 8 – 10 weeks, and anything in between from several different employees and overheard conversations. Lucky for me shipping was faster than all expectations.

So my sister and I came in at around 11am and they were kinda busy so made an appointment for 2:30. Which was fine we had other things to do! No big deal. We had another bridal store we wanted to check and the other one actually had the dress of my dreams there and I just knew that if tried it on I wasn’t going to want any other dress! And I was right, I put it on and I thought I loved it! So I was just gunna cancel my appt at David’s bridal and just get that dress right then and there! But my sister was like just wait malyssia, let’s go get mom so she can see and we’ll just see why divides bridal has. So basically I was just going to appease them cause my mind was set!!! We get to David’s bridal like an hour early, and they actually took us right away! My consultants name was Felicia and she was just awesome!!! So helpful!!! I Had no idea what shape dress would look flattering on me!!! And every dress she picked out was a winner! But one particular one just stole the show for me! But my mother had never had this experience. Because None of my sibling have ever had a real wedding, and my mom is very opinionated so she was kinda was showing signs of a momzilla. And Felicia was just a doll to her and tried to find every dress she she wanted to see me in! Even though Felicia knew that I already had my mind set! So needless to say… I walked out with a GORGEOUS DRESS! A dress that is just totally me in every way! The dress was also on clearance which made it all the more sweeter for me:) (i also never went back to the other bridal shop)

I bought my wedding dress at a David’s Bridal in another state about a year before my wedding, and ended up losing a fair amount of weight in the 6 months following. The salespeople at the Tucson store were very kind and let me swap my dress for the same one in a smaller size, even though didn’t have it in stock and needed to have it shipped in from Phoenix.
I also had my alterations done there, and the seamstress was very kind and professional, not once saying anything about my back-​fat (LOL!). I only needed a minor hem job and a simple bustle, and it ended up being more expensive than taking it to another shop, but it was just easier to have it done there.
Overall, everyone I dealt with there was very polite and helpful, so I have no complaints!

dress came early!

Let me just start by saying I have 4 daughters. I have purchased my share of prom dresses (5), winter formal dresses (5?), bridesmaid dresses (4) and to date one wedding dress. The majority of these items have been purchased at David’s Bridal. I have been impressed that in most cases, the dresses have not had duplicated at the prom or formal my daughters attended.
Mostly, I have been impressed with the service. When we needed service as with the wedding dress, we got it. When we really wanted to try on on our own as with the prom dresses help was there when we wanted and we were left alone when we wanted that.
I also like that my daughters could buy off-​the-​rack. Items did not need to be altered which in the long run saves me some $$$.
I will probably be back to purchase more formal wear. Who am I kidding. I am sure I will be back. With 4 girls, soon I will be able open my own formal wear store.

Bought my wedding dress here a week ago. prices were awesome, they have a great selection and Kristen the associate who helped me was amazing. I didn’t have an appointment but she didn’t hesitate to help me anyways. Highly reccommended.

Alright, so HOW has this place NEVER been reviewed? I actually thought I myself had written something up about them.
In the last four years, I’ve been in three and a half weddings (the half comes from being a part of a friend’s wedding until we had a huge falling out and I ended up not having to purchase her hideously pale green colored bridesmaid dress). Each time, I went here because I was living in Tucson and the wedding was either taking place in town or out of state. I also bought my prom dress for Junior prom here off the clearance rack.
Having spent close to $ 400 on bridesmaids dresses here I feel I’ve earned the right to complain about their service.
For the last wedding I was going to be part of, which was taking place out of state, I wanted to get things done quickly, but accurately as I had a limited amount of time (they planned everything in less than 4 months). I stopped in, waited for an associate to come «assist» me, and finally got to try on dresses. I picked out the 3 different styles of dresses my friend told us we could choose from, but in 2 or 3 different sizes and colors (they didn’t have her mocha and cognac in the store at that time in my size). I agreed to purchase a size _​_​because that was the same size I’d fit into and purchased for the previous two weddings. The salesgirl was a total b-​word and looked me up and down, took the dresses from my arms and laid them down, then led me over to an area where she could «take my measurements.»
They hadn’t done this the last couple of times I’d made a purchase from the store and if you’re going to take someone’s measurements, wouldn’t it make more sense to do so BEFORE you allow them to try on several dresses? When I said I’d be getting the size 12 (2^nd time telling her), she said, «Yeah well. some girls say they’re going to lose weight and then actually end up not doing so.» Baaack the eff up. Excuse me?! I didn’t say anything about needing to lose weight. I was so offended that I told her to forget the sale and that I was leaving.
I did end up coming back (I had to, I didn’t know I could order the dresses online at the time) and luckily was able to place the dress order without re-​trying things on (with the blond rude man) and left the store shortly after. Oh, and just incase that nasty salesgirl sees this, the dress fit like a glove.